March 12, 2008 of the State Bank, regulations on classification of joint stock commercial banks. In decision 06/2008, article 11 ( appendix 10 ) stipulates standards for classifying banks into 4 types, from which the author proposes criteria for classifying joint stock commercial banks as shown in table 5.6.
Table 5.6: Classification criteria of commercial banks
Group
1 | 2 | 3 | 4 | |
Classification standards type of State Bank | Score 80 or more and above | Reach from 60 to 79 points | Achieve from 50 to 59 points | Score below 50 point |
Classification standards type of thesis | p 0.2 | 0.2 p 0.4 | 0.4 p 0.5 | p 0.5 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Business Performance of the Company in the Period 2009–2011 Table 2.1. Business Results of Viet Holiday Travel Company -
Management Status of Tcm Results Evaluation Through NCBH Form Table 2.9: Current Status of Evaluation of Professional Team Performance Results Through Form -
Summary of Ranking Results of Vietnam's Import Market of Traditional Goods -
Summary Table of Exploratory Factor Analysis Results Efa

Source: SBV and author
Based on the classification criteria in Table 5.6, the author conducts classification and compares the classification results of the study with the actual classification results of the State Bank, Appendix 11, the author compares the classification results in the two years 2011 and 2012.
In 2011, out of 4 banks that the State Bank classified as weak, the LA model correctly classified 3 banks. In 2012, out of 5 banks that the State Bank classified as weak, the LA model correctly classified 4 banks. Bank with code 3 in 2012 had a classification result according to the LA model of 3, while the State Bank's classification was 4.
From the results of the classification according to the Logit model built and the actual classification of the State Bank, the author summarizes the following results:
Table 5.7: Comparison table of classification results
Year
Overlapping rating ratio | 1 level error rate | Group 4 classification ratio overlaps | |
2011 | 57.14% | 17.14% | 75% |
2012 | 54.28% | 14.28% | 80% |
Source: Author's calculation
Thus, the author's classification results in the thesis are quite similar to the classification results of the State Bank. For the years 2013 and 2014, based on the classification criteria in Table 5.6, the author has the classification results of the banks presented in Appendix 12 .
5.3. Some recommendations and policy implications
The growing economy facilitates banking operations, but banks also face more challenges. Determining the types of
The risks that the banking system faces are very important to the economy of a country, especially for a developing country like Vietnam. Identifying risks helps banks control the level of risk and limit the consequences caused by risks. One of the important things in risk control is estimating the risk of default of the bank. Therefore, successfully building an early warning model of default risk for Vietnamese commercial banks is meaningful in both theory and practice.
After building and testing a number of debt warning models for the Vietnamese commercial banking system, the author would like to propose a number of recommendations.
a) Recommendations for commercial banks:
+ Profit helps to offset lost loans and helps to make adequate provisions. Banks need to improve their profitability, the profitability of banks is shown in many indicators, however, in the forecasting model, only variable e11 contributes to forecasting the risk of default, the coefficient of variable e11 in the model is -2.014 less than 0, e11 has a negative impact on the risk of default. According to the model, if variable e11 increases by 1% while other variables remain unchanged, the Odds ratio decreases by 7.5 times. Therefore, to prevent and reduce the risk of bank default, solutions focus on improving the e11 indicator. Commercial banks should take a number of measures to increase the bank's marginal profit such as: increasing image promotion, expanding market share, attracting cheap deposits, and at the same time increasing credit expansion, searching for potential customers. Because the e11 index is calculated from the difference between interest income and interest payments, banks must also limit overdue debt. According to many authors, the NIM ratio is an important factor affecting the CAR ratio (Aktas et al.), high net interest income will help the bank's shareholders make a profit and thereby increase equity to prevent the risk of bankruptcy for the bank.
+ The overdue debt/total debt ratio in the model has a coefficient of 1.03 greater than zero, so d3 has a positive impact on the bank's risk of default. If the variable d3 increases by 1% while other variables remain unchanged, the Odds ratio increases by 2.81 times. First of all, the assessment and accurate classification of loans must be considered by the bank's specialized departments as a top priority task, only then can the scale and level of overdue debt be accurately reflected. Banks need to be aware that beautifying reports to conceal and deal with inspection and supervision agencies, shareholders, and investors only aggravates internal problems. After determining
The level of overdue debt banks need to focus on reducing overdue debt, especially bad debt as soon as possible: first of all, it is necessary to find financial sources to support adequate provisioning to compensate for possible losses. Then consider selling bad debts to businesses, organizations and individuals with sufficient capacity and power to handle the debt. On the other hand, banks need to take measures to limit new overdue debts arising right from the loan approval stage. Overdue debt includes group 2 debts, so banks need to closely monitor group 2 debts immediately, limiting the risk of transferring to bad debt groups. In the long term, banks need to focus on building and perfecting the early warning system for credit risks and bad debts. Banks need to periodically re-evaluate customers' credit ratings, analyze the ability to repay principal and interest according to the commitments of the credit contract, and pay attention to contract violations to assess changes in debt groups.
