Any investment, purchase of equipment, raw materials or distribution, advertising for products... must be calculated based on the financial situation of the enterprise. An enterprise with strong financial potential will be able to equip modern machinery and technology, ensure quality, reduce product costs, organize strong promotional advertising activities to improve competitiveness. In addition, with a strong financial capacity, the enterprise is also able to accept losses for a short time to reduce product costs in order to maintain and expand market share for the enterprise to increase prices, earn more profits. A solid financial source is also a support for enterprises to gain trust and investment from customers and foreign investors. Enterprises that do not have enough financial capacity will be acquired by stronger competitors or withdraw from the market.
1.4.2.4. Competitors.
Potential competitors include new companies entering the industry, their current competitiveness is weak, but they have great potential and still have the ability to compete in the future. Potential competitors can reduce the profitability of the enterprise because they put into operation new production capacity, with the desire to gain market share and necessary resources. Therefore, when building a strategy, managers need to consider the risk caused by the entry of potential new competitors into the industry.
In addition, after joining the WTO, foreign investment capital in Vietnam is increasing, which also means that the number of businesses operating in the real estate sector is also increasing. Foreign businesses often have very professional real estate project development steps and marketing skills, so their products often gain the trust of customers, although the selling price is often very high. In addition, capital advantage is also a strength of foreign investors compared to domestic businesses.
1.4.2.5. Customers.
The real estate market has its own characteristics, greatly influenced by cultural, social, feng shui factors... In some real estate business areas such as office rental services, business headquarters... customers often have very different needs, in addition to common physical needs, customers often have very specific needs related to culture, feng shui... sometimes to satisfy these needs of customers is not a simple matter.
The supply in the real estate market in recent times is quite large. Therefore, customers and consumers also need products with quality, beautiful design, convenient location in traffic, and reasonable price... that is also
It is the competitive pressure from customers that suppliers must understand and have the best strategies for marketing their products.
1.4.2.6. Supplier.
Suppliers in the real estate business can be understood as individuals and organizations that provide premises, supply construction materials (for projects) or individuals who have real estate for sale (for real estate brokerage businesses). These suppliers have a certain influence on the real estate business activities of enterprises. Especially for projects, the site clearance stage often causes businesses a lot of trouble in terms of time, money and legal issues. To avoid bargaining or pressure from suppliers, companies should build mutually beneficial relationships or plan for diverse sources of supply.
CHAPTER II: Current status of real estate business development of Song Hong Construction Joint Stock Company.
2.1. Current status of real estate business development of Song Hong Construction Joint Stock Company.
2.1.1. General real estate business development status of Song Hong Construction Joint Stock Company in terms of business scale.
To evaluate the results of real estate product consumption of enterprises mainly based on revenue and quantity indicators. Through that, it is possible to see the market developments and the competitive situation in the market to see what has been achieved and the shortcomings that need to be overcome.
Table 2.1: Real estate business performance results 2016-2020.
Unit: Billion VND
STT
The indicators | KH 2016- 2020 | Perform | Implemented 2016- 2020 | ||||||
2016 | 2017 | 2018 | 2019 | 2020 | Price treat | %KH | |||
1 | Expense Production and business | 345.28 | 52.34 | 46.75 | 54.07 | 74.12 | 140.23 | 367.51 | 106.43 % |
2 | Initial value private | 272.98 | 41,136 | 33.95 | 26.61 | 57.83 | 129.11 | 288.64 | 105.74 % |
3 | Revenue | 651.47 | 16,629 | 17.38 | 398.84 | 125.77 | 124.92 | 683.54 | 104.92 % |
4 | Previous LN tax | 78.27 | 5,842 | 0.491 | 50.33 | 16.08 | 13.11 | 85.85 | 109.68 % |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Foreign Currency Business Development in the International Market of Vietnamese Commercial Banks -
The main problems hindering the development of real estate business in Vietnam - 23 -
Viewpoints and Orientation of Real Estate Business Development of Song Hong Construction Joint Stock Company. -
The main problems hindering the development of real estate business in Vietnam - 22
(Source: Financial report)
We have some comparison criteria:
- Absolute revenue growth:
+ 2020 compared to 2016: H= 124.92 16.629= 108.291 billion VND
+ Implementation 2016-2020 compared to plan 2016-2020: H'= 683.54- 651.47= 32.07 billion VND
- Ratio of actual annual revenue compared to plan in the 5-year period (2016-2020).
