- Stable operating situation, financial capacity to ensure payment of debts
must be paid on time according to the sales contract.
- Belong to the list of buyers specified by the general director for each period.
2.4.8.2 Method of application
Currently, Eximbank is implementing three main payment methods:
BTT each time
Limit-based payment
BTT Coin
2.4.8.3 Interest and fees for implementing BTT
- Interest and fees are agreed upon by Eximbank and the customer, in accordance with current regulations of the State Bank and recorded in the BTT contract.
- Realized interest rate: According to the interest rate schedule announced by Eximbank from time to time.
- Overdue BTT interest rate = 150% of interest rate stated in BTT contract
- The BTT fee is collected once by Eximbank when advancing capital to customers according to the BTT fee schedule announced from time to time.
2.4.8.4 BTT levels and limits
BTT level = (BTT receivable value – BTT fee) * advance rate.
In which: the advance rate depends on the customer's financial capacity and level.
Buyer's creditworthiness but not exceeding 90%.
2.4.8.5 BTT implementation status at Eximbank Table 2.12 BTT operation status at Eximbank in 2007
(Source: Eximbank)
Lead
Quarter I | Quarter II | Quarter III | Quarter IV | All year | |
BTT Sales | 15,200 | 28,175 | 50,833 | 56,468 | 150,676 |
Advance payment | 10,757 | 22,009 | 43,054 | 129,717 | 205,537 |
Advance balance | 3,249 | 11,638 | 20,037 | 23,982 | 23,982 |
Interest | 133,104 | 134,896 | 242,813 | 267,094 | 777.91 |
Fee | 28,207 | 35,075 | 47,286 | 58,861 | 169,529 |
Total number of sellers | 9 | 19 | 30 | 37 |
Maybe you are interested!
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Current status of investment activities in bond trading of Vietnam Commercial Bank -
Current status of credit risk at Saigon Thuong Tin Commercial Joint Stock Bank, Lam Dong branch - 1 -
Current Status of Credit Risk Management for Individual Customers at Vietnam Technological and Commercial Joint Stock Bank - Thai Nguyen Branch -
Current Status of Lending Scale of Vietnam Technological and Commercial Joint Stock Bank

From the table we can see that the BTT situation at Eximbank in 2007 increased steadily.
In the fourth quarter, BTT's sales increased nearly 4 times compared to the first quarter, while outstanding debt increased nearly 7 times.
times. This shows that the bank's BTT activities are increasingly effective. The number of customers is also increasing steadily. If at the beginning of the year, the number of customers participating in BTT was only 9, then at the end of the year, this number was 37 (an increase of more than 4 times).
This is a good signal and is the number being recorded from Eximbank's BTT activities in the past.
recent times
2.11 Limitations that need to be overcome at commercial banks during implementation
Firstly , the advantage of BTT is that there is no need to use commercial paper to finance and resolve all commercial disputes, but only need to have contracts and commercial invoices that have been stamped with ownership transfer. In the condition that Vietnam only has the Law on Transfer Instruments and does not have sub-law documents guiding its implementation, the widespread use of BTT contracts still faces many obstacles.
Second , the BTT products at commercial banks in Ho Chi Minh City are currently not diverse. Banks have only implemented BTT with recourse, and mainly implemented domestic BTT. Meanwhile, foreign bank branches in Vietnam such as Duestche bank, Citi Bank... have implemented BTT without recourse and that is also the form that BTT units in the world are applying.
Third, the speed of issuing BTT of commercial banks in Ho Chi Minh City is not fast. While foreign BTT units only take about 24 hours to review invoices, assess customers and make decisions on BTT implementation, commercial banks spend a lot of time on this work.
Fourth, the current fees of commercial banks in Ho Chi Minh City are not really attractive.
Mr. Karl-Joachim Lubitz, Chairman of the International Factoring Association (FCI), affirmed that the cost of this service in Vietnam is still quite high, higher than the world. In fact, when using Factoring, customers have to pay two fees, which are the service fee and the interest paid on the advance payment. It is reasonable to collect these fees, but it is very difficult to convince customers to use the service because they can use short-term loans to finance the amount they need Factoring and only have to pay interest on the loan.
Fifth, BTT as well as other businesses also have certain risks but
Commercial banks currently do not have risk compensation reserve funds and BTT insurance.
Sixth, in the process of implementing BTT, commercial banks currently do not separate BTT activities and credit granting activities. Some banks do not have a separate BTT implementation department. In addition, credit appraisal criteria and BTT implementation appraisal are not yet separated although the appraisal of these two operations is completely different.
