Table 2.9. Internal Audit Plan of Cement Finance Company (Excerpt)
CEMENT FINANCE COMPANY SOCIALIST REPUBLIC OF VIETNAM
...... Independence - Freedom - Happiness
--------------- *********
Number: Hanoi January 22, 2010
DECISION
Re: Approval of internal audit plan for 2010
.........................
STT
Content | Time | |
1 | Review of documents and records for the 4th quarter of 2009 of the Capital Resources Department | January-February |
2 | Internal audit of financial statements 2009 | March |
3 | Audit of short-term lending activities of enterprises in the first quarter of 2010 | April-May |
4 | Audit of securities trading activities in 2009 and first quarter of 2010 | May-June |
5 | Audit of medium and long-term lending activities in the first 6 months of 2010 (including interest rate support loans) | July-August |
6 | Auditing of capital contribution and investment activities in other enterprises | August-September |
7 | Controlling the activities of the Capital Department in September 2010 Audit of capital business activities in the first 9 months of 2010 | September-October |
8 | Audit of foreign exchange business activities in the first 9 months of 2010 | November |
9 | - Write a summary report of internal audit results in 2010 - Write a report evaluating the internal control system related to the areas audited internally in 2010 according to Decision No. 36/2006/QD-NHNN - Internal audit plan for 2011 | December |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Analysis of the Company's Consumption Efficiency and Financial Situation Over the Past Period. -
Internal control of revenue and expenditure activities at the National Children's Hospital - 2 -
General Theoretical Basis of Corporate Finance and Corporate Financial Analysis. -
Financial statement analysis of VT Van Xuan Joint Stock Company - 1

(Source: Cement Finance Company, 2010)
The internal audit process of companies is usually carried out through the following steps:
Responsibility Implementation Process References
Audit Request
BKS
Audit planning
Head of Internal Audit
KTVNB
Head of Supervisory Board Head of Internal Audit
-
Approve, make decisions
+
Audit Plan Notice
Internal Audit Team, Related Departments
Conduct audits
Make a record
Internal Audit Team, Related Departments
Head of audit team, Members of internal audit team
Head of the BKS Internal Audit Team
Head of Internal Audit
Report generation
-
Approve
Notice of recommendation after inspection
+
Internal Audit, Audit Department, Internal Audit
Head of Internal Audit, Internal Audit; Audit, Internal Audit
Follow up on implementation of post-audit recommendations
Report on the implementation of recommendations
Figure 2.1. Internal audit process template
(Source: Petroleum Finance Joint Stock Corporation, 2009)
Table 2.10. Sample audit plan
FINANCE CORPORATION OF PETROLEUM JOINT STOCK COMPANY SOCIALIST REPUBLIC OF VIETNAM
Internal Audit Independence - Freedom - Happiness
--------------- *********
Number: Hanoi, date ... month ... year ...
To: Board of Supervisors
INTERNAL AUDIT PLAN
I. Audit objectives:
................................................................ ................................................................ ..............................
................................................................ ................................................................ ..............................
..
II. Subject and scope of audit
................................................................ ................................................................ ..............................
................................................................ ................................................................ ..............................
..
III. Audit content
................................................................ ................................................................ ..............................
................................................................ ................................................................ ............
IV. Expected personnel for the audit team
1. Mr./Ms. ..........................................Title..............- Head of delegation
2. Mr./Ms. ..........................................Title..............- Member
3. Mr./Ms. ..........................................Title..............- Member
4. Mr./Ms. ..........................................Title..............- Member
V. Audit time
VI. Audit statute of limitations
CHIEF INTERNAL AUDITOR
(Source: Petroleum Finance Joint Stock Corporation, 2009)
Step 1: Plan the audit
The plan for each audit indicates the direction for the audit team when conducting audits for each department and business of the company. The plan for each audit is made on the basis of the annual audit plan, which clearly states the time, scope of implementation, and auditors participating in the audit. At financial companies, the audit plan for each
Audits are usually quite simple, with the nature of administrative notices to the audited units. When planning the audit for each audit, the Internal Audit Department often conducts surveys and collects information about the audited unit to determine the important contents that need to be focused on auditing. Information about the operational aspects of the selected audited unit will be collected from the company's departments. According to the survey results, out of 8 audit companies, 7 audit companies plan for each audit.
