2.3.4. Current status of management, implementation of methods and use of vocational education tools
Managing vocational education methods is demonstrated through planning, organizing, directing and evaluating the implementation of active teaching methods to support learners in forming vocational competencies.
The evaluation of the management process through the implementation of management functions of managers in managing teaching methods and means is analyzed through qualitative and quantitative data. The results of the survey of opinions of managers, teachers, learners, and staff associated with the assessment of the level of implementation are shown in the following table:
Table 2.9. Evaluation of management of teaching method implementation in GDHN
TT
Management content | Level of implementation | Rank step | ||||||
Good | Rather | TB | Weak | TB | ||||
1 | Plan to manage and implement teaching methods in GDHN | Quantity | 361 | 336 | 120 | 59 | 3.1 | 4 |
Ratio % | 41.64 | 38.75 | 13.84 | 5.77 | ||||
2 | Organization of implementation of the method teaching methods in GDHN | Quantity | 265 | 367 | 115 | 129 | 2.9 | 3 |
Ratio % | 30.6 | 42.3 | 13.3 | 1.74 | ||||
3 | Directing the implementation of the method teaching in GDHN | Quantity | 401 | 263 | 116 | 96 | 2.8 | 2 |
Ratio % | 46.3 | 30.3 | 13.4 | 3.81 | ||||
4 | Testing and evaluating teaching methods in vocational education | Quantity | 179 | 127 | 312 | 258 | 2.0 | 1 |
Ratio % | 20.6 | 14.6 | 36.0 | 28.7 | ||||
Total | 2.7 | |||||||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Based on the data obtained in Table 2.9, the management of teaching methods
in GDHN only stopped at a fair level, with X
= 2.7. In which the direction and
The assessment of the use of teaching methods in vocational education by teachers is rated at a lower level; Speaking of direction means guiding, urging, and motivating teachers in using teaching methods for effective vocational education. When asked about the management of implementing vocational education methods, the principal of PL High School said that managing vocational education is like other subjects, directing teachers to innovate teaching methods in the direction of developing learners' qualities and abilities. The principal of YL High School stated: the school manages the implementation of vocational education methods and forms through approving vocational education teaching plans, checking through the system of evidence images, students' products, and attending teaching sessions or vocational education activities according to the plan .
However, through discussions with principals and vice principals of some other schools, they all admitted that sometimes they let teachers do the vocational education themselves, with little attention paid to observing, supervising, and supporting as in managing the teaching of other subjects. Not to mention the career guidance hours at vocational education centers - GDTX, the principals of high schools do not directly manage, mainly send students to study at these centers, and have not paid close attention to managing the implementation of vocational education here. Similarly, the form of vocational education associated with enterprises is also the same, mainly contacting enterprises and production facilities to bring students to visit related to a specific topic. At the facility, people will be assigned to guide students to learn about careers. Many times, teachers are not interested in directing before the sessions of bringing students to production facilities, enterprises need to have orientation so that students know how to observe, listen, take notes to learn about careers, that is, orienting learning methods for students; After the sessions of bringing students to the grassroots level, teachers should be instructed to ask students to discuss and report on their results to evaluate the effectiveness of vocational education. This also needs to be changed in vocational education management in the following period. In order to achieve the goal of vocational education, management must be strictly implemented in all stages and contents of the vocational education process.
2.3.5. Current status of teaching and learning management in vocational education
Managing teaching activities: Planning, organizing, directing and evaluating the implementation of teaching activities in vocational education includes managing contents such as: Teaching preparation activities, lesson planning, preparing documents, equipment, choosing teaching methods, researching subjects, choosing teaching organization forms...
Table 2.10. Results of assessment of teachers' teaching management in GDHN
TT
Management content | Level of implementation | Rank step | ||||||
Good | Rather | TB | Weak | TB | ||||
1 | Teaching management planning in GDHN | Quantity | 516 | 234 | 101 | 25 | 2.5 | 4 |
Ratio % | 59.5 | 26.99 | 11.65 | 1.85 | ||||
2 | Organization of activities teaching in GDHN | Quantity | 215 | 215 | 421 | 25 | 2.1 | 3 |
Ratio % | 24.8 | 24.8 | 48.6 | 1.74 | ||||
3 | Directing the implementation of activities Teaching and Learning in Vocational Education | Quantity | 214 | 441 | 210 | 11 | 2.0 | 2 |
Ratio % | 24.7 | 50.9 | 24.2 | 3.81 | ||||
4 | Check performance evaluation teaching in GDHN | Quantity | 152 | 236 | 411 | 77 | 1.7 | 1 |
Ratio % | 17.5 | 27.2 | 47.4 | 7.8 | ||||
Total | 2.1 | |||||||
The quantitative survey results in Table 2.10 show that the management of activities
Teachers' teaching is not highly rated, with an average rating of X =
2.1. Most schools only focus on managing teaching according to the requirements of vocational education without really paying attention to the factors that contribute to the formation of learners' capacity. The survey results show that 59.52% of opinions evaluate teaching activities as good, 26.99% evaluate them as fair; the worst is still the inspection and evaluation of teaching activities (47.4% evaluate them as average and 1.7% evaluate them as poor). In reality, teaching in vocational education requires teachers to have expertise, be trained and have adequate support equipment, while both of these aspects are limited in high schools, so it may also affect the psychology of promoting inspection and evaluation of vocational education teachers. In addition to the quantitative survey results, qualitative results show that many schools organize the management of teaching content implementation according to the hierarchy from school level to professional groups with complete plans, detailed and public procedures, serious implementation and timely adjustments when necessary, with departments.
