4. The company's business results in the period (2018-2019)
Table 2: Business results 2018-2019 Truong Hung Thinh General Trading Service Company Limited
Unit: billion VND
STT
Target | 2018 | 2019 | 2019/2018 | ||
(+/-) | % | ||||
1 | Current assets | 34,810 | 34,895 | 85 | 0.24 |
2 | Long-term assets | 12,814 | 14,080 | 1,266 | 9.8 |
3 | Total assets | 47,624 | 48,975 | 1,351 | 2.8 |
4 | Liabilities | 38,145 | 39,802 | 1,657 | 4.3 |
5 | Equity | 9,479 | 9,172 | -307 | -3.2 |
6 | Total capital | 47,624 | 48,975 | 1,351 | 2.8 |
7 | Revenue | 78,021 | 71,168 | -6,853 | -8.7 |
8 | Profit after tax | 1,870 | 1,661 | -209 | -11.2 |
9 | Labor (People) | 30 | 42 | 12 | 12 |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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(Source: 2018/2019 business results document of Truong Hung Thinh General Trading and Service Company Limited)
Through the above data, we can see that the revenue of Truong Hung Thinh General Trading Service Company Limited has decreased. The company's revenue in 2018 was 78,021 billion VND, but in 2019, the revenue decreased by 6,853 billion VND, equivalent to 8.7% compared to last year.
II. Overview of the company's product consumption situation in recent times
Table 3: Company sales data table
Unit: billion VND
2018 | 2019 | |||
BT Type | M 3 | Total amount | M 3 | Total amount |
Mac 200 | 8300 | 6,308 | 7600 | 5,766 |
Mac 250 | 10000 | 8,000 | 9700 | 7,760 |
Mac 300 | 8700 | 7,482 | 8500 | 7,310 |
Mac 350 | 16800 | 15,456 | 11000 | 10,120 |
15000 | 14,550 | 13800 | 13,386 | |
Mac 450 | 12300 | 14,760 | 13000 | 15,600 |
Mac 500 | 8100 | 10,287 | 7800 | 9,906 |
Total | 79200 | 76,843 | 71400 | 71,022 |
Mac 400
Source: Company accounting department
III. Current status of product consumption market expansion activities of Truong Hung Thinh General Trading and Service Company Limited
1. Policies and measures that the company has applied to expand the product consumption market in the past (2018-2019)
1.1) Product policy
-Determine the size of the product set
The main task of the company is to produce and trade commercial concrete to serve the market demand in Hai Phong. Construction of civil and industrial works. Leveling and foundation treatment of small and medium-sized irrigation, industrial, and civil traffic works...
In recent years, the Company has been participating in the construction of a number of projects in Hai Phong, including civil and industrial construction projects. With a team of skilled workers and employees, having many years of experience in the construction and installation of large projects, the capacity of construction equipment and machinery is equipped with modern, fully equipped to meet all construction and installation needs. The unit has initially created a reputation in the market and has participated in the construction of a number of projects in Hai Phong City.
Taking the motto of putting product quality first. The company has gained a lot of trust inside and outside the province. The company's production and business activities are constantly expanding.
1.2) Promotion and advertising policy
1. Advertising
Nowadays there are many forms of advertising to reach customers, including advertising through newspapers.
Newspaper advertising is a popular method that is easy to reach the majority of customers. Companies can advertise in newspapers to introduce the company and concrete products, focusing on the advantages, uses and competitive prices.
Advertising with flyers and posters in crowded places
2. Stimulate consumption
discount
Business discount is understood as the discount rate that the seller gives to customers who buy in large quantities. This discount is often accompanied by conditions such as: cash payment, purchase in a certain quantity to get a discount or early payment...
This form can be applied to customers who buy the company's products. The discount can be applied from 2% - 4% depending on the order price of a certain product and is applicable to customers who buy the product for the first time.
1.3) Price policy
Table 4: Price list of ready-mixed concrete - commercial concrete
Strength of the concrete
label
Standard | Slump (mm) | Unit of measure | Unit price (VND/m 3 ) | |
200# | Stone 1×2 | 120±20 | m3 | 760,000 |
250# | Stone 1×2 | 120±20 | m3 | 800,000 |
300# | Stone 1×2 | 120±20 | m3 | 860,000 |
Stone 1×2 | 120±20 | m3 | 920,000 | |
400# | Stone 1×2 | 120±20 | m3 | 970,000 |
450# | Stone 1×2 | 120±20 | m3 | 1,200,000 |
500# | Stone 1×2 | 120±20 | m3 | 1,270,000 |
350#
(Source: material planning department)
The pricing policy for each product of a manufacturing and business unit is the regulation of the selling price or the selling prices for each specific target. The pricing policy is one of the part policies of the Marketing strategy and it plays an important role in linking other parts. At the same time, it has the role of influencing, promoting or inhibiting the effects of the Marketing policies of the enterprise.
A business produces a product. If the business sets a reasonable price policy or the selling price is appropriate to the value of the product, the product will be accepted by consumers. If the business sets an unreasonable price policy or the selling price is too high or too low compared to the value of the product, consumers will not buy it.
This means that pricing policy can positively or negatively impact the implementation of the overall strategic goals as well as the marketing strategy goals of the business.
