2.3.1.4. Loan balance structure by economic sector
Table 2.7: Outstanding loans classified by economic sector in the period 2007-2011
Unit: Billion VND
Target
Year 2007 | Year 2008 | Year 2009 | Year 2010 | Year 2011 | |
Total outstanding debt | 23,846 | 27,320 | 35,721 | 48,041 | 58,288 |
State-owned enterprise | 4,531 | 3,278 | 4,644 | 5,764 | 6.412 |
Proportion | 19% | 12% | 13% | 12% | 11% |
LLC, JSC, Private Enterprise | 6,677 | 10,018 | 14,646 | 23,060 | 29,144 |
Proportion | 28% | 37% | 41% | 48% | 50% |
Foreign invested enterprise | 4,054 | 4089 | 5358 | 8,167 | 8,743 |
Proportion | 17% | 15% | 15% | 17% | 15% |
Other economic components | 8,584 | 9,835 | 11,074 | 11,049 | 13,989 |
Proportion | 36% | 36% | 31% | 23% | 24% |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Organizational Structure of Joint Stock Commercial Bank for Foreign Trade of Vietnam - Bac Ninh Branch -
Economic Structure by Sector 2005 - 2015. -
Loan Sales Situation of Military Commercial Joint Stock Bank - Hue Branch in the Period 2017 - 2019 -
Some Theoretical Models on Economic Sector Structure Shift

Source: Report of State Bank of Dong Nai province
In total outstanding loans, outstanding loans to LLCs, joint stock companies and private enterprises account for a fairly high proportion and have increased over the years, from 28% in 2007 to 37% in 2008; 41% in 2009; 48% in 2010 and up to 50% in 2011. This is explained by the increase in the number and scale of private enterprises and LLCs due to increased capital and new registrations. Commercial banks in the area are currently increasing loans to private enterprises, because of the high efficiency of these enterprises. Meanwhile, the proportion of loans to state-owned enterprises has also decreased correspondingly from 19% in 2007 to only 11% in 2011.
Foreign-invested enterprises have a large proportion of outstanding debt that has not changed much, around 16%. Other economic sectors have a proportion of outstanding debt that has gradually decreased from 36% to 24% in 2011.
Outstanding loans to the state economic sector tend to decrease due to the inefficient nature of business operations. Currently, banks have become more autonomous in lending to this economic sector, the proportion of outstanding loans to the state economic sector has decreased because some effective state enterprises have converted their form into joint stock companies.
2.3.2 Current status of credit risk
2.3.2.1 Loan balance structure classified by debt group
Currently, commercial banks in the province measure and control risks mainly through indicators such as the ratio of overdue debt (group 2-5), bad debt group (3-5), debt with the possibility of losing capital (group 5) accounting for what percentage of total outstanding loans, increasing or decreasing compared to the previous year to have measures to control credit risks, ensuring stable business operations.
Table 2.8: Outstanding debt classified by debt group in the period 2007-2011
Unit: Billion VND
Target
Year 2007 | Year 2008 | Year 2009 | Year 2010 | Year 2011 | |
Total outstanding debt | 23,846 | 27,320 | 35,721 | 48,041 | 58,288 |
Qualified Debt (Group 1 debt) | 23,402 | 24,847 | 32,863 | 45,590 | 53,392 |
Proportion | 98% | 91% | 92% | 95% | 91.6% |
Overdue debt (Debt group 2-5) | 444 | 2,473 | 2,858 | 2,451 | 4,896 |
Proportion | 1.9% | 9.1% | 8.0% | 5.1% | 8.4% |
Bad debt (Debt group 3-5) | 111 | 934 | 857 | 815 | 2,740 |
Proportion | 0.5% | 3.4% | 2.4% | 1.7% | 4.70% |
Bad debt (group 5) | 33 | 231 | 522 | 269 | 874 |
Proportion | 0.14% | 0.85% | 1.46% | 0.56% | 1.5% |
Source: Report of State Bank of Dong Nai province
In addition to analyzing the above indicators, large commercial banks in the province use personal credit scoring and internal credit rating for corporate customers. However, the criteria for credit scoring and internal credit rating are set by each bank to implement in its banking system. Currently, there is no independent company providing scientific and objective internal credit scoring and rating, so the results of credit scoring and internal rating of banks do not have high scientific value, and still contain many subjective factors when implementing, which sometimes leads to refusing to lend to good customers and agreeing to lend to bad customers.
Starting from 2005, commercial banks have classified debts according to Decision No. 493/2005/QD-NHNN dated April 22, 2005 instead of classifying debts according to Decision No. 488/2000/QD-NHNN5 dated November 27, 2000. Therefore, overdue debts from 2005 onwards have increased significantly compared to before. In 2007, the overdue debt ratio accounted for 1.9% of total outstanding debt, but in 2008 this ratio skyrocketed to 9.1%, in 2009 it was 8.0%, in 2010 it decreased to 5.1% but in 2011 it increased to 8.4%.
