Tourists' Reviews of Local People's Service Quality of Homestay Tourism in Binh Ba Island

2.5.2.3 Service of the people

Table 2.9: Tourists' evaluation results on the quality of local people's service in homestay tourism in Binh Ba island

STT

Criteria

Value

lowest

Value

highest

Value

medium

Deviation

standard

Friendly and cheerful service attitude

4.23

.612

Expert knowledge of the people participating

homestay service is increasingly improving

3.38

.886

The local community is always enthusiastic about tourists.

4.19

.625

Create many fun and entertaining activities for

tourist

3.59

.848

Maybe you are interested!

(Source: Author's investigation results)

Through the survey of tourists, it is shown that the observation factor "quality of service of local residents on the island" is highly appreciated by tourists. The factor of friendly and cheerful service attitude of local people and the local community always enthusiastic with tourists is rated highest with 4.23 and 4.19. That is understandable because the people on the island live very honestly and simply. This is an advantage that Binh Ba tourism needs to promote further.

In addition, the professional knowledge of people participating in homestay services is increasingly improved, accounting for 3.38%. This is the lowest rated criterion, which is understandable because first, most of the people doing tourism on the island are simple people, who only know how to work at sea and live off the sea all year round, second, most of them are elderly people doing homestay tourism, people on the island have few favorable conditions to study. Besides, local residents do not have professional expertise or knowledge about tourism. Therefore, to develop homestay tourism on Binh Ba island, it is necessary to pay attention to training human resources as well as managing homestay tourism activities for the local community on the island.

2.5.2.4 Tourism resources

Table 2.10: Tourist evaluation results on the quality of homestay tourism resources on Binh Ba Island

STT

Criteria

Lowest value

Highest value

Value

medium

Standard deviation

The island has rich natural resources and attracts tourists.

guest

3.97

.696

Natural space suitable for tourists to use homestay

3.92

.608

The island's human resources are very attractive.

guide tourists to explore

3.76

.663

Tourism resources on the island are novel and rich in cultural values.

3.99

.572

(Source: Author's investigation results)

Through the statistical table, it shows that the next factor that is highly appreciated is the factor of having many new and interesting things about the beauty of tourism resources on the island reaching 3.99, the island has rich natural resources and attracts tourists reaching 3.97 and the natural space is suitable for tourists to use homestay reaching 3.92. This shows that the factors of tourism resources on the island are very attractive to tourists and are highly appreciated by tourists. Therefore, there should be policies as well as orientations to both preserve, conserve and promote the natural beauty here to attract more tourists.

Regarding the human resources factor on the island, it is very attractive to tourists to learn, reaching 3.76, the quality of food and beverage services is good at 3.74, and the modern facilities create a pleasant, comfortable and quiet feeling for tourists at 3.71. These are the criteria that are also evaluated quite well. With the human resources factor on the island, it is very attractive to tourists to learn, showing that besides the need to learn and explore the beauty of tourism resources, tourists also want to explore and learn about customs, cultural features as well as human and social values on the island, which is also one of the criteria.

Factors that make up the characteristics of homestay tourism.

2.6 Assessment of travel companies on the development of homestay tourism in Binh Ba island

2.6.1 Type of tourism

Through surveys and direct interviews as well as contacting travel companies operating in Binh Ba Island, the author also collected some opinions from travel companies about doing homestay tourism. Preliminary statistics show that the total number of survey questionnaires from travel companies is 55. Of these, the author only collected 10 questionnaires because the conditions for contacting travel companies were more difficult than those of tourists or local communities (mostly travel companies in Ho Chi Minh City) and due to limited time and personal ability, he did not have the conditions to survey travel companies. (Appendix 4)

33.33%

23.33%

16.67%

10.00%

0.00%

Beach tourism Tourism Tourism Ecotourism

island homestay discover thailand

Holiday travel

festival

Travel Travel Other opinions

mind

rest

Chart 2.7 Types of tourism that travel companies are exploiting on Binh Ba Island

(Source: Author's investigation results)

Through chart 2.7, it shows that tourism companies exploit many types of tourism such as: sea and island tourism, homestay tourism, discovery tourism, eco-tourism, festival tourism, entertainment tourism, resort tourism. In which, sea and island tourism

accounting for 33.33%, which shows that travel businesses mainly focus on exploiting this type of tourism. In addition, homestay tourism and discovery tourism are also exploited by businesses and are combined in tour programs on the island. With homestay tourism accounting for 16.67%, although not yet developed, in the near future this type of tourism will be focused on more because with the advantages of Binh Ba island, it is a favorable condition for developing this type.

