In order for the quality of the annual report of the State Audit Office submitted to the National Assembly to meet the requirements of the State Audit Law, it is necessary to revise the annual report preparation process to suit the scale, organizational structure and division of tasks among current staff and functional departments. Some suggestions for revising and perfecting the annual report preparation and synthesis process are:
1) The special annual report is of great importance to both the State Audit Office and the agencies receiving the report, namely the National Assembly, the National Assembly Standing Committee , the Government, and the Prime Minister. Therefore, the amount of information that needs to be included in the report must be
considered, synthesized in a specific, practical and meaningful direction. The activities of the State Audit in a year are numerous, the results synthesized from all audit reports of regional audits and specialized audits are very large and diverse. However, if all are put into one report, it will be very long and difficult to recognize the focus of the issue that needs to be reported. The annual report should only include some basic findings of the State Audit.
The findings help the National Assembly make decisions on issues that have a major impact on national finances, such as deciding to amend the State Budget Law, amend the tax system, or other financial issues of national importance and under the authority of the National Assembly.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Perfecting the process and organization of internal audit apparatus in Vietnamese state-owned commercial banks - 20 -
Performance audit enhances the role of State Audit in public finance and asset management in Vietnam - 3 -
Comprehensive Assessment Results for Sightseeing Tourism Development -
Factors Affecting the Quality of Auditing Financial Statements of Banks Conducted by the State Audit Office
Issues of great financial significance, related to ensuring the safety of the national financial system such as assessments of the monetary and financial system, operations
activities of the banking system, financial investment companies, and securities centers nationwide.

The findings help the National Assembly and the Government consider amending the targets in the State budget estimates, deciding on the allocation of the central budget and the settlement of the State budget in a cost-effective and efficient manner, better serving the rapid and sustainable development of the economy.
Findings about the shortcomings of the state apparatus organization system, about administrative reform to save NSSN expenditure but the state apparatus has
more efficient operating conditions.
2) In order for the annual report of the State Audit Office to have the best and most accurate information, it is necessary to attach importance to the preparation of reports from audit teams and audit delegations. These audit reports need to be discussed collectively and provide assessments, conclusions and recommendations commensurate with their position. It is necessary to clearly stipulate that each level must draft its own summary report, then a council of highly qualified people will synthesize it with easy-to-understand, summary language. This council will decide to select the most necessary issues to include in the annual report.
The report must have a reasonable structure in terms of sections such as: purpose of the report, basis for reporting, main content, recommendations, conclusions. The annual report is different from the annual public audit report because
That is, it needs to be complete and full of information for the audience of leaders to read and understand, different from the audience of public audit results to the public, which is mainly the masses and social classes. Therefore, the annual report needs to be written in two forms: a full report, usually 80-100 pages long, and bound into a volume for easy issuance and reference, and a summary report, 10-20 pages long, containing more condensed information to help readers and listeners grasp the most general and basic issues.
e. Develop a process for publicizing annual audit results
Annual audit results must be made public in accordance with the provisions of the State Audit Law. However, the disclosure of audit results must be conducted according to a unified process to ensure the following objectives:
Publicize audit results to improve the health of the national financial system and improve the efficiency of using state capital and assets.
Enhance the responsibility of managers as well as users of state money and assets.
Promote the role of the People in supervising the use of State capital and assets, effectively implement democratic regulations in financial activities, and contribute to effective anti-corruption.
Regarding the form of public disclosure, audit results must be announced in regular meetings of the National Assembly, the Government and on mass media such as newspapers, radio, television, internet...
3.3.2.3 Comprehensive development of audit types
The development process of the State Audit is a process associated with the development of audit types. The development experience of the State Audit of countries in the region and the world shows that in the early years, it often only applied the method of auditing financial statements, partly combined with compliance auditing and in
Conditions permitting it to be combined with performance audits. State Audit of Vietnam
is in this early stage. Countries with State Audit agencies that have developed for hundreds of years such as the Federal Republic of Germany, the Republic of France, the United Kingdom, etc. and in the Southeast region such as Thailand, Malaysia, also approximately 100 years. But in today's era, information technology has connected countries and organizations closer together, the achievements of a country are no longer limited to that country but are widely applied throughout the world. Therefore, on the basis of absorbing achievements in compliance auditing and auditing the activities of SAIs in the region and the world, the State Audit of Vietnam must have a strategy to develop its own types of auditing so that by 2010, the State Audit will have an average scale but have advanced levels in the region and the world, truly becoming a strong tool of the State in inspecting state finance and state assets.