In 2007, the country's economy developed strongly, credit balance grew strongly, loan turnover was high, but by the end of 2007, the economy showed signs of recession. The result of the growth policy and credit loosening in 2007 was one of the reasons leading to the high increase in overdue debt in 2008.
2008 was the year with a sudden increase in overdue debt, with four banks having debts.


The reason for the increase in bad debt and overdue debt is due to the Government's policy of tightening credit to fight inflation. Banks have cut credit limits and at the same time, credit interest rates have increased. The situation of borrowing capital of enterprises has encountered many difficulties, leading to high product costs, reduced profits, along with a decline in financial capacity, slow capital circulation, failure to properly implement the bank debt repayment plan, leading to a sudden increase in overdue debt. Enterprises with financial difficulties all encounter obstacles in paying for goods. The collection of
Slow sales, businesses not paying debts on time, leading to banks having to adjust debt terms, extend debts and transfer overdue debts to appropriate debt groups. Some credit institutions have not carefully surveyed customers, feasible plans, lent capital for the wrong purpose, customers' business is ineffective, there is a risk of bankruptcy, banks have difficulty recovering or cannot recover capital and interest. Another reason leading to high overdue debt is high interest rates, businesses paying debts have to borrow new loans with interest rates much higher than overdue interest rates and overdue penalties, thus leading to the mentality of delaying payment of due debts to enjoy low interest rates.
In addition, there are some causes of high overdue debt in 2008 such as lending through intermediaries, taking a percentage of the loan service due to mortgage settlement, not evaluating the loan plan, and lending with mortgaged assets as collateral through property authorization contracts.
In 2009, the economy showed signs of recovery, but there were still difficulties. Overdue debt and bad debt decreased both in proportion and in absolute numbers compared to 2008 because banks with high bad debt ratios, including the Long Thanh branch of the Bank for Industry and Trade, actively applied debt collection measures. However, debt with the possibility of losing capital increased due to the transfer of debt groups from low debt groups to higher debt groups. As a result, in 2009, the debt ratio with the possibility of losing capital accounted for 1.46%, an increase of 125% compared to 2008.
In 2010, overdue debt and bad debt decreased sharply due to the characteristics of the State's economic policies having certain delays, a series of stimulus measures to stabilize economic growth in 2009 only showed their effectiveness to a small extent in 2009. The effectiveness of the measures to stimulate economic growth was most clearly shown in the first 10 months of 2010, specifically, overdue debt in 2010 accounted for 5.1% of total outstanding debt; bad debt accounted for 1.7% of total outstanding debt; debt with the possibility of losing capital accounted for 0.56% of total outstanding debt. In addition to the State's macroeconomic policies, overdue debt in 2010 decreased because the debts, overdue debts, bad debts, and debts with the possibility of losing capital were handled and taken off the balance sheet, the country's economy recovered, which was the basis for enterprises.
Enterprises expand production and business activities, businesses have revenue to pay debts and develop.
In addition, the State Bank of Dong Nai province has strengthened inspection and closely monitored credit quality, placing commercial banks in the province under special control if they have bad debt of over 10% for three consecutive months. Increasing the frequency of inspection and flexibly applying inspection and monitoring measures is the basis for increasing the credit quality of commercial banks in the province.
In 2011, overdue debt increased significantly, from 5.1% in 2010 to 8.4% at the end of 2011, of which bad debt accounted for 4.7%, an increase of nearly 3% compared to 2010. This is a worrying figure for the banking sector in the province. Bad debt over 3% means there is a problem, not to mention the reported information data does not fully reflect the bad debt situation of the banking system in the province. Large bad debt is mainly concentrated in the non-state economic sector, showing that credit management and credit risk management in this economic sector need more attention.
2.3.2.2 Overdue debt by economic sector
Table 2.9: Overdue debt by economic sector in the period 2007 - 2011
Unit: Billion VND
Year
2007 | 2008 | 2009 | 2010 | 2011 | |
Total overdue debt | 444 | 2,473 | 2,858 | 2,451 | 4,896 |
State-owned enterprise | 98 | 148 | 120 | 86 | 166 |
Proportion | 22% | 6.0% | 4.2% | 3.5% | 3.4 % |
LLC, JSC, Private Enterprise | 115 | 1,187 | 1.425 | 1,384 | 2,835 |
Proportion | 26% | 48% | 50% | 57% | 57.9% |
Foreign invested enterprises | 71 | 396 | 401 | 294 | 548 |
Proportion | 16% | 16% | 14% | 12% | 11.2 % |
Other economic components | 160 | 742 | 912 | 687 | 1,297 |
Proportion | 36% | 30% | 32% | 28% | 26.5 % |
Source: Report of State Bank of Dong Nai province
Overdue debts of commercial banks in Dong Nai province are mainly concentrated in non-state enterprises such as limited liability companies, joint stock companies and private enterprises. From 2007 to 2011, the proportion of overdue debts for these types of enterprises was 26%; 48%; 50%; 57%; and 57.9%, respectively. Meanwhile, overdue debts for state-owned enterprises in 2007 were very high at 22%, but in the following years only accounted for a small proportion and tended to decrease over the past 3 years. By the end of 2011, overdue debts of state-owned enterprises accounted for only 3.4% of the total overdue debts of the whole industry.
