LIST OF TABLES
Table 2.1. Number of interviews with participating and non-participating workers
Voluntary social insurance in Tay Ho district, Hanoi city 73
Table 2.2. Survey sample structure 75
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Current Status of Voluntary Social Insurance Law Regulations -
Current voluntary social insurance participation of workers in Doan Hung district, Phu Tho province - 15 -
Current Status of Compulsory Social Insurance and Retirement Law -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Solutions for Developing Voluntary Social Insurance Fund
Table 3.1. Number of employees participating in voluntary social insurance 85
Table 3.2. Number of employees participating in voluntary social insurance in Tay Ho district 89

Table 3.3. Monthly income of informal sector workers.. 91 Table 3.4. Correlation between age groups and education costs for children of workers participating in voluntary social insurance 93
Table 3.5. Correlation between age groups and sanitation and fuel costs of workers participating in voluntary social insurance 94
Table 3.6. Time of voluntary social insurance participation of employees. 105 Table 3.7. Correlation between employment and time of voluntary social insurance participation 106
Table 3.8. Voluntary social insurance contribution rate of employees 110
Table 3.9. Access to information on voluntary social insurance 113
Table 3.10. Assessment of the level of conformity of the regulations 116
Voluntary social insurance policy 116
Table 4.1. Correlation between education level and participation intention of workers 143
Table 4.2. Correlation between income level and social insurance participation 145
Table 4.3. Correlation between monthly income and intention to participate in voluntary social insurance of employees 148
Table 4.4. Forms of propaganda for voluntary social insurance 157
Table 4.5. Communication content on voluntary social insurance 158
LIST OF TABLES
Table 3.1. Employee expenditures in 1992
Table 3.2. Accumulated resources of workers 95
Table 3.3. Household items 97
Table 3.4. Purpose of voluntary social insurance participation of employees 101
Table 3.5. Proposal to adjust and supplement voluntary social insurance regime 117
Table 3.6 Gender and the need for additional benefits for workers118 Table 3.7. Education level and the need for additional benefits119
Table 3.8. Level of satisfaction with the benefits received by employees or family members 125
Table 3.9. Reasons why workers have not participated in voluntary social insurance ... 129 Table 3.10. Ability to participate in voluntary social insurance of workers in the informal sector who have not participated 131
Table 4.1. Identification of voluntary social insurance participants 139
Table 4.2. Summary of the level of understanding of employees participating in voluntary social insurance about the subjects of participation according to legal regulations 140
INTRODUCTION
1. Reason for choosing the topic
In the current social security system in our country, social insurance is one of the four important pillars, receiving special attention from the Party and the State. The most specific expression is in Resolution No. 28-NQ/TW dated May 23, 2018 of the Central Executive Committee on reforming social insurance policies, emphasizing the acceleration of the process of increasing the number of workers participating in social insurance in the informal sector. Accordingly, the Resolution clearly states: " Promoting enterprise development in the spirit of Resolution No. 10-NQ/TW dated June 3, 2017 of the 12th Central Executive Committee on developing the private economy into an important driving force of the socialist-oriented market economy. Research and design short-term social insurance packages with contribution levels, benefits, and transaction methods suitable for workers in the informal sector" (Central Executive Committee, 2018). In fact, the field of social security for workers in the informal sector is one of the issues that many authors, researchers, and policy makers have exploited from many aspects. Workers in the informal sector occupy an important position in the labor market system. In 2016, the total number of informal workers in Vietnam was more than 18.01 million people, an increase of 2.8% compared to 2015; of which, women accounted for more than 7.8 million people, equivalent to 43.56%. (Finance Magazine, 2018). The informal sector has easily recognizable characteristics such as: workers have precarious and unstable jobs, no labor contracts or verbal contracts, low income, long working hours, no social insurance (SI), health insurance (HI), no allowances and other social benefits for workers (Dang Nguyen Anh, 2016). Research by foreign authors also points out similar characteristics. Hu, Y. and F.Stewart (2009) argue that, compared to formal sector workers - who often participate in compulsory pension systems -
forced – informal sector workers are often not fully covered by modern pension systems. Informal workers may also come from groups with lower incomes and education levels (compared to formal sector workers), have limited knowledge and understanding of pensions and savings products, and have limited resources for long-term savings. Therefore, access to structured pension systems is a challenge for this group of workers (Yu-Wei Hu, Fiona Stewart, 2009).
The voluntary social insurance policy in Vietnam was implemented in 2008 with the goal of providing a stable life for workers who are not in the group participating in compulsory social insurance, creating equality in social insurance among workers working in different economic sectors. After participating in voluntary social insurance for 20 years and reaching retirement age, workers will receive a monthly pension and a death benefit in case of an accident. Thus, workers will have a security support when they are no longer able to work to generate income. However, although the number of workers participating in voluntary social insurance increases every year, the rate of participation in voluntary social insurance remains low, reaching only 227,506 workers in 2017, or 0.47% of the working-age workforce (Government, 2018). By the end of 2019, there were 551,000 voluntary social insurance participants and the whole country had about 30 million people who had not participated in social insurance [139]. Most of the participants are those who have participated in compulsory social insurance for a period of time after retiring and then switched to voluntary social insurance to qualify for retirement benefits. The number of new participants, especially young workers, is still small. The coverage of voluntary social insurance is not high in the context of the aging population, which is likely to lead to many consequences related to social security in the near future.
Research on voluntary social insurance for workers in the informal sector in the current context in our country is one of the key issues of social security, aiming to find effective solutions to attract workers.
Actively participate in voluntary social insurance, contributing to the implementation of Resolution 28-NQ/TW dated May 23, 2018 of the Central Executive Committee of the Communist Party of Vietnam.
