mandatory, this age reduction is reflected in the law allowing them to retire at an earlier age than the general regulation but without having to deduct the pension rate due to that early retirement period
1.2.2. Basic content of compulsory social insurance and retirement law
force
Compulsory social insurance plays an important role in the entire social security system.
of each country, it is a long-term regime to ensure income for employees when they no longer participate in labor relations. Compulsory social insurance as well as other social insurance regimes are regulated by law with basic contents on participants, contribution levels, conditions for benefits, benefits and benefit periods. Specifically as follows:
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Limiting social insurance debt of businesses by applying sanctions Case study of businesses in Thanh Xuan district, Hanoi city - 12 -
Initial Research Model on Factors Affecting the Internal Control System on Social Insurance Collection -
Current voluntary social insurance participation of workers in Doan Hung district, Phu Tho province - 15 -
Factors affecting the effectiveness of internal control system in social insurance collection at Binh Duong Provincial Social Insurance - 19
Subjects participating in compulsory retirement social insurance
Compulsory social insurance is one of the 9 regimes that most countries in the world implement for employees. The social insurance law of Vietnam as well as other countries has also recognized compulsory social insurance as a compulsory insurance regime in the social insurance policy system. This is also one of the insurance regimes with a long implementation period, with a wide range of participants.

Depending on the specific conditions of each country in each specific period, each country has specific regulations with specific scope of application. Normally, the laws of each country stipulate a compulsory and voluntary social insurance system to cover all employees. However, in developed countries, some countries may stipulate that the only form of participation is mandatory for all employees.
According to the standard on the subjects participating in the pension system in a country, ILO Convention 102 stipulates that " the subjects participating in the pension system in a country must be at least 50% of the total number of wage earners or 20% of the economically active population " [31, Article 27].
Normally, subjects participating in compulsory social insurance include employees.
and employees. In most countries, employers' contributions to pension funds are higher than those of employees.
In some other countries, there is State participation in compulsory social insurance. The State can participate as an employer or as partial support in the contribution level or partial support in policies on apparatus management, preferential tax policies.
In Vietnam, the subjects participating in compulsory social insurance are regulated according to the Law on Social Insurance 2014. In addition to the subjects who are Vietnamese citizens, from January 1, 2018, new regulations will be added to expand the subjects participating. In particular, foreign employees working in Vietnam will also be entitled to participate in compulsory social insurance regimes applicable to employees with work permits or practice certificates or practice licenses issued by competent authorities of Vietnam.
Contribution level to compulsory retirement social insurance
Like all other insurance regimes, to form, there must be contributions from the participating parties. In practice, the collection rate for this regime is determined separately according to a certain ratio compared to the income or salary used to calculate social insurance. For compulsory social insurance for salaried employees, this income is usually salary. In some cases, the collection rate for compulsory social insurance is not determined separately but is combined into a collection rate called general social insurance collection.
In Vietnam, currently, the social insurance premium stipulates the percentage of compulsory social insurance contributions for employees and employers and is stipulated in the Social Insurance Law 2014.
Conditions for receiving compulsory social insurance retirement benefits
To enjoy a social insurance regime, the insured must ensure certain conditions and depending on the specific insurance regime, the conditions
The conditions for receiving benefits are different, but in general, countries are based on the level of contribution of the insured. For compulsory social insurance, the important conditions for employees to receive benefits are age and insurance payment period. Therefore, employees must reach a certain age and have a certain period of insurance payment before they can retire and receive a salary. Currently, the law in most countries does not stipulate that in order to receive old-age benefits, the labor relationship must be terminated because receiving old-age benefits is the right of employees when they have paid contributions for a certain period of time.
Regarding age, compulsory social insurance is an insurance regime for elderly people who no longer participate in labor relations, so only when they reach retirement age can employees enjoy this regime. In the world, depending on economic conditions
- The social and customs of each country have different regulations on retirement age for employees.