2.12 Causes of limitations
2.12.1 Objective causes
Regarding the limitations of the BTT operating regulations of credit institutions to implement BTT, we have analyzed in the above section, however, when put into operation, many difficulties still arise. In Clause 1, Article 13 of the BTT operating regulations of credit institutions, BTT operations are not recognized without written acceptance of the buyer.
Also according to this regulation, the BTT service only applies to receivables arising from the purchase and sale of goods and does not apply to the service sector, a very developed sector today.
As analyzed in the section on difficulties in implementing BTT in Vietnam, up to now the information environment of the economy has not been transparent, the causes from the enterprises are also a cause; therefore, there are still difficulties and limitations in implementing BTT at commercial banks.
2.12.2 Subjective causes of BTT units
Because Vietnam's economy still has many potential risks, the BTT units currently mainly perform BTT for large enterprises. Determining this target customer is to reduce the number of customers who are small and medium enterprises because these are the enterprises that really need BTT services.
BTT units still require businesses to have collateral when implementing.
This is an unreasonable requirement compared to BTT activities in the world.
The financial capacity of BTT units (mainly commercial banks) is still low. Although commercial banks have tried to increase their charter capital in recent years, this capital is still low compared to other foreign banks. Therefore, many commercial banks are not interested in implementing BTT services because the cost of providing this service is quite high.
The level of understanding of international law, appraisal ability in insurance business, and risk management skills of employees are not high.
Chapter II Summary:
Through the data on the actual situation of BTT activities in the world, it is very positive.
and is growing rapidly in depth and breadth.
BTT has been implemented in Vietnam since 2004. Up to now, the results of BTT activities in Vietnam in general and commercial banks in particular have been quite modest, with many difficulties in the implementation process. From the perspective of macro management, the legal regulations of the state are still too general and not close to the actual situation, thereby causing difficulties and inadequacies in the implementation of BTT units. We have focused on analyzing this issue very carefully.
In addition, for BTT units in Vietnam, BTT products are very new products, BTT units do not have much experience in handling operations of this product, besides, Vietnamese enterprises are still very timid, the concept of only liking to use familiar products... has caused difficulties for BTT activities. The process of implementing BTT at Vietnamese joint stock commercial banks therefore still has many weaknesses, errors and potential risks.
Therefore, it is urgent to propose solutions on the macro and micro levels.
is now very necessary. This issue will be presented in chapter 3 of the topic.
4. Macro solutions
1.2 For the State Bank.
1.2.1 Issuing specific accounting standards when implementing BTT
Up to now, BTT has been implemented for about 4 years but the State Bank has not yet issued a standard accounting regulation. Therefore, BTT units have had to build their own accounting regime according to the guidance regulations of other products and services and the actual operations of the enterprise. Typical examples are Asia Commercial Joint Stock Bank, Hanoi Commercial Bank (HBB)... Therefore, it leads to a situation where the accounting regime of BTT units is not consistent with each other, making it very difficult for relevant agencies to manage and follow.
monitor the development of this new product. Therefore, the issuance of accounting standards
Design for BTT products is essential.
The promulgated accounting regulations must meet the following basic requirements:
- Firstly , it must comply with the current accounting principles and standards applied in
businesses operating in the field of financial accounting.
- Second , ensure consistency and rigor when applied in practice.
- Third , ensure clarity and coherence when reflecting BTT activities in the books.
Accounting of BTT unit.
- Fourthly , for import and export activities, accounting regulations must comply with international practices, as well as treaties and agreements that Vietnam participates in. Currently, there are 3 Vietnamese banks participating in FCI: Asia Commercial Bank, Vietcombank, and Techcombank.
- Fifth , in the process of economic integration that is increasingly deep and wide as it is today, the regulations on accounting for BTT activities will certainly not meet all situations that occur in reality. Therefore, these regulations need to be open, that is, they can be updated and supplemented when necessary.
1.2.2 Coordinate with relevant agencies to issue legal documents to protect BTT activities.
Up to now, the legal regulations on BTT activities are not really complete and still have many shortcomings as analyzed above. Therefore, the State Bank needs to rely on the actual operation process in Vietnam in the past as well as other legal documents to issue legal documents to protect BTT activities. These documents need to meet the following requirements:
- Rank
First , what documents and reports do the buyers and sellers need to provide to the unit?
BTT when using this product.
