The impact of quality of work life on employee satisfaction: a case study of joint stock commercial banks in Ho Chi Minh City

7. Personal Capacity Development Scale

Reliability Statistics

Cronbach's Alpha

N of Items

.898

Maybe you are interested!

Solutions to improve the quality of consumer lending activities at Vietnam Prosperity Joint Stock Commercial Bank - 2
Consumer lending quality at Vietnam Prosperity Joint Stock Commercial Bank - Northern Consumer Lending Center - 10
Evaluation of consumer lending quality at Joint Stock Commercial Bank for Foreign Trade of Vietnam, Hue Branch - 5
The impact of job satisfaction on employees' intention to quit Saigon Commercial Joint Stock Bank - 16
Factors affecting customer satisfaction with the quality of international money transfer services at Dong A Commercial Joint Stock Bank - 1

Item Statistics

Mean	Std. Deviation	N
NL1	3.9143	.87621	210
NL2	3.9000	.88285	210
NL3	3.8905	.93441	210
NL4	3.7667	.86828	210

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
NL1	11.5571	5,626	.799	.858
NL2	11.5714	5,567	.809	.855
NL3	11.5810	5,527	.754	.875
NL4	11.7048	5,884	.730	.883

Scale Statistics

Mean

Variance	Std. Deviation	N of Items
15.4714	9,714	3.11681	4

8. Scale of Organizational Social Responsibility Awareness

Reliability Statistics

Cronbach's Alpha

N of Items

.866

Item Statistics

Mean	Std. Deviation	N
TN1	4.0238	.79134	210
TN2	3.9476	.75907	210
TN3	3.8429	.76344	210
TN4	3.8048	.76087	210
TN5	3.7190	.67215	210

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
TN1	15.3143	6.063	.637	.852
TN2	15.3905	5,952	.714	.832
TN3	15.4952	6.022	.685	.839
TN4	15.5333	5.810	.759	.820
TN5	15.6190	6,486	.653	.847

Scale Statistics

Mean

Variance	Std. Deviation	N of Items
19.3381	9,172	3.02857	5

9. Job satisfaction scale

Reliability Statistics

Cronbach's Alpha

N of Items

.892

Item Statistics

Mean	Std. Deviation	N
STM1	3.4905	.94964	210
STM2	3.5238	.94939	210
STM3	3.8143	.79399	210
STM4	4.1048	.81168	210
STM5	3.5143	1.01768	210

Item-Total Statistics

Scale Mean if Item Deleted	Scale Variance if Item Deleted	Corrected Item- Total Correlation	Cronbach's Alpha if Item Deleted
STM1	14.9571	8,673	.863	.837
STM2	14.9238	8,836	.826	.846
STM3	14.6333	10,626	.608	.894
STM4	14.3429	10,332	.654	.886
STM5	14.9333	8,866	.742	.868

Scale Statistics

Mean

Variance	Std. Deviation	N of Items
18.4476	14,402	3.79494	5

APPENDIX 4

EFA RESULTS OF WORK LIFE QUALITY FACTORS

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.845
Bartlett's Test of Sphericity Approx. Chi-Square	6.397E3
df	595
Sig.	.000

Communalities

Initial	Extraction
DK1	1,000	.781
DK2	1,000	.716
DK3	1,000	.777
DK4	1,000	.794
DK5	1,000	.789
LT1	1,000	.632
LT2	1,000	.685
LT3	1,000	.761
LT4	1,000	.602
LT5	1,000	.770
TN1	1,000	.620
TN2	1,000	.715
TN3	1,000	.703
TN4	1,000	.823
TN5	1,000	.723
NL1	1,000	.793
NL2	1,000	.802
NL3	1,000	.789
NL4	1,000	.708
QL1	1,000	.862
QL2	1,000	.748
QL3	1,000	.645
QL4	1,000	.875
CH1	1,000	.891
CH2	1,000	.835
CH3	1,000	.684
CH4	1,000	.721
HN1	1,000	.719
HN2	1,000	.856
HN3	1,000	.878
HN4	1,000	.615
CB1	1,000	.801
CB2	1,000	.701
CB3	1,000	.755
CB4	1,000	.712

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component

Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
Total	% of Variance	cumulative %	Total	% of Variance	cumulative %	Total	% of Variance	cumulative %
1	10,852	31,006	31,006	10,852	31,006	31,006	3,732	10,662	10,662
2	3,512	10,034	41,040	3,512	10,034	41,040	3,542	10,121	20,783
3	2,781	7,945	48,985	2,781	7,945	48,985	3,362	9,607	30,390
4	2,559	7,312	56,298	2,559	7,312	56,298	3.330	9,515	39,905
5	2,162	6.179	62,476	2,162	6.179	62,476	3.322	9,492	49,397
6	1,700	4,858	67,334	1,700	4,858	67,334	3,094	8,841	58,238
7	1,491	4,261	71,595	1,491	4,261	71,595	2,954	8,440	66,678
8	1,225	3,499	75,095	1,225	3,499	75,095	2,946	8,416	75,095
9	.962	2,750	77,844
10	.796	2,275	80,119
11	.771	2.203	82,322
12	.564	1.611	83,933
13	.542	1,549	85,482
14	.509	1,454	86,936
15	.484	1,383	88,319
16	.427	1,220	89,539
17	.398	1,137	90,676
18	.363	1,036	91,712
19	.336	.961	92,672
20	.304	.868	93,540
21	.296	.845	94,386
22	.276	.790	95,175
23	.255	.728	95,903
24	.222	.635	96,538
25	.199	.569	97,107
26	.187	.536	97,643
27	.172	.491	98,134
28	.138	.394	98,527
29	.132	.376	98,903
30	.107	.306	99,209
31	.102	.291	99,500
32	.078	.223	99,723
33	.042	.121	99,844
34	.030	.086	99,930
35	.024	.070	100,000

Extraction Method: Principal Component Analysis.

