The impact of competitiveness factors on business performance of joint stock commercial banks in Ho Chi Minh City

218

Estimate
Q21	<---	Ability to organize human resources	.738
Q22	<---	Ability to organize human resources	.779
Q23	<---	Ability to organize human resources	.743
Q24	<---	Ability to organize human resources	.814
Q25	<---	Ability to organize human resources	.790
Q27	<---	Customer response	.701
Q28	<---	Customer response	.765
Q29	<---	Customer response	.806
Q38	<---	Competition	.646
Q40	<---	Suitable for business environment	.614
Q42	<---	Suitable for business environment	.838
Q43	<---	Suitable for business environment	.878
Q44	<---	Suitable for business environment	.821
Q17	<---	Ability to organize human resources	.670
Q12	<---	Ability_Courage	.735
Q35	<---	Competition	.895
Q36	<---	Competition	.865
Q37	<---	Competition	.800
Q33	<---	Relationship quality	.591
Q32	<---	Relationship quality	.545
Q34	<---	Relationship quality	.741
Q14	<---	Ability_Courage	.675
Q48	<---	Ability to innovate products and services	.819
Q47	<---	Ability to innovate products and services	.852
Q46	<---	Ability to innovate products and services	.830
Q45	<---	Ability to innovate products and services	.727
Q64	<---	Business results of commercial banks	.809
Q65	<---	Business results of commercial banks	.862
Q66	<---	Business results of commercial banks	.729
Q63	<---	Business results of commercial banks	.803
Q62	<---	Business results of commercial banks	.807

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Covariances: (Group number 1 - Default model)

Estimate	SE	CR	P
Financial_ability	<-->	Ability to innovate products and services	.357	.057	6,278	***
Service organization ability	<-->	Ability to innovate products and services	.395	.053	7,515	***
Service organization ability	<-->	Risk management ability	.456	.056	8,118	***
Financial_ability	<-->	Service organization ability	.405	.058	6,990	***
Risk management ability	<-->	Ability to innovate products and services	.441	.056	7,840	***
Financial_ability	<-->	Risk management ability	.379	.058	6,519	***
Financial_ability	<-->	Management ability	.399	.059	6.812	***
Management ability	<-->	Marketing_capabilities	.339	.048	7,045	***
Ability to change new products	<-->	Marketing_capabilities	.414	.054	7,727	***

219

Estimate	SE	CR	P
DV
Risk management ability	<-->	Marketing_capabilities	.362	.049	7,418	***
Service organization ability	<-->	Marketing_capabilities	.330	.046	7,199	***
Management ability	<-->	Ability to innovate products and services	.408	.055	7,386	***
Service organization ability	<-->	Management ability	.326	.048	6.810	***
Risk management ability	<-->	Management ability	.362	.051	7,047	***
Financial_ability	<-->	Marketing_capabilities	.326	.050	6.510	***
Marketing_capabilities	<-->	Business results of commercial banks	.301	.042	7,226	***
Management ability	<-->	Business results of commercial banks	.285	.043	6,684	***
Financial_ability	<-->	Business results of commercial banks	.392	.054	7,246	***
Ability to innovate products and services	<-->	Business results of commercial banks	.354	.047	7,472	***
Service organization ability	<-->	Business results of commercial banks	.351	.046	7,599	***
Risk management ability	<-->	Business results of commercial banks	.392	.049	7,925	***

Correlations: (Group number 1 - Default model)

Estimate
Financial_ability	<-->	Ability to innovate products and services	.510
Service organization ability	<-->	Ability to innovate products and services	.658
Service organization ability	<-->	Risk management ability	.756
Financial_ability	<-->	Service organization ability	.601
Risk management ability	<-->	Ability to innovate products and services	.703
Financial_ability	<-->	Risk management ability	.538
Financial_ability	<-->	Management ability	.652
Management ability	<-->	Marketing_capabilities	.809
Ability to innovate products and services	<-->	Marketing_capabilities	.865
Risk management ability	<-->	Marketing_capabilities	.753
Service organization ability	<-->	Marketing_capabilities	.716
Management ability	<-->	Ability to innovate products and services	.747
Service organization ability	<-->	Management ability	.620
Risk management ability	<-->	Management ability	.659
Financial_ability	<-->	Marketing_capabilities	.607
Marketing_capabilities	<-->	Business results of commercial banks	.717
Management ability	<-->	Business results of commercial banks	.595
Financial_ability	<-->	Business results of commercial banks	.638
Ability to innovate products and services	<-->	Business results of commercial banks	.647
Service organization ability	<-->	Business results of commercial banks	.668
Risk management ability	<-->	Business results of commercial banks	.713