Other economic sectors also have a fairly high proportion of overdue debt in the total overdue debt in Dong Nai province: 36% in 2007; 30% in 2008; 32% in 2009; 28% in 2010 and decreased to 26.5% in 2011.
Foreign-invested enterprises also have overdue debt, but the proportion is not large compared to other types of enterprises.
The proportion of overdue debt of economic sectors (Table 2.9) although there is a big difference between economic sectors, if compared with the proportion of outstanding debt of these economic sectors in the total outstanding debt (Table 2.7), we can see that the proportion of overdue debt of economic sectors reflects quite honestly the proportion of outstanding debt of those economic sectors. This allows us to confirm that the ratio of overdue debt to outstanding debt of each economic sector is equivalent. In other words, overdue debt reflects the general situation of the economy, not just any economic sector.
2.3.2.3 Overdue debt by economic sector
Table 2.10: Overdue debt classified by economic sector in the period 2007 - 2011
Unit: Billion VND
Year
2007 | 2008 | 2009 | 2010 | 2011 | |
Total overdue debt | 444 | 2,473 | 2,858 | 2,451 | 4,896 |
Agriculture, forestry and fishery | 49 | 47 | 84 | 191 | 422 |
Proportion | 11% | 2.0 % | 2.9% | 7.8% | 8.6% |
Industry and construction | 177 | 1,116 | 1,126 | 1,007 | 2.203 |
Proportion | 40% | 45% | 39 % | 41% | 45% |
Trade and services | 111 | 941 | 1,197 | 958 | 1,630 |
Proportion | 25% | 38% | 42% | 39% | 33.3 |
Other industries | 107 | 369 | 451 | 295 | 641 |
Proportion | 24% | 15% | 16% | 12% | 13.1 |
Source: Report of State Bank of Dong Nai province
Through the table of data, it can be seen that overdue debt mainly focuses on outstanding loans for the industrial and construction sectors, by the end of 2011 this proportion was 45%. This completely reflects the development status of this economic sector, especially in the construction sector, which is facing many difficulties in production and business with the decline of the real estate market. The trade and service sector also has a fairly high proportion of overdue debt, by the end of 2011 overdue debt had a proportion of 33.3%. It should be noted that while other sectors have a high proportion of overdue debt, lending to the agricultural sector has a proportion of overdue debt of less than 10%, which is a great effort of the banking sector in Dong Nai province. This is also an important lesson in loan management and debt collection of commercial banks with outstanding loans for the agricultural sector in the province.
2.3.2.4 Status of provisioning and use of credit risk provision
Most commercial banks in the area have classified debts, although not according to Article 7 of the State Bank's regulations, but have also classified debts and set aside risk provisions according to the prescribed ratio. At the same time, they have also used reserves.
room to handle group 5 debt according to reported data of commercial banks in the area
Table 2.11 Provisions and use of credit risk reserves for the period 2007-2011 Unit: billion VND
Target
2007 | Year 2008 | Year 2009 | Year 2010 | 2011 | |
Opening balance period | 35,556 | 51,425 | 148,286 | 455,387 | 564,054 |
Provisions during the period | 62,345 | 385,216 | 698,378 | 420, 923 | 1,196,575 |
Use during the period | 46,566 | 288,335 | 401,277 | 312,256 | 569,332 |
Closing balance period | 51,425 | 148,286 | 455,387 | 564,054 | 1,191,307 |
2.4 Current status of credit risk management of the commercial banking system in Dong Nai province
2.4.1 Assessment of the current status of credit risk management of the commercial banking system in Da Nang province Most commercial banks in the province currently apply the theoretical models of credit risk management to identify and classify types of credit risks, to develop and implement appropriate credit policies as well as to monitor and supervise credit to control credit risks. However, due to the characteristics, characteristics and goals that banks pursue differently, the
Credit risk control is also different. Like some state-owned commercial banks such as Vietinbank and Vietcombank, the lending of these banks is often directed to state-owned enterprises, corporations or loans under government support programs, so debt collection is sometimes very difficult and debts can be restructured or sometimes written off.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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