2.3 Current trends in business positioning in the world.
Currently, in the context of internationalization of production and business activities, economic cooperation between countries and regions, along with increasingly fierce competition in the world, the following main business positioning trends are taking place:
Overseas positioning
The formation of multinational and transnational companies and economic groups has accelerated the process of bringing domestic enterprises beyond borders to locate abroad. Currently, the trend of locating enterprises abroad has become a popular trend, no longer exclusive to large enterprises in developed countries but a general trend, compared to many enterprises in countries with lower levels of development also invest in building enterprises in developed countries.
Located in industrial parks and export processing zones
This is a trend that is currently receiving a lot of attention from businesses. Putting businesses in industrial parks creates many advantages for the operations and development of the businesses themselves. Locating in industrial parks and export processing zones helps businesses take advantage of the advantages created by industrial parks and export processing zones, apply modern business organization forms, save costs and improve the efficiency of operations.
The trend of dividing businesses into smaller ones leads to placing them right in the consumer market.
Increasingly fierce competition requires businesses to pay more attention to the interests of customers. Customers have the right to choose who provides their products or services, so favorable conditions in delivery and fast, timely delivery times have become decisive in business. A current trend is that businesses divide and place them right in the consumer market to minimize delivery times and increase favorable conditions in after-sales service.
III. METHOD OF DETERMINING LOCATION
To make a decision on choosing a business location, many different methods can be used, including both qualitative and quantitative analysis. In deciding on a business location option, there are many synthetic factors that are difficult to determine. The choice needs to be considered based on many synthetic qualitative factors. However, a basic factor in choosing a business location decision is to create conditions to minimize production and consumption operating costs. These costs can be quantified, so most of the techniques and methods introduced below are used to calculate and quantify some economic indicators, mainly cost indicators, of business location options. On that basis, choose the location option with the smallest total cost.
3.1 Simple weighting method.
A method for determining the location of a business is best chosen when taking into account both quantitative and qualitative aspects of analysis. In each specific case, priority can be given to quantitative or qualitative aspects depending on the overall objectives of the business. The simple weighting method allows both qualitative evaluation of options and the ability to compare quantitative options. This method allows combining qualitative assessments of experts with quantification of some indicators. However, the simple weighting method is more inclined towards qualitative. The process of implementing this method includes the following basic steps:
- Identify important factors affecting business location;
− Give weight to each factor based on its importance;
− Score each factor according to business location;
− Multiply the score by the weight of each factor;
− Calculate the total score for each location;
− Choose the location with the highest total score.
The first three steps are mainly performed by experts, the results depend largely on the identification, selection of factors, assessment ability, scoring and weighting of experts. Therefore, this can be considered as expert method. This method is very sensitive to subjective opinions.


Example 4-1 : Company A has entered into a joint venture with cement company B to establish a cement factory. The company is considering choosing between two locations X and Y. After investigation and research, experts evaluate the following factors:
Element
Weight | Score | Weighted Score | |||
X | Y | X | Y | ||
Ingredient | 0.30 | 75 | 60 | 22.5 | 18.0 |
Market | 0.25 | 70 | 60 | 17.5 | 15.0 |
Labor | 0.20 | 75 | 55 | 15.0 | 11.0 |
Labor productivity | 0.15 | 60 | 90 | 9.0 | 13.5 |
Culture, society | 0.10 | 50 | 70 | 5.0 | 7.0 |
Total | 1.00 | 69.0 | 64.5 | ||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Cost Accounting and Business Management at Minh Vu Investment, Trade and Construction Joint Stock Company. -
Current Production and Business Status of Du Hotel Joint Stock Company -
Management accounting of revenue, costs and business results at Viet Anh Production and Trading Limited Company - 2 -
Management accounting of revenue, costs and business results at Viet Anh Production and Trading Company Limited - 14