+ The variable net loans/customer deposits has a coefficient of 3.08 greater than 0, l3 has a positive impact on the risk of default. If the variable l3 increases by 1% while other variables remain unchanged, the odds ratio increases by 1.03 times. Banks should comprehensively consider the causes leading to the high ratio of net loans to customer deposits and then take measures to reduce this indicator. The average value of this indicator is currently 0.9, if the bank has a value of this indicator greater than 0.9, it is necessary to limit the credit growth rate while trying to maintain or increase the level of customer deposits.
+ The model results show that the coefficient of the RGDP variable in the model is -1.29, less than 0, RGDP has a negative impact on the risk of bank default. This suggests that management agencies as well as bank administrators have appropriate policies when macroeconomic conditions reflected in GDP growth rate change, specifically if GDP growth rate shows signs of decline, banks need to focus on ensuring the safety of banking operations because at this time the risk of default has increased due to the impact of macroeconomic factors, banks should improve capital safety ratio, reduce outstanding loans, focus on liquidity as a defense measure. The study also quantified the impact of changes in RGDP on the risk of default of commercial banks. Specifically, if GDP decreases by 1%, the ratio p/(1-p) increases by 3.65 times. Commercial banks with their own bank indicators can calculate in more detail the probability of default when the scenario of a 1% GDP decrease occurs, thereby having appropriate policies for their banks.
+ Also from the reality of data collection and model building, the author found that in order for the model estimation results to be highly reliable and meaningful, the input data must be collected accurately and completely. Commercial banks need to have measures to improve the internal information system, ensuring that information requirements are updated accurately and promptly. The information technology system of banks needs to be upgraded, which ensures that banks store data, as well as accurate data for the purpose of analysis and risk management.
+ Four banks with codes 22, 14, 19, 7 according to the author's calculation have large intercept coefficients: 22 10.265 , 14 9.879 , 19 8.206 , 78.135 , which contains a higher risk of default, needs to be considered comprehensively to find specific, appropriate solutions to help banks reduce the risk of default. Banks with codes 10, 21, 6 have intercept coefficients 10 3.189 , 212.73 , 6 The smallest 0.982 implies a lower risk of default under the same conditions of the variables.
+ The system of default warning indicators in the thesis is built on the basis of the indicators of the CAMELS model. These indicators help to comprehensively evaluate the operation and determine the level of default risk of the bank. According to the author, Vietnamese commercial banks should build and complete financial statements on the basis of the CAMELS model. Firstly, the CAMELS model will help banks manage risks well. Secondly, bank administrators can easily compare, evaluate and inspect commercial banks when banks agree on evaluation indicators according to international practices.
b) Recommendations to management agencies:
The State Bank is the State management agency of the banking industry, with the goal of supervising the operations of banks towards the stability and health of the system. From the results of building a model to warn of the risk of default of commercial banks, the thesis proposes a number of recommendations to management agencies and the State Bank:
+ According to the results of the Logit model of RGDP, the growth rate of total national income has an inverse effect on the risk of bank default. When economic growth is stable, it will create favorable conditions for banks to operate, increase income, and reduce the risk of default. Therefore, the Government should try to maintain the annual economic growth rate. When the economy declines, the growth rate needs to pay more attention to the safety of the banking system because banks will be at increased risk of default due to the economic downturn. With its supervisory role, the State Bank needs to develop scenarios on increasing
annual economic growth, thereby identifying banks that may default in scenarios to
early warning, monitoring
+ The State and Government of Vietnam, in addition to creating favorable conditions for the business environment for domestic commercial banks, need to provide legal support and administrative reforms. Monetary policies need to take into account the impacts on joint stock commercial banks, especially weak joint stock commercial banks. Currently, resolving bad debts is an urgent and important requirement to reduce the risk of default of joint stock commercial banks. In addition to the efforts of commercial banks themselves to speed up the recovery and settlement of bad debts, helping credit institutions reduce transaction costs and transaction times, the Government needs to soon complete the process of handling secured assets, shortening the time to resolve secured asset handling records. For example, as soon as the debt is transferred to group 3, the bank can implement some liquidation procedures for secured assets. For bad debts of enterprises that banks cannot transfer to debt trading companies and other organizations and individuals, the Government needs to have a mechanism for banks to proactively apply measures to participate in restructuring the finances and operations of enterprises, and can allow banks to participate in the process of restructuring enterprises, allowing debt to be converted into equity capital and participating in business operations. The Government should also consider introducing policies to mobilize more resources to participate in the process of handling bad debts to help speed up this process. For weak commercial banks, to avoid unnecessary negative impacts, the Government can declare banks bankrupt according to the law, and the procedures for bankruptcy of credit institutions also need to be reviewed and amended by the National Assembly accordingly.
