2.1.3. Technical infrastructure system
2.1.3.1. About traffic
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Identify Rating Levels and Rating Scales
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of the islanders. Therefore, this indicator will be divided into two sub-indicators:
a1. Natural tourism attractiveness a2. Cultural tourism attractiveness
b. Tourist capacity
The two island communes in Quan Lan have different capacities to receive tourists. Minh Chau Commune is home to many standard hotels and resorts, attracting high-income domestic and international tourists. Meanwhile, Quan Lan Commune has many motels mainly built and operated by local people, so the scale and quality are not high, and will be suitable for ordinary tourists such as students.
c. Time of exploitation of Quan Lan Island Commune:
Quan Lan tourism is seasonal due to weather and climate conditions and festivals only take place on certain days of the year, specifically in spring. In Quan Lan commune, the period from April to June and from September to November is considered the best time to visit Quan Lan because the cultural tourism activities are mainly associated with festivals taking place during this time.
Minh Chau island commune:
Tourism exploitation time is all year round, because this is a place with a number of tourist attractions with diverse ecosystems such as Bai Tu Long National Park Research Center, Tram forest, Turtle Laying Beach, so besides coming to the beach for tourism and vacation in the summer, Minh Chau will attract research groups to come for tourism combined with research at other times of the year.
d. Sustainability
The sustainability of ecotourism sites in Quan Lan and Minh Chau communes depends on the sensitivity of the ecosystems to climate changes.
landscape. In general, these tourist destinations have a fairly high level of sustainability, because they are natural ecosystems, planned and protected. However, if a large number of tourists gather at certain times, it can exceed the carrying capacity and affect the sustainability of the environment (polluted beaches, damaged trees, animals moving away from their habitats, etc.), then the sustainability of the above ecosystems (natural ecosystems, human ecosystems) will also be affected and become less sustainable.
e. Location and accessibility
Both island communes have ports to take tourists to visit from Van Don wharf:
- Quan Lan – Van Don traffic route:
Phuc Thinh – Viet Anh high-speed boat and Quang Minh high-speed boat, depart at 8am and 2pm from Van Don to Quan Lan, and at 7am and 1pm from Quan Lan to Van Don. There are also wooden boats departing at 7am and 1pm.
- Van Don - Minh Chau traffic route:
Chung Huong high-speed train, Minh Chau train, morning 7:30 and afternoon 13:30 from Van Don to Minh Chau, morning 6:30 and afternoon 13:00 from Minh Chau to Van Don.
f. Infrastructure
Despite receiving investment attention, the issue of infrastructure and technical facilities for tourism on Quan Lan Island is still an issue that needs to be resolved because it has a direct impact on the implementation of ecotourism activities. The minimum conditions for serving tourists such as accommodation, electricity, water, communication, especially medical services, and security work need to be given top priority. Ecotourism spots in Minh Chau commune are assessed to have better infrastructure and technical facilities for tourism because there are quite complete and synchronous conditions for serving tourists, meeting many needs of domestic and foreign tourists.
3.2.1.4. Determine assessment levels and assessment scales
Corresponding to the levels of each criterion, the index is the score of those levels in the order of 4, 3, 2, 1 decreasing according to the standard of each level: very attractive (4), attractive (3), average (2), less attractive (1).
3.2.1.5. Determining the coefficients of the criteria
For the assessment of DLST in the two communes of Quan Lan and Minh Chau islands, the students added evaluation coefficients to show the importance of the criteria and indicators as follows:
Coefficient 3 with criteria: Attractiveness, Exploitation time. These are the 2 most important criteria for attracting tourists to tourism in general and eco-tourism in particular, so they have the highest coefficient.
Coefficient 2 with criteria: Capacity, Infrastructure, Location and accessibility . Because the assessment area is an island commune of Van Don district, the above criteria are selected by the author with appropriate coefficients at the average level.
Coefficient 1 with criteria: Sustainability. Quan Lan has natural and human-made ecotourism sites, with high biodiversity and little impact from local human factors. Most of the ecotourism sites are still wild, so they are highly sustainable.
