CHAPTER 2
SOCIO-ECONOMIC STATUS OF VIETNAM IN THE COUNTRY
THE ROAD TO A KNOWLEDGE ECONOMY
2.1 THE CURRENT STATE OF VIETNAM'S ECONOMIC DEVELOPMENT FROM THE PERSPECTIVE OF THE KNOWLEDGE-BASED ECONOMY
2.1.1 Basic socio-economic development indicators of Vietnam
In more than twenty years of renovation, Vietnam's economy has achieved a fairly rapid growth rate, the economic structure has significantly shifted towards industrialization and modernization. However, the quality, growth efficiency and competitiveness of the economy are still low, the speed of innovation in general and technological innovation in particular is still slow, economic growth still relies mainly on resources and capital. The foundation for economic development is less based on scientific and technological progress and intellectual potential has not been fully exploited.
From 1995 to 2008, the gross domestic product (GDP) increased continuously at an average annual rate of 7.34%, although during this period we were affected by two crises (1996 and late 2007 to 2008). The high growth rate in 2005 contributed decisively to the completion of the average GDP growth target of 7.5%/year set out in the 5-year Socio-Economic Development Plan 2001-2005. By the end of 2009, the gross domestic product was 2.64 times higher than in 1995, and in 2010 the GDP growth rate reached 6.78%. Economic structure in 2009: the proportion of Agriculture, Forestry and Fishery in GDP was: 20.91%; Industry and Construction are 40.24%, of which, Processing Industry is 25.54%; and Services are 38.85%.
During the years 2004-2009, the contribution rate to GDP growth of the agricultural sector gradually decreased but was still high compared to the world at 2% in 2007. The service sector hardly increased. This shows that the role of the agricultural sector is still very important in the GDP structure.
Through Table 2.1 below, it can be seen that in the 5 years 2005 - 2009, it is considered that the economic growth rate of Vietnam, although quite high, also slowed down due to the impact of the 2007 financial crisis and the aftereffects still lingering until now, the development structure towards industrialization and modernization, the proportion of industry and services in GDP is generally unchanged, the proportion of agriculture in GDP has decreased, but the rate of decrease is not significant (24.53% in 2000, 20.97% in 2005 and 20.91% in 2009 - Figure
2.1 side page).
The Industrial and Construction sector in the period 2005-2009 had a fairly high growth rate, averaging 7.15%/year. However, the proportion of the Processing Industry in the Industrial sector was not high, only reaching 25.54% of GDP.
Figure 2.1 Structure of GDP at current prices by economic sector 2000-2009
Source: Statistical Yearbook 2009
High-tech industries such as: Information technology, biology, new materials, automation, etc. are still low. The intellectual content in products created by the industrial sector is still low, accounting for only about 15 - 20% of the value, growth relies on exports, exports rely on cheap labor, the labor is mostly simple, the value of industrial products is still mainly created by past labor (raw materials, fuels, materials) and mainly by simple abstract labor (muscle labor). [18, p. 165].
In Agriculture, Forestry and Fisheries, the role of the service sector in agriculture only contributes a very small proportion of 2.5%. The contribution of biotechnology has not had a strong impact on labor productivity, seedling yield and has not had much impact on the qualitative change of plant and animal varieties.
Table 2.1: GDP growth and contribution to GDP growth by sector in the period 2005-2009
Item
2005 | 2006 | 2007 | 2008 | 2009 | 2005- 2009 | |
Growth rate % | ||||||
GDP | 8.44 | 8.23 | 8.46 | 6.18 | 5.32 | 6.11 |
Agriculture - Forestry - Fisheries | 4.02 | 3.69 | 3.76 | 4.07 | 1.83 | 2.9 |
Industry - construction | 10.69 | 10.38 | 10.22 | 6.11 | 5.52 | 7.15 |
Service | 8.48 | 8.29 | 8.85 | 7.18 | 8.63 | 6.57 |
Contribution to GDP in percentage points | ||||||
GDP | 8.44 | 8.23 | 8.46 | 6.18 | 5.32 | 6.11 |
Agriculture - Forestry - Fisheries | 0.82 | 0.72 | 0.70 | 0.73 | 0.32 | 0.66 |
Industry - construction | 4.21 | 4.17 | 4.19 | 2.54 | 2.30 | 3.48 |
Service | 3.41 | 3.34 | 3.57 | 2.91 | 2.70 | 3.19 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Model system to assess the suitability of Vietnam's population-economic development process - 21 -
The role of the state in Vietnam's international economic integration - 3 -
Current Status of Completing Internal Control System at Vietnam's State-owned Enterprises According to COSO International Standards -
Assessment of the State's Export Development Situation at the Vietnam Development Bank

Source: Compiled from Statistical Yearbook 2006-2009
The rate of shift of agricultural labor to the industrial and service sectors is very slow. Over the past 15 years, our country has reduced the agricultural population from 85% to 70% (while in three decades of industrialization from 1960-1990, Korea reduced the agricultural population from 70% to 6%).
