1.2. General issues of bank credit (TDNH).
1.2.1. Concept and characteristics of TDNH.
1.2.1.1. Concept.
In real life, the term credit is understood in many different ways. Even in financial relations, depending on the specific context, the term credit has its own content.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Some measures to promote credit activities at Postal Finance Company - Nguyen Truong Giang - 1 -
Solutions for Applying and Expanding Project Financing Methods at Credit Institutions in Vietnam -
Solutions to promote export activities of Vietnamese small and medium enterprises in the integration period - 1 -
Some Key Solutions to Promote Positive Changes and Limit Negative Changes of Socialist Production Relations in
From the perspective of transferring loan funds from subjects with surplus savings to subjects with deficit savings, credit is considered a method of transferring funds from lenders to borrowers.
In a specific financial relationship, credit is a transaction of assets on the basis of repayment between two subjects.

Credit also means a loan amount that financial institutions provide to customers. In some specific contexts, the term credit is synonymous with the term loan.
The ultimate goal is to consider credit as a basic function of the bank. Therefore, based on the functional approach of the bank, credit is understood as follows: "Credit is a transaction of assets (money or goods) between the lender (bank and other financial institutions) and the borrower (individuals, businesses and other entities), in which the lender transfers assets to the borrower for use within a certain period of time according to the agreement, the borrower is responsible for unconditionally repaying the principal and interest to the lender when the payment is due."
In a market economy, if we use the criterion of “transfer” as the basis for dividing credit forms, there are two types: commercial credit and bank credit. Commercial credit is a form of lending in goods; Bank credit is a credit relationship between banks, other credit institutions and individuals and businesses.
1.2.1.2. Characteristics of bank credit.
Originating from the concept of bank credit, bank credit has a number of
following characteristics:
Firstly, in credit relations, banks clearly demonstrate their role as financial intermediaries, as the middlemen in performing capital mobilization from entities with idle capital in the economy (banks are borrowers) and using investment capital for businesses, banks are lenders.
Second, commercial banks, with their lending objects being money, are not subject to any restrictions on direction, meaning they can lend to all economic sectors (those sectors operate effectively and have feasible production plans). On the other hand, with their large capital scale, commercial banks can meet the demand for large loans at different scales with different terms: short-term, medium-term and long-term.
Third, commercial credit is different from commercial credit in form, scale and duration of operation, but there is a close relationship between them, supporting and complementing each other. Commercial credit helps overcome some limitations of commercial credit in terms of space and geography, credit scale, and cases when payment is due if for some reason the buyer does not have or does not have enough money to pay. This close relationship is thanks to the implementation of discounting and rediscounting of commercial bills at banks when partners have commercial bills and need their money.
The development of credit forms, especially commercial banks, over the past decades and up to now in the world has had many changes and developments both in breadth and depth. The process of operation and development of commercial banks is closely linked to the operation and development of the social reproduction process. In the market economy, commercial banks play an increasingly important role as an intermediary in coordinating the flow of money so that the economy can operate stably and develop.
1.2.2. The role of bank credit.
The role of bank credit is demonstrated through the following aspects:
1.2.2.1. Bank credit contributes to promoting the development of social productive forces.
In the process of business production, businesses do not always have enough capital to meet their development needs, so to
To ensure normal production and business, they turn to banks or financial institutions to receive funding. Thus, through providing capital to businesses, bank credit has contributed to helping businesses not only ensure production and business activities but also expand production scale, innovate equipment, apply scientific and technical advances and new technologies, improve product quality, create capacity and encourage investment in industries, fields and large projects that are meaningful to the national economy and people.
Moreover, banking credit activities also create conditions to maintain the organic connection between production, circulation of goods and social consumption. It makes the circulation of goods expand the domestic and foreign markets.
Nowadays, science, engineering and technology are developing and exploding like a storm, the product cycle is getting shorter and shorter, so bank credit is becoming more and more important. Thanks to bank credit, businesses can access advanced and modern technologies, thereby helping developing and underdeveloped countries to successfully carry out the industrialization and modernization of the country with a shortcut strategy.
