In addition to administrative sanctions, criminal law also has provisions to protect the freedom to establish businesses: the law strictly prohibits entities from trading in prohibited items such as drugs, weapons, etc. The Criminal Code specifically stipulates crimes and penalties if entities intentionally trade in these items. In addition, criminal law also stipulates crimes that violate economic management order, such as: smuggling, illegal transportation of goods and currency across borders, production and trade of counterfeit goods, illegal business, etc. If business entities violate the prohibitions of the law and their actions satisfy the signs prescribed in the Criminal Code, they will be subject to strict sanctions by law.
2.1.3. Current status of legal regulations on protecting the right to freedom of decision in resolving economic disputes
According to current law, the forms of dispute resolution in current law of our country include: Mediation; negotiation; dispute resolution by commercial arbitration; through the Court.
- Dispute resolution method by conciliation
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current Status of Business Registration Regulations According to the 2014 Enterprise Law -
Current Status of Legal Regulations on Prevention and Combat of Trafficking in Women and Children -
The Current Status of Legal Representation Between Spouses in Business Relationships -
Current Status of Legal Regulations on Forms of Corporate Bond Issuance
“Conciliation is a form of dispute resolution with the participation of a third party as an intermediary, helping the disputing parties find a suitable solution to end the conflicts that have arisen” [9, p. 144]. Basically, conciliation and negotiation are similar in the way they are conducted. The fundamental difference is the third party as an intermediary. The third party is mutually accepted or appointed by the disputing parties, and has the role of making suggestions for the parties to refer to, in order to find a common solution that is acceptable to all parties. The third party must be independent of the disputing parties, meaning that it is not in a position of conflict or of binding interests to one or more of the disputing parties.
In the 2003 Civil Procedure Code, apart from some types of cases that do not require mediation, mediation is a mandatory procedure when resolving civil disputes. Article 10 of this Code specifically stipulates mediation as follows: "The court is responsible for conducting mediation and creating favorable conditions for the parties to reach an agreement on the resolution of civil cases according to the provisions of this Code" [36]. In resolving civil cases, mediation is considered the responsibility of the litigation agency.

Clause 2, Article 317 of the Commercial Law also stipulates: "Reconciliation between the parties is conducted by an agency, organization or individual agreed upon by the parties to act as a mediator" [42]. In addition, the 2003 Land Law stipulates that for disputes in the land sector, mediation at the grassroots level is a necessary measure. Specifically, Article 135 stipulates: "The State encourages parties to land disputes to reconcile themselves or resolve land disputes through mediation at the grassroots level". In the 2005 Investment Law, the top priority for resolving disputes in the investment sector is mediation: "Disputes related to investment activities in Vietnam shall be resolved through negotiation, mediation, arbitration or court in accordance with the provisions of law" [43].
Thus, conciliation is a measure encouraged by law and required by business entities to apply when there is a dispute. In fact, this form is very popular, especially in our country which is heavily influenced by Buddhism, Confucianism and the tradition of village self-management, and that tradition is expressed quite clearly in the provisions of law.
- Dispute resolution by negotiation
“It is a form of dispute resolution in business without the need for a third party. The parties in the dispute often seek each other to discuss and find suitable solutions to end conflicts and disagreements” [9, p. 143]. In disputes, no third party can understand the source as well as the parties in the dispute. Originating from the will of
The disputing parties want to resolve the conflicts by coming together to negotiate and compromise.
Negotiation is a suitable form for resolving business disputes. The advantage is that it is not bound by any rigid legal procedures. Negotiation depends entirely on the ability and negotiation skills of the parties. Negotiation is the least expensive method, the parties in the dispute will find a way to resolve it themselves, causing little damage to the relationship of the parties, and business secrets are absolutely protected.
- Commercial arbitration
In practice, to resolve commercial and investment disputes, the disputing parties can apply many methods. The following forms of dispute resolution can be listed: self-negotiation, conciliation, requesting a judicial agency to resolve or resolving the dispute through arbitration. Each method has its advantages and disadvantages. The parties will often base on these advantages and disadvantages to consider and choose for themselves the most appropriate and effective dispute resolution mechanism.
If for our country's businessmen, choosing arbitration to resolve disputes is not considered a popular choice, simply because our businessmen have not put their full trust in arbitrators, nor have they fully appreciated the effectiveness of dispute resolution by arbitration and the enforcement of arbitration decisions, especially domestic arbitration, on the contrary, in the practice of resolving commercial and investment disputes in the world, the arbitration mechanism is applied very often and tends to develop more and more strongly. Normally, when using arbitration to resolve disputes, businessmen and investors often pay attention to the advantages of this mechanism compared to the dispute resolution procedure in court. Based on the provisions of the Law on Arbitration
According to the 2010 Commercial Law and the provisions of law related to court proceedings, it can be seen that resolving disputes by Commercial Arbitration will have many advantages such as: the finality and validity of the arbitration award is broader than that of the Court, ensuring confidentiality, preserving partnership relations, besides, Arbitration is also a flexible and adaptable dispute resolution mechanism...
- Dispute resolution method by court
Accepting the market economy means complying with the rules of fierce competition, under the rapid development of the economy, there are a series of contradictions and conflicts of economic interests between business entities that are increasingly fierce. Responding to the requirements arising from practice, to resolve disputes, the law must play a role in ensuring the maintenance of order in society. Previously, our law regulated the settlement of civil disputes and economic disputes in two different ordinances. That is the Ordinance on procedures for resolving economic cases dated March 16, 1994 and the Ordinance on procedures for resolving civil cases dated November 29, 1989. Currently, it has been unified in the Civil Procedure Code. According to the regulations, the judicial body, specifically the Court, will resolve disputes and requests of the parties including the following areas: civil, marriage and family, commercial business, and labor.