However, in recent times, the policy of encouraging domestic investment in the private sector, reflected in the Enterprise Law, has created a turning point in the development of Vietnam's industry. The private sector with higher dynamism will be more receptive and apply new knowledge. The trend of further development of the private enterprise sector will create a favorable environment for ready access to knowledge-based economic factors.
Reality has proven that, in recent times, the agricultural economy has made a breakthrough based on the application of knowledge. In 2009, the export value of agricultural and forestry products reached over 13.24 billion USD. Export of aquatic products reached over 4.25 billion USD. The application of technical advances in varieties to develop rice production as well as techniques for raising, growing and processing aquatic and seafood products has made exports continuously increase in quantity, quality and value.
Besides, the structure of cultivation and livestock farming in Vietnam's agriculture is still shifting slowly. The agricultural and rural infrastructure is still very weak, the processing rate of agricultural products is generally still low, for example: about 40% - 50% of tea products; 26% of rubber products; 10% of vegetables and fruits; 15% of meat products... are processed.
Post-harvest loss rates are also very high: 13% - 15% in rice production; 25 - 30% in fruit and vegetable harvesting; 13% in manual sugar production.
In recent years, Vietnam's Information Technology and Telecommunications industry has been one of the industries that has developed based on the latest achievements of the scientific and technological revolution. Up to now, this industry has built a fairly modern information infrastructure by applying digital technology, satellite information, fiber optic cables, etc. New technologies have been applied in the development of telecommunications infrastructure and broadband Internet, increasing transmission speed and reducing access fees.
2.1.2 The development situation of Vietnam's knowledge economy through some basic indicators of the World Bank
The questions are how Vietnam's knowledge economy is developing, where we are on the knowledge economy development scale, and how do countries around the world evaluate our country's knowledge economy development level in the current context of international economic integration?
Table 2.2: Knowledge Economy Index Ranking 2009
Rating
Nation | KEI | Environment business and institutions | Renew | Train | ICT | |
1 | America | 9.02 | 9.04 | 9.47 | 8.74 | 8.83 |
Western Europe | 8.76 | 8.71 | 9.27 | 8.29 | 8.78 | |
18 | Taiwan | 8.45 | 7.42 | 9.27 | 7.97 | 9.13 |
19 | Singapore | 8.44 | 9.68 | 9.58 | 5.29 | 9.22 |
20 | Japan | 8.42 | 7.81 | 9.22 | 8.67 | 8 |
23 | Hong Kong | 8.32 | 9.54 | 9.04 | 5.37 | 9.33 |
29 | Korea | 7.82 | 6 | 8.6 | 8.09 | 8.6 |
48 | Malaysia | 6.07 | 6.11 | 6.82 | 4.21 | 7.14 |
63 | Thailand | 5.52 | 5.12 | 5.76 | 5.58 | 5.64 |
81 | China | 4.47 | 3.9 | 5.44 | 4.2 | 4.33 |
89 | Philippines | 4.12 | 4.37 | 3.8 | 4.69 | 3.6 |
100 | Vietnam | 3.51 | 2.79 | 2.72 | 3.66 | 4.85 |
103 | Indonesia | 3.29 | 3.66 | 3.19 | 3.59 | 2.72 |
104 | India | 3.09 | 3.5 | 4.15 | 2.21 | 2.49 |
Source: Synthesized from World Bank's 2010 knowledge economy report
The answers of the respondents are often not optimistic, even saying that our country is still far from reaching the level of knowledge-based economic development (data used for a survey on the economic forum at the website: www.ttvnol.com , with 1021 people, the number of unoptimistic answers is 97.6%). Table 2.2 ranks the knowledge-based economic development by the World Bank, the KEI index gives us an overall assessment of the level of knowledge-based economic development in Vietnam.
Regarding the level of uniform development of some indicators of knowledge-based economic development on the World Bank's indicators, Figure 2.2 shows that Vietnam's annual economic growth rate and our ICT development index and human development are quite good but not synchronized with the low innovation system, scientific research and law.
