If the added value created is too low, the country that ultimately produces the goods is not considered the country of origin of the goods. In addition to the general and basic principles, there are also specific regulations on how to determine the country of origin of goods. For agricultural products, according to the provisions of the Law on Agricultural Security and Rural Development (abbreviated as the 2002 Agricultural Law), some agricultural products such as vegetables, meat (beef, sheep, goats, pigs) and seafood sold at retail stores must have a label of origin. For seafood, the label of origin must also clearly state whether the product is wild caught or farmed. Also according to the provisions of this Law, retail establishments must keep records confirming the origin of the goods.
In short, ensuring and determining the origin of goods in general, and exported agricultural products in particular, is aimed at protecting the interests of consumers, the interests of the Government, and the interests of producers. These are very legitimate demands and requirements, recognized by countries and world trade organizations. However, such strict and complicated regulations are a huge challenge for Vietnamese agricultural exports.
1.3. SOME MAIN CRITERIA TO EVALUATE THE EFFICIENCY OF AGRICULTURAL PRODUCTS EXPORT AND FACTORS AFFECTING VIETNAM'S AGRICULTURAL PRODUCTS EXPORT
1.3.1. Some main criteria to evaluate the effectiveness of agricultural exports
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Economic and financial solutions to boost consumption and increase revenue at the mechanical tools export joint stock company - 1 -
Tourism Revenue of Yen Tu Area in the Last 5 Years -
General Status of Activities of Vietnam Agricultural Export Industry Associations Today -
Proposed Solutions to Limit the Negative Impact of the Crisis on Import-Export Activities
There are many criteria to evaluate the results and effectiveness of agricultural exports. However, within the scope of the thesis, the author uses the following basic criteria:
1.3.1.1. Area, output, revenue of exported agricultural products

Revenue of agricultural export products is an important and absolute criterion that is easiest to determine to evaluate the effectiveness of agricultural export products. Normally, when the revenue of a certain agricultural export product reaches a high level and is maintained regularly over the years, then
will lead to an increase in output and production area of agricultural products (due to receiving good signals from consumers through increased revenue, which will have a positive impact on agricultural producers). On the contrary, if market demand is increasing, but area, output, and revenue are decreasing, it shows the limited capacity of agricultural products through poor competitiveness.
Revenue of an agricultural product is calculated by the formula:
n
TR = PixQ i
i=1
In which: TR: Revenue
Pi: Price of one unit of product i Qi: Quantity of product i consumed N: Number of product groups consumed
1.3.1.2. Percentage of export volume of agricultural products
(2)
Determining the volume of exported agricultural products (mainly specific items such as rice, coffee, rubber, pepper, cashew nuts, etc.) is aimed at assessing the volume of agricultural products produced and exported to the world market (%). This is one of the important factors from which to build solutions to promote agricultural product exports in the future. The volume of exported agricultural products can be determined using the following formula:
Proportion of NSXK goods volume (%) = Error! (3)
1.3.1.3. Ratio of agricultural export value
Determining the ratio of agricultural export turnover value to the total value of the agricultural sector is aimed at clarifying the contribution of agricultural exports to the entire agricultural sector, specifically by the following formula:
Value ratio of turnover; NSXK (%) = Error! (4)
1.3.1.4. Ratio of agricultural export turnover to the whole country
Determining the ratio of agricultural product export turnover to total export turnover of countries, with the aim of clarifying the role of agricultural products in trade of goods and economic growth, specifically determined by the following formula:
Ratio of export turnover value; compared to the whole country (%) = Error! (5)
1.3.1.5. Open Comparative Advantage Index (RCA)
The method uses the RCA public comparison coefficient to evaluate the production-export performance of a certain key agricultural product (such as exported rice) of Vietnam with the same type of exported agricultural products of other competing countries in the world market. The use of the RCA coefficient is also meaningful in determining the key agricultural export products that currently have export competitive advantages, the level of advantage and disadvantage as well as the national efficiency of this product industry compared to other export manufacturing industries.
The public competitive advantage index, also known as the apparent comparative advantage, is the ratio between the market share of a country's agricultural product in the world's exports of that product and the country's market share in total world exports.
Calculate the RCA index according to the following formula [30]:
Me : Tq
Te Tg
RCA (6)
In there:
Ta: Export turnover of a certain agricultural product a in a certain unit of time of a country.
Te: The world's export turnover of a certain agricultural product a during the same comparison period.
Tq: Total value of goods exports of the country in
same time comparison.
Tg: Total export value of the whole world in the same comparison period.
If RCA > 1, the country has a comparative advantage in exporting that agricultural product. On the contrary, if RCA < 1, it shows that the agricultural product does not have a comparative advantage in production and export. The level of public comparative advantage of each country in producing and exporting a certain agricultural product depends on whether the RCA index is higher or lower than that of competing countries exporting the same type of agricultural product.
