If the due date of a debt claim occurs after the due date of the obligation secured by that debt claim, the Mortgagee is entitled to request the party with the debt payment obligation to pay that debt to it at the time the debt payment obligation becomes due.
The mortgagee shall not require the mortgagor to pay when the debt obligation has not yet come due, unless otherwise agreed.
From the above analysis, it can be seen that the current regulations of Vietnamese law on mortgage of debt claims only stop at general principles, not thoroughly resolving the different aspects of this measure. Therefore, when accepting mortgage of debt claims, credit institutions need to pay special attention: Must specifically and clearly identify the type of debt claim accepted as mortgage; Must have sufficient legal basis to prove the right to request the obligated party to repay the debt; Clearly agree on the scope of the obligation to provide information upon request of the obligated party to avoid the case where the obligated party uses excuses to refuse to perform the debt repayment obligation; Proactively register mortgage of debt claims to be given priority in payment when handling secured assets that are debt claims.
2.6.4. Seizing secured assets is the right to claim debt
Current law has not yet regulated the method of carrying out the attachment of assets that are debt claims. In fact, although Clause 5, Article 71 of the 2008 Law on Civil Judgment Enforcement stipulates that compulsory measures for enforcement of judgments can be taken to force the transfer of property rights, this legal document only mentions the method of attachment of intellectual property rights [28, Articles 84 to 86], attachment of land use rights [28, Articles 89, Articles 110 to 113], attachment of capital contributions [28, Article 92] and attachment (deduction) of money in accounts [28, Article 76]. That means there is still a lack of legal mechanism for the attachment of debt claims except for the attachment of bank account balances. This is still a legal gap that needs to be overcome.
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Disputes and Dispute Resolution on Loan Security Using Valuable Papers at Credit Institutions -
Contents of the Law on Loan Security Using Valuable Papers at Credit Institutions -
Guarantee in loan relationships at credit institutions - 1 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Vietnamese law on loan contracts in the field of banking credit - 28
According to the provisions of Clause 4, Article 4, Decree No. 163, in the case of a secured transaction that is legally entered into and has legal value with a third party, the Court or other competent State agency shall not be allowed to seize the secured property to perform other obligations of the guarantor, unless otherwise provided by law. Thus, in principle, after signing, the Mortgagee should immediately register the mortgage transaction of debt claims at the Transaction Registration Center, assets to prevent any intention to seize assets that are mortgaged debt claims. The law on enforcement of judgments sets out an exception related to the seizure of mortgaged assets. That is, the seizure can be carried out in the case where the Mortgagee is the person subject to enforcement and has no other assets other than the mortgaged assets or has assets but not enough to enforce the judgment, and the value of the mortgaged assets is greater than the value of the secured obligation and the cost of enforcement of the judgment. However, in this case, when handling the seized property, the mortgagee has priority in payment after deducting the costs of execution [28, Clause 3, Article 47 and Article 90]. In other words, in all cases, the interests of the mortgagee are still placed before the interests of the seizing creditor.
2.7. Disputes and dispute resolution regarding loan security by debt collection rights at credit institutions

Securing loans with the right to claim debt at a credit institution is one of the important measures to ensure the borrower's debt repayment obligation to the credit institution. If the loan collateral with the right to claim debt at a credit institution is implemented under too strict conditions and procedures, it will help the credit institution "feel secure" in recovering the loan capital, but the lending efficiency will be low, and it will also affect the interests of the borrower and the guarantor. On the contrary, if this measure is implemented too loosely and the procedures are too easy, the borrower will have many opportunities to "access" the loan capital, but the lending activities will be too difficult.
of credit institutions easily cause risks and capital losses when credit institutions do not have enough basis or are weak in handling debt collection rights to recover debts, the cause of which comes from the fact that credit institutions are too "lenient" in the process of accepting debt collection rights as collateral. Therefore, the law on loan security by debt collection rights at credit institutions in Vietnam must have provisions suitable to reality, must "harmonize" the interests of the parties in the relationship of loan security by debt collection rights at credit institutions. The law must achieve the goal of promoting the development of lending activities secured by debt collection rights at credit institutions, but must still ensure safety in the operations of credit institutions and ensure the rights of borrowers in borrowing capital, the rights and legitimate interests of the guarantor when using debt collection rights as collateral.
