This study applied the design, survey research. Survey research design is a process of collecting information from a sample of people who have been selected to represent a defined target audience. In survey research design, a researcher collects information to describe, explore and quantify social phenomena, especially the problems, conditions and issues prevalent in society at a specific point in time Mugenda et al. (2012); Cooper & Schindler (2011). The study collected information related to the SNB system and the HQH DKD in the listed companies on the Vietnam Stock Exchange. The variables tested include: MTKS, DGRR, DHKS, GS, TTTT, HQH DKD and Government policy.
In the scope of this study, the sample size is focused on listed companies on the Vietnam Stock Exchange. According to https://www.hnx.vn/ and https://www.hsx.vn/ as of December 2021, statistics by industry show the number of listed companies on the Vietnam Stock Exchange is 672 enterprises.
The total number of listed companies on both HNX and HOSE is 731. Based on the characteristics of the identified survey subjects, the number of survey samples is determined by the stratified method to select elements belonging to highly homogeneous groups according to the survey subjects mentioned above. It is expected that each author will send at least 02 survey forms. From observing other researches, the collected survey forms are expected to reach >=25%, the rate of unqualified survey forms is 10%. Therefore, the number of collected samples will reach about 597 samples.
The survey questionnaire was sent to managers in the enterprise including: Chairman of the Board of Directors, Director/CEO, Head/Deputy Head of Departments, Chief Accountant, Accountant/Auditor.
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Financial activities of industrial enterprises on the stock market in Vietnam - 1 -
Financial performance of industrial enterprises on the stock market in Vietnam - 16 -
Financial performance of industrial enterprises on the stock market in Vietnam - 20 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Limitations of K SNB on the Business Registration of Non-Financial Enterprises on the Vietnamese Stock Market
Based on the influencing factors that have been researched in the previous stage, the quantitative survey questionnaire was deployed to the identified survey subjects in the following forms: (1) Directly, (2) Sending mail, (3) Sending via email/gmail, (4) Via Google docs, (5) other. In which, focusing on the two main trading floors HNX and HOSE.
The structure of the survey subjects is presented in detail in Appendix 3.11.
3.4. Data processing method
- Descriptive statistical analysis
The author uses the following indicators for analysis: Mean, Median, Max and Min of the variables.
NC. To measure the variability of data, the author uses the standard deviation (SD) value. Descriptive statistical analysis aims to collect information about the nature of NC data according to specific variables, the central tendency of NC data.
- Scale quality control
Cronbach's coefficient to test the quality of the scale. The scale is considered to be of good quality when: (i) Cronbach's Alpha coefficient of the total > 0.6; and (ii) Corrected Item – Total Correlations coefficient of the observed variables (Corrected Item – Total Correlations) > 0.3 (Numally & Burnstein, 1994).
- Conduct exploratory factor analysis EFA
EFA analysis will be used for the next analysis. “Factor loading coefficient” is used to measure the significance level of the EFA coefficient. According to Hair et al. (1998): “This coefficient is greater than 0.3 is considered the minimum level, greater than 0.4 is considered important, greater than 0.5 is considered practically meaningful”. In this research, in order to improve the practicality and reliability of the research results, the thesis only selects factors with loading coefficient > 0.5. The Kaiser-MayerOlkin (KMO) coefficient ensures the value of 0.5 <= KMO <=1 and the total variance extracted is greater than 0.5 when performing EFA analysis. Principal Component Analysis method and Varimax rotation are used to extract the main factors.
The results of the subsequent EFA analysis suggest a NC model and the factors are extracted into main factor groups and coded according to independent or dependent variables. To estimate the correlation level of the factors to the HQ H DKD, the author uses the multiple regression analysis model to calculate the parameters of the factors used in the model.
- Regression analysis (Smart-PLS): Structural model specifies the relationship between latent variables. Smart PLS is used to test the hypotheses of the study.
Chapter 3 Conclusion
In Chapter 3, the author presented the research process and the scales of SNB and business performance as well as the impact of SNB on business performance. The author used a combination of qualitative and quantitative research methods to identify and test the SNB factors affecting the business performance of listed companies on the Vietnam Stock Exchange. To process data and analyze results, the author used SPSS 22 and Smart PLS to test the relationship between factors and the results of the model.
CHAPTER 4: RESEARCH RESULTS
4.1. Characteristics of non-financial enterprises NY on the Vietnamese stock market with K SNB
4.1.1. Overview of Vietnam Stock Market
The stock market in Vietnam is a relatively young market in the context of restructuring. Since 1996, the State Securities Commission has been newly established (according to Decree No. 75/CP of the Government), which is an agency under the Government performing the functions of supervision and state management of securities and the stock market. Later, the Government issued Decree No. 66/2004/ND-CP transferring the State Securities Commission under the Ministry of Finance. On July 10, 1998, the Prime Minister issued Decree No. 48/1998/ND-CP on securities and the stock market and decided to establish two Securities Trading Centers in Hanoi and Ho Chi Minh City. The Securities Trading Centers in Ho Chi Minh City and Hanoi were officially opened in 2000 and 2005 with several stock codes. These two stock exchange centers were later transformed into Ho Chi Minh City Stock Exchange (HOSE) and Hanoi Stock Exchange (HNX) in 2007 and 2009. With such a history, the Vietnamese stock market is considered young, in the process of gradually perfecting its organization, operations and legal environment.
