Second, public universities are sponsored by the State and the Government, and are provided with operating budgets by the State and the Government or local authorities to promote human resources and implement educational policies of the State and the Government.
Third, universities of higher education have the nature of orienting training development by supplementing and perfecting training programs, building training programs suitable to the needs of society and being research-oriented.
Fourth, in addition to the role of training quality human resources, universities of higher education have the role of transferring technology, skills, and research directions to other schools due to the advantages of infrastructure conditions and quality of staff.
2.2. Finance and financial management mechanism for public higher education
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Law on establishment and management of science and technology enterprises under public higher education institutions in Vietnam - 11 -
Current Status of Financial Management Mechanism of Financial Resources Mobilized Outside the State Budget for Public Universities -
Inspection, Examination and Supervision Activities in State Management of Higher Education Quality -
Evaluation of Financial Management Mechanism in State Economic Groups
2.2.1. Finance and financial resources of public higher education
2.2.1.1. Finance and financial relations

* Concept of finance
There are many financial concepts and each financial approach is understood in different meanings: In a narrow sense : "Finance is the movement of limited resources (ie money) from one subject to another through space and time to generate profits". In a broad sense : "Finance is a system of economic relations in the distribution of total social products in the form of value between economic subjects through the creation and use of monetary funds".
* Financial concept of GDĐHCL
In general higher education activities, and higher education in particular, it is necessary to have finance to ensure the central task of training to achieve high efficiency. Applying the above financial concept, higher education finance is understood as a system of economic relations arising in the process of distributing financial resources by creating and using monetary funds to meet operational requirements in the training process.
* Financial relations of training institutions - higher education: Finance in higher education in Vietnam is specified and affects all training institutions - higher education associated with certain entities.
First, the financial relationship of the CSĐT with the State budget.
The State budget provides funding for: regular expenditures, science and technology expenditures, development investment expenditures, expenditures for national target programs on education and training, and expenditures for extraordinary tasks assigned by the State to schools. Schools must fulfill their financial obligations to the State such as paying taxes according to State regulations.
Second, the financial relationship of the CSĐT with society.
Specifically, the financial relationship between schools and society - between schools and students - is expressed through the following revenues: tuition, fees and some other types of fees to contribute to ensuring educational activities. The Government regulates the tuition fee framework, the mechanism for collecting and using tuition fees for all types of schools; however, subjects under social policies and the poor have tuition fee exemption and reduction policies, good and excellent students have scholarships, reward policies, etc. In addition, there are other sources of contributions, support and cooperation from organizations and individuals who voluntarily contribute, support and cooperate with the school and comply with the law.
Third, the financial relationship of the CSDT internally.
Financial relations within the CSDT include financial relations between faculties, departments, centers, affiliated units and between officers, lecturers, and employees through advances, payments, and income distribution: teaching and scientific research remuneration, salaries, bonuses, additional income, etc.
Fourth, the financial relationship of the CSĐT with foreign units and organizations.
Financial relations between CSĐT and foreign countries include financial relations with foreign organizations on activities such as: training cooperation, scientific research, international development cooperation to develop financial resources, seek funding sources, etc.
Thus, financial relations reflect the activities of CSDT associated with the GDĐHCL system. In the 4 financial relations of CSDT - GDĐHCL, it shows that:
Firstly , the financial source of CSĐT - GDĐHCL, the relationship between CSĐT and the State budget is the main basis and decision for the activities of CSĐT - GDĐHCL, which is called the financial source from the State budget.
Second , the remaining three financial relations are called financial resources mobilized outside the state budget.
To form 2 financial sources for higher education, the decisive role still belongs to the owner and the financial management subject is the State management agency for higher education through financial management mechanisms with different impact management tools to mobilize, allocate and effectively use financial resources, meeting the current requirements of innovation in higher education.
In the management of CSDT activities, especially in terms of finance and financial management, it is considered very important and a necessary condition for the effective development of education and training, in accordance with the strategic orientation of education and training development set forth by the Party and the State.