- Rank
Second , the level of processing of information provided by buyers and sellers. General management incentives when buyers and sellers participate in BTT activities.
- Rank
Third , the level of intervention of regulatory agencies in BTT activities.
- Rank
Information reporting regime of buyers and sellers, BTT operating turnover, industry characteristics of buyers and sellers... that BTT implementing units must report to the State Bank.
1.2.3 There is a need to clearly regulate taxes on BTT activities.
Currently, the regulations on the implementation of BTT of BTT units still do not have clear regulations on BTT activities. Article 18 of the regulations only stipulates that "Tax regulations on factoring activities are implemented according to the provisions of law". As analyzed in the previous sections, the current application of transfer tax is not advisable. Perhaps, when BTT activities have really developed, tax should be applied, and tax collection should be carried out according to a certain roadmap to both encourage BTT development and ensure that there is no loss of revenue to the state budget. If there are tax regulations, the basic content of the tax regulations should ensure:
- Rules
Regulations on tax exemption and reduction levels for BTT units during implementation as well as basic conditions for tax exemption and reduction.
- The
How much does the tax authority intervene in BTT activities?
- The
form of reward when the BTT unit complies with regulations and pays taxes on time...
1.2.4 Issue specific and clear regulations on extension and transfer of overdue debts.
The term of application has BTT activity.
Article 17 of the BTT implementation regulations stipulates: “Regulations on payment extension and overdue debt transfer in factoring are implemented according to the guidance of the State Bank”. As analyzed in the above sections, such regulations are unclear, causing difficulties for BTT implementing units. Regulating this issue is very important. More specific regulations will help BTT units to better evaluate the effectiveness of operations and also help competent authorities to inspect and manage BTT activities well at the macro level, limiting risks to the economy.
These regulations should meet the following requirements:
- When is the term of receivables extended?
- Specific time to transfer from receivables after extension to overdue debt.
- Provision level for extension and transfer of overdue debt.
- Maximum level of BTT amounts extended, transferred overdue debt.
- Regulations and sanctions when BTT units do not properly implement the regulations
term and overdue debt transfer.
1.2.5 Establish a credit information management and regulation center, evaluate the quality of buyers and sellers to provide authentic information to credit control units.
Currently, banks and credit institutions can access information about businesses through
through a separate website called the credit information system (CIC).
Therefore, the construction of new or further development of CIC center is very necessary.
designed for BTT units. This center can perform the following functions:
Firstly: Provide information and evaluate the quality of operations of businesses and companies participating in BTT activities quickly and promptly. This information includes:
● Information on the business industry and address of the enterprise.
● Operational and financial situation of enterprises participating in BTT activities.
● Payment reputation and transaction history of businesses during their operations with credit institutions.
● New state regulations on BTT activities.
The current reality is that the provision of information by businesses is very limited. It can be said that this is a long-term, comprehensive solution not only for businesses but also for all industries and economic sectors.
Second: Create links between BTT units, on that basis create alliances between BTT units to carry out BTT contracts if a BTT unit cannot do it.
Third : Dispute settlement between units implementing BTT.
Fourth : Participate in consulting for BTT units in the process of implementing BTT as well as
international integration implementation
5. Micro solutions
2.2 For banks
2.2.1 Comprehensive marketing of BTT services
2.2.1.1 Must have the right strategy to widely promote BTT products to customers
As we know, a product cannot be used by consumers without knowing anything about the product we provide. And so that product can hardly exist and develop. Therefore, creating awareness about the product for consumers is a very important task to develop the BTT business.
In the Vietnamese market, BTT products are considered new products, consumers are almost unknown and therefore do not see the superiority of this product and therefore cannot use the product. Therefore, in order to develop the product, the first thing BTT needs to do is to introduce customers to the product through seminars, advertisements...
To do this well, BTT units must first train the staff directly implementing the product about the advantages and disadvantages, and at the same time guide the implementation according to the unit's regulations. Only then can the staff introduce the service to customers effectively. The next step is that BTT units need to advertise the product, some measures to help businesses interested in the benefits of payment products:
- Direct sales, direct advertising at the counter to help BTT products reach customers.
client.
- Send letters directly to customers. Letters must contain complete information but be short.
concise, clear and eye-catching to attract customers' attention.
- Organize seminars on BTT products: participants are chief accountants, import-export department heads, and financial directors of enterprises.
- To reach other potential customers, BTT should take advantage of effective communication channels: advertising on media (television, radio, Internet), advertising on the street, organizing events... For example, BTT can

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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