Check and monitor according to regulations.
Schools manage teachers' teaching activities by planning and monitoring the implementation of the plan. Research on the educational plans of high schools within the scope of the survey shows that most schools have developed specific GDHN in accordance with the regulations of the high school education program; GDHN plan is a part of the school's educational plan; Directing professional groups... The assignment of teachers to implement GDHN program is quite specific; However, there are individual schools that have not developed their own GDHN plan, because they think that it has been included in the school year plan and there is a general education program, so they just follow it ( opinion of the principal of HY High School; TH High School ). This also exists in many other high schools when they think that the school year plan and the educational activity plan are one. Therefore, the Department of Education and Training also needs to have specific instructions and influence to change the awareness of some school managers on this issue.
During the process of directing teaching activities, school managers have given quite close instructions. The principal of TH High School said that he has directed homeroom teachers to understand the aspirations of students, organize rich and diverse educational activities according to the content of career orientation, career counseling, and career introduction for students.
Regularly check and evaluate to promptly direct the implementation . Principal of High School. YL stated: The Board of Directors directs, inspects and supervises teachers teaching career guidance to provide vocational knowledge according to the standards of knowledge and skills for students. Directs subject teachers and homeroom teachers to manage and coordinate career orientation for students. The Youth Union provides career counseling for students through the Youth Union's activities . Thus, it can be seen that the managers of high schools have realized that teaching activities in vocational education are very diverse and open due to the participation of many forces, so in managing vocational education activities, attention must be paid to managing the implementation of all these forces in coordination.
Regarding the management of students' learning activities: The results of the survey and in-depth interviews show that the management of high school students is quite difficult because of the viewpoint that they cannot take the university entrance exam before entering vocational training. In addition, students are not self-motivated in vocational education, so the management is very difficult, especially when the school does not have a good coordination plan with the locality and the students' families. Therefore, the rate of students attending class every day is usually only 70% to 80%. Every year, according to reports from schools, the rate of students forced to drop out of school is about 7% to 10%.
The results of the parameters shown in chart 2.8 show that the schools have implemented and managed the learning and training activities of students: managing learning and training activities during field trips, field trips... (86.53% rated good); Managing learning and training activities during both theory and practice hours (80.31% rated good). However, the evaluation level of other contents (affected by external factors) is not high, only about 50% or less.
90
80
70
60
50
40
30
20
10
0
Good Fair Average Weak
Figure 2.8. Opinions on student learning management
Most of the principals of high schools interviewed had a fairly consistent answer: The management of students' learning activities in GDHN is mainly assigned to homeroom teachers, teachers who directly teach and use SMAS software to take attendance of students in class; management according to regulations like other subjects, students must follow regulations on time, sense of organization and discipline; Strengthen inspection and maintenance of GDHN class sizes and career counseling and experience activities in the locality. (opinions of principals of HY High School, Y.L High School; TT High School...)
Attention to the formation of students' career orientation capacity during the process
The management process has not really been given attention as:
- Organize counseling activities for learners about motivation and learning attitude, helping students understand correctly about learning motivation and requirements after graduating from high school.
- Organize extracurricular activities and organize general vocational competitions for student groups to enhance career orientation capacity, career skills and career attitudes.
2.3.6. Current status of management of testing and evaluation of career education results
To study and understand the current situation of testing and evaluating the results of vocational education, we conducted information exploitation of managers, teachers and students about testing and evaluation through the following stages:
- Organize the development of procedures and monitor the assessment process based on assessment criteria, these criteria measure the performance or achievement of an individual student in comparison with standards and criteria.
- Develop a plan to evaluate students' vocational education results.
- Organize and direct the process of testing and evaluating students' vocational education results at the end of the course.
- Check, evaluate and adjust the process of assessing students' learning outcomes.