3.2.1.6. Results of DLST assessment on Quan Lan island
a. Assessment of the potential for natural tourism development
For Minh Chau commune:
+ Natural tourism attractiveness is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined as average (2 points) and the coefficient is quite important (coefficient 2), then the score of Capacity criterion is 2 x 2 = 4.
+ Exploitation time is long (4 points), the most important coefficient (coefficient 3) so the score of the Exploitation time criterion is 4 x 3 = 12.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is assessed as good (3 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 3 x 2 = 6 points.
The total score for evaluating DLST in Minh Chau commune according to 6 evaluation criteria is determined as: 12 + 4 + 12 + 4 + 4 + 6 = 42 points
Similar assessment for Quan Lan commune, we have the following table:
Table 3.3: Assessment of the potential for natural ecotourism development in Quan Lan and Minh Chau communes
Attractiveness of self-tourismof course
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
CommuneMinh Chau
12
12
4
8
12
12
4
4
4
8
6
8
42/52
Quan CommuneLan
6
12
6
8
9
12
4
4
4
8
4
8
33/52
b. Assessment of the potential for humanistic tourism development
For Quan Lan commune:
+ The attractiveness of human tourism is determined to be very attractive (4 points) and the most important coefficient (coefficient 3), so the score of the Attractiveness criterion is 4 x 3 = 12.
+ Capacity is determined to be large (3 points) and the coefficient is quite important (coefficient 2), then the score of the Capacity criterion is 3 x 2 = 6.
+ Mining time is average (3 points), the most important coefficient (coefficient 3) so the score of the Mining time criterion is 3 x 3 = 9.
+ Sustainability is determined as sustainable (4 points), the important coefficient is the average coefficient (coefficient 1), so the score of the Sustainability criterion is 4 x 1 = 4 points.
+ Location and accessibility are determined to be quite favorable (2 points), the coefficient is quite important (coefficient 2), the criterion score is 2 x 2 = 4 points.
+ Infrastructure is rated as average (2 points), the coefficient is quite important (coefficient 2), then the score of the Infrastructure criterion is 2 x 2 = 4 points.
The total score for evaluating DLST in Quan Lan commune according to 6 evaluation criteria is determined as: 12 + 6 + 6 + 4 + 4 + 4 = 36 points.
Similar assessment with Minh Chau commune we have the following table:
Table 3.4: Assessment of the potential for developing humanistic eco-tourism in Quan Lan and Minh Chau communes
Attractiveness of human tourismliterature
Capacity
Mining time
Sustainability
Location and accessibility
Infrastructure
Result
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Point
DarkMulti
Quan CommuneLan
12
12
6
8
9
12
4
4
4
8
4
8
39/52
Minh CommuneChau
6
12
4
8
12
12
4
4
4
8
6
8
36/52
Basically, both Minh Chau and Quan Lan localities have quite favorable conditions for developing ecotourism. However, Quan Lan commune has more advantages to develop ecotourism in a humanistic direction, because this is an area with many famous historical relics such as Quan Lan Communal House, Quan Lan Pagoda, Temple worshiping the hero Tran Khanh Du, ... along with local festivals held annually such as the wind praying ceremony (March 15), Quan Lan festival (June 10-19); due to its location near the port and long exploitation time, the beaches in Quan Lan commune (especially Quan Lan beach) are no longer hygienic and clean to ensure the needs of tourists coming to relax and swim; this is also an area with many beautiful landscapes such as Got Beo wind pass, Ong Phong head, Voi Voi cave, but the ability to access these places is still very limited (dirt hill road, lots of gravel and rocks), especially during rainy and windy times; In addition, other natural resources such as mangrove forests and sea worms have not been really exploited for tourism purposes and ecotourism development. On the contrary, Minh Chau commune has more advantages in developing ecotourism in the direction of natural tourism, this is an area with diverse ecosystems such as at Rua De Beach, Bai Tu Long National Park Conservation Center...; Minh Chau beach is highly appreciated for its natural beauty and cleanliness, ranked in the top ten most beautiful beaches in Vietnam; Minh Chau commune is also home to Tram forest with a large area and a purity of up to 90%, suitable for building bridges through the forest (a very effective type of natural ecotourism currently applied by many countries) for tourists to sightsee, as well as for the purpose of studying and researching.