After many years of operation, the formation and development of Vietnam's stock market can be divided into two main stages as follows:
+ Phase 1: From 2000 to 2005 was the initial stage of formation and development of the Vietnamese stock market with a small number of listed companies and a low demand for financial statement audits of listed companies. The listed companies in this stage were regulated by Decree No. 48/1998/ND-CP of the Government on the stock market, which only stipulated that the financial statements of enterprises applying for a license to issue securities to the public must be audited by an approved independent audit firm. In 2004, the above Decree was replaced by Decree No. 144/2003/ND-CP on the stock market, requiring all enterprises participating in the stock market, including listed companies, to have their financial statements audited annually by an approved audit firm.
+ Phase 2: From 2006 to present, the stock market has developed strongly, the number of listed enterprises has increased. Data from the State Securities Commission over the years shows that, if in 2006
There were only 186 enterprises, but this number increased to about 700 enterprises in 2012 and by the end of 2019 this number remained at about 751 enterprises.
Listed enterprises in Vietnam are public joint stock companies that meet the conditions to list their shares on the Vietnam Stock Exchange. Accordingly, the demand for auditing the financial statements of listed enterprises has increased over the years and investors have also begun to pay attention to financial information in the audit reports of independent auditing companies. Accordingly, the conditions for listed enterprises have been improved and tightened to protect the rights of investors. Decree No. 58/CP on guiding the implementation of the Securities Law has set out the conditions for enterprises to list on the Vietnam Stock Exchange (see Appendix 4.1).
From the perspective of auditors, listed companies on the Vietnamese stock market have their own characteristics of a developing stock market. These characteristics include:
Listed enterprises are joint stock companies that meet the requirements of scale, charter capital, business results, and comply with regulations on information disclosure on the stock market, including those related to audited financial statements. In previous years, due to the impact of the financial and monetary crisis, the business situation of some enterprises deteriorated and they had to cancel their listings. According to statistics from HOSE and HNX, the main reasons for canceling listings are that the enterprises have suffered losses for 3 consecutive years, are suspected by the Board of Directors of their ability to operate continuously, or have not had any transactions in the past 12 months, or have violated the information disclosure agreement. However, there are also many stocks of other enterprises that continue to be listed.
The business of listed companies is multi-industry and complex. As of 2018, listed companies are operating in more than 10 different business lines and each listed company operates in many different business areas. Which industry the company belongs to depends on the revenue in the last 3 years from which business registration of the unit. Therefore, the industry structure of listed companies may change from time to time. This will also cause difficulties for auditing the financial statements of listed companies.
State-owned enterprises are often large in scale and distributed in the form of parent-subsidiary enterprises, joint investment, cross-ownership, with a wide scale across the country, especially enterprises in the financial - banking sector. This causes difficulties in auditing work, including the expertise and human resources of auditing companies to perform well the work of auditing financial statements.
Thus, it can be seen that the development in quantity, scale and business form of listed companies on the Vietnamese stock market has changed a lot in recent years. This development is based on a stock market that is still in the process of completion, so it is inevitable that there will be related shortcomings in listed companies, specifically in the technology.
73
Auditing financial statements of listed companies by independent auditing companies. In the following part, the author will present the independent auditing market in Vietnam, where auditing companies are also affected by the stock market and are also directly related to the existence and development of listed companies (see Appendix 4.2).
4.1.2. Overview of non-TC NY enterprises
The listed companies on the Vietnam Stock Exchange are large-scale registered enterprises and account for a large proportion of listed companies.
The industries of the DNPTC include: Agriculture, forestry and fishery, mining and oil and gas, industry, construction, transportation and warehousing, trade and accommodation services, catering, information and communication and other activities, healthcare, professional activities, science and technology, administration and support services, real estate business activities, other activities... With a variety of business forms and different industries, the DNPTC has contributed greatly to the total value of national products and the economic development of Vietnam.
According to the State Securities Commission, data from listed companies as of December 31, 2021, the industrial sector has the largest NY volume of 29.3468% equivalent to 2,778,700,089 shares, followed by the construction sector with a proportion of 16.8846% equivalent to 1,598,712,367 shares. The trade and accommodation and catering services sector accounts for 13.6448% equivalent to 1,291,958,771 shares, ….
Chart 4.1: NY volume in 2021 of NY DNPTCs on HNX floor

