ORGANIZATIONAL STRUCTURE OF THE DEPOSIT INSURANCE ORGANIZATION IN VIETNAM
Diagram 2.2 Organizational structure of BHTGVN
Source: www.div.gov.vn
- Regulations on organizations participating in deposit insurance: According to Article 2, Decree No. 89; Clause 1, Article 1 of Decree No. 109 and Point a, Clause 1, Section I, Circular No. 03/2006 stipulate that credit institutions and organizations that are not credit institutions are allowed to perform certain banking activities according to the provisions of the Law on Credit Institutions that receive deposits from organizations and individuals must participate in compulsory deposit insurance (these organizations are called organizations participating in deposit insurance).
Organizations participating in BHTG must publicly post the BHTG Certificate.
at headquarters and transaction points.
Currently, organizations participating in social insurance include the following types:
- State commercial bank;
- Joint stock commercial bank;
- Joint venture bank;
- Foreign bank branches;
- Finance companies, financial leasing companies;
- Central People's Credit Fund;
- Grassroots credit funds.
Number of organizations participating in BHTG
Along with the strong development of the country in the renovation period is the rapid growth in the number of credit institutions, the diversity of banking types has led to an increase in the number of organizations participating in deposit insurance. By the end of December 2010, the deposit insurance policy had been implemented for 1,160 organizations. Including: 42 commercial banks, 05 joint venture banks, 05 100% foreign-owned banks, 35 foreign bank branches, 12 non-bank credit institutions, 01 central People's Credit Fund and 1,060 grassroots People's Credit Funds (Chart 2.1).
Chart 2.1 Number of organizations participating in social insurance in the period 2000-2010

Source: www.div.gov.vn
Table 2.2 Proportion of organizations participating in social insurance
Type of organization
Quantity | Proportion (%) | |
Commercial Bank | 87 | 7.50 |
Non-bank credit institutions | 12 | 1.04 |
QTDND Central and grassroots | 1,061 | 91.46 |
Total | 1,160 | 100 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Total Number of Organizations, Land Areas, Land Use Area of Economic Organizations in 2019 -
Number of Teams and Athletes Participating in National and International Competitions in Hai Duong Province -
Current status of deposit insurance policy - 3 -
Improving the Quality of Human Resources to Ensure Loans to the Right Targets to Meet the Needs of People and Economic Organizations Participating in Agricultural Activities
Source: www.div.gov.vn
It can be seen that the majority of organizations participating in the deposit insurance are the People's Credit Funds, accounting for 91.46% of the total number of organizations participating in the deposit insurance. These funds operate on a small scale in each locality, suitable for the characteristics of 80% of the population being rural. Although this type of organization has a total capital mobilization of deposits that is not as large as that of commercial banks, the depositors are the target of the deposit insurance policy, which are customers with limited education and access to information. Although their deposits are small, they are often the entire fortune of the farmer.
- Regulations on insured depositors: According to Article 2, Decree 89; Decree No. 109; Circular No. 03/2006, insured depositors are individuals, households, cooperatives, private enterprises and partnerships depositing money at organizations participating in deposit insurance.
Compared to the provisions of Decree No. 89, the provisions of Decree No. 109 have expanded the scope of insured depositors to include households, cooperatives, private enterprises and partnerships. This expansion is reasonable and has contributed to better protecting the interests of many depositors.
The reason for such a regulation is that the policy's objective is to protect the interests of small depositors and organizations with small capital, who often deposit money for savings, have little ability to access and analyze information about the market and the operations of deposit-taking organizations, so they are susceptible to risks. In addition, this regulation encourages people to deposit money in banks instead of investing in other areas, helping deposit-taking organizations mobilize more capital and thereby provide more credit to the economy.
Other organizations such as joint stock companies, limited liability companies, etc., if they have deposits in banks, are not entitled to insurance benefits because the deposits of these organizations are often for payment purposes, not for savings, and the stability of these deposits is difficult to stabilize. Moreover, these types of organizations often have large scale of operations and have advantages in capturing information. Therefore, the deposit insurance policy in Vietnam does not yet insure the deposits of these organizations.
2.2.2.2. Regulations on types of insured deposits
In Vietnam, based on the provisions of the deposit insurance policy, the insured deposits are deposits in Vietnamese Dong, including: Non-term and term savings deposits; Non-term and term deposits including deposits on personal accounts; Money to buy deposit certificates and bonds recorded in the deposit insurance policy.
A certificate issued by a competent state agency that allows an organization to participate in deposit insurance of depositors being individuals, households, cooperatives, private enterprises and partnerships deposited at an organization participating in deposit insurance, except for the following cases:
Deposits of depositors who are shareholders owning more than 10% of the charter capital or holding more than 10% of the voting shares of that deposit insurance participating organization;
Deposits of depositors who are members of the Board of Directors, Board of Supervisors, General Director (Director), Deputy General Director (Deputy Director) of the organization participating in deposit insurance;
Deposits are used to secure the performance of the depositor's obligations;
Money to buy anonymous valuable papers from organizations participating in deposit insurance
release;
Foreign currency deposits.