Credit institutions often apply all measures to resolve disputes including negotiation, conciliation, arbitration and court, in which negotiation and court are the main ones. Conciliation is almost never applied, because of the nature of this type of dispute, the mediator has little role. Arbitration is rarely applied, because the parties do not have an arbitration agreement.
Credit institutions are not enthusiastic about choosing the Commercial Arbitration Agency as the agency to resolve credit disputes in general, disputes related to security contracts, and handling of secured assets in particular, because the Court has a system of other supporting agencies such as the police, the Procuracy, the People's Committee, etc.
Credit institutions usually have a post-lending control process and a debt collection process. Accordingly, when the borrower has received debt reminder letters, the debt collection departments will work with the customer... when working with the customer many times without results, then the measure of filing a lawsuit will be applied. Therefore, at this stage, the borrower often shows signs of procrastination, lack of goodwill, even absconding... so the credit institution must apply the measure of filing a lawsuit at the Court, waiting for the judgment/decision of successful mediation, the credit institution will request the Enforcement Agency to auction the property.
Arbitration has no enforcement support agency and in the subconscious of most people, Arbitration is not as “scary” as the Court. Therefore, sometimes, debt collection only needs a court order to be sent back, and the borrower will seriously pay the debt to the credit institution instead of making empty promises like in previous negotiations.
Negotiation is the most effective method at all stages. However, a large proportion of cases fail to achieve results, and are forced to go to court, although the time to resolve the case in court is often very long, costly and complicated. And if a lawsuit has to be filed in court, it is often necessary to wait for the civil judgment enforcement stage, which is also very time-consuming, costly and troublesome. Normally, a case of handling secured assets in this order lasts for several years. That is also an important cause leading to the increase in bad debt in the economy in general and in banks in particular.
Chapter 3
SOME DIRECTIONS AND COMPLETE SOLUTIONS
LAW ON LOAN SECURITY BY DEBT CLAIM RIGHTS AT CREDIT INSTITUTIONS IN VIETNAM
Securing loans with debt collection rights, from the perspective of lending activities of credit institutions, is a measure applied to limit risks for credit institutions, thereby contributing to bringing capital to those in need of capital and promoting economic development. However, the law on securing loans with debt collection rights at credit institutions in Vietnam is currently only general and unsynchronized regulations, ... The current state of the law and the application of the law on securing loans with debt collection rights at credit institutions in Vietnam has raised the urgent need to improve the law.
3.1. Requirements for perfecting the law on loan security by debt collection rights at credit institutions in Vietnam
Perfecting the legal system on loan security with debt collection rights to create a safe legal corridor for credit institutions to confidently accept collateral as debt collection rights, ensuring the legitimate interests of credit institutions and borrowers. The requirements for perfecting the law on loan security with debt collection rights at credit institutions in Vietnam should be based on the following basic requirements:
- The improvement of the law must come from the intrinsic requirements of the loan security relationship with debt collection rights at credit institutions in Vietnam;
- The improvement of the law must be based on the requirements of international economic integration in the banking and finance sector of Vietnam.
First of all, it is necessary to rely on the internal requirements of the loan security relationship with debt collection rights at credit institutions in Vietnam.
Currently, Vietnam is strongly integrating into the international economy in a developing market economy, the issue of creating a complete legal corridor to regulate the relationship of loan security by debt collection rights at credit institutions in Vietnam and protecting the rights and legitimate interests of the parties involved in this relationship is becoming more urgent. Therefore, understanding the characteristics of the formation and development of Vietnam's market economy is important in determining the direction of legal improvement.
All activities of building and perfecting the law must be based on practice, aiming to apply in practice. Therefore, the building, amending, supplementing and perfecting of the law on property rights in general and debt collection rights in particular as well as the loan security by debt collection rights at credit institutions in Vietnam in particular must originate from the practice of civil security relations and loan security relations by debt collection rights at credit institutions in Vietnam, originating from the practice of civil security relations and debt collection rights at credit institutions in Vietnam.
arising from the need to protect the legitimate rights and interests of the parties involved in these relationships.
