2.2.8.4. Some arising economic transactions:
Corporate income tax of the tax period = (Accounting profit before tax + increasing adjustments - decreasing adjustments) * 25%
At the end of the first quarter of 2013, based on the provisional corporate income tax declaration for the first quarter, the company's provisional corporate income tax was 0 VND due to the company's loss.
At the end of the second quarter of 2013, based on the provisional corporate income tax declaration for the second quarter, the company's provisional corporate income tax is 1,221,282,011 VND. The tax accountant enters the following data into the software in the General Accounting Voucher section:
Debit account 821 1,221,282,011
Credit account 3334 1,221,282,011
And the software also automatically transfers the corporate income tax expense for the second quarter of 2013 to account 911 in the amount of VND 1,221,282,011 to determine the business performance results, and at the same time outputs the General Accounting Voucher No. 60, dated June 30, 2013.
At the end of the third quarter of 2013, based on the provisional corporate income tax declaration for the third quarter, the company's provisional corporate income tax is 1,701,757,482 VND. The tax accountant enters the following data into the software in the General Accounting Voucher section:
Debit account 821 1,701,757,482
Credit account 3334 1,701,757,482
And the software also automatically transfers the corporate income tax expense for the third quarter of 2013 to account 911 in the amount of VND 1,701,757,482 to determine the business performance results, and at the same time outputs the General Accounting Voucher No. 108, dated September 30, 2013.
On October 28, 2013, submit the provisional corporate income tax declaration for the third quarter of 2013 and the chief accountant, based on the company's financial situation, prepares a Request for extension of corporate income tax payment for the third quarter of 2013. After being approved by the General Director, it will be submitted to the Ho Chi Minh City Tax Department and extended until January 30, 2014.
At the end of the fourth quarter of 2013, based on the provisional corporate income tax declaration for the fourth quarter, the company's provisional corporate income tax was 0 because the company was at a loss.
So the total corporate income tax provisionally paid in 2013 is: 2,923,039,493 VND
At the end of fiscal year 2013, tax accountants determine corporate income tax expenses to determine business results.
Corporate income tax of 2013 = (2013 pre-tax accounting profit + 2013 upward adjustments – 2013 downward adjustments) * 25%
= (29,560,215,955 + 431,063,979 - 6,770,900,305)*25%
= 5,589,562,918 VND
So the total corporate income tax payable in 2013 is: 5,589,562,918 VND
Thus, the accountant determines that the corporate income tax payable is greater than the provisional corporate income tax amount for the year. The accountant records additional corporate income tax for 2013 in the following accounting software in the General Accounting Voucher section:
Debit account 821 2,666,523,425
Credit account 3334 2,666,523,425
And the software will also automatically transfer the additional corporate income tax expense for 2013 to account 911 in the amount of VND 2,666,523,425 to determine the business performance results, and at the same time output the General Accounting Voucher No. 218, dated December 31, 2013.
Attached documents:
- Provisional corporate income tax declaration for the first quarter of 2013
- Provisional corporate income tax declaration for the second quarter of 2013
- Provisional corporate income tax declaration for the third quarter of 2013
- Provisional corporate income tax declaration for the fourth quarter of 2013
- Detailed book of account 821 year 2013
- Ledger account 821 year 2013
2.2.9. Accounting determines business results:
At Saigon Real Estate JSC, accountants determine business results at the end of the period (month, quarter, year) on Asiasoft Accounting 2008 software.
Asiasoft Accounting 2008 software will automatically transfer all revenue and expenses to account 911 to determine business results and then transfer profits (losses) to account 421. Based on the results achieved, the Chief Accountant will prepare a Financial Report reflecting the business performance of the company during the period.
Formula to determine:
- Net sales and service revenue = Total sales and service revenue - Revenue deductions.
- Net profit from business activities = Net revenue - Cost of goods sold + Financial revenue - Financial expenses - Selling expenses - Business management expenses.
- Accounting profit before tax = Net profit from business activities + Other income – Other expenses.
- Profit after tax = Accounting profit before tax - Corporate income tax in the period.
2.2.9.1. Documents used:
- General accounting voucher.
2.2.9.2. Books used:
- Recording vouchers;
- Register of accounting vouchers;
- Detailed summary table/Detailed book 911;
- Ledger account 911;
- 911 account summary book.
2.2.9.3. User account:
ACCOUNT 911 “DETERMINATION OF BUSINESS RESULTS”
2.2.9.4. Some arising economic transactions:
At the end of 2013, Asiasoft Accounting 2008 software automatically transferred all revenue and expenses to account 911 to determine business results.