About the audit program
The audit program describes the scope of work to be performed for the audit contents to ensure that the audit work is performed according to requirements. The audit program plans the procedures to be performed during the audit. In practice, at financial companies, the audit program is often established in the form of pre-built inspection instructions for each business process, or is established when inspecting a business for the first time. The audit program template is illustrated in Tables 2.11, 2.12, 2.13 and Appendices 2.5, 2.6.
Step 2: Conduct the audit
This is the stage where internal audit officers carry out the work in the audit plan and program and, through the use of selected audit methods, collect and evaluate audit evidence as the basis for comments and assessments on the audit subject.
The audit contents performed by KTNB during this period include:
Compliance audit combined with financial statement audit
At Vietnamese financial companies, the main audit content is compliance audit combined with financial statement audit. The audit process is carried out based on the audit instructions of the operations or previous work experience of the auditors combined with the information that the auditors obtain from the previous year's audit records and the information collected initially.
According to the survey results on the most frequently audited contents, of the 8 financial companies, all 8 companies conduct compliance audits regularly, 4 companies conduct financial statement audits, 2 companies conduct management accounting report audits, 3
Auditing companies evaluate the effectiveness of operations. Thus, compliance auditing is the most common type of auditing performed at companies. This stems from the fact that the operations of financial companies are relatively tightly controlled with many legal regulations and internal regulations of the companies.
Table 2.11. Sample financial statement audit program (Excerpt)
1. Check the comparative figures of the financial statements to be audited (beginning period figures).
- Are the comparative figures consistent with the previous period's financial statements? If not, it is necessary to analyze, check, and adjust the differences to ensure consistency between the previous period's report and the report to be audited.
- Consider whether the comparative figures ensure comparability with the figures of the report to be audited.
2. Check the presentation of financial statements:
- Check the arithmetic calculations on the financial statements to be audited.
- Check whether the presentation of financial statements has complete information in accordance with the regulations of the State Bank, current accounting standards and regimes.
- Check changes in accounting policies related to the preparation and presentation of financial statements. If there are changes in policies, it is necessary to consider adjustments and comparative figures in accordance with Vietnamese Accounting Standard No. 21.
- Are events occurring after the end of the fiscal year, before the date of issuance of the financial statements, fully and honestly reflected?
- Check and compare the accuracy of each indicator on the financial statements with the data source.
to prepare financial statements.
- Compare the opening balance and closing balance on the Balance Sheet, analyze and explain major fluctuations.
……
(Source: Cement Finance Company, 2010)
For financial statement audits: Internal Audit performs reconciliation of general balances on financial statements, reconciliation of data between accounting books, analysis of fluctuations in balances, detailed examination of related documents, detailed examination of operations such as provisioning. Internal Audit can witness inventories, send confirmation letters in some cases.
In case it is deemed necessary... In general, the content of financial statement audit is relatively appropriate. It is reasonable that internal audit at financial companies does not focus too much on financial statement audit, because financial companies all have their financial statements audited by auditing companies every year.
For auditing management accounting reports, KTVNB assesses the suitability of management accounting reports submitted to the State Bank, the system of analytical indicators, for example indicators on liquidity, foreign exchange status, etc. The overall assessment of the situation of assets and capital sources is mainly based on the balance sheet. Some of the analysis contents include the scale of asset structure, the scale of capital structure, the correlation between asset structure and capital structure to assess the general liquidity risk and interest rate risk. In general, auditing management accounting reports has not been widely implemented because the management accounting reporting system of financial companies has not been developed in detail, the preparation of business plans is not specific, and is estimated.
