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Internal control of corporate income tax compliance of small and medium enterprises at the Tax Department of Bu Gia Map district, Binh Phuoc province - 18 -
Current Status of Internal Control for Corporate Income Tax Compliance of Small and Medium Enterprises at Bu Gia Map District Tax Department -
Internal control of corporate income tax compliance of small and medium enterprises at the Tax Department of Bu Gia Map district, Binh Phuoc province - 17 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Law on Corporate Income Tax Management

Tax information processing | Treasury | |
(4) | ||
(5)
Tax audit team
(6c) | |
Inspection Team - QLN&CCNT
(9)
(6a)
(8)
Check the file at the desk
Tax audit at enterprise
(6b)
Business
Figure 2.2. Steps of tax collection management at Bu Gia Map District Tax Department
(Source: Author's synthesis)
(1a) Enterprises submit applications for business registration codes to the provincial Business Registration Office.
(1b) The Business Registration Authority shall receive and examine the application for enterprise code registration according to the Procedure for coordinating the exchange of enterprise registration information between the tax authority and the business registration authority. After receiving the information of the taxpayer from the business registration authority, the tax authority shall examine and issue the enterprise code; and return the enterprise code to the business registration authority. The business registration authority shall return the Enterprise Registration Certificate to the enterprise.
(1c) After receiving the Certificate of Business Registration, the enterprise goes to the police agency to apply for a license to carve a seal and register the seal sample.
(2) After being granted a business registration number, the enterprise submits the tax declaration and documents attached to the tax declaration at the "one-stop" department of the Propaganda and Support Team for Taxpayers.
(3) The Tax Propaganda and Support Team transfers the tax declarations and documents attached to the tax declarations of the taxpayers that have been fully checked and in accordance with procedures to the Tax Declaration and Accounting Team.
(4) The Tax Declaration and Accounting Team performs tax registration, processing of tax declarations, and tax accounting of taxpayers. Information about taxpayers updated on the tax management system such as identification information, tax liability information of taxpayers, etc. will be transmitted to the Treasury through the information exchange system between the two units.
(5) The Tax Inspection Team exploits information related to the taxpayer's tax obligations on the tax management system, compares indicators, analyzes, comments, and evaluates to determine records with signs of suspected errors during the declaration process.
(6a) The Tax Inspection Team conducts a desk-based file check and requests taxpayers to explain and supplement information and documents in cases where there are signs of suspected errors during the declaration process.
(6b) (7a) Tax Inspection Team inspects at the enterprise's headquarters.
(7b) The results after tax audit are transferred to the Tax Declaration and Accounting Team to promptly process information on the enterprise's tax obligations, and at the same time transfer 1 copy to the Treasury for coordination in collecting into the State budget.
(9) Tax inspection team: based on the tax debt situation of the enterprise, issue a notice urging the enterprise to pay taxes and carry out the next debt collection steps.
(10) Notices, Decisions... issued by the Tax Inspection Team are sent to the Tax Declaration and Accounting Team for updating into the system, and a copy is also sent to the Treasury to coordinate the collection of overdue taxes into the State budget.
2.2.3. Current status of tax registration, tax declaration, tax payment, tax assessment
Business management, tax registration, tax declaration and accounting are carried out according to the tax declaration, tax payment and tax accounting management procedures issued under Decision No. 422/QD-TCT dated April 22, 2008 of the General Department of Taxation.
Table 2.1. Corporate income tax declaration situation in the period of 2017-2020 at Bu Gia Map District Tax Department
TT
Type of business | 2017 | 2018 | 2019 | 2020 | |||||||||
NNT number manage | Tax Return | Proportion | NNT number manage | Tax Return | Proportion | NNT number manage | Tax Return | Proportion | NNT number manage | Tax Return | Proportion | ||
1 | Labour Joint Stock Company | 1 | 1 | 100% | 1 | 1 | 100% | 2 | 2 | 100% | 4 | 3 | 75% |
2 | Company Ltd. | 60 | 50 | 83% | 74 | 62 | 84% | 92 | 81 | 90% | 119 | 115 | 96% |
3 | Private Enterprise | 15 | 10 | 66% | 9 | 8 | 89% | 9 | 7 | 77% | 9 | 7 | 78% |
Add | 76 | 61 | 80% | 84 | 71 | 84% | 100 | 90 | 90% | 132 | 125 | 94% | |
(Source: Rendered from TMS tax management software)
Through the above table, we can see the management situation of corporate income tax declaration for enterprises at the Tax Department of Bu Gia Map district as follows:
- About submitting corporate income tax return.
