The core work of management is risk control. Risk control is the use of measures, techniques, tools, strategies, and operational programs to prevent, avoid, or minimize losses and unexpected impacts that may occur to the bank. There are risk control measures such as: Risk avoidance measures, loss prevention, loss reduction, risk transfer, risk diversification, information management, etc.
1.1.2.2.5 Risk financing
When risks occur, it is necessary to first monitor and accurately determine losses in assets, human resources, and legal values. Then, appropriate risk financing measures are needed. These measures are divided into two groups: self-overcoming risks and risk transfer.
1.1.3 Causes of risks in banking business
1.1.3.1 Group of causes related to the bank's management capacity
There are many reasons related to management capacity leading to risks in banking business. However, the lack of tight liquidity management leading to lack of payment capacity is the most important reason leading to risks for banks. In addition, lending and investing too recklessly also leads to risks, specifically in lending, banks concentrate too much capital on a certain business or economic sector, in investing, banks only focus on investing in a type of high-risk securities. And due to lack of understanding of the market, lack of information or incomplete information analysis, banks lend or invest inappropriately. In addition, there are also reasons due to illegal business activities, embezzlement, bank staff lacking professional ethics, weak professional qualifications, ... all of which are reasons leading to risks in banking business.
1.1.3.2 Group of causes related to customers
Causes from the customer side such as the customer borrowing capital lacks legal capacity, using the loan for the wrong purpose, ineffective, continuous loss of income channel, unsold goods... On the other hand, the customer's unreasonable capital management leading to lack of liquidity or the business owner borrowing capital lacks management capacity, embezzlement, fraud are also causes of risk for the bank.
1.1.3.3 Group of objective causes related to the business operating environment
There are many objective reasons such as natural disasters, fires, unstable security and political situations in the country and region. Or due to crisis, economic recession, inflation, imbalance in the international balance of payments leading to erratic exchange rates, unfavorable legal environment... also lead to risks in banking activities.
1.1.4 Impact of risks on banking operations and on socio-economy
In banking business, the first risk that affects is the possibility of causing loss of assets to the bank. Common losses are loss of capital when lending, increased operating costs, decreased profits, decreased asset value... Besides, risks reduce the reputation of the bank, the trust of customers and can lose the bank's brand. A bank that continuously makes losses, a bank that is often unable to pay can lead to a crisis of mass withdrawals by customers, and bankruptcy is the inevitable path. From there, it affects thousands of people who deposit money in the bank, thousands of businesses do not have their capital needs met... causing the economy to decline, prices to increase, purchasing power to decrease, unemployment to increase, causing social disorder and furthermore, leading to the collapse of a series of domestic banks.
In addition, the risks of banks also affect the world economy, because in the current conditions of integration and globalization of the world economy, the economy of each country is affected.
All countries depend on the regional and world economy. On the other hand, the relationship between currencies and investments between countries is developing very quickly, so banking risks in one country always directly affect the economies of related countries. This has been proven by the Asian financial crisis (1997), the South American financial crisis (2001-2002) and most recently the financial crisis in the US (2008).
1.2 Overview of bank liquidity risk management
1.2.1 The nature of liquidity risk
1.2.1.1 Concepts of liquidity
1.2.1.1.1 Liquidity:
Liquidity is the ability to access assets or funds that can be used to pay for things at a reasonable cost when the need for funds arises.
1.2.1.1.2 Liquidity risk
RRTK is the risk when a bank lacks funds or short-term assets that are viable enough to meet the needs of depositors and borrowers (Thomas.P.Fitch)
RRTK is the fluctuation in net income and market value of equity, arising from the difficulty of banks in immediately mobilizing available funds by borrowing or selling assets (Timothy W. Koch)
Thus, RRTK is a type of risk that appears in cases where banks lack the ability to pay, cannot promptly convert assets into cash, or are unable to borrow to meet the requirements of payment contracts.
1.2.1.1.3 Liquidity management:
Liquidity management is the effective management of the liquidity structure of assets and the good management of the portfolio structure of capital sources.
1.2.1.1.4 Liquidity supply:
Liquidity supply is the capital that increases the bank's funds, which is the source of liquidity for the bank.
1.2.1.1.5 Demand for liquidity is the demand for funds for the purposes of a bank that reduces the funds of that bank.
Table 1.1 Factors of liquidity supply and demand
Liquidity demand D t | |
1. Incoming deposits (S1) 2. Revenue from sales of services (S2) 3. Withdrawal of granted credit (S3) 4. Sale of assets in use and business (S4) 5. Other supplies (S5) | 1. Customer withdraws deposits (D1) 2. Request for credit facilities (D2) 3. Repayment of non-deposit loans (D3) 4. Costs incurred in trading products and services (D4) 5. Payment of dividends to shareholders East (D5) |
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Credit risk management at Vietnam International Commercial Joint Stock Bank - Hanoi Branch - 12 -
Improving business efficiency of Vietnam Technological and Commercial Joint Stock Bank - 2

1.2.1.1.6 Net liquidity status:
Net liquidity position = Total liquidity supply – Total liquidity demand
(NLP t ) = (S1+ S2+ S3+ S4+ S5) – (D1 + D2 + D3 + D4 + D5)
Three possibilities can occur as follows:
NLP t = 0: the bank is in a state of liquidity balance, this case is very rare in reality.
NLP t >0: the bank is in a state of liquidity surplus
Due to the inefficient operation of the economy, banks cannot lend for investment. Within the scope of a bank, this is the work of not exploiting the full potential of assets, holding too many assets in direct or indirect forms that are not capable of generating profit (too large cash balance); or it could also be because the bank increases capital too quickly while not having an effective plan for capital use.