Thus, bank credit contributes to promoting the development of productive forces.
rapid development is undeniable.
1.2.2.2. Bank credit plays an active role in promoting the process of accumulation and production concentration.
In an open economy, businesses have to face increasingly fierce competition. They not only compete with domestic manufacturers but also with foreign rivals. To win in competition, businesses must have strong financial resources to carry out activities such as innovating technological lines, purchasing raw materials, improving product quality, reducing product costs, etc. Therefore, businesses with strong financial resources often have more advantages, and they have large capital sources so they can easily expand production and business and dominate the market. As a result, companies
The larger the company, the stronger it becomes, and small businesses, due to their inability to compete, may go bankrupt or be acquired by larger companies. In order to survive, small businesses have voluntarily entered into joint ventures, associations or mergers with each other or together with larger companies to establish joint stock companies, pooling capital together to create large amounts of capital. Thus, competition leads to these associations or mergers, and bank credit is a means to concentrate idle money in society, promoting the process of accumulation and production concentration.
On the other hand, to expand production and business, enterprises must allocate a portion of profits to establish reserve funds, development investment funds, and business reproduction. However, due to the characteristics of capital circulation, enterprise capital is always continuously circulated to create profits, so when a business opportunity appears, waiting for a large enough source of capital to carry out reproduction will take a long time, and sometimes miss the business opportunity. Meanwhile, enterprises can use bank credit capital. Thus, bank credit plays a role in accumulating capital one step ahead, helping enterprises save time in production and business, and promptly grasp business opportunities.
1.2.2.3. Bank credit contributes significantly to the process of saving social circulation costs.
With the rapid growth of international transactions, and the increasing requirements for ensuring safety and minimizing risks for the parties involved in the transaction, international payment activities are also increasingly developing with more diverse, fast and convenient payment methods and means. Thanks to that, through the clearing mechanism between banks, cash transactions are reduced, so a cost for cash circulation can be realized. At the same time, thanks to other means of payment such as checks, commercial papers, bills of exchange, it is possible to expand the scale of goods circulation; save cash in circulation, preserve money, record books, increase the speed of capital circulation, and ensure more safety for social assets. This is the most important saving step that credit has achieved through the operation of
banking system
On the other hand, bank credit regulates capital sources and redistributes capital in society. This is the distribution function of bank credit. It is expressed in the "suction" and "push" mechanism implemented through the task of mobilizing capital for lending (attracting idle capital sources, dispersed in society) and the task of lending (to push capital into production, business and consumption activities) or through the interbank market. Regardless of the form, the capital regulation of bank credit helps society reduce excess capital in many places with excess capital and reduces difficulties in places with capital shortage, at the same time developing the speed of circulation of goods and capital, reducing the need to issue more money, overcoming the situation of monetary inflation, thereby contributing to stabilizing monetary circulation and stabilizing prices. All of these effects of bank credit help save a large amount of circulation in society.
1.2.2.4. Bank credit contributes to the implementation of social policies and is a means
convenient for the State to implement macroeconomic goals.
Through bank credit, the State finances social policy subjects such as students, poor farmers, production households, and traditional handicrafts with funds. Bank credit is an important tool in organizing people's lives. People use credit to save, increase their wealth reserves, and also through credit to improve their living standards.
In addition, bank credit is a tool to balance the State budget revenue and expenditure and contributes to adjusting the amount of money in circulation, ensuring the balance of money and goods, maintaining the economic growth rate at a reasonable level and controlling the market price and purchasing power of money. It is also a means used to finance key economic sectors and fields to expand into foreign markets, improving the competitiveness of the economy.
1.3. Overview of export finance banking credit activities
export (TDTTXK).
1.3.1. Concept of export finance bank credit.
Nowadays, export is always considered by countries (regardless of development level) as the "driving force" of the national economy. As export competition becomes increasingly fierce, exporters need the support of modern and strong financial structures to gain competitive advantage in conditions of increasing risks. The bank is a reputable and effective financial intermediary, which leads to a borrowing relationship between the bank on one side and the enterprise in need of capital on the other.
