stress.. Despite being affected by adverse impacts due to fluctuations in the business environment, with the outstanding efforts of the staff of the entire system, BIDV has transformed into a joint stock model. In terms of total assets, it has surpassed the 400,000 billion VND mark. Total assets at the end of the period reached 484,695 billion VND on December 31, 2012, an increase of 11% and ranked 3rd in the market.
Table 3: Business results for the period 2009-June 30, 2012 according to consolidated financial statements according to Vietnamese accounting standards.
Unit: Billion VND
Target
2009 | 2010 | 2011 | June 30, 2012 | |
Total assets | 296,432 | 366,268 | 405,755 | 444,636 |
Net interest income | 6,974 | 9,191 | 12,639 | 6,735 |
Net profit/(loss) from service activities | 1,404 | 1,777 | 2,157 | 1.112 |
Net profit/(loss) from operating activities foreign exchange business | 209 | 289 | 314 | 149 |
Net profit/(loss) from trading activities stock | 722 | (291) | (418) | 182 |
Net profit/(loss) from other activities | 611 | 387 | 607 | 294 |
Dividend income and profit and loss sharing based on p2 equity of investments into joint ventures and affiliated companies | 234 | 135 | 115 | 127 |
Total operating income | 10,154 | 11,488 | 15,414 | 8,599 |
Total operating costs | (4,536) | (5,546) | (6,652) | (3,342) |
Net operating profit before risk provision expenses | 5.168 | 5,942 | 8,762 | 5,257 |
Total profit before tax | 3,605 | 4,626 | 4,220 | 2,345 |
Corporate income tax expense | (788) | (865) | (1,020) | (553) |
Total profit after tax | 2,817 | 3,761 | 3.209 | 1,779 |
Total net profit of the Owner have | 2,817 | 3,761 | 3.209 | 1,779 |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Business Results of Quang Binh Tourism Industry in the Period 2014 - 2019 -
Business Performance of the Company in the Period 2009–2011 Table 2.1. Business Results of Viet Holiday Travel Company -
Business Performance Results of Agribank Bac Ninh in the Period 2015 - 2019 -
Business Performance Results of Song Hong Garment Joint Stock Company in the Period 2018-2020
Source: BIDV
Table 4: Financial performance in the period 2009- June 30, 2012
Unit: Billion VND
Target
2009 | 2010 | 2011 | June 30, 2012 | |
1. Scale | ||||
Charter capital | 10,499 | 14,600 | 12,948 | 23,012 |
Total assets | 296,431 | 366,267 | 405,755 | 444,636 |
Capital Adequacy Ratio (CAR) | 9.53% | 9.32% | 11.07% | 10.08% |
2. Business performance | ||||
Deposit mobilization turnover | NA | 5,392,141 | 6,283,273 | 3,639,905 |
Total mobilized capital | 245,518 | 301,478 | 330,578 | 360,211 |
Loan Sales | NA | 407,686 | 476,238 | 289,407 |
Debt collection turnover | NA | 359,787 | 437,057 | 259,717 |
Outstanding credit (including loans) by ODA and entrusted sources) | 206,402 | 254,192 | 293,937 | 325,756 |
Bad debt | 5,534 | 6,424 | 8,122 | 9,984 |
Capital utilization ratio | ||||
+ Profit margin/Equity (ROE) | 18.11% | 17.95% | 13.16% | N/A |
+ Profit margin/Total assets (ROA) | 1.04% | 1.13% | 0.83% | N/A |
+Guarantee rate belongs to group 3,4,5/ Total guarantee balance | 0.36% | 0.26% | 0.53% | 0.67% |
Bad debt ratio/total outstanding debt | 2.80% | 2.72% | 2.96% | 3.29% |
3. Liquidity | ||||
Assets with immediate payment on debt payable | N/A | 20.44% | 18.55% | 15.67% |
Short-term funds are used to medium and long term loans | 25.5% | 25.7% | 25.6% | 23.3% |
Source: BIDV
Although adversely affected by the economy, production and business activities of enterprises encountered many difficulties affecting the ability to repay debts as well as the credit quality of the Bank, but with the synchronous implementation of drastic solutions to control risks such as establishing inspection teams, promoting bad debt collection, handling bad debt flexibly and effectively. In the period of 2009 - 2011, BIDV had growth in scale and business performance, specifically:
- Scale Total assets grew well with improved quality: Total assets increased 1.4 times in the period 2009 - 2011 with an average growth rate of 17%/year. By June 30, 2012, BIDV's total assets reached 444,636 billion VND, an increase of 9.6% compared to December 31, 2011. Outstanding credit as of June 30, 2012 was 325,756 billion VND, an increase of 10.8% compared to 2011. The ratio of medium and long-term outstanding debt/Total outstanding debt remained stable (44.9% in 2011, 44.5% as of June 30, 2012). The credit structure has shifted in a more positive direction, reducing the proportion of loans to state-owned enterprises and non-production sectors (especially real estate and construction), increasing the proportion of retail credit. The total mobilized capital in 2011 was 330,578 billion VND, an increase of 9.6% compared to 2010. In the first 6 months of 2012, the total mobilized capital increased by 8.96% compared to December 31, 2011, reaching 360,211 billion VND. The capital mobilization structure has shifted in a more stable direction, through increasing the proportion of term deposits and specialized capital deposits. Customer deposits, especially individual customers, also accounted for an increased proportion of the total mobilized capital.