Depending on the development and experience of each State Audit agency, each type of audit or all three types of audit will be conducted simultaneously.
For the State Audit Office, compliance audit and performance audit are developed.
are the types of audits that are focused on. ë Vietnam, since its establishment
Up to now, the State Audit has mainly performed financial statement audits. However, in the process of performing financial statement audits, the State Audit has combined compliance audits, such as: assessing compliance with financial and economic management of the audited unit; as well as in the process of auditing the
Which combines economic and effective evaluation of management work in units?
audited. In order for the State Audit to become a strong tool of the State in the inspection of state finance and state assets, meeting the requirements and demands of national financial management and in line with the trend of integration and development, the State Audit agency needs to synchronously deploy the following types of audits: financial statement audit, compliance audit, performance audit, economic responsibility audit of the head, pre- and in-process audit.
Currently, financial statement audits and compliance audits are being implemented relatively well, the remaining audit types need to be implemented quickly, specifically:
a. Operational audit
Gradually shifting from mainly performing financial statement audits to combining them with operational audits is a fairly fundamental transformation: from auditing a type of business activity to
The audit unit must be comprehensive; therefore, the State Audit Office needs to synchronously implement the following main solutions:
Soon complete the legal system on State Audit, in which it is necessary to ensure the
synchronization of law and must be specified by sub-law documents.
Immediately issue the auditing standards and the auditing process; these two auditing tools need to be completed in accordance with the requirements of the auditing.
Innovate the organization of the audit management apparatus towards high specialization. This is a requirement arising from the characteristics of the audit activity, which requires the auditors to have in-depth expertise in management, economic analysis, etc.
Innovate the method of organizing audits in accordance with the characteristics of specialization in economic activities. In economic activities, diverse evaluation criteria must be developed and selected to suit each group of units with similar characteristics and operational goals; therefore, it is necessary to choose methods of organizing activities.
appropriate audit activities, taking the types of audited units as the basis for organizing the audit team.
Renewing the professional structure of the technical staff through new selection and
retraining. This is an urgent task, because currently, the professional structure of the State Audit team has nearly 95% trained at university level in finance and accounting majors; when switching to implementing the State Audit, it requires not only financial and accounting professional capacity but also other professional capacity: economic management, state management.
Building a database of information on auditing activities. This is a solution that the State Audit Office of many countries has and is implementing. On the one hand, auditing requires a large amount of information on related policies, regimes, standards and norms.
to the type of audited unit. IT application in analysis and evaluation must use many tools, calculation models and electronic data.
Develop a suitable roadmap for implementing the State Audit's activities. The roadmap for implementing the activities will follow two directions:
Gradually expand the audit objectives in all audit areas, from financial statement audit and compliance audit to assessing the economy, efficiency and effectiveness in the management and use of state financial resources; on that basis, continue to expand to other economic resources of the unit.
Gradually develop the scope of KTHĐ, based on the selection of a number of models
audited units, then gradually expand the scope. First, deploy in some types of units that have advantages in building and selecting performance criteria: state-owned enterprises; construction investment projects...
Building evaluation standards in the audit, this is a very important step in the audit process, to implement a satisfactory audit, it is necessary to build a system of evaluation standards as a basis for auditors to make comparisons and conclusions about the activities of the audited subjects that take place in reality, on that basis, recommendations can be made in the audit report. Each industry and field has different technical and technological characteristics, so there cannot be a system of common criteria, on the other hand, in Vietnam, there are also fully promulgated norms, technological processes and other standards.