Moreover, price plays an important role in the production and business activities of enterprises. It is an important factor in the process of deciding whether to continue producing and supplying products to the market or not? Is it necessary to replace new products? In construction, it determines how much the enterprise will bid to both dominate the market and have a basis for accumulation for the enterprise. Price is a decisive factor in the volume of products that the enterprise sells (reasonable prices sell a lot and vice versa), so it affects profits.
For buyers, price influences their purchasing decisions. For them, price reflects the overall product characteristics that they directly perceive.
Nowadays, price competition is shifting to product quality competition, delivery time... but price competition is still fierce. In the field of basic construction, bidding price competition is fierce, it shows the competition, economic benefits and monopoly position of enterprises in the market.
Table 5 Price policy of fresh concrete and commercial concrete of Truong Hung Thinh General Trading and Service Company Limited compared to competitors
Unit: VND
STT
Concrete strength (Grade) | Unit | Thanh Concrete Joint Stock Company Hung | Truong Hung Thinh General Trading Service Company Limited | Bach Dang 5 Joint Stock Company | |
1 | 200# | m3 | 740,000 VND | 760,000 VND | 780,000 VND |
2 | 250# | m3 | 780,000 VND | 800,000 VND | 820,000 VND |
3 | 300# | m3 | 840,000 VND | 860,000 VND | 880,000 VND |
4 | 350# | m3 | 900,000 VND | 920,000 VND | 940,000 VND |
5 | 400# | m3 | 950,000 VND | 970,000 VND | 990,000 VND |
6 | 450# | m3 | 1,180,000 VND | 1,200,000 VND | 1,220,000 VND |
7 | 500# | Ton | 1,250,000 VND | 1,270,000 VND | 1,290,000 VND |
(Source: Sales Department of Truong Hung General Trading and Service Company Limited
Thinh)
For construction enterprises such as Truong Hung Thinh General Trading and Service Company Limited, the pricing policy has some differences compared to other industries: the pricing and price structure are calculated separately for each project, project item, and each area, and must compete with many other enterprises through bidding. To win the bid, the enterprise must have a reasonable pricing policy: lowest cost, ensuring quality, aesthetics, and shortest construction time...
If the business's product is new, special... then the business can initially set a high price, then gradually reduce the price to promote consumption.
If a business's products are produced in large quantities, sold on a mass scale, and have many competing products, the business can set prices according to established market prices...
Therefore, according to this point of view, businesses also need to differentiate prices according to market areas, time and customer groups to attract more customers... And this second point of view is the "market-oriented" pricing policy.
1.4) Distribution policy
Direct channel: The company sells goods directly to consumers without going through any intermediaries. This is a business channel. For the company's construction markets: the company organizes direct sales to the company's units and construction sites, not through first-level agents. For the project market, the company applies marketing measures to investors, project management boards of the Ministry of Construction, Ministry of Transport... to officially put steel products into use in large projects. According to the results of practical research, the company's current distribution network has not fully met the needs of consumers. Therefore, the company must focus on building a better and wider distribution channel system.
2. Achievements 2.1) Market share
Currently, the company has a reputation and a moderate market share compared to its competitors, with a very wide distribution network in the northern market. Therefore, the company has a flexible business strategy, thoughtful sales services and always follows the market for its products. Along with the company's incentives, sales volume has increased rapidly. Sales revenue by sales methods has increased steadily over the years.
Along with consuming products through different methods, the company also launched many types of products for customers to choose from. Thanks to that, the company's market share has improved significantly. Specifically, the company's market share is 7%.
2.2) Product output consumed
m
Consumption output 2018-2019
18000
16000
14000
12000
10000
8000
6000
4000
2000
0
2018
2019
m200 m250 m300 m350 m400 m450 m500
Table 6: Product consumption output 2018-2019
2018 | 2019 | |||
BT Type | M 3 | Total amount | M 3 | Total amount |
Mac 200 | 8300 | 6,308 | 7600 | 5,766 |
Mac 250 | 10000 | 8,000 | 9700 | 7,760 |
Mac 300 | 8700 | 7,482 | 8500 | 7,310 |
Mac 350 | 16800 | 15,456 | 11000 | 10,120 |
Mac 400 | 15000 | 14,550 | 13800 | 13,386 |
Mac 450 | 12300 | 14,760 | 13000 | 15,600 |
Mac 500 | 8100 | 10,287 | 7800 | 9,906 |
Unit: billion VND
Source: Company accounting department
To expand the market for its products, Truong Hung Thinh General Trading and Service Company Limited has sold products. At the same time, the company has also diversified its business items to expand and exploit the maximum consumption market.
1.3) Revenue and profit
Table 7: Sales revenue and profit table
Unit: Billion VND
STT
Target | 2018 | 2019 | (+/-) | (%) | |
1 | Revenue | 78,021 | 71,168 | -6,853 | -8.7 |
2 | Profit after tax | 1,870 | 1,661 | -209 | -11.2 |
Source: Company accounting department
Revenue in 2019 decreased by 6,853 billion (equivalent to 8.7%) compared to 2018, leading to a decrease in after-tax profit.
3. Evaluate the company's strengths and weaknesses in expanding the product consumption market.
3.1) Advantages
- 2018 is the first year of the company's establishment in a new but fiercely competitive market context, with the high determination of all staff.





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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