In the medium and small scale, the number of accounting staff is small (some enterprises only have 3 employees, accounting for about 50% of surveyed enterprises) and they are responsible for all accounting tasks and other tasks of the enterprise such as statistics, warehouse keeping, sales, etc. The accounting department of the enterprise performs the entire volume of accounting work from the initial stage to the stage of preparing accounting reports and will encounter some shortcomings such as: Due to having to take on too many tasks, the quality of work is not high and may violate accounting principles (such as: the chief accountant also writes payment vouchers, the cashier also writes receipt vouchers and does payroll work, the warehouse keeper also does purchasing work); The accounting team at the enterprises only performs the cost calculation operations in financial accounting and has almost never approached the business cost management model. In addition, they are almost incapable of using modern tools to process information.
With the above shortcomings, when implementing CPKD management at the factory, there will be difficulties because there are no specialized staff who have a deep understanding of the theory and methods of implementing the CPKD calculation model.
2.3. Current status of business cost management in Vietnamese wood processing enterprises
As stated in chapter 1, cost management is the calculation of cost of sales and analysis of financial and non-financial information necessary for managing a business, so when analyzing the current situation of cost management in Vietnamese SMEs, it is necessary to analyze both contents. That is: the current situation of cost calculation and the current situation of cost analysis in Vietnamese SMEs.
2.3.1. Current status of business cost calculation in Vietnamese wood processing enterprises
2.3.1.1. Cost classification
Although it has appeared for a long time in developed countries in the world (around the 20s of the 20th century), CPKD is still too new in our country's enterprises. There are many different reasons to explain this, but there are 2 reasons that we can easily see: our country's business administration science is still heavily traditional; management in our country's enterprises is a convenient management style.
For these reasons, in our country people are only familiar with one category of costs; there is no need to distinguish between expenditure, business expenses and financial expenses and whenever we talk about costs in enterprises, we generally call them production costs.
Through practical surveys and inheriting research results, it is shown that production costs in state-owned enterprises are very diverse, including many types, many things and different contents and uses. To facilitate the calculation of costs, state-owned enterprises have classified production costs according to operational functions; that is, production costs include items: direct production costs, indirect production costs, production costs and non-production costs including: enterprise management costs and sales costs. In addition, to use production cost information in inspection and decision making, enterprises also classify production costs according to the nature of production costs into direct costs and indirect costs.
2.3.1.2. Collection and cost calculation
When information is needed to make business decisions, determine and evaluate pricing policies or check operational efficiency, managers only need information on product costs. Product costs are determined based on actual expenses during the period to carry out the product manufacturing process. For that reason, in Vietnamese enterprises in general and in the BCCs in particular, accountants only calculate production costs without calculating business costs. Determining the object of CPSX aggregation is important. Determining the correct object of CPSX aggregation accounting in accordance with the characteristics of the production situation, the characteristics of the product manufacturing technology process and meeting the requirements of CPSX management of each enterprise helps to best organize the work of CPSX aggregation accounting. In BCCs, determining the object of CPSX aggregation is the first step performed in organizing the accounting of the production process. Through interviews with 47 directors of forest product processing enterprises of different sectors, it was shown that the product structure has gradually shifted towards refined products (most enterprises produce according to orders), so the object of collecting CPSX is each order, the object of calculating product cost is the product of each order [9, p.37]. To facilitate bookkeeping and detailed monitoring, wood products are coded (including letters and numbers) according to the characteristics of each enterprise, for example at Truong Thanh Group, 0TTI-CH086A is the symbol of the chair
Baby, in which: Specification (MM): 435W x 650D x 765H; Material: VN Poplar/Rubber (with cushion); Finishing: PU-Cherry/Light brown (Assembled-folded) (see details in figure 1, appendix 11); Tan Phu Wood Processing Company Limited codes all dining chair products with the letter TPC, after the letter is a number for each separate product type, for example TPC-42 is associated with product name chair 42; TPC-46 is associated with product name chair 46, etc. (see details in figure 2, appendix 11). Calculating CPSX by order can be carried out according to the item "Product Group" (Product Group = Order). If we indicate the order number in the "Product Group" field in the documents recording the types of production costs, the production costs will be divided into orders in order numbers. If we indicate the order number in the "Product Group" field in the documents recording the export of finished products and semi-finished products, the exported batch will also be divided into order numbers.
To get an overview of the current situation of calculating CPSX in Vietnamese SMEs, a survey was sent to 60 SMEs in some provinces and cities such as Hanoi, Quang Ninh, Ninh Binh, Nam Dinh, Binh Dinh, Binh Duong (with 28 enterprises responding) combined with the inheritance of previous research results. From these survey results, it can be shown that the most commonly used CPSX calculation method in SMEs is shown in diagram 2.5 below.