In addition, depending on the biological basis such as life expectancy, physical strength, and gender of the employee. In each country, depending on its own conditions, the conditions for enjoyment are different. Some countries stipulate the same retirement age for both men and women, while others are different, usually women have an earlier retirement age, some countries stipulate an early retirement age, and some countries stipulate a late retirement age.
According to ILO Convention No. 128, the retirement age is not more than 65 years old, but depending on the economic, political and social conditions of each country, a higher age may be prescribed [32, Article 15]. This is considered the ceiling for retirement age in the world, there are very few countries that prescribe a pension age higher than 65. However, in terms of society, ILO also provides some specific criteria to reduce the retirement age such as: gender discrimination, discrimination by type of work, age reduction in case of unemployment, age reduction in case of long-term work.
Currently, in general, the average life expectancy of people in the world is increasing due to the phenomenon of aging population, so some countries are tending to increase the retirement age of workers or implementing policies to encourage workers to continue working. In Japan, the average life expectancy is already quite high compared to other countries, but recently the birth rate has been decreasing and at the same time the aging population is developing rapidly, Japan is having to deal with the problem of serious labor shortage. The government of this country estimates that by 2065, the number of citizens over 65 years old will increase from 27% to 38% of the total population.
With the labor shortage becoming a difficult problem, raising the retirement age is a solution that many people are proposing in the hope of solving this problem. According to the country's new proposal, people from 65 to 74 years old will be considered "pre-elderly", people over 75 years old will be considered elderly, and people over 90 years old will be considered "long-lived". Japanese doctors also proposed that the Government change the retirement age regulations, accordingly, citizens over 75 years old will be considered elderly to encourage people from 65 to 74 years old to continue working and contributing [25].
Meanwhile, some other countries apply flexible retirement regulations with incentives to encourage employees to continue working and retire later, for example, increasing salaries for those who retire later, such as in the UK, US, and Canada [13, p.118].
Along with age, the period of social insurance payment is an important condition for enjoying compulsory social insurance. The period of social insurance payment is the total number of time units with insurance premium payment to enjoy this regime. The regulation of social insurance premium payment period aims to determine the labor contribution of each person to society in general and the contribution to social insurance in particular. The period of social insurance payment is one of the bases for paying allowances to employees to ensure fairness and equality among social insurance participants, implementing
One of the basic principles of social insurance.
According to the ILO, the recommended period for countries is 15 years or more for the monthly compulsory social insurance benefit regime, for cases with lower contribution levels, a lump sum benefit can be granted [32, Article 18]. In practice, most countries choose a higher contribution period than this.
Thus, in compulsory social insurance regimes, for compulsory social insurance, most countries stipulate that the conditions for enjoying the regime depend on two factors: the specified age and the number of years of social insurance contributions.
Compulsory social insurance pension benefit level and duration
The compulsory social insurance benefit is the amount that employees participating in social insurance receive after retirement and depends on the time they participate in social insurance. Normally, compulsory social insurance is paid periodically every month, but in some specific cases, for example, the period of social insurance participation is not enough or the minimum working time is also required, the benefit can be paid one or a certain number of times.
Compulsory periodic social insurance is applied to employees who have participated in social insurance according to regulations. The level of compulsory social insurance benefits is regulated at a certain rate compared to the employee's previous income. Cases with a short period of social insurance participation or actual working time will have their benefits reduced. The reduction level also depends on that seniority.
The period of receiving compulsory social insurance benefits is understood as the period from retirement until death. The period of receiving benefits is not defined in ILO documents. The period of receiving normal pension benefits is different for each person because retirement age and life expectancy are not the same.
According to the principle, the benefit level cannot be higher than the salary that the employee received during the working process. Because if this benefit level is higher or equal to the salary, everyone tends to retire to receive benefits.
Social insurance. But to ensure the principle of contribution and benefit and the purpose of compulsory social insurance is to stabilize the life of retirees, the benefit level must also ensure the minimum needs in their life.
Employees who meet the requirements and conditions for compulsory social insurance are entitled to receive pensions. Basically, compulsory social insurance includes monthly pensions and one-time pensions. Convention 128 also clearly states: “ Old-age benefits must be paid periodically, except in rare cases where national reserve funds make one-time payments, but most of them do not aim to ensure the needs of workers when they no longer work ” [32, Article 17].