For compliance audit: For the operations of credit institutions, the number of systems of documents regulating and guiding operations is very large. Each financial institution itself also issues many documents guiding and directing the operations of its functional departments. Functional departments are required to comply with regulations, processes, and statutes, which not only ensure compliance with the law, create consistency in the company's operations, but also bring high efficiency, as well as prevent and limit risks in the operations of the departments. To check compliance, internal auditors review documents, reports, and working papers at the units' departments to assess compliance with regulations, processes, and statutes at the audited unit. Internal auditors focus on assessing compliance with regulations on authorization, approval, operation and implementation of business activities, personnel work, information reporting work, etc. and regulations specific to each specific business area. Internal auditors also evaluate documents and regulations issued and implemented by the audited unit by reviewing and examining the content of important documents and regulations. These documents will be considered in terms of their conformity with higher legal documents and their suitability and effectiveness with the unit's operations.
Among the 8 CTTCs, one company has developed a questionnaire on internal control for key business processes, as a basis for assessing the adequacy of control procedures.
control. The results of the control questionnaire are the basis for the internal auditor to conduct control tests and determine basic tests when auditing financial statements. The implementation method is similar to the financial statement audit process at some auditing companies. By building a questionnaire on internal control, the internal auditor has paid attention to the adequacy of control procedures. However, the starting point here is not really the objectives and risks of the unit, the auditor has not clearly identified the possible risks and assessed the level of risk control that the unit has implemented.
Table 2.12. Internal control system assessment questionnaire (Excerpt)
Reference:
Accounting year:
Performed by:
Date of implementation:
Credit activities | |||
Questions to learn about HTKSNB | Have | Are not | Not applicable |
1. Is there a written policy on credit activities? | |||
2. Have credit regulations, rules and procedures been fully issued for key credit operations? | |||
3. Are there regulations for periodic credit quality assessment? If so, how often is it done? | |||
4. Are credit activities regularly reported to competent state agencies as prescribed? | |||
5. Were there any major violations discovered during the year's inspections and audits at the company? | |||
6. Are loans and guarantees planned in advance and approved by the competent authorities as prescribed by the unit? | |||
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In companies with specialized internal audit and control departments, internal audit officers are responsible for evaluating the performance of the internal audit and control department. The internal audit and control department conducts post-inspection in the form of organizing inspections of the implementation of regulations and business processes at the units. In some companies, the internal audit and control department directly participates in controlling daily transactions. The internal audit and control department has the function of detecting violations that have occurred, thereby supporting the company's Board of Directors in detecting and preventing violations. Internal audit officers evaluate the organization and performance of the internal audit and control department based on the internal audit and control regulations of credit institutions issued by the State Bank and the internal audit and control regulations of the company itself. This evaluation focuses on the following contents: reviewing documents defining the functions and tasks of the department; annual planning program; periodic inspection reports; assign tasks to each officer in the department... In addition, the internal audit officer also evaluates the organization, implementation method, scope and content of the inspection work, reviews and evaluates the inspection results of the internal audit and control department, thereby evaluating the quality of this department in detecting and preventing violations. This is consistent with the scope of responsibility of the internal audit, but also leads to overlap in the implementation of tasks between the internal audit and internal audit and control, for example, a professional department may have to work with both the internal audit and internal audit, causing loss of time and disruption to business operations.
After making a general assessment of the control system of the audited unit, the Internal Auditor conducts an audit of each specific business area such as credit activities, investment activities, capital mobilization activities, fixed asset and equipment procurement activities, etc. The Internal Audit of business processes mainly focuses on assessing compliance in the implementation of the processes. The audit contents of business processes are as follows:
- Evaluate the results and quality of business operations within the audit period;
- Evaluation of internal control system applied to business operations such as: reviewing the organizational model, functions and tasks of departments performing business operations, changes in business operations;
- Auditing the implementation of procedures and regulations: checking, comparing and contrasting the implementation of operations with issued regulations.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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