The topic of social insurance, issues related to labor, employment, and social insurance of informal workers has received much attention from researchers in recent times. Some notable studies in Vietnam include: Social insurance and the informal sector in Vietnam: Is it possible to move towards universal insurance for all by Paulette Castel (2010); Female workers working in the informal sector and the level of access to social insurance by Hoang Ba Thinh (2012), Topic : Theoretical basis and practice in developing policies to encourage participation in voluntary social insurance for poor workers, ethnic minority workers, and farmers with average income or lower by the Institute of Labor Science and Social Affairs (2013)... In addition, there are many studies and proposals from individuals and policy-implementing units related to voluntary social insurance for workers such as: Some issues on voluntary social insurance by Mac Tien Anh (2008); Social security in the informal sector: need to identify social insurance as an important network by Bui Sy Tuan and Do Minh Hai (2012); Proposal to improve voluntary social insurance policy by Pham Do Nhat Tan (2014a); Development of voluntary social insurance: some issues of concern from the practice of Hanoi by Nguyen Thi Phuong Mai (2017)... However, there have not been many studies applying sociological theories in the study of voluntary social insurance participation of employees to explain the current situation of voluntary social insurance participation of employees, the considerations, calculations, and choices of employees when participating; factors affecting participation. From there, propose appropriate solutions to increase the number of employees participating in voluntary social insurance, towards creating social stability.
Tay Ho District was established in 1995 on the basis of wards: Uoi, Thuy Khue, Yen Phu of A Dinh district and communes: Tu Lien, Nhat Tan, Quang An, Xuan La, Phu Thuong of Tu Liem district. The urbanization process has caused the
The occupational structure in the district has changed, a part of the people have shifted from pure agricultural production to commercial services. People who were compensated for land from growing rice and crops have switched to services, others have gone to work for hire or created their own jobs to sustain their lives. The urbanization process has also caused the number of migrant workers in the ward to increase rapidly, leading to a large number of workers working in the informal sector. The number of workers participating in voluntary social insurance is higher than in other districts in Hanoi, but still accounts for a small proportion compared to the number of workers in the informal sector in the district. In such a context, the doctoral student's approach to the study "The current status of voluntary social insurance participation of workers in the informal sector in Tay Ho district, Hanoi " will provide a comprehensive picture of voluntary social insurance participation of workers in the informal sector based on the description of the number of workers participating; awareness, needs, and aspirations of the group of workers who have participated in voluntary social insurance and the group that have not participated, and at the same time identify factors affecting the participation of workers in voluntary social insurance from a sociological perspective. The research results also propose recommendations to increase the participation rate.
Voluntary social insurance in Hanoi city.
2. Scientific and practical significance
2.1. Scientific significance
The thesis contributes to systematizing and clarifying theoretical and practical issues on social insurance and voluntary social insurance. The thesis uses a number of sociological perspectives and theories such as the theory of rational choice, the theory of participation, the theory of functional structure, with the approach of social insurance to explain the research problem; Thereby, further affirming the role of sociological theories in analyzing the needs of workers in the informal sector to participate in voluntary social insurance, choosing to participate or not to participate in voluntary social insurance on the basis of regulations and benefits.
2.2 . Practical significance
The thesis provides information on many aspects of the current status of voluntary social insurance participation of workers through the results of analysis, generalization, explanation of authentic practical evidence; the findings, conclusions and recommendations are the basis for implementing further studies. At the same time, based on the research results, the thesis contributes to helping those implementing social insurance policies grasp the current status of voluntary social insurance participation of workers in the informal sector in Tay Ho district, the factors affecting voluntary social insurance participation and feasible solutions to increase workers' participation in voluntary social insurance nationwide in general and in Tay Ho district in particular. The research results can contribute policy and practical implications to social security policy makers, urban managers, as well as to social science research on social security.
3. Research objectives and tasks
3.1. Research purpose
The thesis focuses on studying the current status of voluntary social insurance participation of workers in the informal sector and the factors affecting voluntary social insurance participation of workers. On that basis, recommendations are made to increase the rate of voluntary social insurance participation of workers.
3.2. Research tasks
Determine the theoretical and practical basis for voluntary social insurance participation of workers in the informal sector, on that basis clarify the system of conceptual tools: social insurance, social insurance, voluntary social insurance, informal sector, informal employment, informal sector workers; at the same time, select theories to apply in the research: rational choice theory, participation theory and functional structure theory.
Identify the current status of voluntary social insurance participation of employees
The current informal sector is based on the description of the number of participants; contribution level, method, and period of contribution; the assessments of voluntary social insurance participants on the regime and policies; the needs and aspirations of the group of workers who have participated in voluntary social insurance and the group that have not participated in voluntary social insurance.
Analysis of factors affecting voluntary social insurance participation of informal sector workers including: psychological factors, awareness, demographic factors of workers; regimes, policies and communication work on voluntary social insurance.
Provide some recommendations on solutions to contribute to increasing the participation of informal sector workers in the field of voluntary social insurance.
4. Subject, object and scope of research
4.1. Research subjects
Current status of voluntary social insurance participation of workers in the informal sector.
4.2. Research subjects Include groups:
+ Informal sector workers of working age participate in voluntary social insurance
+ Informal sector workers have not participated in voluntary social insurance
+ Representatives of leaders of wards in the district
+ Officer in charge of collecting voluntary social insurance at wards
4.3 . Scope of research
Time range: 2018-2020.
Spatial scope: The study was conducted in 8/8 wards of Tay Ho district, Hanoi city.
Scope of content:
- Explore the participation of informal sector workers




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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