Figure 3.1: Thenmala Forest Bridge (India) Source: https://www.thenmalaecotourism.com/(August 21, 2019)
3.2.2. Using SWOT matrix to evaluate Quan Lan island tourism
General assessment of current tourism activities of Quan Lan island is shown through the following SWOT matrix:
Table 3.5: SWOT matrix evaluating tourism activities on Quan Lan island
Internal agent
Strengths- There is a lot of potential for tourism development, especially natural ecotourism and humanistic ecotourism.- The unskilled labor force is relatively abundant.- resource environmentunpolluted, still
Weaknesses- Poorly developed infrastructure, especially traffic routes to tourist destinations on the island.- The team of professional staff is still weak.- Tourism products in general
quite wild, originalintact
general and DLST in particularalone is monotonous.
External agents
Opportunity- Tourism is a key industry in the socio-economic development strategy of the province and Van Don economic zone.- Quan Lan was selected as a pilot area for eco-tourism development within the framework of the green growth project between Quang Ninh province and the Japanese organization JICA.- The flow of tourists and especially ecotourism in the world tends toincreasing
Challenge- Weather and climate change abnormally.- Competition in tourism products is increasingly fierce, especially with other localities in the province such as Ha Long, Mong Cai...- Awareness of tourists, especially domestic tourists, about ecotourism and nature conservation is not high.
Through summary analysis using SWOT matrix we see that:
To exploit strengths and take advantage of opportunities, it is necessary to:
- Diversify products and service types (build more tourism routes aimed at specific needs of tourists: experiential tourism immersed in nature, spiritual cultural tourism...)
- Effective exploitation of resources and differentiated products (natural resources and human resources)
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Completing the accounting of revenue, expenses and determining business results at Huong Duong Tourism Development and Service Company - 10 -
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Completing the accounting of revenue, expenses and determining business results at Huong Duong Tourism Development and Service Company - 2
a. Road traffic: Connecting the Central Highlands provinces, including National Highway 20 connecting Da Lat City - the most important tourist city of the region with Ho Chi Minh City - the largest economic, commercial and tourist center of the country. National Highway 27 connecting Lam Dong from Krong No to Eo Gio bordering Ninh Thuan, 123 km long, meeting level 4 mountainous standards.
National Highway 28 is 108 km long, connecting Binh Thuan with Lam Dong and Dak Nong.

National Highway 14 connects Kon Tum with Quang Nam, Da Nang City, Dak Lak,
Dak Nong and the Southeast provinces.
National Highway 55 runs through Bao Lam, Bao Loc and Binh Thuan districts, the road is paved with asphalt and concrete.
National Highway 19 connects to Quy Nhon Port, Binh Dinh, 180 km long, connecting to the northeastern provinces of Cambodia to the West. National Highway 25 connects Gia Lai with Phu Yen. National highways connecting the Central Highlands provinces with the Central Coast, Ho Chi Minh City, connecting the two neighboring countries of Laos and Cambodia are very convenient for transporting goods to export ports and for tourism transportation.
In general, the road traffic system of the Central Highlands basically reaches level 4 and level 5 in mountainous areas. Although it has been restored and maintained, due to natural factors and repair budgets, many roads are severely degraded, making inter-regional traffic difficult.