Model Fit Summary

220

CMIN

Model

NPAR	CMIN	DF	P	CMIN/DF
Default model	124	1804.129	1052	.000	1,715
Saturated model	1176	.000	0
Independence model	48	10924.917	1128	.000	9,685

RMR, GFI

Model

RMR	GFI	AGFI	PGFI
Default model	.062	.809	.786	.723
Saturated model	.000	1,000
Independence model	.455	.118	.080	.113

Baseline Comparisons

Model

NFI Delta1	RFI rho1	IFI Delta2	TLI rho2	CFI
Default model	.835	.823	.924	.918	.923
Saturated model	1,000		1,000		1,000
Independence model	.000	.000	.000	.000	.000

RMSEA

Model

RMSEA	LO 90	HI 90	PCLOSE
Default model	.047	.044	.051	.874
Independence model	.165	.162	.168	.000

221

9. SEM results of theoretical model

222

Notes for Model (Default model)

Computation of degrees of freedom (Default model)

Number of distinct sample moments:

1176
Number of distinct parameters to be estimated:	124
Degrees of freedom (1176 - 124):	1052

Result (Default model) Minimum was achieved Chi-square = 1804.129 Degrees of freedom = 1052 Probability level = .000

Regression Weights: (Group number 1 - Default model)

Estimate	SE	CR	P
Ability_Courage	<---	Management ability	1,000
Ability to organize human resources	<---	Management ability	1.124	.116	9,694	***
Relationship quality	<---	Marketing_capabilities	1,009	.130	7,782	***
Customer response	<---	Marketing_capabilities	1,000
Competition	<---	Marketing_capabilities	1,284	.125	10,278	***
Suitable for business environment	<---	Marketing_capabilities	.877	.102	8,611	***
Business results of commercial banks	<---	Risk management ability	.270	.080	3,368	***
Business results of commercial banks	<---	Service organization ability	.074	.075	.986	.024
Business results of commercial banks	<---	Ability to innovate products and services	.068	.102	.669	.053
Business results of commercial banks	<---	Financial_ability	.237	.060	3,980	***
Business results of commercial banks	<---	Marketing_capabilities	.350	.181	1,934	.003
Business results of commercial banks	<---	Management ability	.164	.103	1,592	.011
Q05	<---	Financial_ability	.799	.074	10,797	***
Q04	<---	Financial_ability	.902	.080	11,217	***
Q03	<---	Financial_ability	.844	.072	11,736	***
Q02	<---	Financial_ability	1,000
Q56	<---	Service organization ability	1,139	.078	14,517	***
Q55	<---	Service organization ability	1.175	.074	15,849	***
Q54	<---	Service organization ability	1,120	.077	14,549	***
Q53	<---	Service organization ability	1,000
Q61	<---	Risk management ability	1.011	.075	13,484	***
Q59	<---	Risk management ability	1,020	.071	14,462	***
Q58	<---	Risk management ability	1,022	.072	14,110	***
Q57	<---	Risk management ability	1,000
Q06	<---	Ability_Courage	1,000
Q09	<---	Ability_Courage	.953	.085	11,254	***
Q10	<---	Ability_Courage	1,138	.096	11,859	***
Q11	<---	Ability_Courage	.942	.083	11,316	***

