56
Working capital turnover rate: assuming the investment coefficient remains unchanged, the working capital turnover rate has a positive impact on the efficiency of using business capital. In 2020 compared to 2019, the working capital turnover rate increased by 0.087 times, equivalent to 9.8%, making the efficiency of using business capital increase by 0.026 billion VND, although before that, in 2019 compared to 2018, when the working capital turnover rate decreased by 0.038 times, making the efficiency of using business capital decrease by 0.013 billion VND. Comparison shows that in 2019-2020, the growth rate of working capital was slower than the growth rate of net turnover, in which working capital mainly came from short-term receivables, but the growth rate of Revenue was still higher than the growth rate of working capital, showing that the company did not have urgent problems with debt collection or inventory backlog, but the scale of consumption still increased.
Thus, in general, the efficiency of using business capital decreased mainly due to the company's short-term investment coefficient decreasing, but the ratio is gradually decreasing. It can be said that the company's investment policy in fixed assets is gradually showing results, expected to bring further increase in revenue and profit.
Working capital turnover analysis
Overview: The number of working capital turnover cycles in 2020 was 0.981 times, an increase of 0.087 times compared to 2019 (equivalent to an increase of 9.8%). The number of working capital turnover cycles in 2019 decreased by 0.038 times compared to 2018, equivalent to 4.1%. This shows that the company has effectively controlled the use of working capital. This causes the number of working capital turnover days to increase and decrease over 3 years, specifically, in 2020, the number of working capital turnover days decreased by 35.78 days compared to 2019 (down 8.9%). Due to the decrease in the number of working capital turnover cycles in the period 2018 - 2019, the number of working capital turnover days in this period also increased by 16.62 days, equivalent to 4.3%.
57
Table 2.7: Analysis of working capital turnover rate
Unit: billion VND
Target
2020 | 2019 | 2018 | 2020/2019 | 2019/2018 | |||
ST | TL (%) | ST | TL (%) | ||||
1. Student | 0.981 | 0.894 | 0.932 | 0.087 | 9.8% | -0.038 | -4.1% |
- LCT | 5,890.34 | 5,357.64 | 5,426.12 | 532.70 | 9.9% | -68.48 | -1.3% |
- Number | 6,003.84 | 5,993.37 | 5,819.52 | 10.47 | 0.2% | 173.85 | 3.0% |
2. Working capital turnover period (K ld ) | 366.94 | 402.72 | 386.10 | -35.78 | -8.9% | 16.62 | 4.3% |
3. The MĐAH of the Labor Force to the Labor Force | ∆ SV lđ (S lđ ) = LCT 0 /S lđ1 - SV lđ0 | - 0.002 | - 0.027 | ||||
4. The MĐAH of S lđ to K lđ | ∆K lđ (S lđ ) = ((360*S lđ1 )/LCT 0 )-K lđ0 | 0.70 | 11.53 | ||||
5. LCT's MDAH to SV LĐ | ∆SV lđ (LCT) = SV lđ1 - LCT 0 /S lđ1 | 0.089 | - 0.011 | ||||
6. LCT's MDAH to K ld | ∆K lđ (LCT) = K lđ1 -((360*S lđ1 )/LCT 0 ) | - 36.48 | 5.08 | ||||
ST (+,-) | ∆K lđ xd 1 = ∆K lđ X LCT 1 /360 | -585.43 | 247.29 | ||||
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Analysis of Working Capital Efficiency at the Company. -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Analysis of Capital Structure and Cost of Capital at Some Typical Enterprises -
Analysis of Capital Situation Through Balance Sheet -
Working Capital Structure and Factors Affecting Working Capital Structure

(Source: Financial statements 2018 - 2020 and author's calculations)
Specifically:
The number of working capital turnover is influenced by two factors: average working capital balance and net cash turnover:
+ Under the condition that other factors remain unchanged, the average balance of working capital in the period 2019 - 2020 increased from 5,993.37 billion VND to 6,003.84 billion VND, which will cause the number of working capital turnover cycles to decrease by 0.002 times, while in the period 2018-2019 it decreased by 0.027 times.