In the context of an increasingly complex economic development, the banking and finance sector plays an important role in regulating the supply of capital to the market. Ensuring the safety of credit institutions' operations is a central and urgent task. To do this, the law must first create a legal corridor that is both safe and convenient for the operations of credit institutions.
Faced with the intrinsic requirements of the loan security relationship by debt collection rights at credit institutions in Vietnam, many legal regulations on this issue are not complete and consistent. Therefore, the amendment, supplementation and improvement of the law must ensure completeness, consistency and consistency and the law must be easy to understand and apply in practice to ensure the harmonious protection of the rights and interests of the State, credit institutions and borrowers.
Second, on the requirements of international economic integration in the banking and finance sector of Vietnam.
Increasingly deep integration into international economic activities requires Vietnamese law to be appropriate and compatible with the laws of countries in the region and the world, especially with bilateral and multilateral commitments, creating conditions for Vietnam to participate in the international "common playground".
To meet this requirement, in the process of perfecting the law, the law must inherit and promote progressive legal provisions that are consistent with reality. In addition, it is necessary to acknowledge and develop new regulations that are consistent with the practical situation of credit institutions in particular and the socio-economic life in Vietnam in general on the basis of research and learning from progressive legislative experiences of countries in the region and around the world. The law must have
Many regulations are built on the basis of international legal standards. This is a difficult goal for lawmakers and policy makers in the current period.
3.2. Directions for perfecting the law on loan security by debt collection rights at credit institutions in Vietnam
Based on the above legal improvement requirements, the thesis proposes directions to improve the legal system on loan security by debt collection rights at credit institutions in Vietnam as follows:
First , perfecting the regulations on property rights. Up to now, the concept of property rights is still vague, even in the legal community, not everyone clearly understands property rights. Because the right to claim debt is a property right, to understand the right to claim debt, we need to start from the most basic thing: property rights.
Second , perfecting regulations on loan security by debt collection rights at credit institutions in Vietnam to create a complete, synchronous, and unified legal basis for the relationship of loan security by debt collection rights at credit institutions in Vietnam to operate smoothly, safely, and in accordance with reality.
Third , perfecting the law on loan security by debt collection rights to create a legal basis to ensure the safe operation of credit institutions, protect the rights of borrowers, raise awareness of the parties in respecting each other's legitimate rights and interests and properly and fully performing their obligations. Thereby promoting the sustainable development of credit institutions' lending activities, contributing to the transparency of the financial market, thereby, borrowers can easily access loan capital for investment, business, and life.
Fourth , perfecting the legal system on loan security by debt collection rights at credit institutions along with criminal, civil, civil procedure and administrative laws, and going hand in hand with establishing guidance and coordination mechanisms between credit institutions and entities related to loan security transactions.
by debt collection rights, monitoring mechanisms, ensuring the implementation of regulations on loan security by debt collection rights in practice.
It can be seen that the above directions are the basis and premise for perfecting the law on loan security by debt collection rights at credit institutions. These directions will only be truly effective if they are harmoniously and scientifically combined with the basic principles of perfecting the law. Building a complete legal framework to regulate loan security relationships by debt collection rights poses many specific requirements.
3.3. Some recommendations for improving the law on loan security by debt collection rights at credit institutions in Vietnam
The limitations and shortcomings in the provisions of the law on securing loans by debt collection rights at credit institutions in Vietnam are still barriers to the economy. Many issues regarding determining what is a debt collection right to be accepted as collateral, the conditions for debt collection rights to be used as collateral, the process of accepting debt collection rights, issues on management and handling of debt collection rights as well as the mechanism and authority to resolve disputes over securing loans by debt collection rights at credit institutions are still not uniformly regulated by civil law, unclear or "open", causing difficulties in applying the law in practice.
Through the study of theoretical and practical issues of applying the law on loan security measures by debt collection rights at credit institutions, the thesis has some recommendations and proposes the following solutions to contribute to perfecting the legal system on loan security by debt collection rights at credit institutions in Vietnam, specifically as follows:




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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