In the road traffic development strategy of the Central Highlands, the Government has approved the Dau Giay - Da Lat expressway project with an investment capital of 1 billion USD; after completion, it will be an important strategic road connecting the two currently developing tourist cities of Ho Chi Minh City and Da Lat. The 200 km long route is an important infrastructure of the region, passing through the two provinces of Dong Nai and Lam Dong, avoiding densely populated areas such as Phuong Lam town, Tan Phu (Dong Nai), Madagui,
Bao Loc City, Di Linh Town, Tung Nghia Town (Lam Dong) join the existing 19km highway. The Government has also agreed to invest in upgrading National Highway 20 from Da Lat to Ho Chi Minh City and National Highway 27 connecting Da Lat to Dak Lak.
b. Air: Lien Khuong Da Lat Airport is level 4B, with a runway 3524m long, 45m wide; aircraft parking area 23,100 m2, capacity 1.5 million - 2.5 million passengers/year. Lien Khuong Da Lat Airport can receive Boeing 767, A320, A321 aircraft, with peak hour frequency of 580 domestic passengers to Hanoi, Ho Chi Minh City, Da Nang as present, since 2015, opening flights to Singapore, Laos, Cambodia, Korea...
Buon Ma Thuot Airport with a 3000m runway, 45m wide, can handle 120 passengers/hour, with a capacity of 800,000 passengers/year, 300 tons of cargo/year. Currently, there are flights to Hanoi, Ho Chi Minh City and Da Nang with A320, A321, ATR72 aircraft... In the near future, Buon Ma Thuot Airport will establish international flights to Southeast Asian countries.
Since March 2011, the Ministry of Transport has decided to invest in upgrading Pleiku airport with a capital of 2,200 billion, level from 3C to 4C with a runway 3,000m long, 45m wide, capable of receiving 330,000 passengers/year.
Thus, regarding aviation, the entire Central Highlands region has been invested in upgrading, meeting the travel needs and serving tourists with a team of aviation staff well equipped with expertise, professionalism and working spirit.
c. Railway: The 84 km long Da Lat - Phan Rang railway with 6 stations was built during the French period. It has not been used since 1975. Currently, the railway industry has restored nearly 10 km of the Da Lat - Trai Mat route to serve tourism. The Government has now allowed the restoration of the entire route for sightseeing and transportation. Lam Dong province is calling for foreign investment in the Da Lat - Thap Cham railway project with an investment capital of 320 million USD in the form of BOT investment.
2.1.3.2. Power supply system
The entire Central Highlands has a fairly stable power supply, including the 160 MW Da Nhim hydroelectric plant, the 300 MW Ham Thuan hydroelectric plant, the 175 MW Da My plant, the 31 MW Suoi Vang plant, the 300 MW Dai Ninh hydroelectric plant, and the 720 MW YALY plant. Nearly 98% of the communes in the Central Highlands have electricity, with many voltage levels of 220 kv, 110 kv, 66 kv, 35 kv, 31.5 kv. However, some lines have been built for many years, the service radius is too long and there is a large loss of electricity.
2.1.3.3. Water supply system
The water supply system for the 5 provinces is mainly provided by the Dong Nai River, Seropok River, Sesan River, etc. For the cities of Da Lat, Buon Ma Thuot, Pleiku, etc., the capacity is stable, while in other localities, people mainly use drilled wells, and some districts still use spring water for daily life.
2.1.3.4. Postal and telecommunications system
The telecommunications network in the Central Highlands has undergone many positive changes in recent years. The postal and telecommunications industry has developed with modern technology and rapid production value. The entire region has a postal system, covering 90% of communes and wards, and a telephone system covering 90% of communes and wards. The Internet has developed rapidly to districts, towns and cities. This is a favorable factor for the development of economic sectors in general and tourism in particular.
2.1.4. Social infrastructure
2.1.4.1. Training and research facilities
The Central Highlands has 07 universities and university branches, 31 colleges and vocational high schools, 108 vocational training centers and facilities, 527 continuing education and community learning centers, 53 provincial and district-level ethnic boarding schools. Typical training and research facilities include:
- Dalat University was established in 1958 with 17 training faculties, a scale of 26 thousand students, the number of students graduating every year is nearly 3 thousand people. This is a school with traditional majors such as: Business Administration (before 1975), Nuclear Physics, Social Work - Community Development... The school has trained bachelors in tourism since 2007, with majors in restaurant management, hotel and travel tourism, with over 200 students graduating every year.