2.2. Analysis of credit activities in the period 2009-June 30, 2012 and credit quality of Vietnam Investment and Development Bank BIDV
2.2.1. General assessment of BIDV Bank's credit activities.
- Operating capital of BIDV Bank
Any business that wants to operate effectively and develop must have good capital. For BIDV Bank, the operating capital consists of two parts: Deposits and loans from the State Bank and the Ministry of Finance, Deposits and loans from other credit institutions, Customer deposits, Issuance of valuable papers, issuance of bonds to increase capital. Since 2010, due to the impact of the global financial crisis, the financial market in general and the capital market in particular have had many complex fluctuations, especially interest rates. High inflation and competition between domestic credit institutions in capital mobilization have affected the capital mobilization activities of commercial banks in general and BIDV in particular. However, with the determination that capital mobilization is always the core task of
To meet the demand for credit growth, BIDV has maintained a stable scale of mobilized capital, focusing on ensuring liquidity safety and complying with the regulations of the State Bank. The total mobilized capital as of December 31, 2011 and June 30, 2012 was VND 330,578 billion and VND 360,211 billion, respectively. This result was achieved thanks to BIDV's synchronous application of appropriate capital mobilization measures, suitable for each period, in compliance with the regulations of the State Bank. BIDV's mobilized capital includes: Deposits and loans from the State Bank and the Ministry of Finance
Deposits and loans from other credit institutions
Customer deposits. Issuance of valuable papers, issuance of bonds to increase capital. Social insurance loans (Capital increase bonds - valuable papers with a term of over 10 years, Social insurance loans are quite stable sources of capital mobilization for BIDV)
Table 5: Mobilization situation in the period 2009-June 30, 2012
Unit: Billion VND, %
Target
Year 2009 | 2010 | 2011 | June 30, 2012 | |||||
Balance | Ratio weight (%) | Balance | Ratio weight (%) | Balance | Ratio weight (%) | Balance | Ratio weight (%) | |
Deposits and loans from the Government and State Bank of Vietnam | 22,931 | 9% | 16,665 | 6% | 26,799 | 8% | 14,234 | 4% |
Deposits and loans other credit institutions | 14,542 | 6% | 28,282 | 9% | 35,704 | 10% | 33,374 | 9% |
Deposit of client | 187,280 | 76% | 244,700 | 81% | 240,507 | 73% | 282,396 | 79% |
Issue documents valuable, capital raising bonds | 20,541 | 8% | 11,831 | 4% | 8,938 | 3% | 8,668 | 2% |
Loan guarantee social insurance | 225 | 1% | - | 18,630 | 6% | 21,530 | 6% | |
Total | 245,519 | 100% | 301,478 | 100% | 330,578 | 100% | 360,211 | 100% |
Source: BIDV As of December 31, 2011, BIDV's total mobilized capital reached 330,578 billion VND, an increase of 9.65% compared to 2010. The rate of capital mobilization growth decreased compared to 2010.
22.79%. This is also the general trend of the entire banking industry in 2011. From January 2011 to the end of October 2011, capital mobilization of the entire banking industry only increased by an average of 0.84% per month, while this rate in 2010 was 3.1% (According to the State Bank's Report). With the effort to increase capital through appropriate marketing measures, product and customer strategies of BIDV, the growth of total mobilized capital in the first 6 months of 2012 was quite good, reaching 8.96% compared to the end of 2011.
Figure 4: Capital mobilization situation in the period 2009-June 30, 2012

Customer deposits always account for the largest proportion of total mobilized capital, averaging 76.3% in the period 2009 - June 30, 2012, maintaining a stable annual growth rate.
* Lending situation in the period 2009-2012:
Table 6: BIDV Bank's lending situation in the period 2009-2012
Unit: Billion VND, %
Target
2009 | 2010 | 2011 | June 30, 2012 | |||||
Value | Proportion | Value | Proportion | Value | Proportion | Value | Proportion | |
Short-term debt | 110,271 | 53.4% | 133,583 | 52.5% | 161,960 | 55.1% | 180,890 | 55.5% |
Medium term debt | 33,426 | 16.2% | 39,575 | 15.6% | 35,673 | 35,673 | 38,364 | 11.8% |
Long-term debt | 62,705 | 30.4% | 81,034 | 31.9% | 96,304 | 32.8% | 106,502 | 32.7% |
Total | 206,402 | 100% | 254,192 | 100% | 293,937 | 100% | 325,756 | 100% |
(Source: BIDV's business results report 2009 - June 30, 2012) Currently, BIDV Bank provides commercial loans including short-term, medium-term and long-term loans, including loans in which the Bank acts as the focal point or participates as a member bank, in VND and foreign currencies.
