In order to improve the financial efficiency of investment projects as it is now, complete the content and process of assessing the financial efficiency of investment projects in a complete and strict manner. In cases where the staff is not capable of assessing the technical feasibility of the project (especially projects using complex techniques or new technologies), credit institutions need to have clear regulations on allowing the use of domestic and foreign technical consulting services.
3.2.3. For state management agencies
To encourage credit institutions to apply and expand the TTDA method in Vietnam, first of all, on the part of the State Bank of Vietnam, there should be clear regulations on the TTDA method in the "Regulations on lending by credit institutions to customers" and "Regulations on syndicated credit granting by credit institutions to customers", to create the necessary legal basis for credit institutions to implement. On the other hand, the government also needs to promptly submit to the National Assembly a draft law amending a number of articles of the Enterprise Law (2005) in the direction of allowing investors to establish trust lending companies to encourage the development of TTDA. Along with the proposal to amend the Enterprise Law, the government also needs to promptly propose to the National Assembly to amend the Bidding Law in order to limit the situation of incompetent contractors bidding low bids that do not ensure the quality of construction works and supplied equipment, causing risks for credit institutions and investors. Finally, the government should soon submit to the National Assembly a consulting law to force consultants to be responsible for ensuring the quality of consulting activities in general and consulting in TTDA activities in particular, because TTDA activities cannot be successful without the participation of legal, accounting, financial and technical consultants.
3.3. SOLUTIONS TO APPLY AND EXPAND PROJECT FINANCE METHODS AT CREDIT INSTITUTIONS IN VIETNAM
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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In order to apply and expand the TTDA method to take advantage of the benefits and potentials that this funding method brings to the participants as well as to the Vietnamese economy, it is necessary to synchronously implement the following groups of solutions:

3.3.1. Group of solutions for borrowers
3.3.1.1. Research and draft a feasible project and seriously assess the feasibility of the project
Currently, to research, draft and appraise investment projects, investors can use their own professional departments/divisions if they are qualified, or hire consulting agencies in case the investor is not capable of researching and preparing investment projects. However, the project research results must also be re-evaluated by the investor as a reviewer to detect errors, inadequacies or unreasonableness or unfeasibility of the feasibility study reports. Such investment projects or feasibility study reports, when sent to credit institutions, can convince credit institutions to accept funding under the TTDA method. The solution to ensure that investment projects are seriously researched and appraised, in case the investor is not qualified to research, draft and appraise, is that the investor should hire professional consulting companies to prepare and appraise the project. Even when necessary, investors can hire other professional project appraisal consulting companies to re-evaluate the research results of the independent consulting company hired to prepare the investment project for the investor. Although this solution requires additional costs, it is necessary and reasonable to help investors eliminate infeasible investment projects and thereby avoid future losses. On the other hand, it also helps clarify the feasibility of the investment project to convince credit institutions to boldly finance the project.
Currently, the establishment and appraisal of investment projects using state capital are clearly regulated in legal documents on investment and construction issued by the government. Specifically, in Clause 11, Article 1 of Decree 07/2003/ND-CP dated January 30, 2003 of the government on amending and supplementing a number of articles of the Regulations on investment and construction management issued together with Decree 52/1999/ND-CP dated July 8, 1999 of the government: " The investor must hire a consulting organization with legal status and sufficient capacity to meet the requirements of the project to prepare a report
pre-feasibility study, feasibility study report or investment report and be responsible for the required contents in the pre-feasibility study report, feasibility study report or investment report ”.
In addition, Clause 2, Article 1 of Decree 83/2009/ND-CP dated October 15, 2009 on amending and supplementing a number of articles of Decree No. 12/2009/ND-CP dated February 12, 2009 of the Government on management of construction investment projects stipulates the authority to appraise construction investment projects as follows: “ The person deciding on investment is responsible for organizing project appraisal before approval. The focal point for project appraisal is a specialized unit under the investment decision-making level. The focal point for project appraisal is responsible for sending the project dossier to get opinions from the industry management agency; the state management agency on construction and other agencies related to the project to appraise the project. The person deciding on investment may hire a consultant to appraise part or all of the content specified in Clause 1, Clause 2, Clause 3, Article 11 of this Decree” .