TOTAL PRODUCTION COSTS | Types of branches | fee | ORDER | ||
Common costs | direct | Proportion | |||
COST CENTER | |||||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Sales Cost Accounting and Business Management -
Current Status of Cost Management Accounting from the Perspective of Social Responsibility in Hospitals

Figure 2.5 Main methods of calculating production costs in SMEs
Source: Author's survey results synthesis and inheritance of research results
about DNCBG
The starting point of the above diagram is the total production cost of the enterprise and is divided into two types based on the method of calculating production cost for the objects: direct production cost and indirect production cost. The direct production cost group is allocated directly to orders/products. The indirect production cost group is allocated directly to cost centers and then allocated to orders/products at the same rate (direct production cost of the order or total direct production cost). This allocation method contains three important weaknesses: One is that it does not reflect the activities necessary for the production of products; Two is that in the production cost, there are costs such as salaries for indirect labor, insurance, depreciation, maintenance, etc. that are allocated equally to each product. The result is distortion of production cost because each volume of products produced has different output and complexity; Third, deviations in product costs can lead to incorrect decisions such as product pricing, product output, and ineffective allocation of production resources.
Direct production costs in enterprises include direct production costs and indirect production costs. Through a survey of 60 enterprises representing localities nationwide and inheriting research results, direct production costs account for a large proportion in the product cost structure (about 50 - 60%) of enterprises. Therefore, full and accurate accounting of direct production costs is a condition to ensure accurate product costing, a measure to save production costs and reduce product costs. Direct production costs directly related to any order are directly accounted for that order according to the original documents (actual value). To account for direct production costs, accountants use account 621 and documents such as: Warehouse delivery note; Table of raw material consumption norms (used to notify the direct tax authority as a basis for determining non-deductible expenses when determining income tax according to Circular No. 130/2009/TT-BTC. This is also the basis for enterprises to determine the planned raw material consumption level, thereby determining the actual raw material consumption demand); List of raw material warehouses, etc. Accounting for raw material consumption in enterprises is carried out quite systematically with detailed accounting for each type (group) of manufactured products. The types of raw materials are coded into categories for convenience in accounting. Through the survey
Supervise, collect and calculate CPNVLTT according to the regular declaration method at the enterprises.
Cost of labor at state-owned enterprises includes wages and salary deductions payable to direct production workers at workshops. Cost of labor accounting at state-owned enterprises is often carried out in detail for each type (group) of products, however, enterprises have different bases for accounting, for example, unit price of salary/hourly wage or unit price of salary/product. Some enterprises do not directly monitor cost of labor for each type (group) of products but collect it on the whole workshop scale.
Production overheads are expenses not directly related to products, arising within the scope of workshops and production departments of the enterprise but having a general service nature for the production process of products (except for labor costs, material costs). Production overheads arising at state-owned enterprises often include the following factors: workshop staff costs, material costs, tool and equipment costs, fixed asset depreciation costs, loan interest costs, outside service costs, and other cash costs. Through a survey of 60 enterprises representing localities nationwide and inheriting research results, this expense item often accounts for 20% to 30% of total production overheads at state-owned enterprises.
Case study
In this section, the author chooses a specific enterprise as the research object. The enterprise chosen for the research is only a typical representative example. The enterprise chosen by the author is the Export Packaging Production Enterprise, established in 1996, a unit under the Packaging and Export Goods Production Joint Stock Company at Km9, Ngoc Hoi Street, Hoang Liet, Hoang Mai, Hanoi. This is a small manufacturing enterprise, producing 5 main types of products; namely: plywood crates, open crates, closed crates, pallets and sawn timber. All of these products are manufactured according to orders (according to specifications) requested by customers. The enterprise has 70 regular customers; of which: ABB Company Limited at Km9, National Highway 1A, Hoang Liet, Hoang Mai, Hanoi is the largest customer, accounting for nearly 50% of revenue. 10 other customers bring in 30% of revenue and the remaining 59 customers account for more than 20% of revenue. Before conducting this study,
The enterprise has not analyzed the relationship between cost - volume - profit, has not calculated the benefits of the product/each order as well as the benefits of the customer. The only information used for analysis is based on sales revenue. The administrator has thoroughly checked this information but they do not know which type of product/order or which customer is profitable. The only system providing management information is the financial accounting system. In the enterprise, accounting only calculates the financial costs but has not calculated the business costs to provide internal information. And also to facilitate the calculation of product costs, the enterprise has classified costs according to operating functions. These types of costs are recorded only in the general ledger. This makes the enterprise's accounting system overly simplified and therefore does not have enough information for management purposes. The main purpose of the study is to implement ABC/M in analyzing the benefits for customers and products of the enterprise. The reason the author chose a small-scale enterprise is because out of nearly 3,000 SMEs, 97.4% are small and medium-sized enterprises.