The situation of collecting and submitting corporate income tax declarations at tax authorities has improved over the years. If in 2017, on average about 83% of corporate income tax declarations were submitted to tax authorities, then in 2018 it reached 84%, in 2019 it was 90%, in 2020 it was 96%. It can be explained that the reason is that enterprises have complied with and understood the tax law.
understand tax policy better or in other words tax policy has basically entered life.
However, there are still some businesses that do not fully understand and declare taxes according to regulations. In addition, there are still some entities that intentionally submit declarations late or declare inaccurate indicators on the declaration.
Reason: Some taxpayers are newly established enterprises that have not yet grasped the provisions of the Law on Corporate Income Tax. There are also cases where the declaration has been submitted but contains errors, the tax officer requests to correct it, but the process is not urgent, so the submission is not on time.
The pilot implementation of online tax declaration and payment started in October 2014 for enterprises managed by the Department and has brought good results, 100% of enterprises have registered for online tax declaration, creating conditions to reduce a lot of time and costs, and receiving the support of enterprises.
Table 2.2: Status of submitting corporate income tax finalization declarations of enterprises over the years 2017-2020
STT
Target | 2017 | 2018 | 2019 | 2020 | |||||
Number of sheets declare | Rate (%) | Number of sheets declare | Rate (%) | Number of sheets declare | Rate (%) | Number of sheets declare | Rate (%) | ||
1 | Number of declarations tax paid on time | 68 | 48% | 69 | 46% | 90 | 56% | 122 | 72% |
2 | Number of tax returns submitted slow | 59 | 42% | 61 | 41% | 62 | 38% | 43 | 25% |
3 | Tax return number no. submit | 15 | 11% | 20 | 13% | 10 | 6% | 5 | 3% |
Add | 142 | 150 | 162 | 170 | |||||
(Source: Rendered from TMS tax management software)
Based on the above table, we can see that: The rate of corporate income tax finalization declarations submitted on time has increased significantly over the years. In 2017, there were 68 declarations, accounting for 48% of the total number of declarations to be submitted; in 2018, there were 69 declarations, accounting for 46%; in 2019, there were 90 declarations, accounting for 56%. The rate of late declarations has decreased over the years. Specifically, in 2017, there were 59 declarations, accounting for 42% of the total number of declarations to be submitted; in 2018, there were 61 declarations, accounting for 41%; in 2019, there were 62 declarations, accounting for 38%; in 2020, there were 43 declarations, accounting for 25%. The rate of late declarations and non-submission declarations is still quite high. This is due to the following reasons:
Firstly: Due to the relatively frequent establishment, operation, dissolution and new establishment of enterprises, the accounting team is unstable, so the understanding and implementation of tax policies are still limited, which has affected the initial tax declaration work.
Second: Tax officials' ability to grasp taxpayer information and provide guidance and support to taxpayers in tax declaration and payment is still limited. The situation of taxpayers not declaring or declaring late has not been completely resolved.
About the quality of the declaration
Enterprises that have declared taxes must pay according to invoices in accordance with regulations, but not in line with actual business practices. Mostly enterprises operating in the service and food sectors have been urged and reminded by tax officials, but the rate of declaring revenue without issuing invoices is still high, with not much change.
The declared indicators are not complete, especially for some indicators that need to be declared in detail such as: Reasonable expenses deducted when calculating corporate income tax and other income. Regarding reasonable expenses deducted when calculating taxable income, some enterprises have spent more than the control level set by the Law on Corporate Income Tax, such as advertising, marketing, and celebration expenses; other expenses; these are expenses that need to be fully explained. Most enterprises often do not have specific explanations for these expenses and often exceed the control level.