The reason for such a regulation is because the state wants to protect small depositors, whose access to information related to banking activities is limited, and there are types of deposits used to guarantee the performance of depositors' obligations to make deposits, bets, and deposits that are not insured because the payment and disbursement of that amount depends largely on the performance of depositors' obligations, thus making banks not proactive in determining the term, causing passivity in capital use, creating instability for banking activities. Furthermore, the deposit insurance policy in Vietnam does not protect foreign currency deposits, which is a measure to protect the domestic currency, prevent dollarization, and support the country's foreign exchange management policy.
Applying the regulations of the deposit insurance policy, by the end of 2010, the insured deposit balance was about 800,000 billion VND, 4 times higher than in 2005 [21].
2.2.2.3. Regulations on insurance payment limits
According to current regulations, the insurance amount paid for all deposits (including principal and interest) of a depositor (individual or legal representative) at an organization participating in the Deposit Insurance is up to 50 million VND.
Initially, when surveying to draft and promulgate the policy, the limit of deposit insurance payment was set at 30 million VND, approximately 5.5 times the average national income per capita and meeting the protection of 80% of customers with currencies that are subject to insurance. However, from 2005 until now, this payment limit has been increased to 50 million VND.
The Deposit Insurance Organization shall make insurance payments when the insured organization is terminated by a competent state agency and the organization becomes insolvent.
Currently, Vietnam is applying a limited-scope deposit insurance mechanism (i.e. setting a maximum deposit payment limit). Thus, with the maximum payment level of 50 million VND (including principal and interest)/person/organization participating in the Deposit Insurance, a person whose total deposit amount is more than 50 million VND when an insurance event occurs will only receive a maximum of 50 million VND, the excess will be paid during the liquidation of the assets of the organization participating in the Deposit Insurance according to the provisions of the Bankruptcy Law 2004. Also according to the regulations, the payment level according to the depositor at an organization participating in the Deposit Insurance means: The Deposit Insurance Organization will make payment to a subject at a bank, not based on the number of savings books (accounts) of that individual, this means that a person with many savings books (accounts) at a bank, when an insurance payment event occurs, they will only receive an insurance amount of 50 million VND.
Currently, Vietnam's insurance coverage limit is relatively low compared to other countries.
world, from the initial level of 30 million VND/person to 50 million VND/person in 2005
million VND/person. If in 2005 this limit was approximately 5 times GDP per capita and protected all deposits of about 80% of depositors, by 2010 this limit was only equivalent to 2.2 times GDP per capita.
Chart 2.2 Social Insurance Payment Limits of Some Social Insurance Systems
(GDP/capita)
5.5 times
10
8
6
4
2
Poland
Latvia
Lebanon
Belgium
Iceland
Virtue
Tanzania
Sri Lanka
Greece
Nigeria
Canada
beer colom
Philippines
Taiwan
Kenya
India
Dominican Republic
Om an
0
Source: [1, p. 132]
2.2.2.4. Regulations related to insurance payment procedures.
When an insured event occurs, the Vietnam Deposit Insurance Organization is responsible for paying the insured deposit amount to depositors at the deposit insurance participating organization with the insured event, including principal and interest up to the time of the insured event, but not exceeding the maximum insured amount prescribed by law, which is 50 million VND. The deposit amount (including principal and interest) exceeding the maximum amount paid by the deposit insurance organization will be paid to depositors during the liquidation of the assets of the deposit insurance participating organization in accordance with the provisions of the Bankruptcy Law.
In Vietnam, the deposit insurance payment process is regulated in legal documents on deposit insurance, according to the provisions of Section VII of Circular No. 03/2000/TT-NHNN5 dated March 16, 2000 guiding the implementation of Decree No. 89/1999/ND-CP and Decree No. 109/2005/ND-CP, Article 17 is supplemented as follows:
as follows: “The payment of insured amounts to depositors is directly carried out by the deposit insurance organization or authorized to be carried out by a credit institution on the basis of an authorization contract in accordance with the provisions of law” . The Vietnam Deposit Insurance Organization shall pay depositors when all of the following conditions are met:
- The depositor must be on the approved payment list;
- The depositor must have documents proving legal ownership of his/her money at the deposit insurance participating organization with the insured event, along with an identity card or passport.
In case the depositor loses documents such as savings books, registered deposit certificates, valuable papers, passports, identity cards, etc., the payment of insurance money to the depositor will be handled according to the instructions of the Vietnam Deposit Insurance Organization.
Payment of insurance money to depositors is carried out according to the following procedures:
Within 15 days of receiving a document from the State Bank terminating the operation of receiving individual deposits, the organization participating in deposit insurance must complete a list of depositors at its organization and send it to the Vietnam Deposit Insurance;
Upon receiving the list of deposits, the Vietnam Deposit Insurance Organization, together with the deposit insurance participating organization, shall check the list of depositors and the amount that the Vietnam Deposit Insurance Organization must pay to each depositor; After agreeing on the list of depositors and the total amount of deposits that the Vietnam Deposit Insurance Organization must pay according to regulations, it shall submit it to the Board of Directors of the Vietnam Deposit Insurance Organization for approval as a basis for organizing the implementation of payment;
Immediately after approval by the Board of Directors, the Deposit Insurance of Vietnam
Nam must announce this payment in the mass media, posted

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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