Calculate direct manufacturing costs
Calculate direct material cost
The factory's raw materials include many types, specifically: Main raw materials are types of wood used for production such as plywood, sawn timber, Lao pine, hardwoods...; Secondary raw materials: nails, paint, iron straps, sandpaper,... The order of collecting and calculating the raw materials at the factory is as follows:
Purchased materials must be checked by the warehouse keeper, then the accountant enters the warehouse according to the actual number of materials checked. The warehouse price is the invoice price (excluding VAT). Based on production needs, the staff will base on the consumption rate of materials to create a material receipt. The content of the receipt clearly states: name, brand, product specifications, goods, quantity, reason for use.
After the Board of Directors approves, the accountant writes a warehouse delivery note. The warehouse keeper delivers materials to the production team according to the delivery note. From the delivery note and receipt note, the accountant enters the material detail book for each type of material. The price of the delivered material is the purchase price of the material and is calculated according to the first-in, first-out and last-in, last-out methods.
For example, take the data of a material delivery note of the Factory in June 2010 as follows: On June 5, 2010, there is a plan to produce for ABB Company Limited 20 thin boxes (abbreviated: HT) 2270×2470×2030 made according to Australian requirements (coded as ABB order) and 05 HT 2690×1920×2080 for Yamaha Motor Vietnam Company made according to Japanese requirements (coded as Yamaha order); based on the material receipt paper, the accountant writes a material delivery note (as in Appendix 12). From the material delivery note, the accountant enters the material detail book. The detail book is created according to the form (as in Appendix 13). The reason for delivery written on the delivery note helps the accountant to collect materials for each user if the delivery is specific. If exporting to a group of products using the same type of materials (products put into the group are mainly open boxes, closed boxes, plywood boxes), it must be allocated to each product according to the following formula:
Material cost
allocate to
Number of products available
in box type A
Standard
×
Materials/1 unit
Total CP
each type of box
=×
Total standard quantity of raw materials
of the boxes
Materials to be allocated
(2.1)
Source: Author's actual survey at XN
In the above allocation formula, the standard of raw materials/1 SPA unit is determined through the drawing or design attached to the order. From the requirements of the drawing or design, the number of main and auxiliary raw materials directly needed to build a SPA can be calculated; thus, the volume of raw materials needed for a SPA unit can be calculated. Appendix 14 and Appendix 15 illustrate the work of calculating the standard of main and auxiliary raw materials for a 2270×2470×2030 system and a 2690×1920×2080 system. To serve the work of calculating the cost of CPNVLTT products of each order, it is collected through table 2.1.
The company applies the regular declaration method, at the end of the period, the value of raw materials is transferred to the Debit side of Account 154 and to facilitate the calculation of cost, the accountant opens a card to calculate the cost for each product/each order; on the accounting card, the costs are collected according to each item of Account 621, Account 622, Account 627 (illustrated in Table 2.2).

Table 2.1 Detailed list of CPNVLTT for each order in June 2010
TT
Expense item | Unit of measure | ABB Order | Yamaha Order | |||||
Number quantity | Unit price | Total amount | Number quantity | Unit price | City | |||
1 | NVLC (wood) | m3 | 17,395 | 2,573,000 | 44,757,340 | 4,30565 | 2,450,000 | 10,548.84 |
2 | Secondary VL | 9,340,380 | 2,479.15 | |||||
8 plated nails 7-plated nail 12-plated nail M12 bolt Corner bracket Screw 40 Lid cover | Kg Kg Kg Each Each Each Female | 172.2 60.48 240 1,920 | 29,500 26,000 4,800 800 | 5,079,900 1,572,480 1,152,000 1,536,000 | 38,965 16,065 30 40 480 20 | 29,500 26,000 4,200 4,800 800 10,500 | 1,149.46 417.69 126.00 192.00 384.00 210.00 | |
Total | 54,097,720 | 13,028.00 | ||||||





Source: CPNVLTT data at the factory
Thus, through monitoring the detailed book of main materials, auxiliary materials, and the table of raw material costs for each type of product, we have the raw material costs for production in June 2010 at the factory as follows: Main material costs are 396,143,783 VND; auxiliary material costs are 20,082,000 VND. Total cost of using raw materials is: 416,225,783 VND.
Table 2.2 CPNVLTT table for each product type (June 2010)
No.
Product Name | Unit | Quantity | Product Group | Debt 621 | ||
1521 | 1522 | |||||
1 2 3 4 | HT 2270×2470×2030 HT 2690×1920×2080 Insert bar Pallet 1300×1100×120 | What What What Female | 20 5 704 300 | ABB Order Yamaha Order TVTL Order Coca Cola Order | 44,757,340 10,548,843 11,728,640 29,166,800 | 9,340,380 2,479,158 1,903,500 |
Total | 96,201,623 | 13,723,038 | ||||
Source: Extracted from raw material cost book for each product at the factory



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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