Products at other banks are still traditional and lack innovation, so it is difficult to attract attention and customers. The software system still has problems and network congestion when there are too many accesses, especially on peak days such as the beginning of the month and the end of the ...
* Overall satisfaction Cronbachs Alpha N of Items ,742 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted SAT1 7.17 3,054 ,658 ,552 SAT2 6.89 3,475 ,459 ,781 SAT3 7.35 3,088 ,597 ,622 3.2. EXPLORATORY ...
- Assurance: Is a factor that creates trust and confidence of customers in the Banks services. This is shown through: professional knowledge of staff, working style, professional service, peace of mind when using banking services. - Empathy: It is the best possible care and attention to customers. ...
