Factors affecting the quality of commercial banking services - 26

Res1

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	28	93.3	93.3	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

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Res2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	28	93.3	93.3	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Res3

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	29	96.7	96.7	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Res4

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	4	13.3	13.3	13.3
Valid	Agree	24	80.0	80.0	93.3
Valid	Totally agree	2	6.7	6.7	100.0
	Total	30	100.0	100.0

Com1

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	28	93.3	93.3	100.0
	Total	30	100.0	100.0

Com2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	28	93.3	93.3	100.0
	Total	30	100.0	100.0

Com3

		Frequency	Percent	Valid Percent	Cumulative Percent
	Neutral (no opinion) ants)	2	6.7	6.7	6.7
Valid	Agree	23	76.7	76.7	83.3
	Totally agree	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Com4

		Frequency	Percent	Valid Percent	Cumulative Percent
	Neutral (no opinion) ants)	3	10.0	10.0	10.0
Valid	Agree	18	60.0	60.0	70.0
	Totally agree	9	30.0	30.0	100.0
	Total	30	100.0	100.0

Tan1

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	25	83.3	83.3	86.7
Valid	Totally agree	4	13.3	13.3	100.0
	Total	30	100.0	100.0

Tan2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	26	86.7	86.7	93.3
Valid	Totally agree	2	6.7	6.7	100.0
	Total	30	100.0	100.0

Tan3

Frequency	Percent	Valid Percent	Cumulative Percent
	Neutral (no opinion) ants)	2	6.7	6.7	6.7
Valid	Agree	23	76.7	76.7	83.3
	Totally agree	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Tan4

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	29	96.7	96.7	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Cri1

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	24	80.0	80.0	80.0
Valid	Totally agree	6	20.0	20.0	100.0
	Total	30	100.0	100.0

Cri2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	22	73.3	73.3	80.0
Valid	Totally agree	6	20.0	20.0	100.0
	Total	30	100.0	100.0

Cri3

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	3	10.0	10.0	10.0
Valid	Agree	20	66.7	66.7	76.7
Valid	Totally agree	7	23.3	23.3	100.0
	Total	30	100.0	100.0

Tec1

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	20	66.7	66.7	66.7
Valid	Totally agree	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Tec2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	24	80.0	80.0	86.7
Valid	Totally agree	4	13.3	13.3	100.0
	Total	30	100.0	100.0

Tec3

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	3	10.0	10.0	10.0
Valid	Agree	22	73.3	73.3	83.3
Valid	Totally agree	5	16.7	16.7	100.0
	Total	30	100.0	100.0

Tec4

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	20	66.7	66.7	66.7
Valid	Totally agree	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Tec5

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	20	66.7	66.7	66.7
Valid	Totally agree	10	33.3	33.3	100.0
	Total	30	100.0	100.0

Man1

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	28	93.3	93.3	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	28	93.3	93.3	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man3

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	29	96.7	96.7	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

Man4

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	28	93.3	93.3	93.3
Valid	Totally agree	2	6.7	6.7	100.0
	Total	30	100.0	100.0

CBS1

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	2	6.7	6.7	6.7
Valid	Agree	25	83.3	83.3	90.0
Valid	Totally agree	3	10.0	10.0	100.0
	Total	30	100.0	100.0

CBS2

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	6	20.0	20.0	20.0
Valid	Agree	23	76.7	76.7	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

CBS3

Frequency	Percent	Valid Percent	Cumulative Percent
	Totally disagree	1	3.3	3.3	3.3
	Disagree	3	10.0	10.0	13.3
Valid	Agree	22	73.3	73.3	86.7
	Totally agree	4	13.3	13.3	100.0
	Total	30	100.0	100.0

BSQ1

		Frequency	Percent	Valid Percent	Cumulative Percent
	Neutral (no opinion) ants)	1	3.3	3.3	3.3
Valid	Agree	24	80.0	80.0	83.3
	Totally agree	5	16.7	16.7	100.0
	Total	30	100.0	100.0

BSQ2

		Frequency	Percent	Valid Percent	Cumulative Percent
	Neutral (no opinion) ants)	2	6.7	6.7	6.7
Valid	Agree	24	80.0	80.0	86.7
	Totally agree	4	13.3	13.3	100.0
	Total	30	100.0	100.0

BSQ3

Frequency	Percent	Valid Percent	Cumulative Percent
	Agree	29	96.7	96.7	96.7
Valid	Totally agree	1	3.3	3.3	100.0
	Total	30	100.0	100.0

BSQ4

Frequency	Percent	Valid Percent	Cumulative Percent
	Disagree	1	3.3	3.3	3.3
Valid	Agree	29	96.7	96.7	100.0
	Total	30	100.0	100.0

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