4.2.3. Factors affecting the composition of milk 81
4.2.4. Processes occurring in milk 82
4.2.5. Requirements for milk quality (fresh milk) 83
4.2.6. Fresh milk products 83
4.3. Seafood 84
4.3.1. Fish 85
4.3.2. Shrimp 86
4.3.3. Crabs 87
4.3.4. Ink 88
4.3.5. Some other seafood 88
REVIEW QUESTIONS 90
GROUP EXERCISES 90
CHAPTER 3. FOOD SAFETY AND HYGIENE 94
1. CONCEPT AND MEANING OF FOOD SAFETY 94
1.1. Concept 94
1.2. Meaning 94
2. FOOD SAFETY AND HYGIENE IN SUPPLY AND PRESERVATION 95
2.1. Food safety and hygiene in the supply stage 95
2.1.1. General requirements 96
2.1.2. Principles of food selection 96
2.2. Food hygiene and safety in preservation 96
2.2.1. Requirements for storage equipment 96
2.2.2. Requirements for food classification before storage 97
2.2.3. Compliance with preservation procedures 97
3. FOOD SAFETY AND HYGIENE IN PROCESSING 97
3.1. Food hygiene and safety in preliminary processing 97
3.1.1. General requirements 98
3.1.2. Hygiene in the preliminary processing of livestock and poultry 98
3.1.3. Hygiene in the preparation of fresh seafood 99
3.1.4. Hygiene in the preparation of fresh vegetables and fruits 100
3.1.5. Hygiene in the preparation of dry food 100
3.2. Food safety and hygiene in processing 100
3.2.1. For heat processed products 101
3.2.2. For products processed without heat 102
3.2.3. Principles of using additives 102
4. FOOD HYGIENE IN FOOD SERVICE 105
4.1. Basic principles of ensuring food hygiene and safety in service
................................................................ ................................................................ .......................... 106
4.1.1. Principles for service staff (table/kitchen staff) 106
4.1.2. Check utensils and food before serving 106
4.2. Food safety and hygiene in service 107
4.2.1. Correctly perform food safety and hygiene operations 107
4.2.2. Clean up spilled food and after serving 108
4.3. Handling food safety and hygiene issues in service 108
4.3.1. Signs of poisoning 108
4.3.2. Treatment measures 109
5. OTHER ACTIVITIES TO ENSURE FOOD SAFETY AND HYGIENE 110
5.1. Waste treatment 110
5.2. Cleaning the dining area and bar 110
REVIEW QUESTION 112
ANALYZE WHETHER THE FOLLOWING SENTENCES ARE TRUE OR FALSE 113
PRACTICE EXERCISE 113
TECHNICAL TERMS 114
REFERENCES 115
SUBJECT
FOOD AND FOOD SAFETY
Subject code: MH 17
Position, meaning, role of the subject
- Food safety and commodities is a subject in the group of subjects and vocational modules in the vocational training program at the College level of Restaurant Management.
- This course helps learners gain the most basic and general knowledge about food quality and hygiene. This is an issue that society is concerned about because of the quality of life.
Course Objectives
- Present basic knowledge about chemical composition (concepts, characteristics, properties) and knowledge about food quality (food quality characteristics, factors affecting food quality, methods of food assessment and preservation)
- Apply basic knowledge in chapter 1 to evaluate, select, and preserve to ensure the commercial quality of foods such as vegetables, fruits, grains, sugar, cakes, wine, beer, tea, meat, poultry, eggs, milk, cooking oil, and seafood.
- Understand and apply basic knowledge of food hygiene and safety to ensure food hygiene and safety in all stages from supply, preservation, processing, service and other issues of food hygiene and safety.
- Interested in and eager to learn about the quality of food products
Course content
Introduce:
CHAPTER 1
GENERAL THEORY OF THE SUBJECT
In order to help learners easily access the knowledge of the subject, "Chapter 1. General theory of the subject" provides the most basic knowledge about the concept, properties, and role of chemical components in food. In addition, the content of the chapter also provides learners with an understanding of what food quality is, factors affecting quality, methods of food assessment and preservation, etc. From there, learners have the most necessary knowledge to access in-depth knowledge and require more proactive research and discussion in "Chapter 2 Food items" and "Chapter 3. Food hygiene and safety"
Target:
- Understand the concept, role, and chemical properties of water, minerals, glucid, lipid, protein, enzymes, vitamins, and other chemical components on food quality.
- Describe the characteristics of food quality
- List the factors affecting food quality
- Present methods to evaluate food quality
- Know how to use methods to preserve food suitable to the characteristics of each type of food.
Main content:
1. CHEMICAL COMPOSITION OF FOOD
Each type of food such as meat, fish, vegetables, fruits, etc. contains different amounts and quantities of substances, including: water, protein, carbohydrates, lipids, organic acids, vitamins, minerals, enzymes, colorants and aromatics.
These substances not only affect the nutritional value but also determine the physical, chemical and biological properties of food during processing, preservation and transportation.
1.1. Water
1.1.1. Concept
Water is an inorganic compound (H 2 O) that contributes to the formation and maintenance of life on earth.
Almost all foods contain water, and the water content in food has a great influence on many quality indicators of food such as: freshness, water safety, preservation ability, processing ability, human ability to digest food...
