1) Strengthening the connection and initiative of relevant parties
to training and fostering activities: To achieve training and fostering activities
High efficiency requires the connection of relevant parties: the State - Schools, Employers (enterprises and tourism businesses) and workers.
- The State promulgates a system of relevant legal documents, creating
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legal support
support
training and development work; perfecting the organization
related to state management of tourism training from central to local levels; investing in infrastructure for tourism training establishments; issuing professional title standards to guide the training and development of human resources in the tourism industry.
State management of tourism training involves many agencies.
Central
Central (National Assembly, Government, Ministry)
Education and Training, Ministry
Ministry of Labor, Invalids and Social Affairs
Department of Culture, Sports and Tourism, General Department of Tourism) and local (Provincial People's Committee, Department
Department of Education and Training
Labor, Social Affairs). Therefore, there is a need for
clear division of functions
The functions and duties of relevant agencies. Laws and decrees must be clear, consistent, not contradict each other and put the interests of learners and workers first.
Strengthen coordination between local departments and agencies, especially the coordination between the Department of Labor, Invalids and Social Affairs, the Department of Culture, Sports and Tourism and the School; take advantage of the "program to support vocational training for rural workers" of the Department of Labor, Invalids and Social Affairs to support vocational training for local people.
- Tourism training facilities need to review, edit, and supplement training programs, curriculum, and teaching methods to meet training needs.
social needs
human resource training
Tourism industry. Increase the number
The number of permanent teachers of each facility, sign teaching contracts with part-time teachers who have worked for many years in the tourism industry, have
extensive management experience or qualifications
skill
high; increase duration
practice and research on handling situations; improve the quality of teachers and lecturers.
- Enhance the initiative of enterprises in the strategy of selecting, training and developing employees. Encourage enterprises to promote on-the-job training. Enterprises need to get involved, join hands with training institutions, place orders for training institutions, send their talented workers to directly teach training courses; give suggestions to training institutions to supplement and edit tourism training and development programs.
Businesses need to build standard technological processes or
building service quality
according to ISO standards. On the basis of
that place, every
Employees, every department must be trained, fostered and implemented according to the process. Therefore, training and fostering employees must be a regular task of the enterprise.
Strengthening the
link and cooperate with agencies
training facility for development
Develop training models at businesses according to orders. Training models are very economical and effective.
This is the model
Expanding relationships
and stick with the organizations
organization, association, corporation
The hotel will create training and learning opportunities for its staff. At the same time, attract and select good employees.
Closely cooperate with vocational schools, colleges and universities providing tourism training to attract excellent students through internship programs, scholarships for young talents... to improve the quality of human resources.
Establish
Fund
training, fostering and developing human resources.
Promote cooperation with other businesses in training
- Workers need to be aware and encouraged to improve themselves.
training level for themselves through creating conditions of time and
the rewards are commensurate.
Workers need to learn the knowledge and skills they need to be equipped with to complete their assigned work well, and proactively propose a study plan to equip themselves with the above knowledge and skills. During the process
The learning process requires active group and teacher exchanges to avoid situations.
passive learning by listening and copying
- Strengthening the role of tourism associations: Tourism associations increase the number of
number of members playing a core role; building community relationships
fellow worker
industry, creating conditions for
between members can exchange with
each other
management experience,
Human resource development in tourism industry
through conferences, seminars, ...
Promote the role of receiving and implementing the State's policies and guidelines to each member enterprise; receive members' opinions and suggestions on the operations of enterprises to competent state management agencies to request for support and timely resolution.
Maintain and take advantage of relationships with the Department of Culture, Sports and Tourism; Center for Investment - Trade - Tourism Promotion and Business Support and relevant departments and branches, Vietnam Tourism Association to promptly grasp and participate in major policies and orientations on tourism development of the locality and the whole country.
Link with training units, take advantage of all resources of the units.
Provincial departments, branches, organizations
domestic and international organizations to organize
function
Short-term training program, fostering and improving skills for the workforce in tourism businesses of the Association.
Connect within the Association to conduct on-site training activities and develop human resources in a sustainable manner.
2) Socialization of training and development activities: Socialization of training and development of human resources in the tourism industry is not only the job of the industry.
education is the
the work of all people, of all organizations
socio-economic organization
under the leadership of the party and management of the state. Socialization of activities
training and development
Tourism human resources
not a short-term solution
limited while the state budget for education is still limited, but is a long-term, strategic solution. Socializing the training and development of human resources in the tourism industry aims to implement social justice in education, to make not only the young generation but all people enjoy the benefits that education brings, at the same time encourage and create conditions for all people, all political - economic - cultural - social organizations to maximize their responsibility and capacity to contribute to the development of tourism.
education career
Socialization
training activities
human resources
The tourism industry also aims to build a learning society on earth.
Water, forming lifelong learning habits in every manual worker, whether young or old.
even though intellectual
good
- Solution goal: Mobilize all resources for activities
education and training, improving the quality of education and training.
- Solution content: Socialize training and development activities with rich content expressed in many forms.
+ Diversify training forms: Open non-public schools in
levels of education. In addition to public schools, there can also be private schools (opened by an individual and invested in school operations) or non-public schools (opened by a group of citizens or organizations, domestic or foreign, or in combination with each other, and invested in school operations).
+ Muscles
non-formal training facilities such as
the
supplementary school
cultural centers, after-school education centers
like
center
foreign languages, information technology, vocational training, etc. All form a network of institutions.