According to the above calculation results, we choose location X to place the business because it has a higher total score than location Y.
3.2 Center coordinate method.
This method is mainly used to select the location of a central enterprise or central warehouse that is responsible for supplying goods to different consumption locations. The goal is to find a location so that the total distance of transporting goods to consumption locations is the smallest. The central coordinate method considers the cost proportional to the volume of goods and the distance of transport. This method requires the use of a map with a certain scale. The map is placed in a two-dimensional coordinate system to determine the central location. Each point corresponds to a coordinate with x-coordinate and y-coordinate. The calculation formula is as follows:
n
X i Q i
n
t
X i 1
Q i
i 1
n
Y i Q i
n
t
Y i 1
Q i
i 1
In which: X t − is the x-coordinate of the center point Y t − is the y-coordinate of the center point X i − is the x-coordinate of location i
Y i − is the y-coordinate of location i
Q i − Volume of goods to be transported from the centroid point to point i
Example 4-2 : Garment company C wants to choose one of four main distribution locations in the provinces.
to set up a central warehouse. The coordinates of the locations and the volume of goods transported are as follows:
Location
X | Y | Shipping weight (tons) | |
A | 2 | 5 | 800 |
B | 3 | 5 | 900 |
C | 5 | 4 | 200 |
D | 8 | 5 | 100 |
Locate to minimize the distance of transporting goods to the remaining locations.
Solution
First, we determine the center coordinates of the new location, based on the coordinates of the following four proposed locations.
x
t 800 900 200 100
Y ( 800* 5 ) ( 900* 5 ) ( 200* 4 ) ( 100* 5 ) 4.90
t 800 900 200 100
Thus, the central location with coordinates (3.05; 4.9) is closest to location B, so we choose
Location B to locate the company's central warehouse.
3.3 Transport problem method.
The objective of this method is to determine the most profitable way of transporting goods from multiple
production points to many consumption points so that total cost is smallest.
Let us consider the simplest transportation problem with the following information requirements:
There are m supply locations (of the same type) denoted as A 1 , A 2 ,..., A m corresponding to the mass at each location A i (i = 1,2,...,m) as: a 1 , a 2 , ..., a m
There are n receiving locations (of the same type) denoted as B 1 , B 2 , ..., B n corresponding to the amount of goods to be received at each location B j (j = 1,2,...,n) as: b 1 , b 2 , ..., b n
The cost of transporting a unit of goods from A i to B j is given in the cost matrix (C) below.
Here, c ij is the cost of transporting one unit of goods from A i to B j .
⎛ c 11 c 12 ... c 1n ⎞
⎜ cc ... c ⎟
⎜21 22 2n ⎟
C = ⎜
⎜
⎜
. . ... . ⎟
⎟
. . ... . ⎟
⎜ ⎝ c m1
c m2
...
c mn ⎟ ⎠
From the original information and requirements of the above problem, we model the problem as follows: Let x ij be the amount of goods to be transferred from A i to B j , we have:
B 1 | B 2 | ... | You | ||
A 1 | C 11 x 11 | C 12 x 12 | C 1n x 1n | a 1 | |
A 2 | C 21 x 21 | C 22 x 22 | C2n x 2n | a 2 | |
... | ... | ... | ... | ... | ... |
A m | C m1 x m1 | m2 x m2 | C mn x mn | a m | |
b 1 | b 1 | ... | b 1 |
mn
ÂK1.
c ijx ijMin
i 1 j 1
n
ÂK2.
x ij
j= 1
m
x ij
i=1
a i , i = 1,2,...,m
b i , j = 1,2,...,n
(4.1)
(4.2)
ÂK3.
x ij
0,i = 1,m ; j = 1,n.
i 1
i
Assume that ma
b
n
j 1 j
, in this case we have a transportation problem with condition 2
as follows:
ÂK2.
n
x ij
j=1
m
x ij
i=1
a i , i = 1,2,...,m