- Tay Nguyen University was established in 1976, with 20,000 students. This is a university with many ethnic minority students in the Central Highlands, with majors such as: Medicine, Economics, Agriculture and Forestry...
- Yersin Dalat Private University was established in 1997 with 7,000 students, training in Tourism, Environment, Biotechnology... The school trains in Tourism Business Administration, with more than 100 students graduating each year.
In addition, Lam Dong College of Economics and Technology, Da Lat Vocational College, and Tourism College (under the General Department of Tourism) annually train nearly 2,000 tourism students.
- Dalat Nuclear Research Institute was re-established after April 30, 1975, mainly serving nuclear science research and training. Dalat University and Dalat Nuclear Research Institute are training facilities for engineers for the Ninh Thuan nuclear power plant.
In the Central Highlands, the labor market is annually provided with tens of thousands of engineers, bachelors, technicians, etc. to serve the socio-economic sectors. Currently, the Kon Tum branch of the University of Danang is training in Kon Tum province. Human resource training capacity is enhanced as a number of new facilities are being established. Lam Dong province has approved projects to build Ho Chi Minh City University of Technology, Ho Chi Minh City University of Architecture, Ton Duc Thang University, etc. Lam Dong province has also allocated 600 hectares in Lac Duong district to call on international universities to invest in the field of higher education.
2.1.4.2. Medical and health care service facilities
The Central Highlands provinces have 97 general hospitals and regional clinics out of 707 medical facilities, 8,475 medical staff, including 2,402 doctors. All medical facilities in the Central Highlands provinces have 8,285 beds. Medical facilities ensure service for tourists, creating peace of mind for tourists. However, the response of the health sector is still limited, especially in remote areas, the gap and level of enjoyment of medical services between urban and rural areas are still different. Socialization of medical work has not received due attention.
2.1.4.3. Banking and credit system
The banking and credit institution system covers the Central Highlands provinces, in addition to state-owned commercial banks such as: Investment and Development Bank, Industrial and Commercial Bank, Foreign Trade Bank, Agricultural and Rural Development Bank with branches in districts and communes serving investment, joint-stock commercial banks have developed quite rapidly due to development needs. Banks such as ACB, Techcombank, Dong A, SHB... have created a rich currency market, providing many services for tourists and investors in the area. Modern banking technology such as ATM system, electronic credit, Ebanking... has served well and conveniently for tourists.
2.1.5. Position of Central Highlands tourism in Vietnam's tourism system
2.1.5.1. Comparative advantages of Central Highlands tourism
Nature has endowed the Central Highlands with rich and diverse natural resources, with 9 adjacent plateaus, creating 3 sub-regions of terrain with 3 sub-regions of climate from low to high, no place in Vietnam has a climate regime as diverse as the Central Highlands. The terrain of the Central Highlands not only functions to preserve soil, climate, and hydropower but is also a living museum of flora and fauna. The Central Highlands itself holds within it a treasure trove of culture, history, especially folk culture that is not mixed with other cultures, which is an important factor for the development of cultural, historical, and ecological tourism.
Central Highlands tourism has a comparative advantage over many other localities in the country in competing and dominating the market, including a favorable geographical location and outstanding tourism resources due to a relatively diverse and developed infrastructure system.
The tourist location is adjacent to the key economic development area in the South (Ho Chi Minh City - Binh Duong - Dong Nai - Ba Ria Vung Tau - Long An) where there is the largest international airport in the country, an important seaport and international border gate; is a pole of the tourist center of Nha Trang - Ninh Chu - Da Lat. The Central Highlands is also located near the developing economic region of the Central Coast, Da Nang, Khanh Hoa, Binh Thuan. Favorable conditions for economic development, opportunities for growth of international tourist sources from developed regions and from three countries: Laos, Cambodia, Thailand. The Central Highlands has a special position as the common home of the three Indochinese countries, the gateway to Southeast Asian countries and the world.
2.1.5.2. About tourism resources
The Central Highlands provinces have beautiful natural landscapes, a mild, cool climate all year round, attracting all types of tourism.