Causes of the above situation:
The quality of declarations is not high, the biggest and most important reason is the lack of understanding and awareness of corporate income tax law compliance of enterprises; intentionally not declaring or leaving out income items, declaring increased expenses with the purpose of reducing taxable income, increasing deductible expenses when calculating corporate income tax.
On the other hand, our country's economy is not developed enough for all people to be aware of getting invoices and documents when buying goods. Therefore, the issue of checking and comparing invoices and documents for purchases and sales by tax authorities still has many limitations.
The number of enterprises is increasing, but the number of staff is not increasing or increasing insignificantly, the professional qualifications of some tax staff are still poor,
Information about the unit is still lacking. That is why management and inspection work encounters many difficulties.
Self-calculation, self-declaration and self-payment of taxes have given enterprises the initiative, as well as their own responsibility in declaring taxes and determining the amount of tax payable. However, enterprises must clearly understand the regulations on tax rates, how to determine the amount of tax payable, the necessary documents and records as a basis for determining tax obligations such as conditions for tax exemption, reduction, refund... This shows that: The workload and service of tax authorities have been reduced, enterprises are more self-aware and proactive in fulfilling their obligations. However, this is a big challenge for tax declarants and tax authorities when checking and controlling declarations.
About paying taxes
The total revenue of the entire provincial tax sector over the years has reached and exceeded the estimate assigned by the Provincial People's Council. In 2017, it exceeded the estimate of the entire People's Council by 117.8% and the budget revenue of the same period last year by 109.5%. Similar to 2018 and 2019, the domestic revenue calculated to exceed the estimate of the People's Council by 113.7% and 100.7% respectively, with the revenue of the following year always higher than the previous year. This proves that the tax management of the Binh Phuoc Tax sector has achieved good results.
The task of collecting the State budget is the top political task of the Bu Gia Map District Tax Department. With the complicated and unpredictable domestic economic situation; the financial crisis and global economic recession have negatively impacted our country's economy, production and business activities, exports and foreign investment capital have decreased, natural disasters and epidemics have occurred widely throughout the country, many manufacturing industries have been narrowed, the real estate market is sluggish, directly affecting business activities and people's lives.
Some economic development indicators of the province are also affected by the general recession, failing to ensure the set growth target. The Government's timely stimulus resolutions have contributed to preventing economic recession, stimulating investment and consumption, but also affecting the task of collecting state budget revenue when implementing policies of tax exemption, reduction, and extension.
tax. However, under the leadership of the Provincial Party Committee, the drastic direction of the Provincial People's Committee, the Ministry of Finance and the General Department of Taxation; the close coordination of sectors and levels; the efforts to overcome difficulties and challenges of enterprises and entrepreneurs and the efforts of tax authorities at all levels. Continuously from 2017-2020, the Bu Gia Map District Tax Department has always completed and exceeded its political task of collecting state budget revenue.
2.2.4. Current status of tax debt settlement
punish.
At the Tax Department of Bu Gia Map district, in recent years, the number of
There are not many cases of tax debt and fines related to corporate income tax for enterprises, so the tax debt and fine debt relief work has been quite effective at the Tax Department. However, the work of clearing tax debt and fines related to corporate income tax for enterprises has encountered major obstacles in terms of the team implementing the work. Most of the staff still lack some skills and expertise, so many enterprises when carrying out procedures related to tax debt relief and fines related to corporate income tax still feel unsatisfied because favorable conditions have not been created for enterprises in the procedures of tax debt relief and fines.
2.2.5. Current status of controlling information about taxpayers
Bu Gia Map District Tax Department manages enterprises divided into the following types: State-owned enterprises, Foreign-invested enterprises, Limited liability companies, Joint stock companies, Private enterprises, Joint ventures with foreign countries and Cooperatives. Accordingly, the main type of management is Limited liability companies.
2.2.6. Current status of tax inspection and administrative violation handling
In order to enhance the effectiveness of corporate income tax management, improve the capacity of tax authorities in detecting, preventing and promptly handling enterprises with fraudulent and tax evasion behaviors; at the same time, promote the voluntary compliance and self-responsibility of taxpayers. During the time




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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