1.4.2. Customer care purposes The purpose of customer care is to satisfy existing customers by serving them in the way they want, creating a long-term, close relationship and demonstrating the companys professionalism. The company performs customer care to satisfy customers needs, benefits when ...
HUE UNIVERSITY UNIVERSITY OF ECONOMICS FACULTY OF BUSINESS ADMINISTRATION GRADUATION THESIS IMPROVING THE QUALITY OF INDIVIDUAL CUSTOMER CARE SERVICES AT DAI-ICHI LIFE VIETNAM INSURANCE COMPANY – HUE 1 GENERAL AGENT OFFICE HOANG THI THUY TIEN Course: 2017 – 2021 HUE UNIVERSITY ...
C. Cronbachs Alpha coefficient test results of Service Competency scale Table 2.7: Results of Cronbachs Alpha coefficient test of the Ability scale service force Observation variable Coefficient total variable correlation Coefficient Cronbachs Alpha if variable is excluded Service capacity: ...