Carryover of sales revenue and service provision in 2013:
Debit account 511 93,075,576,380
Credit account 911 93,075,576,380
Carryover of cost of goods sold in 2013:
Debit account 911 75,329,584,634
Credit account 632 75,329,584,634
Carryover of business management expenses in 2013:
Debit account 911 16,217,156,041
Credit account 642 16,217,156,041
Carry forward financial operating expenses in 2013:
Debit account 911 10,326,563,970
Credit account 635 10,326,563,970
Carryover of operating revenue in 2013:
Debit account 515 21,457,445,845
Credit account 911 21,457,445,845
Carryover of other income in 2013:
Debit account 711 17,056,696,848
Credit account 911 17,056,696,848
Carry forward other expenses in 2013:
Debit account 911 156,198,473
Credit account 811 156,198,473
Carryover of corporate income tax expense in 2013:
Debit account 911 5,589,562,918
Credit account 821 5,589,562,918
Net profit from operating activities:
= Net revenue - Cost of goods sold + Financial revenue - Financial expenses - Selling expenses - Business management expenses.
= 93,075,576,380 - 75,329,584,634 + 21,457,445,845 - 10,326,563,970 -
16,217,156,041
= 12,659,717,580 VND
Accounting profit before tax:
= Net profit from business activities + Other income – Other expenses.
= 12,659,717,580 + 17,056,696,848 - 156,198,473
= 29,560,215,955 VND
Accounting profit after tax:
= Accounting profit before tax - Corporate income tax in the period.
= 29,560,215,955 - 5,589,562,918
= 23,970,653,037 VND
The software will automatically transfer the 2013 interest to account 421: Debit account 911 23,970,653,037
Credit account 421 23,970,653,037
Attached documents:
- Detailed book of account 911
- Ledger account 911
- Financial report 2013
SAIGON REAL ESTATE JOINT STOCK COMPANY
Address: 63–65 Dien Bien Phu - Ward 25 - Binh Thanh District, HCMC
Tel: 08 38.405.550 – 08 38.405.551 – Fax: 08 38.405.553
FORM NUMBER B02-DN
(Issued under Decision No. 15/2006/QD-BTC dated March 20, 2006 of the Minister of Finance)
BUSINESS PERFORMANCE REPORT
2013
Currency: Vietnamese Dong
INDICATORS
CODE | TM | THIS YEAR'S NUMBER 2013 | NUMBER OF YEARS BEFORE 2012 | |
(1) | (2) | (3) | (4) | (5) |
1. Sales and service revenue | 01 | VI.02 | 97,239,762,392 | 115,007,810,225 |
2. Revenue deductions | 02 | VI.02 | 4,164,186,012 | 1,156,630,349 |
+ Discount on sales | 02B | - | - | |
+ Returned goods | 4,164,186,012 | 1,156,630,349 | ||
3. Net revenue from sales and service provision (10 = 01 - 02) | 10 | 93,075,576,380 | 113,851,179,906 | |
4. Cost of goods sold | 11 | VI.03 | 75,329,584,634 | 89,562,537,275 |
5. Gross profit from sales and service provision (20 = 10 - 11) | 20 | 17,745,991,746 | 24,288,642,631 | |
6. Financial operating revenue | 21 | VI.02 | 21,457,445,845 | 1,156,050,985 |
7. Financial costs | 22 | VI.03 | 10,326,563,970 | 8,209,830,350 |
- Including: Interest expense | 23 | 1,587,547,256 | 3,032,057,947 | |
8. Selling expenses | 24 | VI.03 | - | - |
9. Business management costs | 25 | VI.03 | 16,217,156,041 | 19,965,157,715 |
10 Net profit from operating activities {30 = 20 + (21 - 22) - (24 + 25)} | 30 | 12,659,717,580 | (2,730,294,449) | |
11. Other income | 31 | VI.02 | 17,056,696,848 | 2,737,791,347 |
12. Other costs | 32 | VI.03 | 156,198,473 | 921,601,685 |
13. Other profits (40 = 31 - 32) | 40 | 16,900,498,375 | 1,816,189,662 | |
14. Total accounting profit before tax (50 = 30 + 40) | 50 | 29,560,215,955 | (914,104,787) | |
15. Current corporate income tax expense | 51 | VI.04 | 5,589,562,918 | 1,262,039,875 |
16. Deferred corporate income tax expense | 52 | - | - | |
17. Profit after corporate income tax (60 = 50 – 51 - 52) | 60 | VI.01 | 23,970,653,037 | (2,176,144,662) |
18. Basic earnings per share (*) | 70 | 1,824 | (199) |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Completing the organization of accounting for revenue, sales costs and determining business results at Hai Phong Paint Joint Stock Company - 1 -
Completing the accounting of revenue, expenses and determining business results at Huong Duong Tourism Development and Service Company - 10 -
Accounting for Determining Business Results of Sales and Service Provision Activities -
Green Hotel Revenue by Service Business Type

Ho Chi Minh City, March 29, 2013
The chartist
(Signature, full name)
Chief Accountant
(Signature, full name)
General Director
(Signature, full name, seal)
Presentation of information on Financial Statements :
Enterprises open accounting books according to Decision No. 15/2006/QD-BTC dated March 20, 2006 and Circular No. 244/2009/TT-BTC dated December 31, 2009 of the Ministry of Finance providing general regulations on annual financial statements of enterprises including the following forms:
Balance sheet Form No. B 01-DN
Business performance report Form No. B02-DN
Cash flow statement Form No. B03-DN
Financial statement explanatory note Form No. B09-DN
Basis for preparing the Report on determining business performance:
Report on previous period's business results to be recorded in the beginning of the year column (previous year)
General accounting books and detailed accounting books in the reporting period in accounts from type 5 to type 9 to establish year-end (previous year) column indicators.