Revenue realization ratio =
683.54
651.47
= 104.92%
Through the above data, we can see the absolute difference in scale between years, between achieved results and the set plan. In general, revenue growth is quite stable.
stable, increasing steadily over the years (H and H' are both positive). Revenue exceeded the set target by 104.92%. To see more clearly the company's business development, we have a chart showing the correlation between the revenue, cost and profit factors of Incomex.
Chart 2.1: Represents the company's costs, revenue, and profits.
Incomex company period 2016-2020.
400
360
320
280
240
200
160
120
80
40
0

2016 2017 2018 2019 2020
Cost Revenue Profit
(Source: Financial report)
- The company's revenue from business activities over the years is the total amount of money earned, including the costs that the company has to spend to do business and the profits that the company enjoys. Through the analysis of the operating results of Song Hong Construction Joint Stock Company, we can see that revenue has increased every year, especially increasing sharply to 398.84 billion VND in 2018, but revenue in 2019 and 2020 decreased sharply (decreased by more than 200 billion VND compared to 2018) due to the impact of the Covid epidemic. Due to the impact of the epidemic, the business activities of the company's products have encountered many difficulties, but the products are still guaranteed to meet the needs of people in Hanoi.
- Business operating expenses are expressed as the total amount of money that the company spends to serve the production process and business activities of products on the market. Through the table of production and business results, we can see that the business operating expenses of each year have increased compared to previous years. In 2018, the increase compared to 2017 was 15.66%, equivalent to 7.32 billion VND, in 2020, the increase compared to 2019 was 89.19%, equivalent to 66.11 billion VND. Although the epidemic was complicated, in 2020, the business situation was still stable, so the consumption items maintained the sales volume, leading to an increase in sales capital, along with advertising promotion costs, location rental costs, and other costs.
Electricity and water costs and product input prices also increased, so costs are higher than in 2019.
The investment activities of real estate projects of Song Hong Construction Joint Stock Company are increasingly developing and expanding. The Board of Directors focuses on this area to bring in the main profit to maintain other areas that the company is initially developing. In order to have significant real estate business results in the period of 2017-2021, Incomex has focused on investing in potential projects, as well as spending significant capital and costs as follows:
Table 2.2: Construction investment costs (fixed capital).
STT
Expense item | Total amount (VND billion) | |||
Previous value tax | VAT | Net worth | ||
I | Construction costs | 154.42 | 15.44 | 169.86 |
1 | Main house construction costs | 152.28 | 15.23 | 167.51 |
2 | Technical infrastructure outside the house | 1.69 | 0.17 | 1.86 |
3 | Demolish and dismantle existing house | 0.45 | 0.05 | 0.5 |
II | Equipment costs | 18.74 | 1.88 | 20.61 |
III | Project management costs | 2.38 | 0.24 | 2.62 |
IV | Investment consulting fees build | 8.99 | 0.89 | 9.89 |
V | Other costs | 4.13 | 0.11 | 4.24 |
VI | Reserve fee | 21.1 | ||
(Source: Finance Department)
- Business profit is expressed as the amount of money the company earns after deducting all costs for the business process. From the business results table, we see that the profit in 2018 was the highest, compared to 2019, it increased by 68.05%, equivalent to 34.25 billion VND. In 2020, the profit decreased compared to 2019 by 18.47%, equivalent to 2.97 billion VND.
2.1.2. Current status of general real estate business development of Song Hong Construction Joint Stock Company in terms of product structure in Hanoi.
Hanoi is the economic, political and cultural center of our country with more than 8 million people. Therefore, this is an extremely potential market in exploiting and developing real estate business. Below is a table of data showing the Company's market share structure in the Hanoi market in 2020.
Table 2.3: Revenue structure from real estate business by market of the Company in 2020.