Accordingly, monthly social insurance can be understood as a regime paid periodically (monthly, quarterly). The benefit level of compulsory social insurance is determined based on the contribution level, contribution period, and salary level while still working. In principle, the benefit level is never higher than the average salary used as the basis for calculating the benefit level. Regulations of all countries do not set a limit on the period of receiving retirement benefits, meaning that employees will receive retirement benefits when they die. One-time social insurance is a one-time payment regime for employees when they retire, usually in cases where they do not qualify for monthly compulsory social insurance benefits.
Sources of formation and management of social insurance and retirement funds
The Social Insurance Fund is an independent, centralized financial fund, formed from contributions from social insurance participants and other legal sources of revenue. The Social Insurance Fund is protected by the State and is a tool to implement the social insurance financial function and social insurance policy of the State.
As a component part of the Social Insurance Fund, the compulsory Social Insurance Fund has all the characteristics of an independent financial fund, formed from the contributions of the parties, and is used to make payments.
Compulsory social insurance.
The fund is formed from contributions from employers, employees, profits from fund investment activities, State support and other legal sources of income according to the rates prescribed by law.
Firstly , the fund is formed on the contributions of employers, employees and contributions or support from the state in some cases. This contribution is generally called social insurance premium and is the source that accounts for the largest proportion of the fund. The contributions of the parties depend on the social insurance policy, on the economic and social conditions of each country and on the countries' regulations on social insurance regimes.
Employees pay social insurance to insure themselves when they are no longer able to work based on a portion of their salary. On the other hand, it has the meaning of binding their obligations and rights tightly.
Every month, employers deduct from the salary fund of the agency or enterprise to contribute social insurance for the total number of employees they hire. The employer's contribution is prescribed by law, demonstrating their responsibility to employees.
For the State, in some social insurance systems, the State can contribute to social insurance directly or indirectly. In the case of direct participation by the State, it is also an employer of civil servants and public employees working in the state management sector and the public service sector and receiving salaries from the budget. In addition, as a manager of the economy and society, the State is responsible for ensuring the value of the social insurance fund and supporting the fund in necessary cases such as reconciling conflicts between the two parties through a system of legal policies. Not only that, the State also provides additional support to the social insurance fund to help stabilize social insurance activities.
Second , the fund is formed based on the increase in the fund's idle resources that are invested by specialized social insurance organizations to generate profits. Due to the nature of social risks and social events,
Funds are generated unevenly over time and space, so during operation, there is a part of the fund that is not used. The idle part is invested in the financial market or real estate market or other investment activities to generate profit.
Third , the revenue from fines paid by individuals and economic organizations for violating the law on social insurance is a source of revenue for the fund. According to the provisions of the law on social insurance in many countries, if the employer fails to pay social insurance premiums within a specified period, it will have to pay a fine equal to a certain percentage of the total amount payable, and still have to pay the prescribed social insurance premiums. Thus, fines are also a source of revenue for the fund.
Fourth , there are other revenues such as from individuals and charitable organizations.
Other legal revenues such as support and contributions from individuals and organizations at home and abroad, etc., but the most important is revenue from fund growth investment activities within the framework of the law.
In general, most countries follow the above mechanism to form a social insurance fund. However, each country stipulates different pension contribution rates.
Currently, after many years of amendments according to the provisions of the Social Insurance Law 2014, the Social Insurance Fund is divided into the following component funds: sickness and maternity fund, occupational accident and disease fund, pension and death fund [17, Article 83]. In which, the pension and death fund is used to pay benefits for both compulsory and voluntary participants. Previously, these two funds were separate.
According to Article 5 of the Law on Social Insurance 2014, the compulsory social insurance contribution rate is calculated based on the employee's monthly salary. From January 1, 2018 onwards, the monthly salary used to calculate the compulsory social insurance contribution rate of employees is the salary, salary allowances and other supplements as prescribed by law on social insurance.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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