International Bank Card Reference doccument

Research on factors affecting the behavior of using international bank cards in Vietnam - 5

This finding confirms that the relationships between e-quality, e-satisfaction and e-loyalty will be stronger if the online banking user is an introvert (less socially connected) than an extrovert (strongly socially connected). Yang & Peterson (2004) examined the moderating effects of switching ...

Research on factors affecting the behavior of using international bank cards in Vietnam - 21

89. Minh, NV & Huu, N. (2016), The relationship between service quality, customer satisfaction and customer loyalty: An investigation in Vietnamese retail banking sector, Journal of Competitiveness, Vol. 8(2) , pp. 103-116. 90. Mishra, AA (2009), A Study on Customer Satisfaction in Indian ...