b i , j = 1,2,...,n
A transport problem with the above condition 2 is called a closed model transport problem or an equilibrium transport problem. In practice, it is rare and not necessary to be a closed model transport problem. However, we can put any transport problem that does not balance aggregate supply and aggregate demand into an equilibrium form.
j 1
j
Case 1. nb
m
a
i 1 i
, we add a dummy location B n +1 with the quantity of goods
b
n
virtual b n +1 and the cost from A i (i = 1,2,...,m) to B n +1 is zero.
b
n
j 1 j
b n 1
m
a
i 1 i
( b n 1
m
a
i 1 i
j 1 j )
i 1
i
Case 2. ma
b
n
j 1 j
, we add a dummy location A m +1 with the quantity of goods
a
m
virtual a m +1 and the cost from A m +1 to B j (j = 1,2,...,n) is zero.
a
m
i= 1 i
a m 1
n
b
j 1 j
( a m 1
n
b
j 1 j
i 1 i )
Steps to solve the problem:
Step 1. Determine the first allowable solution using the Northwest root or least element method.
Step 2. Check the optimal sign of the solution:
If the number of cells is m+n-1 and does not form a loop, we get the first possible plan. If the number of cells is less than m+n-1 (say k cells), we need to add k dummy cells with x ij =0 so that the old and new cells do not form a loop.
Calculate the potential numbers U i and V i of the transport table:
− For the selected cells: the coefficients U i and V j must satisfy the equality U i + V i = C ij . To solve this system, we let any coefficient U i or V j be zero, then find the remaining U i and V j .
− Check for optimal signs: For cells that must satisfy the condition
U i + V i C ij or U i + V i - C ij = E ij 0
If there exists at least one coefficient E ij > 0 , then the plan is not optimal. If the optimal condition is not satisfied, we go to step 3.
Step 3. Improve the plan when it does not meet the optimal sign:
− If there are many cells with coefficient E ij > 0 , then we choose the cell with the largest E ij > 0 (if E ij are equal, then choose the cell with the smallest C ij ).
− Establish a new plan adjustment cycle:
Principle of looping:
* The control loop is a network consisting of a control cell (containing the input variable) and select cells (output variables).
* Create a loop starting from the control cell, moving along the row (or column) to a selected cell from which it can move along the column (or row) to another selected cell, and finally returning to the control cell. Examples of some types of control loops we often encounter in transportation problems.
Form 1
Form 2
Form 3
The square symbol is the control cell, the circle symbol is the selection cell.
Marking principle: Mark (+) for the adjustment cell, (-) for the next cell, (+) for the next cell...for all cells in the adjustment circle.
Determine the adjustment amount: adjustment amount = min(xij) with x ij in the cell within
Adjustment with (-) sign.
Build a new plan
Xj + | The cell with the (+) sign in the adjustment circle | |
X'ij = | X j - | The cell with the (-) sign in the adjustment circle |
X j | Cell outside the adjustment range |
Step 4. Repeat steps 2 and 3 until the optimal plan is achieved.
Example 4-3. Suppose the company currently has 3 factories A, B, C producing the same type of goods and supplying them to four consumption locations , , , with the quantity of products of each sales location, and knowing the transportation cost/unit of goods as in the table below. Determine the optimal distribution plan for goods.
x 11
10
| | | | Bow | |
A | 10 | ||||
x 12
2
x 13
20 11
x 14
12
7
9
20
x 21 x 22 x 23 x 24
2 14 16 18
x 31 x 32 x 33 x 34
B 25
C 5
Bridge 5 15 15 10
Step 1. Determine the first permitting plan