Content and method of establishing indicators in the Report on determining business performance of Saigon Real Estate Joint Stock Company:
The beginning column is based on the ending column of the Business Performance Report prepared on December 31, 2012 to record the corresponding indicators.
The end-of-period column is based on the Business Performance Report prepared on December 31, 2013, the General Ledger, General Ledger and Detailed Ledger of accounts prepared on December 31, 2013.
1. Sales and service revenue (Code 01)
Based on the accumulated number of transactions, credit account 511 "Sales and service revenue" and account 512 "Internal sales revenue" to record the amount of VND 97,239,762,392.
2. Revenue deductions (Code 02): The data to be recorded in this indicator is the cumulative number of arising Debit accounts 511 and 512 corresponding to the Credit side of accounts 521, 531, 532, 333 (accounts 3331, 3332, 3333), the amount is 4,164,186,012 VND
3. Net revenue from sales and service provision (Code 10) Code 10 = Code 01 – Code 02, amount 93,075,576,380 VND.
4. Cost of goods sold (Code 11): Based on the accumulated number of the Credit side of Account 632 "Cost of goods sold" corresponding to the Debit side of Account 911 "Determination of business results", to record the amount of 75,329,584,634 VND.
5. Gross profit from sales and service provision (Code 20) Code 20 = Code 10 – Code 11, amount 17,745,991,746 VND.
6. Financial activity revenue (Code 21): Based on the accumulated debit side of Account 515 "Financial activity revenue" corresponding to the credit side of Account 911 "Determination of business results", record the amount of VND 21,457,445,845.
7. Financial operating expenses (Code 22): Based on the accumulated number of occurrences on the Credit side of Account 635 "Financial expenses" corresponding to the Debit side of Account 911 "Determination of business results", to record the amount of VND 10,326,563,970.
8. Selling expenses (Code 24): Based on the accumulated amount arising on the credit side of Account 641 "Selling expenses" corresponding to the debit side of Account 642 "Business management expenses" corresponding to the debit side of Account 911 "Determination of business results", the company has no arising amount.
9. Business management expenses (Code 25): Based on the accumulated number of occurrences on the credit side of Account 642 "Business management expenses", corresponding to the debit side of Account 911 "Determination of business results", to record the amount of VND 16,217,156,041.
10. Net profit from business activities (Code 30)
Code 30 = Code 20 + (Code 21 – Code 22) – Code 24 – Code 25 , amount
12,659,717,580 VND.
11. Other income (Code 31): Based on the accumulated amount of Debit Account 711 "Other income" corresponding to the Credit Account 911 "Determination of business results", to record the amount of VND 17,056,696,848.
12. Other expenses (Code 32): Based on the accumulated number of occurrences on the credit side of Account 811 corresponding to the number of occurrences on the debit side of Account 911, to record the amount of 156,198,473 VND.
13. Other profits (Code 40)
Code 40 = Code 31 – Code 32 , amount 16,900,498,375 VND.
14. Total accounting profit before tax (Code 50)
Code 50 = Code 30 + Code 40, amount 29,560,215,955 VND.
15. Current corporate income tax expense (Code 51)
Based on the accumulated amount of the Credit side of Account 8211 "Current corporate income tax expense" corresponding to the Debit side of Account 911 "Determination of business results", the amount is 5,589,562,918 VND.
16. Deferred corporate income tax expense (Code 52): The company has no arising expense.
17. Profit after corporate income tax (Code 60)
Code 60 = Code 50 – (Code 51 + Code 52), amount 23,970,653,037 VND.
18. Basic earnings per share (*) (Code 70): amount of VND 1,824.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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