- The results of the current situation analysis show that: The inspection of the GDHN process is implemented by schools regularly and continuously to ensure compliance with the plan and progress, but does not fully comply with the stages such as: Organizing the construction of procedures and monitoring the evaluation process based on the evaluation criteria; Developing an implementation plan.
Assessing students' vocational education results; Organizing and directing the process of testing and assessing students' vocational education results at the end of the course; Testing, assessing and adjusting the process of assessing students' learning outcomes.
The assessment of vocational education results in schools is neglected. Most schools are only interested in statistics on the number of teaching hours and the final scores of students, but have not comprehensively assessed vocational education. The assessment of vocational education results is still a formality with the purpose of urging, not with the purpose of adjusting to vocational education. For example, there is a check on the implementation of teaching objectives and content, but the assessment is sketchy and superficial, without a clear system of criteria, and most of them do not have a conclusion report or a periodic summary report on this; teachers prepare lessons, lesson plans and teach in class, while the objectives and detailed content recorded in the lesson plan related to the formation of vocational orientation capacity for students are not specifically assessed and at the end of teaching, the assessment of whether the objectives have been achieved or not is almost left unattended, lax, and no one manages it. The assessment of the implementation of teaching objectives and content is mostly based on the learning outcomes of students at the end of the semester. That is also the weakness of professional activities in high schools today.

Chart 2.9. Opinions on the current status of inspection and assessment management
The survey results shown in chart 2.9 show that schools have conducted management of the construction and monitoring of the process of assessing learners' learning outcomes. Management through the construction of assessment plans was assessed by 12% of the actual assessment opinions.
good performance; 39% of opinions assessed the implementation as weak. The organization and direction were also assessed as good by only 13% and 33%; Up to 26% assessed the organization of testing and assessment of vocational education results as weak, 14% of opinions assessed the implementation as weak. This is completely consistent with reality because most schools do not organize the development of separate assessment criteria for all topics, but mainly the assessment criteria system is built on the basis of lessons, the content that needs to be assessed is designed to be mixed in the structure of the vocational education program. Therefore, the organization of the development of assessment plans is there, the organization of implementation is there, but the direction is not close and there is almost no specific monitoring plan.
Table 2.11. Basis for developing criteria for evaluating learning outcomes
STT
Basis for building evaluation criteria | Number vote | Proportion | |
1 | Based on the objectives and teaching content prepared in the lesson plan | ||
- Theoretical assessment on 6 cognitive levels | 0 | 0 | |
- Practice assessment on 5 skill levels | 0 | 0 | |
- Attitude assessment on 5 levels | 0 | 0 | |
2 | According to 3 goals of knowledge, skills, attitudes without interested in specific levels | 31 | 27.9 |
3 | According to the individual's assessment, the required number of points is guaranteed. in the scoreboard | 79 | 71.2 |
4 | According to the prescribed vocational competency standards | 0 | 0 |

Figure 2.10. Current status of management of building evaluation criteria system
In addition to the general assessments of management, testing and evaluation of GDHN results, we would like to present an assessment picture of the current status of implementation of management content of testing and evaluation of GDHN results (as shown in chart 2.11).

Chart 2.11. Opinions on management, inspection and evaluation of GDHN results
The survey results of 111 people including managers, teachers, and staff showed that: Good career guidance skills, good career guidance attitude, and the ability to quickly adapt to work and production environment are factors that managers, teachers, and staff are very interested in for career guidance for high school students.
Table 2.12. Level of concern of production establishments towards basic requirements of unskilled technical workers
TT
Basic requirements | Level of interest | ||||||||
Very care about | Care about | Little attention | Not interested | ||||||
Number vote | Ratio % | Number vote | Ratio % | Number vote | Ratio % | Number vote | Ratio % | ||
1 | Knowledge HN | 55 | 49.63 | 55 | 49.63 | 81 | 0.73 | 0 | |
2 | HN Skills | 111 | 100 | 0 | 0 | 0 | |||
3 | Good HN attitude | 78 | 70.07 | 33 | 29.93 | 0 | 0 | ||
4 | Ability to organize teamwork Good | 32 | 28.47 | 72 | 64.96 | 73 | 6.57 | 0 | |
5 | Creative independent skills in HN | 48 | 43.07 | 56 | 50.36 | 73 | 6.57 | 0 | |
6 | Ability to adapt quickly to Hanoi and production environment | 85 | 76.64 | 26 | 23.36 | 0 | 0 | ||
7 | Good communication skills | 27 | 24.09 | 56 | 50.36 | 24 | 21.9 | 40 | 3.65 |
8 | Skills used | 0 | 12 | 10.95 | 30 | 27.01 | 69 | 62.04 | |





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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