Figure 2.2 Knowledge economy Vietnam-East Asia Pacific-Western Europe 2009
Source: Synthesized from World Bank's 2010 knowledge economy report
Compare the level of knowledge-based economic development using 14 indicators established by the World Bank (many important indicators are still missing – Table 2.3 on the following page), however, it can be used as a reference for an overview. The average value of these indicators (on a 10-point scale) is considered the general knowledge-based economic index (KEI).
Accordingly, the KEI index (2000 data) of Vietnam is 1.9, China is 3.2, Thailand and Malaysia are 4.9, Singapore is 7.8, in 2005 it was 2.99, ranked 76/128 countries assessed as weak average in the world, while this index in 2007 was: 2.69, ranked 99/132... In 2008 our KEI index was 3.17, this index in 2009 was 3.51, ranked 100/146 countries. Thus, we also have encouraging progress in
knowledge-based economic development in recent years. However, Table 2.2 above shows that we are at a low level (2<Kei<4) compared to the international level of knowledge-based economic development (2009). Through the basic economic development indicators above, it can be seen that although our country has achieved some fairly good indicators (GDP growth, ICT, foreign investment, export, literacy rate, etc.), we are still lagging behind other countries in the region, especially ASEAN countries, in terms of human resource development, innovation capacity, business environment, development and investment in science and technology.
Table 2.3 Kei calculation parameters of Vietnam 2009 and 1995
Parameters
Vietnam (Recent indicators) best) | Vietnam (1995) | |||
Present | Standardize | Reality | Standardize | |
GDP growth (%) | 7.80 | 8.62 | 8.80 | 9.58 |
Human Development Index | 0.733 | 3.78 | 0.672 | 3.33 |
Tariff and non-tariff barriers | 63.40 | 1.33 | 44.60 | 1.73 |
Quality of policy adjustment | -0.43 | 3.01 | -0.32 | 2.90 |
Legal framework | -0.53 | 4.04 | -0.65 | 2.57 |
Pay and receive royalties (USD/copy.) | n/a | n/a | n/a | n/a |
Annual scientific publications/million people | 2.66 | 2.43 | 1.42 | 1.52 |
Number of patents granted by USPTO / Million people | 0.01 | 3.01 | 0.00 | 3.17 |
Literacy rate (% of age 15+) | 90.30 | 4.18 | 87.60 | 4.97 |
Secondary school enrollment rate | 75.68 | 3.47 | 47.04 | 3.13 |
College enrollment rate | 15.94 | 3.33 | 4.09 | 1.82 |
Phone number / 1000 people
620.00 | 3.63 | 10.00 | 2.55 | |
Number of computers / 1000 people | 100.00 | 5.56 | 0.00 | 3.49 |
Number of Internet users/1000 population | 210.00 | 5.34 | 0.00 | 7.45 |
Source: Synthesized from World Bank's 2010 knowledge economy report
To clarify the strengths and weaknesses of the knowledge-based economic development process in Vietnam, it is necessary to analyze based on the basic knowledge-based economic indicators of the World Bank, the following specific indicators:
2.1.2.1 Assessing the business environment and institutions from the perspective of knowledge economy
The Law on Foreign Investment has been in effect since 1998. Up to now, we have always focused on amending and supplementing this law to increase its attractiveness to attract foreign investment capital. Recently, the Vietnamese Government has also allowed foreign investors to participate in the stock, banking and financial markets. These amendments are one of the important premises for foreign investors to participate in indirect investment in Vietnam, increase international capital circulation in Vietnam, help the Vietnamese economy integrate more strongly into the world economy, so that Vietnamese enterprises have the opportunity to seek, access and import advanced technologies, thereby improving the knowledge content of their products. Strengthening international economic integration, in addition to supporting the improvement of the technological level of the economy, also creates conditions for Vietnamese people to access more and more, at higher and deeper levels, the world's knowledge, from technology management knowledge, business management to economic management knowledge, etc.
The positive aspects that need to continue to be recognized and promoted are as follows:
Firstly , regarding foreign investment, thanks to positive changes in the business environment, Vietnam has maintained its economic growth rate, foreign direct and indirect investment has continuously increased despite many limitations that need to be overcome. In recent years, the FDI sector has accounted for an increasingly high proportion of total social investment capital, while contributing to a continuously increasing GDP. In recent years, FDI capital has accounted for nearly 20% of total social investment capital and contributed about 30% to GDP growth. Table 2.4 shows the scale of FDI investment in industries and Figures 2.3 and 2.4 show the scale of FDI investment and the proportion of FDI contribution to GDP growth.
Figure 2.3 FDI investment in the period 2001-2009
Source: CIEM 2009
Figure 2.4 FDI realized in total social investment and contribution of foreign-invested sector in GDP
Source: CIEM 2009

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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