Managers must plan to invest surplus capital effectively (for example, buying previously sold secondary reserve securities, lending in the money market, depositing money at other credit institutions, etc.)
NLP t <0: the bank is in a state of liquidity shortage
At that time, the bank will lose good investment opportunities that can bring profits to the bank, lose customers when they have to go to other banks to borrow. From losing customers to borrow capital will lead to losing customers to deposit, because of reducing the trust of depositors.
Managers must decide on appropriate funding sources and funding costs (for example, selling secondary reserves, borrowing overnight, borrowing from the State Bank of Vietnam, issuing large-denomination certificates of deposit to raise capital, mobilizing from the money market, etc.)
1.2.1.2 Causes of liquidity risk
1.2.1.2.1 Premise causes:
The first reason is the mismatch in the maturity of assets and liabilities. That is, banks mobilize and borrow capital with short terms, and at the same time circulate them to use for lending with longer terms. Therefore, many banks face a mismatch in the maturity of assets and liabilities. Rarely does the net cash flow on assets fit exactly to cover the net cash flow on liabilities. In fact, banks often have a significant proportion of liabilities that are characterized by having to be repaid immediately if the depositor has a need, such as demand deposits, term deposits that can be withdrawn before maturity, etc., so banks always face liquidity risk.
The second reason is the sensitivity of the main asset to changes in interest rates. When bank interest rates decrease (i.e. investment interest rates are higher than bank interest rates), many depositors withdraw their capital from the bank to invest in places with higher returns, while borrowers actively access credit because of lower interest rates. Thus, changes in interest rates simultaneously affect the flow of deposits as well as the flow of loans, and ultimately the liquidity of the bank.
Moreover, changes in interest rates also affect the market value of assets that banks can sell to increase liquidity, and directly affect the bank's borrowing costs in the money market.
The third reason is that banks must always meet liquidity needs perfectly. Liquidity problems or rumors of insolvency will reduce customers' confidence in the bank. One of the important jobs for bank managers is to always keep in close contact with customers with large deposit balances and customers with large unused credit lines to know their plans for when to withdraw money, and how much to withdraw so that appropriate liquidity plans can be made.
1.2.1.2.2 Causes from activities
Liability side: RRTK can arise at any time when depositors suddenly withdraw money, or force banks to borrow more or sell assets to meet liquidity needs. Of all asset groups, cash has the highest level of liquidity, so banks use cash as the first and direct means to meet liquidity needs. But cash does not bring interest income, so banks always tend to minimize assets in the form of cash. To earn interest, banks must invest in less liquid assets or in assets with long terms. However, some assets can only be converted into cash immediately at very low selling prices, thus threatening the ultimate solvency of the bank.
Asset-side causes: Risks arise in connection with credit commitments. A credit commitment allows the borrower to withdraw the loan at any time during its term. Once the credit commitment is made, the bank must ensure that there are enough funds to meet the needs of the customer, otherwise the bank faces risk.
1.2.1.3 The necessity of liquidity risk management
Rarely at any given time does the aggregate supply of payments equal the aggregate demand for payments. Therefore, banks must constantly deal with liquidity deficits or surpluses.
Besides, liquidity and profitability are two inversely proportional quantities: the more liquid an asset is, the lower its profitability is and vice versa; a highly liquid source of capital often has a high cost of capital mobilization, thus reducing the profitability when used for lending.
Recent studies have shown that the phenomenon of lack of liquidity, or deficit, is often one of the signs that a bank is in serious financial difficulty. The subsequent consequences may be that the bank gradually loses old deposits due to increasing withdrawal pressure, cannot attract new deposits due to the public's cautious attitude towards the bank, and some banks are in a state of reluctantly lending support because they have to mobilize capital at higher interest rates than lending rates, further reducing the bank's profits. The large-scale shortage of liquidity in some banks and becoming one of the causes of bankruptcy has confirmed that the liquidity problem cannot be ignored. Not only that, a bank's liquidity shortage will cause losses to the entire system. Because liquidity risk is widespread throughout the system, improving liquidity management capacity at each bank is a very important issue not only for each bank but also an urgent issue for the entire system.
Therefore, liquidity management is more important today than it was in the past, because some banks may be forced to close if they cannot meet their liquidity needs, even though they are technically still solvent. Moreover, liquidity management capacity is an important measure of the overall effectiveness of a bank in achieving its long-term goals.
1.2.2 Liquidity risk management content
1.2.2.1 General guidelines on liquidity management
Firstly, liquidity managers must constantly monitor the activities of the departments responsible for capital mobilization and use within the bank and coordinate the activities of these departments so that they are in harmony with each other.
Second, liquidity managers need to know in advance where and when depositors and borrowers intend to withdraw funds or replenish their deposits or repay loans.
Third, banks' liquidity needs and liquidity-related decisions must be analyzed on an ongoing basis to avoid perpetuating either surplus or deficit situations.
1.2.2.2 Market signals of liquidity risk
1.2.2.2.1 Public trust:
Banks will lose depositors because individuals and institutions fear that the bank does not have enough cash and may not be able to repay deposits.
1.2.2.2.2 Stock price fluctuations:
The bank's stock price fell, because investors realized that the bank was facing a liquidity crisis.
1.2.2.2.3 Applying a higher interest rate than the market:
When a bank applies an interest rate on deposits (deposits, bills, bonds) and accepts an unusually higher interest rate on loans than the market interest rate, or in other words, the bank accepts risks in the form of applying high borrowing costs because the bank is considered to be facing a liquidity crisis.
1.2.2.2.4 Loss on sale of assets:
If a bank is under pressure to sell assets in a hurry and is willing to take large losses to meet liquidity needs and the conversion of bank assets is frequent, the bank may be facing liquidity difficulties.



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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