+ Under the condition that other factors remain unchanged, net cash turnover in the period 2019 - 2020 increased from VND 5,357.64 billion to VND 5,890.34 billion, which will increase the number of working capital turnovers by 0.089 times. The impact is better than in the period 2018 - 2019, the number of working capital turnovers decreased by 0.011 times, showing that the company's net turnover has increased in the past 2 years.
The working capital turnover period is also affected by two factors: average working capital balance and net turnover:
+ Under the condition that other factors remain unchanged, the average balance of working capital in the period 2019 - 2020 increases from 5,993.37 billion VND to 6,003.84 billion VND, which will increase the working capital turnover period by 0.7 days and increase by 11.53 days in the period 2018 - 2019.
+ Under the condition that other factors remain unchanged, the net cash turnover in the period of 2019 - 2020 increased from VND 5,357.64 billion to VND 5,890.34 billion, which will reduce the working capital turnover period by 36.48 days, while in the period of 2019 compared to 2018, it increased by 5.08 days. Showing that the increase in net turnover affects the net turnover period in 2019 - 2020, which is better than in 2018 - 2019.
In the period 2018 - 2019, the amount of working capital wasted due to changes in working capital turnover rate was 247.29 billion VND.
In the period 2019 - 2020, the amount of working capital saved due to changes in working capital turnover rate is 585.43 billion VND.
Although there was waste in the period of 2018 - 2019 due to an increase in working capital turnover, the period of 2019 - 2020 showed that the enterprise had good control over working capital turnover. It can be seen that the enterprise has implemented a good plan for using working capital to avoid increased waste.
In relation to the above factors, we see that net turnover increases faster than the growth rate of working capital. Specifically, in the period 2019-2020, both working capital and net turnover increased, but the growth rate of net turnover was higher (9.9%) than the average growth rate of working capital (0.2%), proving that the company has strengthened working capital management, has a plan to increase revenue more, thereby increasing net turnover. Improve the number of working capital turnover, prevent the downward trend of working capital turnover .
Inventory turnover analysis
60
Table 2.8: Inventory turnover rate analysis
Unit: billion VND
Target
2020 | 2019 | 2018 | 2020/2019 | 2019/2018 | |||
ST | TL (%) | ST | TL (%) | ||||
1. Inventory turnover ratio (SV tk ) | 4,495 | 3,725 | 3,068 | 0.770 | 20.68% | 0.657 | 21.43% |
- Cost of goods sold (Cost of goods sold) | 4,033.89 | 3,643.62 | 3,872.58 | 390.27 | 10.71% | - 228.96 | -5.91% |
- Average inventory value ( Stock ) | 897.36 | 978.14 | 1,262.35 | - 80.78 | -8.26% | - 284.21 | -22.51% |
2. Inventory turnover period (K tk ) | 80.08 | 96.64 | 117.35 | - 16.56 | -17.13% | - 20.71 | -17.65% |
3. The MĐAH of the S tk to the SV tk | ∆SV tk (S tk )=GV 0 /S tk1 - SV tk0 | 0.3353 | 0.8914 | ||||
4. The MĐAH of S tk to K tk | ∆K tk (S tk ) = ((360xS tk1 /GV 0 )-K tk0 | (7.9816) | (26.4208) | ||||
5. Teacher's and student's communication | ∆SV tk (GV) = SV tk1 -GV 0 /S tk1 | 0.4349 | (0.2341) | ||||
6. Teacher's MĐAH to K tk | ∆K tk (GV)=K tk1 - ((360*S tk1 )/GV 0 ) | (8.5778) | 5.7139 | ||||
ST (+,-) | GV 1 /360 x ∆K tk | (96.1158) | 57.8315 | ||||
(Source: Financial statements 2018-2020 and author's calculations)
Overview: In 2020, the inventory turnover rate was 4,495 times, the inventory turnover period was 80.08 days, indicating that in 2020, the inventory turnover was 4,495 times, each turnover took 80.08 days. In 2019, the inventory turnover was 3,725 times, each turnover took 96.64 days. In 2018, the inventory turnover was 3,068 times, each turnover took 117.35 days. The inventory turnover rate in 2020 compared to 2019 increased by 0.77 times, equivalent to 20.68%, the inventory turnover period decreased by 16.56 days, equivalent to 17.13%. In 2019 compared to 2018, the inventory turnover rate increased by 0.657 times, equivalent to 21.43%, causing the inventory turnover period to decrease by 20.71 days, equivalent to 17.65%. Because the total cost of goods sold in 2020 increased compared to 2019, but the cost of goods sold in 2019 decreased compared to 2018 because although the number of inventory turnover cycles increased steadily over the past 3 years, but if in the period of 2018-2019 the company had a deficit of 57.8315 billion VND of inventory, then in the period of 2019-2020 the company saved 96.1158 billion VND of inventory.