2.2.1.2. Financial resources of public higher education and training institutions
According to state regulations, the financial resources of CSĐT - GDĐHCL are formed from the following sources:
Funding source allocated from the State budget to carry out assigned political and professional tasks. This is a traditional source of revenue and plays an important role in ensuring financial resources for the operations of public service units. However, with the policy of innovation to enhance financial autonomy for public service units, the proportion of this source of revenue in units will tend to decrease gradually to reduce the burden on the State budget.
Revenue from public service activities: includes fees and charges from the State budget according to the provisions of law, according to the regime allowed to be left to the unit. For example, in training institutions - higher education institutions, revenue from training contracts with domestic and foreign organizations; revenue from production activities, product consumption, internships, experimental products; revenue from scientific and technological service contracts and other revenues according to the provisions of law. Along with the transition to financial autonomy, the proportion of this revenue in public service units tends to increase. This requires units to organize the exploitation of these legal revenue sources to enhance the financial capacity of the unit.
Revenues from aid, donations, and other revenues that are not required to be paid to the budget according to regulations. These are irregular and unpredictable revenues, but they support the unit in the process of performing its tasks.
Other sources such as loans from credit institutions, capital mobilized from officers and employees in the unit; joint venture and association capital of domestic and foreign organizations and individuals according to the provisions of law.
* If considered from the perspective of allocation and mobilization methods, financial resources in investment projects are formed from the state budget and non-state budget financial sources.
One is financial resources from the state budget.
The state budget includes funds allocated from the state budget. Because higher education is of particular importance to the development of each country, financial resources from the state budget always account for a large proportion in the financial structure of Vietnamese universities today. However, with the policy of "cost sharing" in higher education, with the mobilization of contributions from learners as well as from all organizations and individuals in society, the proportion of budget revenue in the total revenue of universities tends to decrease. However, this is still an important source of funding for universities.
The State budget provides funding and financial support to universities through two basic forms: funding for school operations and supporting learners.
The government provides funding for universities through capital construction investment allocations, purchasing additional machinery and equipment, investing in research and partially covering the regular expenses of the schools.
The methods used by governments to fund public universities vary widely, such as:
Funding is based on negotiation and discussion between the Government and the universities - this is the most traditional way of funding. In this way, the level of funding for universities is decided through a discussion process between the government and the university; the State budget will provide funding to the university according to each expenditure item or in the form of "funding block" with the form of funding according to each expenditure item.
In terms of expenditure, universities are not allowed to flexibly use the allocated funds but must spend on approved items. On the contrary, with the form of "budget allocation", universities can be flexible in using the allocated funds:
- Special support - This is also a traditional form of funding. This method is often applied to provide funding to a number of schools or groups of schools to achieve a specific goal, such as supplementing funding for a number of groups of schools with geographical locations, or serving special students who have not been fully allocated before. This method of allocation is suitable for targeted funding for a specific school or group of schools to spend on basic investment, based on identified needs, such as providing support for libraries or laboratories, etc.
- Grants are based on "formulas". Grant formulas are built on the basis of a number of criteria such as input (number of students or teachers), cost per student, or the "priority" level of the field of study - fields that the state considers to be national or regional priorities often receive the largest amount of support, or based on output factors: the quantity and quality of graduates.
This is the most popular method of direct funding allocation in many countries around the world today. For regular expenditure allocations, governments tend to shift from allocations based on "negotiation, discussion" and "special" allocations to allocations based on "Formula".
Financial support for HEIs through student support. Over the past several decades, strategies to help students and their families cover the costs of higher education have become an increasingly important part of the financial allocation for higher education in the context of cost-sharing policies. This is also a form of indirect government allocation to HEIs. Compared with direct allocations to HEIs, student support is often much lower. State support for students is
implemented in many forms such as non-refundable subsidies (through scholarships, student loans); or support in the form of creating job opportunities to help students earn extra income to cover their living expenses; or support through tax incentives.
Second, financial resources outside the state budget
The source of funding from the State budget for investment and financial support for universities is very limited. To ensure financial conditions for the operation of universities, it is necessary to mobilize financial resources other than the State budget. The method of mobilizing financial resources other than the State budget in universities is often implemented through the following forms:
First : Contributions from students and families. With the policy of "cost sharing", student contributions through tuition and other fees are becoming an increasingly large source of income for higher education institutions in most countries around the world. For public schools, student contributions and government subsidies are the two main sources of income to cover the operations of these schools. For private schools, student contributions are the main source of income.