Rotated Component Matrix a

Component
1	2	3	4	5	6	7	8
DK1	.764			.279				.249
DK2	.705			.305
DK3	.843
DK4	.774			.299				.205
DK5	.839
LT1		.758
LT2		.783
LT3		.803					.250
LT4		.733
LT5		.796		.249
TN1			.731	.235
TN2			.797
TN3		.216	.762
TN4			.879
TN5			.805		.216
NL1				.789		.254
NL2				.804		.248
NL3				.816				.240
NL4				.779
QL1					.869			.227
QL2					.803
QL3					.758
QL4					.850			.260
CH1				.241		.827
CH2						.842
CH3				.230		.750		.226
CH4						.735		.305
HN1		.223					.798
HN2							.855
HN3							.852
HN4		.250			.217	.225	.642
CB1	.268					.212		.772
CB2	.244							.753
CB3	.234					.231		.741
CB4					.339			.707

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 6 iterations.

APPENDIX 5

EFA RESULTS JOB SATISFACTION FACTOR

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.

.806
Bartlett's Test of Sphericity Approx. Chi-Square	778.36
	2
df	10
Sig.	.000

Communalities

Initial	Extraction
STM1	1,000	.855
STM2	1,000	.814
STM3	1,000	.534
STM4	1,000	.591
STM5	1,000	.707

Extraction Method: Principal Component Analysis.

Total Variance Explained

Component

Initial		Eigenvalues	Extraction Sums of Squared Loadings
Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	3,500	70,007	70,007	3,500	70,007	70,007
2	.553	11,056	81,063
3	.524	10,489	91,553
4	.359	7.181	98,734
5	.063	1,266	100,000

Extraction Method: Principal Component Analysis.

Component Matrix a

Component
1
STM1	.925
STM2	.902
STM3	.730
STM4	.769
STM5	.841

Extraction Method: Principal Component Analysis.

a. 1 components extracted.

APPENDIX 6

MULTIPLE REGRESSION RESULTS

1. Correlation analysis results

Correlations

LT	DK	NL	CH	HN	QL	CB	TN	STM
LT	Pearson Correlation	1	.357 **	.282 **	.280 **	.479 **	.187 **	.352 **	.224 **	.514 **
Sig. (2-tailed)			.000	.000	.000	.000	.007	.000	.001	.000
N		210	210	210	210	210	210	210	210	210
DK	Pearson Correlation	.357 **	1	.412 **	.370 **	.309 **	.391 **	.527 **	.076	.679 **
Sig. (2-tailed)		.000		.000	.000	.000	.000	.000	.274	.000
N		210	210	210	210	210	210	210	210	210
NL	Pearson Correlation	.282 **	.412 **	1	.528 **	.377 **	.334 **	.362 **	.158 *	.543 **
Sig. (2-tailed)		.000	.000		.000	.000	.000	.000	.022	.000
N		210	210	210	210	210	210	210	210	210
CH	Pearson Correlation	.280 **	.370 **	.528 **	1	.388 **	.326 **	.483 **	.207 **	.564 **
Sig. (2-tailed)		.000	.000	.000		.000	.000	.000	.003	.000
N		210	210	210	210	210	210	210	210	210
HN	Pearson Correlation	.479 **	.309 **	.377 **	.388 **	1	.301 **	.417 **	.231 **	.551 **
Sig. (2-tailed)		.000	.000	.000	.000		.000	.000	.001	.000
N		210	210	210	210	210	210	210	210	210
QL	Pearson Correlation	.187 **	.391 **	.334 **	.326 **	.301 **	1	.475 **	.079	.505 **
Sig. (2-tailed)		.007	.000	.000	.000	.000		.000	.255	.000
N		210	210	210	210	210	210	210	210	210
CB	Pearson Correlation	.352 **	.527 **	.362 **	.483 **	.417 **	.475 **	1	.188 **	.683 **
Sig. (2-tailed)		.000	.000	.000	.000	.000	.000		.006	.000
N		210	210	210	210	210	210	210	210	210
TN	Pearson Correlation	.224 **	.076	.158 *	.207 **	.231 **	.079	.188 **	1	.282 **
Sig. (2-tailed)		.001	.274	.022	.003	.001	.255	.006		.000
N		210	210	210	210	210	210	210	210	210
STM Pearson Correlation		.514 **	.679 **	.543 **	.564 **	.551 **	.505 **	.683 **	.282 **	1
Sig. (2-tailed)		.000	.000	.000	.000	.000	.000	.000	.000
N		210	210	210	210	210	210	210	210	210