STT
Market | Revenue (billion VND) | |
1 | Hoan Kiem District | 3,433 |
2 | Dong Da District | 6,545 |
3 | Ba Dinh District | 12.56 |
4 | Hai Ba Trung District | 11.25 |
5 | Hoang Mai District | 3,005 |
6 | Thanh Xuan District | 6,786 |
7 | Long Bien District | 10.99 |
8 | Nam Tu Liem District | 3,229 |
9 | Bac Tu Liem District | 4,223 |
10 | Tay Ho District | 8,009 |
11 | Cau Giay District | 7,856 |
12 | Ba Vi District | 1,986 |
Total | 79,872 |
(Source: Company Sales Department)
Hanoi has always been identified by the Company as the top priority and most important market to serve. Therefore, the development of real estate business in the districts of Hanoi is extremely necessary and focused. Based on the above data table, we have the following chart showing the specific proportion of districts in the Company's total revenue in the Hanoi market.
Hoan Kiem District
Dong Da District
Ba Dinh District
Hai Ba Trung District
Hoang Mai District
Thanh Xuan District
Long Bien District
Nam Tu Liem District, Bac Tu Liem District
Tay Ho District
Cau Giay District
Chart 2.2: Proportion of real estate revenue in districts of the company in 2020.
2% 4%
10%
8%
10%
16%
5%
4%
14%
14%
9%
4%
(Source: Sales Department)
Incomex is growing stronger and becoming one of the enterprises with a large market share in Hanoi in terms of real estate supply. Many projects under the brand name of Song Hong Construction Joint Stock Company are gradually appearing in many districts and counties in Hanoi. In particular, some large districts of Hanoi are exploited by the Company with very good potential for real estate business development such as Ba Dinh District with a proportion of 16%, Hai Ba Trung District with a proportion of 14%, Long Bien District with a proportion of 14%, Tay Ho District with a proportion of 10%...
However, there are still many districts that the Company has not exploited, so the Company's revenue is still quite low and much lower than that of competitors in Hanoi.
Based on the assessment of the situation and results of the implementation of the plan for the period 2016-2020, with the characteristics and forecast of the economic and social situation as above. Song Hong Construction Joint Stock Company builds a 5-year plan for the period 2021-2025 with targets suitable for the scale, market, operating model and resources of the company as shown in the table above.
The Company determines the investment principle for the 2021-2025 period to continue to maintain stable production and business activities, accumulate resources to prepare the necessary facilities to expand the scale of operations, and increase growth rate when the market begins to recover.
Table 2.4: Estimated production and business value for the period 2021 - 2025.
Unit: billion VND
TT
Main indicators | KH 2021 | KH 2022 | KH 2023 | KH 2024 | KH 2025 | Total project phase 2021-2025 | |
1 | Production and business costs | 141.23 | 142.56 | 145.86 | 148.14 | 150.67 | 728.46 |
2 | Production value construction | 36.57 | 38.04 | 41.29 | 43.03 | 46.17 | 205.1 |
3 | Consulting value | 100 | 109 | 113 | 126 | 133 | 581 |
4 | Production value other business | 10.37 | 10.34 | 10.35 | 10.39 | 10.32 | 51.77 |
(Source: Financial report)
It is expected that the projects will contribute greatly to production and business activities and revenue in the period of 2021-2025. Through the above figures, it can be seen that the Company's products have been trusted by consumers, so sales have increased and the Company's profits have also increased. This result is due to the Company knowing how to balance and calculate reasonable expenses. Although the Company's sales and profits have increased in recent years, the Company's leaders have constantly strived to achieve higher results, each year often setting a revenue target higher than the previous year for all employees to strive for.
2.1.3. General real estate business development status of Song Hong Construction Joint Stock Company in terms of investment efficiency.
Thanks to the far-sighted vision and tireless efforts of the Company's Board of Directors, the real estate business development activities of Song Hong Construction Joint Stock Company have achieved certain successes. Improving the efficiency of real estate investment activities in particular, and the production and business activities of the Company in general.
Table 2.5: Summary of revenue and gross profit by year.
Unit: Billion VND
Target
Year 2017 | Year 2018 | Year 2019 | Year 2020 | First half 2021 | |
Sales and supply revenue service level | 13.68 | 26.89 | 54.34 | 46.52 | 20.43 |
Cost of goods sold and supplied provide services | 5.75 | 12.36 | 22.98 | 20.18 | 9.83 |
Gross profit on sales and service provision | 7.93 | 14.53 | 31.36 | 26.34 | 10.6 |
(Source: Financial report)

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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