+ To avoid the risk of a banking system collapse, the State Bank needs to encourage and eventually force banks to apply regulations according to international practices in their operations, improve their information systems, statistics and forecasting work. Strengthen inspection and supervision of debt classification and loan risk provisioning of commercial banks. Inspection and supervision by the State Bank need to be conducted regularly and with quality to avoid banks' financial statements being good while in fact the bank is on the brink of bankruptcy as in some cases in the past. There needs to be a mechanism that requires banks to report and provide information honestly. For banks with a high risk of default, the State Bank also needs to have requirements on strengthening internal governance, requirements on increasing equity as a defense measure, setting credit growth limits to limit lending, and increasing liquidity for banks.
+ The State Bank needs to develop a set of standards and indicators to assess the risk of default of commercial banks, establish an early warning model for bank defaults, and help banks forecast the risk of default and make appropriate adjustments.
c) Proposing a model and process for building a model to warn of the risk of debt default for commercial banks :
The author proposes to use the Logit model with fixed-effect panel data to warn of the risk of default for Vietnamese commercial banks, the proposal is based on the achieved empirical results. Specifically:
+ The Logit model has identified 4 indicators affecting the possibility of default of commercial banks. The indicators include: RGDP, Marginal interest; Overdue debt / Total liabilities; Net loans / customer deposits.
+ Logit model with array data increases the number of degrees of freedom and thus increases the reliability
accuracy of statistical inferences.
+ The panel data Logit model with fixed effects quantifies the specific characteristics of each bank that affect the probability of default.
If the NH grouping is not clear, it is possible to apply additional neural network and decision tree models to get more information to help determine the risk more accurately because the experimental results of the thesis show that the neural network model and decision tree model have higher classification efficiency than the Logit model.
Through the experimental construction of a debt warning model for commercial banks in the thesis, the author proposes a debt warning process.
The bank default warning process has the following steps:
Step 1: Clearly define the research objectives
- Identify the banks to be studied.
- Clarify and define groups of banks, such as banks in the status of "high risk of default" or "low risk of default". The initial classification or concept of "high risk of default" or "low risk of default" will have a great influence on the warning results.
- Identify specific banks that fall into the “high risk of default” or “low risk of default” group. The grouping of banks should be based on a combination of different analyses.
Step 2: Collect data
- Collect data, these data are mainly indicators in financial statements. Non-financial information is also analyzed to get more information about banks.
- Depending on the characteristics of the data to determine the sample size. When determining the sample size, it is also necessary to pay attention to be able to check the out-of-sample performance of the model.
Step 3: Calculate the indices and determine the indices using model estimation
- Calculate financial indicators from original data. Should calculate a fairly wide class of indicators.
- Check assumptions about input variables: correlation, distribution of variables, etc.
- Identify variables that are capable of distinguishing the two groups of banks.
Step 4: Estimation and model selection
- Estimate Logit function with array data, build neural network model, decision tree.
- Analyze model results. Calculate default probability, classify risks, compare grouping results of models at the same time, and then draw conclusions.
CONCLUSION AND FURTHER RESEARCH DIRECTIONS
Based on the need for forecasting the default of commercial banks and the existence of research gaps at home and abroad, this thesis applies the Logit regression model with array data and some non-parametric models (neural networks, decision trees) to build a model for warning the risk of default for Vietnamese commercial banks. To apply these models, the author chooses the bad debt index combined with the analysis of the performance of banks as criteria for determining the risk of default. The forecast variables in the thesis are mainly built from the indicators in the CAMELS model and are calculated from the financial statements of commercial banks in the period 2010-2015. The results achieved by the thesis are as follows:
+ Firstly: The thesis systematically reviews the methods and models of debt warning applied to companies, especially banks, from univariate analysis methods to methods using modern intelligent techniques that are currently widely used in debt warning analysis. Thereby, it points out the advantages and disadvantages of each method and model, and points out the research gap to consider choosing the Logit model with array data to build a debt warning model for Vietnamese commercial banks.
+ Second : The thesis builds a theoretical basis for the risk of default of Vietnamese commercial banks. The thesis analyzes and clarifies the current state of operations and the risk of default of Vietnamese commercial banks in the period 2010-2015. The author analyzes and proposes criteria to determine the risk of default for Vietnamese commercial banks based on the analysis of bad debts and the performance of banks.
+ Third: The thesis builds and selects a system of 39 micro indicators and 3 macro indicators used in warning of bank defaults. It identifies indicators that directly affect the risk of default of commercial banks. These indicators are: overdue debt / total liabilities; net interest margin, net loans / customer deposits. The study has demonstrated the influence and quantified the level of influence of the RGDP variable on the risk of default of commercial banks.
+ Fourth: The thesis proposes a debt warning model for Vietnamese commercial banks using the Logit regression model with array data. This model helps identify factors and indicators affecting the risk of debt default, and determines the probability of belonging to risk groups for banks in the sample. This model gives results that are economically appropriate, ensuring the standards of a good model. Experimental results of the thesis

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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