Requirements and mandatory standards are systematic, so it is necessary to carefully study each
The audit object is the relevant State regulations to provide a system of criteria as a measure to evaluate and operate the audit object. A system of criteria must meet the following requirements:
It is necessary to develop guidelines on audit activities, because the State Audit Office only issues a general audit process that includes the most basic forms and contents. The sequence of audit activities also includes 4 steps: Audit preparation, audit implementation, audit report preparation, and inspection of the implementation of recommendations. However, the content and methods of audit and methods of evidence collection have differences.
different from the specific type of financial statement audit.
b. Auditing economic responsibility during the term of office for leading officials in the state apparatus and state economic units
Auditing economic responsibility for leaders is an activity of inspection and evaluation by the State Audit Office on the authenticity, legality and effectiveness of operations.
Financial revenue and expenditure activities and other related economic activities of localities and units during the term of office of leaders, on that basis, assess the economic responsibility of leaders of units. Economic responsibility auditing in China began in the 80s of the last decade to meet the requirements of management and supervision of cadres in the process of reforming and developing the socialist market economy. Vietnam and China are two countries with similarities in terms of political institutions and national construction policies as well as in the process of economic reform from a centralized bureaucratic subsidy mechanism to a market economy, so China's successes in the fight against corruption are meaningful and have good reference value for Vietnam. The role of economic responsibility auditing for leaders is shown in:
Economic responsibility audit helps management agencies monitor cadres
To specifically and properly determine and monitor the implementation of economic responsibilities of leaders. This is the basis for superior agencies, competent agencies, units, and civil servants to evaluate accordingly.
comprehensive and transparent response to the right and wrong actions of leaders during their tenure.
The results of economic responsibility audits are an important reference in the election and candidacy for elected bodies, and at the same time are the basis for the cadre management agency to use cadres in a reasonable and accurate manner.
Enhance the sense of self-awareness of leaders in fulfilling economic responsibilities and complying with legal regulations on finance and economics.
Has the effect of deterring, preventing and fighting corruption and waste, strengthening the work of cadre management.
Timely handle violations of the law by the auditing unit, rectify financial management work for the audited unit.
Economic responsibility audits need to choose a time suitable for assessment through a process that ensures objectivity and honesty, so they can be conducted in the following cases:
Leaders before the end of their term, or being promoted, before the election, appointment, rotation, dismissal, resignation, retirement during their term of office.
Periodic accountability audits of incumbent leaders, possibly annually or every few years.
Unscheduled audits at the request of competent authorities, management agencies, and Party and State cadre inspection agencies, when there are complaints, denunciations, or other urgent requests.
The types of leaders who are subject to audit responsibility for term-based audits can be divided into two types:
1) Leaders of party agencies, governments, and organizations at all levels from central to local.
2) Leaders of state-owned enterprises and state economic organizations.
It is necessary to develop the content and scope of audit responsibility audit by term to suit the practice and requirements for staff assessment.
At the same time, the State must develop regulations on inter-sectoral coordination between many agencies in both coordinating inspection work and having authority.
to process audit results. For the State Audit Office, it is necessary to develop strict and specific audit instructions according to the general process of the State Audit Office, which includes four steps: audit planning; audit implementation; audit results reporting; and checking the use of audit results.
c. Strengthen audits before and during the unit's operations.
audited
In recent years, the State Audit has mainly conducted the following type of audit, also known as post-audit. Post-audit is mainly associated with financial statement audit and compliance audit. Post-audit is performed when the completed work is finished and the financial report (final settlement) is prepared. The form of post-audit is mainly applied to the audit of annual financial statements or final settlement reports of completed works, projects, and target programs. The audit work
takes place after the economic and financial activities of the unit. This method
is popular not only in our country but also in the world, however in some cases it has proven to be ineffective in preventing and stopping the wasteful use of limited State resources in the
Investing in projects that do not bring social benefits or spending on ineffective activities that are not really necessary for society.
Therefore, in the Lima Declaration on Auditing Guidelines applicable to countries in the INTOSAI organization at points 2 and 3 of paragraph 2 of chapter I, the provisions
General provisions mentioned. “ The effective conduct of pre-audit work is inseparable from the sound management of state financial trust funds ” and “ Pre-audit by a State Audit agency has the advantage of being able to prevent damage before it occurs ”. Pre-audit is the examination of the feasibility, economy, savings and effectiveness of budget estimates, public works, and other financial matters.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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