To know clearly the content of homestay tourism programs of travel companies, here are some outstanding tours in Binh Ba island:

 Binh Ba Island Tour – Phong Cach Viet Travel Company (3 days 2 nights) DAY 1: HO CHI MINH CITY – CAM RANH BAY

06:00: Phong Cach Viet Travel's car and tour guide pick up guests at the meeting point and depart for the Binh Ba - Cam Ranh island tour. The group stops to have breakfast at the restaurant and listen to the tour guide explain about the places along the way, or participate in fun and interesting games such as: Show off your singing skills - Quiz on places - Fun lottery - Find the hidden number

... with lovely and interesting gifts.

PICKUP LOCATION AND TIME TO GIVE YOU TIME TO PREPARE:

4:30: Pick up guests at Youth Cultural House, 4 Pham Ngoc Thach, District 1 5:45: Pick up guests at Comeco gas station, Hang Xanh intersection, Binh Thanh District 5:15: Pick up guests at Thu Duc intersection, District 9

5:30: Pick up guests at Lotte Mart Supermarket, Amata Intersection, Bien Hoa, Dong Nai. Noon: The group stops to rest, relax and have lunch at Ca Na.

Afternoon : The group continues to depart for Cam Ranh. Arriving at Cam Ranh, the tour guide will guide guests to board the boat departing from Ba Ngoi port to Binh Ba Island. After more than 1 hour of floating to admire the beautiful scenery of Cam Ranh Bay , listening to the explanation about one of the completely new places for tourists about Lobster Island . Arriving at Binh Ba Island , you will be arranged to stay at a homestay or a motel . Then the tour guide will take you to visit the daily life of the islanders,

The delegation then had an intimate dinner with fishermen on the island to learn more about the lives of sea fishermen here.

As well as enjoying specialties such as: Grilled lobster, lobster porridge, various snails, steamed fish, grilled squid... Seafood here is kept by the locals in small pots with oxygen tanks, you can see and bargain, they will catch these seafood to process (the cost of eating seafood is self-sufficient). Overnight in Binh Ba.

DAY 2: CAM RANH BAY – Binh Ba Island (breakfast, lunch, dinner)

Morning: You will have breakfast with fish noodle soup, a specialty of Binh Ba islanders. Then the group will board the boat to tour the scenery at Cam Ranh Bay , the boat will take visitors to the most pristine beaches not yet named on the tourist map of the Central region:

Like Bo De Beach, Nha Cu Beach, Me Beach: here you can soak in the beautiful blue water, watch the beautiful coral reefs with schools of fish swimming around, you can also catch snails with many different colors and shapes, or you can go fishing to catch fresh fish to prepare lunch.

Lunch : You will have lunch at a local's house with typical coastal dishes and relax.

Afternoon : You will go to the top of the mountain to see the whole beautiful sea view of Cam Ranh Bay. In the distance is the French bunker tower built in the late 19th century, which the locals here call Lau Ong Hoang 2. Visit the cannon bases and the only place where the sea and the mainland meet. Then you can visit the unique temples on the island such as Tinh That Ngoc Gia Huong or Dien Da Tang , these are historical relics on the island by motorbike or electric car. (Self-paid)

At the end of the program, you will return to the local people's house to relax and have an intimate dinner with the locals. Overnight in Binh Ba.

Day 3: BINH BA ISLAND TOUR – CAM RANH – HO CHI MINH CITY

Morning : You can watch the sunrise on the island and the beautiful scenery.

on Cam Ranh Bay as well as Binh Ba Island. You can also go to the market to buy fresh seafood as gifts for relatives and family after a trip to an exciting new land.

8:00 : The group boards the boat to return to the mainland. Goodbye beautiful Binh Ba. 9:00: The boat will take you back to Ba Ngoi port.

12:00: The group has lunch at Ca Na tourist area. Rest and relax.

The group departs back to Ho Chi Minh City. On behalf of Phong Cach Viet Travel Company, the tour guide will say thank you and goodbye, see you again. End of Binh Ba Island tour program.