Source: author compiled from data https://www.hsx.vn/ and https://www.hnx.vn/
The value of equitization of real estate group accounts for the highest proportion of 36%, followed by essential consumer goods sector accounting for 16%, industry sector accounting for 14%, other sectors accounting for insignificant proportions such as: telecommunications services, health care services, etc.

Source: author compiled from data https://www.hsx.vn/ and https://www.hnx.vn/
Table 4.1 shows that among listed enterprises, the number of enterprises with the listing time from 2005 to 2010 is the highest, with 400 enterprises accounting for 59.52%, followed by 132 enterprises with the listing time from 2011 to 2015, accounting for 19.64%, followed by 111 enterprises with the listing time from 2016 to 2021, accounting for 16.52%, and finally, there are only 29 enterprises with the listing time before 2005, accounting for 4.32%. Enterprises listed on the Ho Chi Minh City Stock Exchange account for 50.3%, and enterprises listed on the HNX account for 49.7%.
Table 4.1: Classification of enterprises by time and NY market

Source: author compiled from data https://www.hsx.vn/ and https://www.hnx.vn/
Enterprises with 10 to 100 employees account for the highest percentage, with 165 enterprises accounting for 24.55%, second is enterprises with 201 to 500 employees with 162 enterprises, accounting for 24.11%, third is enterprises with 1000 employees or more with 139 enterprises, accounting for 20.68%, fourth is enterprises with 101 to 200 employees with 115 enterprises, accounting for 17.11% and enterprises with 501 to 1000 employees are the lowest with only 91 enterprises, accounting for 13.54%.
Table 4.2: Classification of enterprises by number of employees

Source: author compiled from data https://www.hsx.vn/ and https://www.hnx.vn/
Table 4.3 shows that NY DNPTC, in terms of financial statement auditing companies, has 258 enterprises audited by big4, accounting for 38.39% and the number of enterprises audited by non-big4 is 414 enterprises, accounting for a fairly high rate of 61.61%.
Table 4.3: Classification of enterprises by audit quality

Source: author compiled from Cafef.vn
4.1.3. Characteristics of non-TC NY enterprises affecting K SNB
The following characteristics of DNPTC NY on the Vietnamese stock market (DNPTC) have an impact on K SNB as follows:
- Number of shareholders: DNPTC are joint stock companies that are entitled to issue securities when they need to increase capital in two forms: shares and bonds to the public. DNPTC has a larger number of owners (shareholders) than many other types of companies. According to the 2005 Law on Enterprises of Vietnam, DNPTC must have at least 3 shareholders, which can be legal entities or individuals. The number of owners of DNPTC is quite complicated in quantity and changes over time and at different times, so it is very difficult to control;
- Management mechanism: DNPTC's operations are subject to management from many legal systems inside and outside the company. In addition, DNPTC is also subject to very strict control from external organizations.




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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