223

Estimate	SE	CR	P
Q19	<---	Ability to organize human resources	1,000
Q21	<---	Ability to organize human resources	1,012	.083	12,168	***
Q22	<---	Ability to organize human resources	1,080	.084	12,783	***
Q23	<---	Ability to organize human resources	.992	.081	12,246	***
Q24	<---	Ability to organize human resources	1,055	.079	13,294	***
Q25	<---	Ability to organize human resources	1,042	.080	12,951	***
Q27	<---	Customer response	1,000
Q28	<---	Customer response	1,277	.107	11,936	***
Q29	<---	Customer response	1,184	.095	12,406	***
Q38	<---	Competition	.706	.054	13,045	***
Q40	<---	Suitable for business environment	1,000
Q42	<---	Suitable for business environment	1,402	.120	11,647	***
Q43	<---	Suitable for business environment	1,428	.119	11,979	***
Q44	<---	Suitable for business environment	1,365	.119	11,501	***
Q17	<---	Ability to organize human resources	.893	.080	11,116	***
Q12	<---	Ability_Courage	.957	.083	11,564	***
Q35	<---	Competition	1,000
Q36	<---	Competition	.948	.046	20,717	***
Q37	<---	Competition	.899	.050	18,135	***
Q33	<---	Relationship quality	1,033	.103	10,009	***
Q32	<---	Relationship quality	1,000
Q34	<---	Relationship quality	1,263	.146	8,678	***
Q14	<---	Ability_Courage	.906	.084	10,743	***
Q48	<---	Ability to innovate products and services	1,033	.073	14,244	***
Q47	<---	Ability to innovate products and services	1,137	.077	14,821	***
Q46	<---	Ability to innovate products and services	1.103	.076	14,438	***
Q45	<---	Ability to innovate products and services	1,000
Q64	<---	Business results of commercial banks	1,388	.098	14,184	***
Q65	<---	Business results of commercial banks	1,329	.088	15,124	***
Q66	<---	Business results of commercial banks	1,000
Q63	<---	Business results of commercial banks	1.201	.085	14,085	***
Q62	<---	Business results of commercial banks	1,304	.092	14,150	***

Standardized Regression Weights: (Group number 1 - Default model)

Estimate
Ability_Courage	<---	Management ability	.898
Ability to organize human resources	<---	Management ability	.933
Relationship quality	<---	Marketing_capabilities	.910
Customer response	<---	Marketing_capabilities	.838

224

Estimate
Competition	<---	Marketing_capabilities	.779
Suitable for business environment	<---	Marketing_capabilities	.841
Business results of commercial banks	<---	Risk management ability	.310
Business results of commercial banks	<---	Service organization ability	.081
Business results of commercial banks	<---	Ability to innovate products and services	.078
Business results of commercial banks	<---	Financial_ability	.304
Business results of commercial banks	<---	Marketing_capabilities	.307
Business results of commercial banks	<---	Management ability	.164
Q05	<---	Financial_ability	.670
Q04	<---	Financial_ability	.699
Q03	<---	Financial_ability	.736
Q02	<---	Financial_ability	.734
Q56	<---	Service organization ability	.837
Q55	<---	Service organization ability	.921
Q54	<---	Service organization ability	.839
Q53	<---	Service organization ability	.717
Q61	<---	Risk management ability	.755
Q59	<---	Risk management ability	.805
Q58	<---	Risk management ability	.787
Q57	<---	Risk management ability	.761
Q06	<---	Ability_Courage	.673
Q09	<---	Ability_Courage	.712
Q10	<---	Ability_Courage	.757
Q11	<---	Ability_Courage	.716
Q19	<---	Ability to organize human resources	.688
Q21	<---	Ability to organize human resources	.738
Q22	<---	Ability to organize human resources	.779
Q23	<---	Ability to organize human resources	.743
Q24	<---	Ability to organize human resources	.814
Q25	<---	Ability to organize human resources	.790
Q27	<---	Customer response	.701
Q28	<---	Customer response	.765
Q29	<---	Customer response	.806
Q38	<---	Competition	.646
Q40	<---	Suitable for business environment	.614
Q42	<---	Suitable for business environment	.838
Q43	<---	Suitable for business environment	.878
Q44	<---	Suitable for business environment	.821
Q17	<---	Ability to organize human resources	.670
Q12	<---	Ability_Courage	.735
Q35	<---	Competition	.895
Q36	<---	Competition	.865
Q37	<---	Competition	.800
Q33	<---	Relationship quality	.591

225

Estimate
Q32	<---	Relationship quality	.545
Q34	<---	Relationship quality	.741
Q14	<---	Ability_Courage	.675
Q48	<---	Ability to innovate products and services	.819
Q47	<---	Ability to innovate products and services	.852
Q46	<---	Ability to innovate products and services	.830
Q45	<---	Ability to innovate products and services	.727
Q64	<---	Business results of commercial banks	.809
Q65	<---	Business results of commercial banks	.862
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