* Efficiency of credit activities in the period 2009-June 30, 2012
Capital efficiency
Table 7: Capital utilization efficiency of BIDV in the period 2009-June 30, 2012
Unit: Billion VND, %
2009 | 2010 | 2011 | June 30, 2012 | |
Target | Amount | Amount | Amount | Amount |
Total outstanding debt | 206,402 | 254,192 | 293,937 | 325,756 |
Total operating capital | 245,519 | 301,478 | 330,578 | 360,211 |
Capital efficiency | 84.06% | 84.31% | 88.91% | 90.43% |
(Source: BIDV's business performance report 2009 - June 30, 2012) Based on the above data table, BIDV Bank's efficiency achieved high results in the period 2009 - June 30, 2012, increasing in the following years: 2009: 84.06%, 2010: 84.31%, 2011: 88.91%, June 30, 2012: 90.4%. Showing efficiency
BIDV's credit activities have achieved high results. Effective use of resources
capital into business activities including credit activities of the Bank.
2.2.2. Current status of BIDV's capital mobilization in the period 2009-June 30, 2012
* Evaluate the growth rate of savings deposit balance based on the current capital mobilization status of BIDV in the period 2009-June 30, 2012:
- With the efforts of all BIDV branches nationwide, BIDV has achieved high results in capital mobilization.
- As of December 31, 2011, BIDV is the bank with the third largest total assets and the fourth largest equity in the system of Vietnamese commercial banks. With a charter capital of VND 23,012 billion according to Decision No. 278/QD-TTg of the Prime Minister dated March 7, 2012, BIDV has become the bank with the third largest charter capital. In 2012, BIDV's capital mobilization faced many difficulties. However, by synchronously applying reasonable policies, implementing many competitive capital mobilization products, building and implementing incentive mechanisms in capital mobilization... up to June 30, 2012, the structure of mobilization by term also changed in a more positive direction, increasing the proportion of medium and long-term deposits and reducing the proportion of short-term deposits. Since 2010, due to the impact of the global financial crisis, the financial market in general and the capital market in particular have had many complex fluctuations, especially interest rates. High inflation and competition among domestic credit institutions in capital mobilization have affected the capital mobilization activities of commercial banks in general and BIDV in particular. However, with the determination that capital mobilization is always the core task of the Bank to meet the demand for credit growth, BIDV has maintained a stable scale of mobilized capital, focusing on ensuring liquidity safety and complying with the regulations of the State Bank. Total mobilized capital as of December 31, 2011 and June 30, 2012 were VND 330,578 billion and VND 360,211 billion, respectively. Factors affecting BIDV's capital mobilization situation:
+ BIDV's capital mobilization strategies are as follows:
- Diversify mobilized capital sources, gradually increase the proportion of residential deposits and diversify institutional customers, gradually reduce the proportion of deposits focusing on large customers, gradually increase the stability of mobilized capital sources.
- Actively promote long-term capital mobilization channels such as: Issuing long-term valuable papers, commercial loans from foreign financial institutions, loans through framework agreements, and medium- and long-term capital structure loans by corresponding short-term deposits.
- Strengthen cooperation with international financial institutions and government ministries to receive ODA capital sources and commercial loans from the government to international financial institutions and enhance access to capital sources in the international financial market.
- Flexible interest rate policy management, suitable to the market, in compliance with regulations
of the State Bank from time to time.
- Develop diverse mobilization products, flexible in terms of time and interest rates to meet the needs of each individual customer and business organization based on analysis of market needs and scale, coordinate with other departments to develop card products and services to enhance capital mobilization capacity.
- Actively improve the product and service system towards standardization, increasing convenience, diversifying according to the industry and business location of customers associated with Risk Management. Diversify capital trading products on the market.
Although the mobilized capital in recent years has been greatly affected by the economy and the monetary policy of the State Bank, BIDV Bank has still mobilized a large amount of capital. The basic factor that directly affects the mobilized capital of BIDV Bank is the impact of fluctuations in bank interest rates:
- Due to the impact of world economic fluctuations, gold prices have increased continuously.
- To mobilize capital in 2011, banks had to pay an effective mobilization interest rate of up to 19-20%/year, some banks even had to pay an mobilization interest rate of 20.5%/year, which is nearly one and a half times the ceiling rate of 14% when customers have idle money of up to several billion VND (the difference compared to the ceiling of 14% is paid in many different forms that are not shown in the report). In 2011, to mobilize capital, banks had to compete with high mobilization interest rates, leading to a decrease in customer deposit mobilization compared to 2010 and 2012.
- In the first 6 months of 2011, the State Bank increased the refinancing interest rate four times and the discount rate twice. At the same time, the money supply from the State Bank decreased.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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