We determine the first allowable plan by the Northwest corner method with the data given in Example 4-3.
| | | | Bow | |
1 | 10 5 | 2 10 | 20 | 11 | 15 |
2 | 12 | 7 5 | 9 15 | 20 5 | 25 |
3 | 2 | 14 | 16 | 18 5 | 5 |
Bridge | 5 | 15 | 15 | 10 |




Step 2. Check the optimal sign of the solution
v 1 = 10 v 2 = 2 v 3 = 4 v 4 = 15 Arc
10 2
u 1 = 0
5 10
( 16)
20
(4)
11 15
12
u 2 = 5 (3)
7 9 20 25
u 3 = 3 (11)
5
2
( 9)
15 5
14 16 18
( 9)
5 5
Bridge 5 15 15 10
In this case, the first allowed plan is not the optimal plan because there are 3 coefficients.
Eij is positive ( = 4, 3 and 11 the cells are in dark color). We must continue with step 3.
Step 3. Improve the plan:
v1 = 10 | v 2 = 2 | v 3 = 4 | v 4 = 15 | Bow | |
u 1 = 0 | + 10 | 2 | 20 | 11 | 15 |
+
+


u 2 = 5
u 3 = 3
Bridge
25




5 | 10 | ||
12 | 7 5 | 9 15 | 20 5 |
2 | 14 | 16 | 18 5 |
5
5 15 15 10
We determine the new plan of the above problem in the following table.
10 0 | 2 15 | 20 | +11 | |||
12 | 0 | +7 | 15 | 9 | 20 10 | |
2 5 | 14 | 16 | 18 | |||
v 1 = 10 v 2 = 2 v 3 = 4 v 4 = 15 Arc
u 1 = 0
u 2 = 5
u 3 = 8
Bridge
15




25

5
5 15 15 10
Check the plan, E 14 = 4 > 0. The plan is not optimal. We build a new plan as follows.
10 0 | +2 5 | 20 | 11 10 |
+12 | 7 10 | 9 15 | 20 |
2 5 | 14 | 16 | 18 |
v 1 = 10 v 2 = 2 v 3 = 4 v 4 = 11 Arc
u 1 = 0
u 2 = 5
u 3 = 8
Bridge
15


25

5
5 15 15 10
Check the plan, E 21 = 3 > 0, the plan is not optimal. We improve it according to the known method. This plan has all test numbers Eij 0, the plan is optimal.
u 1 = 0 | 10 | 2 5 | 20 | 11 | 15 |
10 | |||||
u 2 = 5 | 12 0 | 7 10 | 9 15 | 20 | 25 |
u 3 = 5 | 2 5 | 14 | 16 | 18 | 5 |
Bridge | 5 | 15 | 15 | 10 |
v 1 = 7 v 2 = 2 v 3 = 4 v 4 = 11 Palace






Here we give the result information as follows:
A 1 B 2 : 5 units of goods. A 1 B 4 : 10 units of goods.
A 2 B 2 : 10 units of goods. A 2 B 3 : 15 units of goods. A 3 B 1 : 5 units of goods.
Corresponding to the above transportation plan, we have the smallest total transportation cost and equals: (5 x 2)
+ (10 x 11) + (10 x 7) + (15 x 9) + (5 x 2) = 335 units of money.
--- o O o ---
SUMMARY OF FORMULA & END OF CHAPTER EXERCISES
I. REVIEW QUESTIONS
1. Please state the purpose of determining the location of the manufacturing and business factory.
2. Describe the process of organizing factory location determination.
3. State the factors that influence the selection of the specific region and location of the factory.
4. State the methods of determining factory location.
II. APPLICABLE FORMULA.
Method of determining center coordinates The calculation formula is as follows:
n
X i Q i
n
t
X i 1
Q i
i 1
n
Y i Q i
n
t
Y i 1
Q i
i 1
In which: X t − is the x-coordinate of the center point Y t − is the y-coordinate of the center point X i − is the x-coordinate of location i
Y i − is the y-coordinate of location i
Q i − Volume of goods to be transported from the centroid point to point i
Location determination using the transportation problem method. General model of the transportation problem.
mn
Z c ij x ij
min
i 1 j 1
n
x ij
j 1
m
x ij
i 1
a i
b j
i 1,2,...,m
j 1,2,...,n
x ij 0
(i 1,2,...,m ;
j 1,2,...,n)
III. EXERCISES.
Lesson 1 : Company X currently has 2 production facilities located at locations A and B. The products of the 2 production facilities mainly supply 3 locations I, II, III. Due to increasing market demand, the company decided to build another production facility at location C or D. Knowing the production costs and transportation costs from the production facility to each consumption location as follows:
Production facility
CPSX Ton/Ton | CPVC (Million/Ton) | Output (Tons/day) | ||||
I | II | III | ||||
Available | A | 8.2 | 0.8 | 0.6 | 0.9 | 18 |
B | 7.3 | 1.0 | 1.1 | 1.4 | 26 | |
Expected | C | 7.4 | 0.9 | 1.1 | 1.2 | 10 |

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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