On the other hand, Clause 2, Article 36 of Decree 12/2009/ND-CP of the Government stipulates that organizations and individuals participating in the establishment and appraisal of construction investment projects must have sufficient capacity and are divided into two categories:
- Grade 1: allowed to establish important national projects, group A, B, C projects of the same type;
- Grade 2: allowed to establish group B, C projects of the same type;
- For organizations that do not meet the conditions for ranking, they can only prepare economic and technical reports for projects of the same type.
3.3.1.2. Hire professional project management and operation consultants
Currently, to choose the form of project management for projects using state capital, investors must comply with the provisions of Clause 2, Article 61 of Decree 12/2009/ND-CP as follows:
- In case the investor directly manages the project, the investor shall establish a Project Management Board to help the investor take the lead in managing the project. Board
Project managers must have the capacity to organize and carry out project management tasks as required by the investor. The Project Management Board may hire consultants to manage and supervise some tasks that the Project Management Board does not have the qualifications or capacity to perform, but must have the investor's consent;
- In case the investor hires a consulting organization to manage and operate the project, that consulting organization must have sufficient organizational and management capacity suitable to the scale and nature of the project. The responsibilities and powers of the project management consultant are implemented according to the contract agreed upon by both parties. The project management consultant may hire consulting organizations or individuals to participate in management, but must be approved by the investor and in accordance with the contract signed with the investor;
- When applying the form of hiring project management consultants, investors must still use specialized units under their own apparatus or designate a focal point to inspect and monitor the contract implementation of project management consultants.
On the other hand, Article 61 of Decree 52/1999/ND-CP of the Government and Clauses 20, 21, 22, Article 1 of Decree 07/2003/ND-CP stipulate that in case the investor does not have sufficient conditions to directly manage the project implementation, the investor can implement the form of project manager by hiring a consulting organization with legal status and registered for investment and construction consulting to be responsible for supervising and managing the entire project implementation process on behalf of the investor. In addition, the investor can also implement project management in the form of turnkey by selecting a contractor and assigning the contractor to perform the general contract from design survey, procurement of materials, equipment, construction and installation until the completion of the handover of the project to the investor. The investor is responsible for hiring consultants to supervise the project implementation process and establishing a Project Management Board for projects using state budget capital.
135
In addition, to be able to accurately calculate the construction volume, select the right capable contractor, prevent the situation where design survey consultants, construction supervision consultants and contractors collude with each other in incorrectly or incompletely implementing the volume according to the construction contract, the investor needs to hire consultants to operate in an independent capacity. According to experience in implementing projects with foreign investment capital, investors often hire volume consultants. This consultant is present throughout the project implementation period, starting from when the design drawing documents are available, helping the investor calculate the volume, advise on market prices, prepare bidding documents and bid evaluation, participate in the payment and settlement process. This consultant works in parallel and independently with the design survey and construction supervision consultants. When the project moves to the operation phase, if the investor does not have enough capacity and expertise, the investor can hire experts to take on the role of operating the project professionally. However, the best solution to hire consultants and professional project management and operation experts in such cases is for the investor to organize a selection bidding.
3.3.1.3. Comply with environmental protection regulations when implementing investment projects
Currently, according to the provisions of Clause 2, Article 12 of Decree 29/2011/ND-CP dated April 18, 2011 of the Government on strategic environmental assessment, environmental impact assessment, and environmental protection commitment, for subjects required to prepare an environmental impact assessment report (EIA), project owners must prepare or hire qualified consulting organizations to prepare an EIA report for their investment project, and must submit the results of the EIA assessment to the competent authority for approval. On the other hand, also according to the provisions of Clause 2, Article 23 of Decree 29/2011/ND-CP mentioned above, before putting the project into official operation, the project owner must be responsible for designing and constructing environmental protection works; testing the operation of waste treatment works;
136
project waste; acceptance of environmental protection works according to the provisions of law.
Reality in Vietnam in recent times shows that many investors only established BCĐGTĐTMT to complete the procedures and during the official operation phase, the investors did not operate environmental treatment equipment and were fined by the environmental police for administrative violations, with sanctions such as suspension of operations or recommendations to competent authorities to withdraw operating licenses if the enterprises deliberately violated many times.