Central Highlands tourism is rich and diverse, a rare mountainous tourist area.
in our country and in the world.
The Central Highlands has famous tourist destinations such as Da Lat City, Buon Ma Thuot City, Pleiku City with famous architectural heritages, beautiful landscapes, with a history of formation and development of more than 100 years, are famous tourism brands at home and abroad, have a stable traditional market and a potential international market.
The Central Highlands has a rich and unique treasure of folk culture, with traditional festivals all year round and many unexploited mysteries that are factors that attract tourists.
In Southeast Asia, there is no destination with the most attractive type of resort and eco-tourism like Da Lat and some areas of the Central Highlands. Therefore, tourism in the Central Highlands is an attractive destination for tourism in Vietnam and Southeast Asia.
2.1.5.3. About infrastructure
The infrastructure of the Central Highlands is quite developed, especially after the implementation of Resolution 10-NQ/TN of the Politburo on socio-economic development and ensuring security and defense in the Central Highlands in the 2001-2010 period. The national highway system connecting the Central Highlands with Ho Chi Minh City, the Southeast, the South and the South Central provinces has been invested in and upgraded; creating connections and convenient traffic for the economic development of the region with other localities. The Government has invested in and upgraded Lien Khuong airport, Buon Ma Thuot airport and Pleiku airport to improve air transport capacity for the Central Highlands. Vietnam Electricity Group has connected the Dai Ninh hydropower plant to the national grid to increase the power supply capacity for the region and the country, ensuring electricity for daily life and tourism activities. The Ministry of Education and Training has upgraded 4 colleges and will establish 2 more universities, increasing the capacity to train human resources for the entire region in the 2010-2020 period.
2.1.5.4. Position and role of Central Highlands tourism in regional and national development strategy
The strategy and master plan for Vietnam's tourism development to 2010, adjusted to 2020, orients the development of tourism space according to 3 regions, six centers and seven key tourism development areas.
Central Highlands tourism belongs to the South Central and Southern tourist regions, one of three national tourist regions.
With advantages in climate and natural landscape, favorable location for communication, unique culture, Central Highlands tourism holds a very important position in the tourism development strategy of Vietnam; of the South Central and Southern tourist regions. Central Highlands
Located in the strongly developing tourist triangle of Ho Chi Minh City - Da Lat - Nha Trang, it is the driving force for the development of the whole region.
The Central Highlands with Da Lat City is identified as one of the 12 tourist cities of the country. Central Highlands tourism is located on the important national tourist routes of the "legendary Ho Chi Minh trail", the "Central Highlands green road" and the "Central heritage road".
Therefore, Central Highlands tourism plays a very important role in the development of Vietnam tourism.
2.1.5.5. Socio-economic conditions
Implementing the Resolution of the 10th National Congress of the Party; Resolution 10-NQ/TN of the Politburo on socio-economic development and ensuring security and defense in the Central Highlands region for the period 2001-2010; Decision No. 25/2008/QD-TTg stipulating a number of mechanisms and policies to support socio-economic development for the Central Highlands provinces until 2010. Thanks to the correct policies of the Party and the State, with the efforts of the Party Committee, government and people of all ethnic groups in the region, the Central Highlands economy has had fundamental changes in many fields. The economy has continuously grown, the economic structure has shifted in a positive direction, industrial production has developed, the capacity for processing agricultural, forestry and food products has been improved; infrastructure has been gradually improved and developed...
In 2008, the region's GDP increased by 14%, the average income per capita (current price) reached 11,846 million VND/person, the poverty rate in the region was 15.5%. In the period 2005 - 2008, the region mobilized and disbursed 74,181 billion VND of investment capital, of which the budget capital reached about 34% [5].
Over the past ten years, the implementation of Resolution 10-NQ/TN of the Politburo has brought a new economic and social appearance and political stability to the Central Highlands. With the investment of the state, the economic restructuring process has achieved impressive results. In 2001, the average income per capita was only 2.9 million VND, but in 2010 it increased to 15.5 million VND, equal to 67% of the national average. Value