For example, fresh meat and fish with 62 – 84% water content are more difficult to preserve than dried meat and fish with 32 – 40% water content.
Food type
Percentage | ||
Contains a lot of water | Fresh fruit | 75 – 90 |
Fresh vegetables | 65 – 95 | |
Fresh meat and fish | 62 – 84 | |
Fresh milk | 87 – 90 | |
Contains average amount of water | Dried fruits and vegetables | 12 – 25 |
Dry powder | 12 – 16 | |
Dry tea | 11 – 13 | |
Contains little water | Road | 0.15 – 0.4 |
Cooking oil | 0.03 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Food Safety Control in Food Service Business -
Practical Enforcement of the Law on Consumer Rights Protection in the Field of Food Hygiene and Safety in Binh Duong -
Food processing - restaurant operations - 2 -
Occupational Safety and Health Management System According to Ohasas 18001:2007 Standard

1.1.2. Properties
Easily evaporated by temperature and air flow rate. Solvent for dissolving organic and inorganic substances.
Participate in biochemical transformation
1.1.3. Role
The daily water requirement for adults is 2.5 - 3 liters or 40g/kg of body weight, for children it is 2 - 2.5 liters. Heavy labor or working in places with high air temperature, the water requirement increases from 3.5 - 4 liters or more.
The body's water needs are satisfied in two different ways: drinking directly and eating (from food). For example: oxidizing 100g of protein gives 41ml, 100g of glucid gives 55ml and 100g of fat gives 107ml of water.
1.2. Minerals
1.2.1. Concept
Food products always contain minerals such as: K, Na, Ca, P, Cl, Fe, Mg, Mn, I 2 , Cu, Zn, S...
When burning food at high temperatures (600 – 800 0 C) – minerals exist
in ash form.
Foods that contain predominantly K + , Ca + , Na + , Mg + cations are considered alkaline foods. Most plant foods such as leafy vegetables, root vegetables, fresh fruits and even milk… fall into this category.
On the contrary, foods with anions such as S 2- , P 5- … predominate, leading to the body's acidification process after metabolism are called foods that are sources of acid factors. This category includes meat, fish, eggs, beans, cereals, etc.
1.2.2. Properties
Participate in redox reactions that produce salt and water
1.2.3. The role of minerals in food for the human body
* Calcium (Ca)
In bone tissue, dental tissue (accounting for 90%). The rest participates in the composition of blood and in the form of ions associated with proteins and other compounds.
Lack of calcium in the body causes muscular deformation, bone softening, and muscle atrophy.
The C/P ratio in the diet affects Ca absorption. A ratio of 1:1 is considered ideal for maternal growth during pregnancy and lactation, and 1:1.5 is used for adolescents and 1:2 for adults and the elderly.
Daily needs
- Adults: 800mg/day
- Pregnant women: 1000 – 1500mg/day
- Breastfeeding mothers: 1500mg/day
- Children:
+ Under 2 years old: 600mg
+ 3 – 9 years old: 800mg
+ 13 – 15: 1200mg, from then until adulthood it drops to 800mg
The best food sources containing calcium are milk and dairy products. In addition, green vegetables and beans of all kinds, especially soybeans and sesame candy, melon seeds, seaweed, shrimp... also contain a lot of calcium.
* Phosphorus (P)
Found in abundance in the bones and teeth of the human body (equal to half of the amount of Ca in the body). The total amount of P in an adult body is about 700 - 900g, of which nearly 3/4 participates in bone composition and 1/4 is in body fluid.
Dietary sources of P are very common, so cases of P deficiency are rare.
*Magnesium (Mg)
Mg participates in the metabolism of carbohydrates and phosphorus and plays an important role in regulating the excitement of the nervous system.
The main sources of Mg in food are cereals, beans, milk, eggs, vegetables and fruits which are low in Mg, fish which contains more.
* Potassium (K)
Mainly found inside cells and plays an important role in metabolic processes, participating in fermentation.
The main source of K is found in foods of plant origin: Amaranth 724.4mg%
Cabbage 560mg%
Sweet Potato 480.8mg
Potatoes 553mg%
Orange 460mg%
Lemon 456.7mg%
Banana 361mg%
Rice 560mg%
And in whole eggs is 153mg%, breast milk 83.9mg%, cow's milk 157.8mg%
Daily requirement is 3 – 5g.
* Sodium (Na)
Sodium plays an important role in intracellular and intercellular metabolism.
Sodium is found in many foods, especially animal foods. The main source of sodium for the body is table salt.
Daily requirement is 4 – 6g
* Chloride (Cl)
In the composition of NaCl participates in regulating osmotic pressure in cellular organization, regulating water metabolism as well as creating HCl acid.
The main source of Cl is NaCl salt (daily table salt). The requirement is 5 - 7 g.
* Iron (Fe)
Participates in the process of blood formation, iron deficiency leads to anemia Daily iron requirement (mg)
Age group
Weight ( kg ) | Demand | |
- Children | ||
0.25 - 1 | 8 | 0.96 |
1 - 2 | 11 | 0.61 |
16 | 0.70 | |
6 - 12 | 29 | 1.17 |
- Boys 12 - 16 | 53 | 1.82 |
- Teenage girls 12 - 16 | 51 | 2.02 |
- Adult male | 65 | 1.14 |
- Adult female | 55 | 2.38 |

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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