Therefore, to minimize the possibility of having to bear environmental legal liability, investors must establish a complete environmental management plan and at the same time, must synchronously invest in a waste collection and treatment equipment system according to the procedures approved by competent authorities. During the official operation process, investors must also regularly operate the installed equipment system. This will help investors avoid environmental damage such as administrative fines, suspension of operations, consumer boycotts or even bankruptcy due to revocation of operating licenses.
3.3.2. Solutions for credit institutions
3.3.2.1. Capital mobilization solutions
As we know, TTDA mostly takes place in the field of infrastructure, which often requires a very large amount of funding. Therefore, in order to be able to implement TTDA or participate in co-financing with other credit institutions, it is required that the credit institutions implementing the financing or participating in the co-financing must have effective solutions to mobilize large capital sources to be able to fully meet the borrowing needs of the enterprises. On the other hand, credit institutions should not abuse too much short-term mobilized capital to finance medium and long-term investment projects, because this will increase liquidity risks for credit institutions. According to the provisions of Clause 2, Article 5 of Circular 15/2009/TT-NHNN dated August 10, 2009 of the State Bank of Vietnam on the maximum ratio of short-term capital used for medium and long-term loans, the
137
Commercial banks are not allowed to use more than 30% of their short-term mobilized capital for medium and long-term lending. However, according to the Governor of the State Bank of Vietnam, Nguyen Van Binh, in reality, credit institutions have exceeded this figure for a long time. “ Some organizations use up to 60-70%, some even up to 100%. The capital is short-term, for medium and long-term lending, and when monetary policy is tightened to fight inflation like last year, these organizations immediately face liquidity difficulties ” [72].
Therefore, in order to have a stable source of capital to finance or co-finance large investment projects, credit institutions must increase the mobilization of long-term capital. One of the tools that credit institutions can use to mobilize long-term capital in the current period is to issue bonds to institutional investors, including investment funds, insurance companies, and savings funds. Bond buyers are not only limited to domestic investors but also include foreign investors, such as Vietinbank, which has just been approved by the State Bank of Vietnam to issue 500 million USD in bonds to the international market.
In addition to raising capital in the form of bond issuance, credit institutions can also proactively issue other debt instruments such as promissory notes and deposit certificates with large denominations and long maturities with attractive interest rates while still ensuring the expected profit margin for credit institutions.
In addition to the form of capital mobilization through the issuance of debt instruments mentioned above, credit institutions can also consider the solution of capital mobilization through the issuance of additional equity capital. This solution, on the one hand, helps credit institutions increase their medium and long-term capital sources, on the other hand, it also helps credit institutions increase their charter capital to increase their financial potential and enhance their competitiveness. However, credit institutions need to pay attention to choosing a favorable issuance time and an issuance price that is beneficial to the credit institution. In addition, credit institutions also need to evaluate the advantages and disadvantages of each form of mobilization in order to mobilize capital without causing damage to the interests of current shareholders, because
138
Issuing additional equity capital may reduce earnings per share (EPS), thereby affecting the market price of credit institutions' shares. On the other hand, issuing additional equity capital may also lead to disruptions in the ownership structure and governance structure of credit institutions, such as the case of Saigon Thuong Tin Commercial Joint Stock Bank, which is said to have been acquired by a group of major shareholders who secretly collected 51% of shares and requested an extraordinary shareholders' meeting to re-elect the board of directors.
3.3.2.2. Solutions on organization and training
First: Establish a project funding department or division and hire professional experts and engineers.
Depending on their field of expertise, credit institutions can consider choosing a suitable TTDA organization model in the form of establishing a TTDA department or unit, and hiring professional experts and engineers. For credit institutions that do not specialize in medium and long-term lending, they can initially use officers from the credit department or corporate customer department, risk management department with a lot of experience and good professional qualifications to do the appraisal and TTDA work. If necessary, credit institutions can hire experts and technical engineers to advise and support the appraisal process of the technical feasibility of the project, an aspect considered quite important for many grants for investment projects with technical resources or requirements for the use of new and modern technology. For credit institutions specializing in medium and long-term lending, it is necessary to initially establish a specialized department for TTDA activities. When the scale of this method of operation develops to a large enough level, it is possible to consider establishing an additional TTDA department to specialize in this activity. The staff for this department should be selected from among credit officers and appraisers who are good at professional skills and have many years of experience in the field of appraisal and medium and long-term lending. On the other hand, it is necessary to recruit more engineers and technical experts from many different fields to take charge of the work.





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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