Specialized and non-specialized educational institutions are very diverse in form and
learning content so that learners of all ages can choose what is appropriate to their circumstances.
+ Encourage qualified people to participate in writing
charge
h delivery
ear
dose
training, participating in formal and informal teaching...
+ Cooperate with foreign schools in training, invite foreign education experts to teach or manage schools, participate in designing programs and textbooks. Invite people outside the education sector to teach in schools and centers.
+ The State encourages financial policies for individuals.
individuals and organizations operating in the field of education such as land allocation for
schools, no land use fees, exemption from value added tax, preferential tax rates, credit incentives. The state allows students to borrow money during their studies...
3) Building a mechanism to attract talent, treat and use tourist labor
calendar
- Solution goal: Attracting a skilled tourism workforce
quality, effective use of labor force.
- Solution content:
+ Perfecting the recruitment mechanism: Employers need to base on the regulations and policies on labor recruitment, regulations on employee standards of the state and the industry to develop recruitment regulations, policies and standards suitable to the actual conditions of the enterprise.
Each department in the unit needs to plan its own recruitment plan with specific standards on qualifications, experience, foreign languages, health, age and appearance.
All recruitment information, preferential treatment... need to be announced.
public on mass media. The recruitment process must be closely monitored and ensure fairness.
+ Reasonable use of labor: Working position is a motivation for workers to apply their intellectual abilities to their work.
they are undertaking. Must consider and evaluate the professional qualifications of
workers to ensure "right person for right job". The arrangement
Workers must base on the actual work situation, so that
The amount of work each individual undertakes is appropriate to their ability.
reality
theirs. Need to boldly assign work as well as
authority and
responsibility for employees so they can be independent in their work.
+ Improve the treatment, evaluation and reward system for employees.
Action: Perfecting the enterprise's salary work through selection
Choosing a reasonable form of salary both encourages employees and ensures business and development goals. The most suitable form of salary payment today is the form of contract based on revenue or income. For employees who have been with the company for a long time, the salary coefficient based on seniority should be used in the salary calculation process.
Develop other forms of rewards and incentives for employees such as: Rewards for employees who provide quality services to customers such as being praised by customers; year-end bonuses, bonuses for exceeding plans, innovation bonuses, etc.
+ Mode of attracting high quality human resources: For resources
High-quality human resources need strong incentive policies such as immediate recruitment even without a payroll, policies on accommodation, environment and working conditions within the framework of authority and possible conditions without disrupting existing human resources.
Have a policy to attract organizations with knowledge potential such as
Universities, academies, and research institutes in the DHNTB and Central Highlands regions to organize training and scientific research, and apply technology in the region. When universities and academies are located in the region to carry out their activities, it will certainly be of great help in training high-quality human resources as well as applying science and technology to tourism businesses in the region.
There is a plan to select and send young staff to study at specialized tourism training facilities at home and abroad for long-term use and have reasonable remuneration policies for this workforce.
Expanding cooperation in training and scientific research with international organizations. State management agencies of education and training, science and technology need to proactively propose specific plans for cooperation in education and training, science and technology between the region and the world. In addition to inspection and supervision, state management agencies also need to provide guidance and advice to educational and training institutions and enterprises, creating favorable conditions and having open policies for cooperation.
3.4. Recommendations:
In order for the above solutions to be feasible, applicable and effective as expected, the Thesis would like to recommend to the central ministries, branches and relevant localities the following issues:
- Recommend that the Ministry of Education and Training coordinate with the Ministry of Culture, Sports and Tourism to stipulate the objectives, programs, contents and curricula in tourism education and training institutions; direct the implementation of planning, plans and policies for the development of the tourism training system at university, college and vocational secondary levels. Issue and organize the implementation of legal documents allowing domestic training institutions to cooperate closely with foreign partners in training human resources for the tourism industry. Plan the network of tourism training and development institutions to ensure balance
between training levels, professions and reasonable allocation between regions on the basis of inter-sectoral and local coordination.
- Recommend the General Department of Vocational Training (Ministry of Labor, Invalids and Social Affairs) to coordinate with the Ministry of Culture,
TT & DL builds a system of tourism vocational schools in the national education system; implements a policy of interconnection within the vocational training system and interconnection with other training levels, creating conditions for vocational learners to study and develop without limits in the future. Coordinates with the General Department of Tourism to assess and forecast labor demand in the tourism industry, on that basis, develop vocational training programs for workers. There are policies to support enterprises that organize vocational training for workers, allowing vocational training facilities at enterprises to recruit and train students beyond the State's quota, collect fees according to State regulations and be exempted from vocational training taxes. Advise competent authorities to issue policies to encourage students to study vocational training along with policies to encourage the development of technical labor, skilled workers, and high-level workers, fundamentally changing the orientation of social values of vocational training, preferential policies for vocational teachers, especially for highly specialized occupations such as the tourism industry.
- Recommend that the Ministry of Culture, Sports and Tourism conduct a comprehensive review of the needs for training and development of the workforce in the tourism industry and the system of agencies.
Department of human resource training for tourism industry. Develop a development program
Developing human resources for the tourism industry nationwide by 2020 as a basis for localities and regions to develop human resources development programs for the tourism industry for their localities and regions. Supporting tourism training establishments nationwide to have the conditions to participate and cooperate with foreign schools, institutes and tourism training establishments with the aim of helping domestic training establishments to exchange and learn experiences and enhance teaching and learning capacity in tourism training. Building standards