1.3.1.6. Production costs of agricultural products for export
The domestic resource cost (DRC) of a product is a commonly used index to measure the competitiveness of a product in the absence of price distortions due to policy interventions. The meaning of DRC reflects the real cost that society has to pay in producing a certain good. DRC represents the total cost of domestic resources used corresponding to 1 dollar earned from the product sold. Therefore, DRC is less than 1, meaning that it takes less than 1 domestic resource to create 1 dong of added value at international prices, then the product has a competitive advantage. DRC is greater than 1, meaning that it takes more than 1 resource to create 1 dong of added value at international prices, and thus the product has no competitive advantage. DRC is calculated according to the following formula [30]:
DRC i =
n
aijP
*
j
j k 1
k
(7)
i
p
ij
j
P b a b
j 1
In there:
aij: Input cost coefficient j for product ij =1 … .k: Tradeable input
j
j = k+1, … , n: Domestic resources and non-tradable intermediate inputs P * : Economic price of domestic resources and intermediate inputs
invulnerable
i
P b : Border price of tradable product calculated at economic exchange rate
j
P b : Border price of tradable inputs calculated at the exchange rate
economy.
1.3.1.7. Market share of agricultural export products
Each type of agricultural product usually has its own market area with a certain number of customers. When the goods ensure factors such as good quality, lower prices, good food hygiene and safety, business opportunities appear, effective sales promotion, strong product brands, expanded distribution channels, etc., it will increase the competitiveness of the product and expand the consumption market. The market share of exported agricultural products on the market is often calculated according to the following formula:
Ms =
In there :
Max 100 % M
(8)
Ms: Market share of goods
Ma: Quantity of goods a consumed in the market
M: Total quantity of goods of the same type consumed in the market
The magnitude of this indicator reflects the competitiveness of the product and the country's position in the world market. The larger the market share of a product, the more competitive it is and the greater its competitive potential. Conversely, a product with a small or declining market share has weak competitiveness and its ability to influence the market is very poor.
1.3.1.8. Design, model and brand of exported agricultural products The design and model of agricultural products play a very important role in enhancing the competitiveness of agricultural products in the market. The design and model of agricultural products must be suitable for each market, that is, suitable for the psychology, consumer habits, religion of each region, each country, territory, each ethnic group, each different customer segment.
In addition, the design and style of agricultural products must also suit the preferences of different age groups of customers.
According to the American Marketing Association, a brand is: a name, term, sign, symbol, design or a combination of these elements intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors [8] .
According to Dr. Nguyen Quoc Thinh, a brand is first of all a term used a lot in marketing; it is the image of a production and business establishment (generally called an enterprise) or the image of a type or group of goods and services in the eyes of customers; it is a set of signs to distinguish the goods and services of this enterprise from the same type of goods and services of other enterprises or to distinguish this enterprise from other enterprises.
So, the brand of agricultural products is a name, word, symbol, icon or design drawing... or a combination of the above elements to identify and distinguish agricultural products of a seller or group of sellers from agricultural products of competitors.
A product brand is considered a valuable intangible asset of a business or a country in an open and integrated market economy. A brand represents prestige, product characteristics, symbols or images.
image of the business. Therefore, when products have a brand and are trusted by consumers, businesses selling those products will have the opportunity to expand market share and have a better advantage in attracting investment capital from outside to expand production scale.
For example, in 1980, Schweppes bought Crusch from P&G for 220 million USD, of which only 20 million USD was spent on facilities, the remaining 200 million USD was spent on brand value, accounting for 91%. Or, when Nestles bought Rowntree, it accepted up to 83% of the cost for the brand. In Vietnam today, there are many famous brands that have been affirmed such as Dong Tam, Kinh Do, Toan My, Vinacafe, Saigon Beer, Vinamik, Hoang Anh Gia Lai, or some agricultural products such as Hai Hau rice, Hoang Gia pomelo, Lo Ren star apple, Cai Mon Chin Hoa durian, Luc Ngan lychee, Sohafarm rice, Cho Lach longan, Lai Thieu mangosteen, Hoa Loc-Cai Be mango...
Thus, product brands in general and agricultural products in particular are assets with potential for exploitation in the future. In a market economy where fierce competition always takes place, to stand firm in the market, businesses must create a strong brand for their agricultural products, a brand with a reputation in the hearts of customers. That is one of the important criteria to evaluate the development potential and survival of exported agricultural products in the market.
1.3.1.9. Forecasting agricultural export markets
Forecasting the export agricultural market is one of the essential tools in economic management, aiming to develop the agricultural market in a sustainable direction, avoiding major disturbances that can upset the original goals. Forecasting the agricultural market will help management agencies proactively make early decisions and solutions.
suitable to promote favorable situations, while preventing unfavorable situations as forecasted. Agricultural export activities and the development of annual agricultural export plans depend largely on the quality of agricultural market forecasting. In fact, the first step in trade development is market information, especially forecasting. To operate the economy in a market mechanism, for state management levels, forecasting information helps to form an effective investment strategy for scientific research, infrastructure construction, or production organization, helping to form appropriate policies to protect and support domestic production. For producers and traders of agricultural products for export, forecasting the agricultural export market helps to make reasonable decisions on investment, production organization, business, and choosing appropriate agricultural export markets. According to agricultural export enterprises, up to now, enterprises have lacked forecasting information on the agricultural market. The information sources that businesses use often have to be purchased or sourced from abroad, through associations, so the quality is not guaranteed.
As the country's economy has grown, the economic level has been raised and expanded in global relations, the work of forecasting agricultural markets requires improvement in quality, consolidation of the organization of the forecasting system; construction of forecasting models and methodologies... to help the work of managing economic development in general and developing the export agricultural market in a favorable and proactive manner. It is time to consider agricultural market forecasting as an indispensable tool in managing and developing Vietnam's agricultural exports.
1.3.2. Factors affecting agricultural product exports

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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