However, due to the policies of each country, the rate of people's contribution to higher education between countries is also very different. According to UNESCO (2008), the rate of people's payment for higher education in OECD countries is 24.3%. Korea and the United States are the two countries with the highest rate of people's contribution to higher education, at 79% and 64.6% respectively. In this group of countries, Germany and France are the countries where people have to contribute the least, at 13.6 and 16.1% respectively [2]. Also according to UNESCO (2008), the contribution of people in the group of newly developed countries is 44.8%, higher than the OECD bloc. Specifically, this rate in Chile is 84.5%, Indonesia is 56.2% [2]. With the trend of increasing tuition fees, in the coming years, the rate of people's contribution to higher education is expected to be even higher.
Second : Revenue from service activities appropriate to the professional fields and capabilities of the schools. Revenue from training contracts with domestic and foreign organizations; revenue from production activities, consumption of internship practice products, experimental products.
Experimental; revenue from scientific and technological service contracts: profits shared from joint ventures, partnerships, bank deposit interest from service activities and other revenues as prescribed by law such as revenue from fees, textbooks, exam papers, parking services, stationery counters, etc. according to the principle of ensuring cost recovery and accumulation. With this method, not only can the school's income be increased but it can also create its own capital source, supplementing other missing expenses of the school. Schools can exploit a significant source of revenue from this activity, especially consulting activities, service provision, book publishing, publications, trial production projects.
Third : Contributions and support from organizations, businesses and individuals. Universities often have fundraising activities to call for contributions from the business community, organizations and individuals in the form of gifts/charitable funds. The purposes of the funds/gifts can be very different, such as donations to build and upgrade facilities, equip more modern equipment, support research or gifts to provide scholarships for students. In recent years, fundraising activities through these forms have been given great attention by schools.
Fourth : Private universities can mobilize loans from credit institutions and mobilize capital from staff and employees in the unit; capital for joint ventures and associations of domestic and foreign organizations and individuals according to the provisions of law. However, currently in Vietnam, the mechanism for capital mobilization is only being implemented for private universities.
Fifth : Mobilizing foreign capital. In the current strong trend of economic globalization, investment capital does not only operate within the borders of a country, but can move from one country to another, serving the purpose of the owner. Although education always receives investment attention from the State and other domestic entities, for many reasons, the education system in many countries, especially developing countries, is always in a state of lacking financial resources for development. This is the premise and basis for developing countries to mobilize and attract foreign capital for investment in development.
education. Based on the method of capital transfer and use and from the perspective of the developing country receiving capital, foreign capital is expressed in the main forms of investment: official development assistance, commercial loans from banks, investment through financial market companies, non-refundable aid from non-governmental organizations, and a number of other funding sources.
Thus, it can be seen that the financial resources to carry out activities and ensure the quality of activities of the university include funds provided by the state budget and funds outside the state budget. The state budget funds provided to the universities always play a leading role and follow a basic process from national income to the formation of national finance. In addition, funds outside the state budget increasingly account for a large proportion of the total operating costs of the universities and play an important role in ensuring and improving the quality of activities of the universities.
For non-state budget sources, the financial management mechanism applied to mobilize and use non-state budget sources is mainly implemented according to the internal spending regulations of universities but still has to comply with State regulations. Therefore, it has a more market-oriented meaning, is more flexible, and is not completely directly controlled by State regulations like the financial management mechanism applied to budget-funded financial sources.
2.2.2. Financial management mechanism
2.2.2.1. Basic concepts
* Concept of management mechanism
The term "Mechanism" according to the French dictionary Le Petet Larousse published in 1999 is interpreted as: "The way a set of factors that depend on each other operate". According to the Vietnamese Dictionary compiled by the Institute of Linguistics in 2000, the definition is: "Mechanism is the way in which a process is carried out". Thus, although different approaches to mechanism are interpreted differently, it can be understood that:
- A mechanism is always a set of elements that are interdependent. A mechanism is synchronous when all elements ensure that the interdependent relationship is complete.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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