hat for me
a. Yes b. Sometimes c. No
15. Not everyone knows right away what to do, when to do it, and how to do it, so they need to be instructed and advised right away.
a. True b. Not quite c. No
16. I usually express my opinions briefly.
a. Yes b. Sometimes c. No
17. Even when the speaker brings up new arguments, I don't pay attention and usually ignore them.
a. Yes b. Sometimes c. No
18. I often speak with evidence when debating.
a. Yes b. It depends c. No
19. When I believe something 100% I don't say it like it's a nail.
a. Yes b. Sometimes c. No
20. I don't always know how other people treat me.
a. True b. Not quite c. No
21. I don't agree with people who are immediately friendly when talking to people they don't know very well.
a. True b. Difficult to answer c. No
22. I'm not interested in minding other people's business.
a. Yes b. It depends c. No
23. I can accurately express the intentions of the speaker when they interact with me.
a. Yes b. It depends c. No
24. I am not usually very calm when arguing.
worry, sadness
a. True b. Not quite c. No
26. I don't like many words because there is nothing remarkable behind them.
a. Yes b. Sometimes c. No
27. Many problems go unsolved because people do not give in to each other when arguing.
a. True b. Not quite c. No
28. I have not learned how to persuade others effectively.
a. True b. Not quite c. No
29. I know how to build an atmosphere of trust and mutual support in the office.
a. Yes b. Not very confident c. No
30. I can immediately become indifferent and apathetic when I see a child crying.
a. Yes b. Rarely c. No
31. In communication, starting a conversation is very difficult.
a. Yes b. It depends c. No
32. I rarely attempt to understand other people's intentions when they interact with me.
a. Yes b. Sometimes c. No
33. I often pay attention to the hesitations, hesitations, and awkwardness of the speaker because those things give me more important information about them than what they say.
a. True b. Not quite c. No
34. People think I am incapable of controlling my emotions when arguing.
a. Yes b. Sometimes c. No
35. I have a way to stop talkative people.
a. True b. Not quite c. No
37. Do not hold on to an opinion if you know it is wrong during an argument.
a. True b. Not quite c. No
38. If others have opposing opinions, I don't waste time trying to convince them.
a. True b. Not quite c. No
39. I often organize and initiate group activities and parties with friends.
a. Yes b. Sometimes c. No
40. I am very sensitive to the pain of friends and relatives.
a. Yes b. Sometimes c. No
41. I need a lot of time to adapt to the new unit.
a. Yes b. Sometimes c. No
42. Many things that other people care about I also pay attention to.
a. Yes b. Sometimes c. No
43. It often happens in practice that the speaker says one thing and I know they mean something else.
a. True b. Not quite c. No
44. People have made me feel unbalanced.
a. Yes b. Sometimes c. No
45. I don't know how to stop aggressive people in arguments.
a. True b. Not quite c. No
46. I do not have the skills to express my wishes concisely.
a. True b. Not quite c. No
47. Many times I see that the majority of people stick to their opinions until the end when debating.
a. True b. Not quite c. No
48. In fact, it is not difficult for me to convince the person I am talking to.
a. True b. Not quite c. No
49. In conversation I usually take an active, enthusiastic role.
a. Yes b. Sometimes c. No
50. My relatives' unpleasant things made me feel guilty and worried for quite a while.
a. Yes b. Sometimes c. No
51. I never refuse to interact with strangers.
a. True b. Not quite c. No
52. If you care about everything other people do, it's just a waste of time.
a. True b. Not quite c. No
53. Sometimes people say that I don't care much about my friends.
a. True b. Difficult to answer c. No
54. I know how to control myself.
a. Yes b. Sometimes c. No
55. The more confused people are, the less I can influence them.
a. True b. Not quite c. No
56. I don't always express my thoughts clearly and concisely.
a. Yes b. Sometimes c. No
57. Unfortunately, many people change their minds when they hear other people's opinions.
a. True b. Not quite c. No
58. People think I am better than them at convincing others.
a. Yes b. Not necessarily c. No
59. When solving a problem in a group, I try to focus everyone on that problem.
a. Yes b. Sometimes c. No
60. Many times people say that I am insensitive to people's attitudes.
other people
a. True b. Not quite c. No
61. I have no difficulty dealing with (most people) crowds.
a. Yes b. Sometimes c. No
62. When you don't understand what someone wants, you can't talk to them effectively.
a. Yes b. Not necessarily c. No
63. I have difficulty concentrating on what other people are saying.
a. Yes b. Sometimes c. No
64. It's hard for people to make me lose my temper.
a. Yes b. It depends c. No
65. When the speaker is overcome with emotion, I do not interrupt them.
a. True b. Not quite c. No
66. I feel that many people speak incoherently and inaccurately and need to be corrected immediately.
a. True b. Not quite c. No
67. I am surprised that many people do not pay attention to the attitude of the speaker.
a. True b. Difficult to answer c. No
68. If I need to convince someone, I usually succeed.
a. True b. Not quite c. No
69. I often lack confidence when talking.
a. Yes b. Sometimes c. No
70. I don't often "catch" other people's moods.
a. True b. Not quite c. No
71. I know how to make strangers closer to me.
a. True b. Not quite c. No
72. I often try to understand other people's needs.
a. True b. Not quite c. No
73. I know right away when a speaker is off topic.
a. Yes b. Sometimes c. No
74. Many people say they want to stay calm like me.
a. Yes b. It depends c. No
75. I am often forced to bring up key, thorny points in debates.
a. Yes b. Sometimes c. No
76. I am not satisfied with myself because I talk too much.
a. Yes b. Sometimes c. No
77. I have difficulty changing my point of view when the story has already gone in another direction.
a. Yes b. Sometimes c. No
78. I can't make others agree with my point of view when they don't believe in themselves anymore.
a. True b. Not quite c. No
79. I have no ambition to play a key role in the group.
a. Yes b. Sometimes c. No
80. If someone next to me is suffering or sad, I also feel moved.
a. Yes b. Sometimes c. No
* Please tell us a little about yourself.
- Full name: ........................................................ Gender: Male, Female...................
- Year of Birth.......................................................... Rank................................
- Professional qualifications ....................................... Training qualifications..........................
- Number of years working as customer service staff ........................................... Work unit................................
REFERETTE 2
(survey form for customer service force)
Question: According to you, which of the following factors affects the communication skills of customer service staff? Please choose according to the level of influence.
Please mark X in the box of your choice.
TT number
Influencing factors | Level of influence | |||
Very photo enjoy | Image enjoy | No photo enjoy | ||
1 | Political and moral qualities of CSKV | |||
2 | Career trends and competencies CSKV expertise | |||
3 | Not realizing the importance importance of communication skills | |||
4 | Not yet instructed, trained and develop communication skills | |||
5 | Working environment | |||
6 | Life experience and vocabulary | |||
7 | Lack of books, reference materials | |||
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REFERETTE 3
(survey form for local people)
Question: According to you, which of the following skills have the local police performed?
By marking X in the box of your choice
TT number
Skills | Rating Level | ||||
Good | Rather | Central jar | Least | ||
1 | Relationship building skills | ||||
2 | Ability to balance fish needs person and object of communication | ||||
3 | Proactive, controllable capacity communication process | ||||
4 | Ability to express clearly and concisely | ||||
5 | Ability to persuade audience communicate | ||||
6 | Sensitivity in communication | ||||
7 | Flexibility in communication | ||||
8 | Listening skills to the communication object | ||||
9 | Ability to control oneself in communication next | ||||
10 | Emotional and behavioral self-control | ||||