Specifically:
Regarding inventory: Assuming other factors remain unchanged, the increase in inventory turnover is due to the influence of two factors: average inventory and cost of goods sold. Changes in average inventory have an opposite impact on inventory turnover. Specifically, in 2020 compared to 2019, the average inventory value decreased by VND 80.78 billion, equivalent to 8.26%, causing the inventory turnover to increase by 0.3353 cycles and the inventory turnover period to decrease by 7.9816 days, causing the inventory turnover rate to increase. The reason is that in the company's inventory structure, the main cost of unfinished production and business of projects that have not been accepted at the end of the year has decreased, showing that the project progress is good, and the inventory of raw materials is consistent with the current situation of the projects.
Considering both factors at the same time, we see that in the period 2018-2020, the growth rate of capital is smaller than the growth rate of cost of goods sold, which shows that the company has reserved and controlled inventory reasonably and effectively.
Regarding Cost of Goods Sold: Assuming other factors remain unchanged, changes in cost of goods sold have a positive impact on inventory turnover. Specifically, in 2020 compared to 2019, cost of goods sold increased by VND 390.27 billion, causing inventory turnover to increase by 0.4349 cycles and inventory turnover period to decrease by 8.5778 days, while in 2019 compared to 2018,
The cost of goods sold decreased by 228.96 billion VND, causing the inventory turnover to decrease by 0.2341 times, and the inventory turnover period to increase by 5.7139 days. The reason for the change in total cost of goods sold is due to the scale of consumption, the objective reason may be due to the increase in prices of input factors, causing the cost of goods sold to increase, or the subjective reason may be due to the company's capital usage efficiency decreasing, causing the cost of goods sold to increase.
The fact that the cost of goods sold increased but the rate of increase of cost of goods sold was greater than the rate of increase of average inventory, combined with the reason that the total cost of goods sold increased due to increased consumption scale, this is considered reasonable with the current production and business situation of the company.
Analysis of receivables turnover rate
63
Table 2.9: Analysis of receivables velocity
Unit: billion VND
Target
2020 | 2019 | 2018 | 2020/2019 | 2019/2018 | |||
ST | TL (%) | (ST) | TL (%) | ||||
1. Number of debt collection cycles (SV pt ) | 2.16 | 2.38 | 3.29 | - 0.22 | -9.33% | - 0.91 | -27.66% |
- Net revenue (DTT) | 5,639.75 | 4,889.83 | 5,100.65 | 749.92 | 15.34% | - 210.82 | -4.13% |
- Average bank receivables army (Spt) | 2,610.13 | 2,051.84 | 1,548.19 | 558.29 | 27.21% | 503.65 | 32.53% |
2. Debt collection period (K pt ) | 166.61 | 151.06 | 109.27 | 15.55 | 10.29% | 41.79 | 38.25% |
3. The MĐAH of S pt to SV pt | ∆SV pt (S pt ) = DTT 0 /S pt1 -SV pt0 | - 0.51 | -0.81 | ||||
4. The MĐAH of S pt to K pt | ∆K pt (S pt ) = ((360*S pt1 )/DTT 0 )-K pt0 | 41.10 | 35.5 | ||||
5. The DTT's MDAH to the SV pt | ∆SV pt (DTT) = SV pt1 -DTT 0 /S pt1 | 0.287 | -0.103 | ||||
6. The MDAH of DTT to K pt | ∆K pt (DTT) = K pt1 -((360*S pt1 )/DTT 0 ) | - 25.55 | 6.2 | ||||
ST (+,-) | D 1 x ∆K pt = DTT 1 /360 x ∆K pt | 243.61 | 567.64 | ||||
(Source: Financial statements 2018 - 2020 and author's calculations)


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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