The advantage of the court proceedings is that the procedures are strict, following mandatory procedures, through two trials: first instance and appeal. The judgment and decision are declared in the name of the state, and are guaranteed to be implemented by the coercive power of the state if the parties do not voluntarily comply. However, besides that, court proceedings have disadvantages for businesses: the right to self-determination of the parties in some aspects is limited, such as not being able to freely choose judges, courts, etc. The trial period is prolonged because it must follow the procedural procedures, the principle of public trial is difficult to ensure confidentiality for the disputing parties; the nature of dispute resolution is often more stressful than arbitration.
2.1.4. Current status of legal regulations on protecting freedom of contract
- The law recognizes the right to freedom of contract.
Based on the nature of the contract is an agreement, from the perspective of everyday life, the contract is the parties themselves defining their rights and obligations to each other, so the parties can freely express their will in concluding the contract. The law or any individual cannot use their will to force another subject to enter into a contract, but it must come from the true desire of the parties to create legal values. Article 4 of the 2005 Civil Code stipulates that freedom of agreement is one of the principles of civil law. This principle has been generally recognized, covering all civil legal relationships, which are agreement and freedom of commitment. The law allows the parties to freely establish rights and obligations with each other, after legally establishing them, they are binding on the parties to respect and seriously implement. From this general principle, Article 389 of the Civil Code specifically stipulates the principles in concluding civil contracts for the subjects participating in the contract to base on and implement:
Article 389. Principles of entering into civil contracts
The conclusion of civil contracts must comply with the following principles:
1. Freedom to enter into contracts but not contrary to law or social ethics;
2. Voluntariness, equality, goodwill, cooperation, honesty and integrity [39].
In addition to providing principles to protect the right to freedom of contract, current law also stipulates cases where civil transactions are invalid due to violations of legal prohibitions or social ethics:
Article 128. Civil transactions are invalid due to violation of legal prohibitions or social ethics.
Civil transactions with purposes and contents that violate the prohibitions of law and social ethics are invalid.
Legal prohibitions are provisions of law that do not allow subjects to perform certain acts.
Social ethics are common standards of conduct between people in social life, recognized and respected by the community [39].
Basically, this principle is understood as follows: the contract is freely entered into by the participating subjects in the spirit of voluntariness, equality, goodwill... but must not violate the law. Prohibitions of the law are often clearly stipulated in many different documents. Simply put, the subjects participating in the contract are allowed to enter into contracts within the scope of the law that is not prohibited. For example, the law prohibits the sale of weapons, prohibits the sale of human organs... then the subjects do not have the right to make contracts related to things that are not permitted by law. On the other hand, social ethics are common standards widely recognized in the community, and are protected by long-standing cultural values. The regulation that the contract must not violate prohibitions and social ethics aims to protect the common interests of the whole society, and cannot violate public order for personal interests.
The right to freely enter into contracts is also reflected in the fact that the law expands the subjects who have the right to enter into contracts. Any subject with full civil capacity has the right to enter into contracts. Subjects participating in contract conclusion can be individuals, cooperatives, legal households, etc. In some cases, individuals who do not have full civil capacity are still recognized as subjects in civil transactions. Clause 2, Article 20 of the 2005 Civil Code stipulates:
2. In case a person from fifteen years old to under eighteen years old has his/her own property to secure the performance of obligations, he/she may establish and perform civil transactions by himself/herself without the consent of a legal representative, unless otherwise provided by law [39].
- Freedom to choose partners
The freedom to enter into a contract is only a formality if the contracting parties are not free to choose their partners (or customers) in the contractual relationship. When establishing a contractual relationship, the first important thing that the contracting party is concerned with is who to enter into a contract with, and what capacity that person has for the performance of the contract to be entered into [9, p. 112].
According to the provisions of current civil law, subjects have the right to freely choose partners, the law does not interfere with who the subject will sign the contract with, individual or organization (only need the participating subject to satisfy some conditions on civil capacity). On the other hand, the law strictly prohibits threats, coercion, and deception in concluding contracts. The law allows business subjects to base on their own needs to choose and seek partners, putting the goal of respect and freedom of will first in choosing business partners.
- Freedom to negotiate on form
The form of a civil contract is understood as the way to express the will of the subjects participating in the contract in a certain material form.
The freedom to agree on the form of the contract stipulated in civil law clearly shows that the subjects participating in the contract can choose different forms to determine rights and obligations:
Article 401. Forms of civil contracts
1. A civil contract may be concluded orally, in writing or by specific conduct, when the law does not stipulate that such type of contract must be concluded in a certain form.
2. In cases where the law stipulates that a contract must be expressed in a notarized or certified document, must be registered or licensed, such provisions must be complied with.
The contract is not invalid in case of formal violation, unless otherwise provided by law [39].
Thus, according to the above provisions of law, civil contracts will be concluded orally or in writing if the law does not provide otherwise. For example, the transportation of inter-provincial passengers by road is expressed by specific acts in which the vehicle owners bring the passengers to the station and then the customer will pay. In fact, the passengers and the vehicle owners have entered into a transportation contract with each other. In fact, contracts that require control are often related to real estate, valuable assets, mortgage contracts, guarantees, etc.
- Protect the right to freely agree on the content of the contract
“The content of the contract is all the terms that the parties agree to in the contract” [9, p. 113]. It is natural to give the subjects the right to negotiate the contract. The subjects have the right to agree with each other on price, payment method, time, place of payment, time of delivery, time of arising of rights and obligations, time of conclusion, the law also recognizes the contract as valid in the future... Freedom to agree on the content of the contract is a part of the expression of freedom of will, when the will of the parties is expressed through the provisions in the contract, that is, the participating parties themselves draft the law for each other and are forced to seriously implement those

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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