TICKET PRICE INCLUDES :

1. New car with air conditioning, pick up and drop off guests according to tour program.

2. Accommodation: stay at a local house (homestay) from 4 - 6 people per room

3. Eat 3 meals a day.

+ Breakfast: have breakfast with local cuisine.

+ Main meal: according to local cuisine

1. Tour guide explains and serves the group throughout the route.

2. Entrance tickets to tourist attractions.

3. Cold towels, drinking water on the road (1 towel, 1 bottle/day).

4. Gifts, fun lottery with prizes.

5. Travel insurance 10,000,000 VND

 Nha Trang – Binh Ba Tour (2 days 1 night) - THUAN PHAT TRAVEL SERVICES & TOURISM COMPANY LIMITED

Coming to Binh Ba Island, you will visit the most pristine beaches that have not been named on the tourist map of the Central region such as: Bo De Beach, Nha Cu Beach, Me Beach, freely soak in the beautiful blue water, dive to see corals and colorful schools of fish. In addition, you can also visit Tinh That Ngoc Gia Huong, Dien Dia Tang ... Visitors can also climb up to the bunker from the French period to fully enjoy the beautiful sunrise and sunset, coral reefs, and picturesque white sand of Cam Ranh Bay.

Time: 2 days 1 night Means of transport: car, cruise ship

DAY 1: CAM RANH – BINH BA ISLAND (breakfast, lunch, dinner)

Morning: 06:00: Pick up guests at Cam Ranh, take you to have breakfast in Cam Ranh. Then, the car will take you to Ba Ngoi fishing port, the tour guide will guide you to board the boat departing from Ba Ngoi port to Binh Ba island. After more than 1 hour of floating to admire the beautiful scenery of Cam Ranh Bay, listen to the explanation about one of the completely new places for tourists about Lobster Island. Arriving at Binh Ba, you will be arranged to stay at a local house (homestay) or tent, hammock. Then the tour guide will take you to visit the daily life of the islanders, then the group will have a friendly lunch with the fishermen on the island to learn more about the lives of the fishermen.

Lunch menu:

1. Sour soup with grouper fish

2. Braised fish

3. Crispy fried sea fish Sweet and sour stir-fried squid

4. Raw vegetables

5. White rice

Afternoon: The boat takes you to visit the most pristine beaches not yet named on the tourist map of the Central region, beaches with fine white sand and beautiful clear blue water around the island such as: Bo De Beach, Nha Cu Beach. You will enjoy the scenery of rocky reefs, pristine mountains and seas on the way. The boat continues to Sa Huynh Beach or Nha Cu Beach to explore the seabed and coral reefs. Here, you can soak in the beautiful clear blue water, watch the beautiful coral reefs with schools of fish swimming around, you can also catch snails with many different colors and shapes. Especially, you can catch colorful fish for a BBQ dinner combined with karaoke "singing together" homegrown.

Evening: 19:00: Tour guide will guide you to gather at Bai Nom. Visit

Join the BBQ outdoor party, enjoy fresh seafood caught by tourists - the result of an afternoon of diving, and enjoy dried squid grilled on red-hot stoves. The airy space with fresh, cool air at Nom beach and funny stories will bring a wonderful feeling to tourists. Overnight in Binh Ba.

Dinner menu:

- Grilled lobster

Grilled squid

Grilled fish

- steamed cone snails

- Seafood porridge

- Fried rice with salt and chili

- Fruit + iced tea

DAY 2: BINH BA CITY – CAM RANH BAY (Breakfast, lunch, dinner)

Morning: You will have breakfast with fish noodle soup, a specialty of Binh Ba islanders. Then you are free to explore Binh Ba city by motorbike. You will go to the top of the mountain to see the whole beautiful sea view of Cam Ranh Bay. In the distance is the French bunker tower built in the late 19th century, which the locals here call Lau Ong Hoang 2. Visit the cannon bases and the only place where the sea and the mainland meet. Then you can visit unique temples on the island such as Tinh That Ngoc Gia Huong or Dien Da Tang, these are historical relics on the island. Motorbike rental costs are self-sufficient or you can freely swim at Bai Nom.

Lunch: You will have lunch at a local's house or on a floating restaurant with typical coastal dishes, then relax.

Lunch menu:

1 Braised fish

2 Steamed squid rolls with rice paper 3 Fried fish with minced mango