Up to now, there is still no unified view on TDTTXK in the world, even though it is only conceptual. This will of course make it difficult to use the concept of TDTTXK. Researchers also give different concepts of TDTTXK depending on the topics and contents. However, TDTTXK can be understood as the bank's financing activities for enterprises in the export sector to help these enterprises purchase, process, produce and consume export goods on the basis of bank credit activities. This is a general view of TDTTXK, however, in particular, each country has its own implementation method, but according to the current trend of integration, TDTTXK activities of countries are increasingly following many common standards of the world.
Along with the development of international trade activities, TDTTXK is also increasingly diverse and rich. The first simple form is that banks lend directly to export enterprises such as loans to supplement working capital, purchase, process, produce export goods according to signed contracts; loans to pay for raw materials... Banks expand the form of medium and long-term loans to finance export business activities. Banks lend to purchase equipment, improve technology, apply advanced scientific and technological achievements to improve product quality, increase competitiveness in the international market.
The bank also acts as a guarantee for exporting units to help.
so that they can carry out large international trade contracts. With the bank's guarantee, foreign import enterprises can eliminate concerns for export enterprises (reputation, ability to perform contracts), and export enterprises will not miss good business opportunities. If the enterprise has a bill of exchange or valuable documents in hand, it can bring them to the bank for discount. The bank will buy back the set of documents and has the right to claim the importer according to the bill of exchange and those documents.
Thus, due to the increasingly developed technical level and increasingly diverse international payment methods, the TDTTXK activities also develop strongly with the emergence of many forms, actively and effectively serving export activities.
1.3.2. The role of export finance credit.
If we consider the TDTTXK activities from each perspective of the bank, the enterprise and the economy, we will see its important role clearly expressed.
1.3.2.1. For the national economy.
TDTTXK contributes to the country's economic growth in both quantity and quality. Through capital mobilization and lending, import-export financing credit in general and TDTTXK in particular directly affects the relationship between accumulation - consumption and investment - savings, making an important contribution to the exploitation of social resources to achieve real GDP equal to potential GDP, thereby affecting economic growth. For developing countries, the speed of industrialization
- Modernization depends on bank credit. Especially for large projects and programs serving export production, requiring the import of new and modern technological equipment, export financing sources often account for 70% - 80% of the total investment capital. With preferential interest rate mechanisms and medium- and long-term sources, banks can focus on these projects to accelerate the country's industrialization and modernization.
We also know that when a country participates in the international division of labor,
In fact, the foreign trade mechanism will create efficiency for the participating parties. That mechanism is born from comparative advantages based on the difference between the opportunity costs of a commodity of the participating countries. TDTTXK contributes to exploiting comparative advantages and increasing export turnover, diversifying export commodities according to market demand, the circulation of export goods takes place more smoothly, thereby increasing the dynamism of the economy. With the export financing capital of the bank, enterprises have the conditions to innovate technological lines, machinery and equipment for producing export goods, so the quality of goods is improved, product costs are reduced, creating the ability to compete with goods of other countries and profitable business. The development of enterprises in particular has impacted the development of the economy in general.
1.3.2.2 For businesses.
In foreign trade transactions, there are foreign trade contracts signed with large shipment values, and can be implemented in a relatively long period of time. That requires exporters to have a relatively large and stable source of capital to meet the requirements from the process of purchasing input materials, processing, manufacturing, and transporting to the importer - this process can last for years, sometimes more. Enterprises cannot concentrate all their resources on one activity, but they also need to allocate capital to other production and business activities, so the need for capital financing from banks for enterprises is very necessary.
In any foreign trade activity, payment terms are also given great attention. If a business has received funding from a bank, which means identifying a bank that serves it, the business will gain an advantage in the process of negotiating, bargaining and signing contracts. Because with the funding of a bank, the business has great support not only in terms of capital but also in payment experience and reputation in the international arena - this helps the importing business feel more secure and confident in the ability of the exporting business to perform the contract. Thus, TDTTXK is the solution.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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