Steps to Perform the Synthesis Analysis Method

CHAPTER 2: RESEARCH METHODOLOGY

2.1. Synthetic analysis method

Concept: Analysis and synthesis are two closely related methods that regulate and complement each other in research, and have an objective basis in the structure and regularity of the object itself. In analysis, the correct construction of classification criteria as a scientific basis for forming the object of that part of the research is very important. In synthetic research, the important role belongs to the ability to link specific results (sometimes opposite) from analysis, the ability to abstract, generalize and grasp the qualitative aspect from many different quantitative aspects.

The meta-analysis method is used to evaluate and resolve controversial issues that have not yet been agreed upon by scientists. Meta-analysis helps us find gaps in previous studies and areas that need further research or proof.

Normally, analysis and synthesis are two processes of a problem, they cannot be separated but combined to complement each other. Analysis is a necessary stage of any research process. Synthesis is the determination of properties, common relationships, as well as the rules of interaction between the elements that make up an IT project. Synthesis is achieved through the results of analytical research, then combining them together into a complete, unified whole.

Applying the method of synthetic analysis in the thesis to examine what studies are in the field of project management at Vietinbank, how those studies were conducted, what were the results of the studies? etc. Synthetic analysis to detect the results achieved as well as the shortcomings, limitations and causes of them, thereby serving as a basis for implementing the contents of the topic.

The synthetic analysis method is performed through the following steps:

Find resources

whether

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Collect and process numbers

whether

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Perform a general analysis

fit

Maybe you are interested!

Figure 2.1. Steps to perform the synthesis analysis method

(Source: Author)

Step 1: Find the source of the document.

For secondary data, the thesis uses the main data source: monthly reports on the implementation of strategic information technology projects at Vietnam Joint Stock Commercial Bank for Industry and Trade.

For the primary data used in the topic, I collected it through surveys of project boards and members directly involved in the project.

Step 2. Collect and process data

From the above sources, using the synthesis method, I collected the original data in the sources. The results of the processing are the data and analytical tables used in the research topic.

Step 3: Perform analysis and synthesis

From the processed data and tables, the topic focuses on analyzing the implementation process of project management at Vietnam Joint Stock Commercial Bank for Industry and Trade, pointing out the shortcomings and limitations in project management at Vietnam Joint Stock Commercial Bank for Industry and Trade; on the basis of synthesizing the analysis results, proposing some main solutions to improve the project management work on information technology at Vietnam Joint Stock Commercial Bank for Industry and Trade.

2.2. Survey investigation method

Concept : The survey method is a written interview method, conducted at the same time with many people according to a printed questionnaire.

available. The respondent answers his opinion by checking the corresponding boxes according to a certain convention.

The survey method is used in the thesis to determine research questions, determine evaluation criteria for IT project management at Vietnam Joint Stock Commercial Bank for Industry and Trade, collect opinions of members directly participating in the projects on existing problems in the project implementation process and discuss some solutions to improve IT project management at Vietnam Joint Stock Commercial Bank for Industry and Trade.

The survey method is carried out through the following steps:

Anticipate issues to be researched

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Question design

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Conduct an interview

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Analyze and synthesize information from the content

interview

Figure 2.2. Steps to conduct qualitative research

(Source: Author)

Step 1. Anticipate issues to be researched

From the initial results when implementing the method of synthesizing and analyzing reports and documents related to project management at Vietnam Joint Stock Commercial Bank for Industry and Trade, I initially identified some key issues that need to be researched in the topic as follows:

- How has project management been at the Vietnam Joint Stock Commercial Bank for Industry and Trade in the past? What processes have been issued to support? How is compliance with the processes? What are the results of implementing IT projects at the Vietnam Joint Stock Commercial Bank for Industry and Trade?

- What criteria are used to evaluate information technology project management?

- What factors affect IT projects?

- What are the solutions to overcome the shortcomings in IT project management? What are the specific contents of the measures?

Step 2. Design interview questions for the survey subjects

Based on the planned research issues, I designed a grid of interview questions for project members including professional specialists, technical specialists, and project managers at the Vietnam Joint Stock Commercial Bank for Industry and Trade (Appendix). The content of the questions was designed the same for all interviewees.

Step 3. Conduct the interview.

In the progress reporting meetings of IT strategy projects that I directly attended, I conducted interviews with a number of project members including technical and professional specialists, project management support, and project directors according to designed questions.

By interviewing, I have initially identified 3 research questions of the topic, these questions are:

i) What are the current requirements for IT projects at Vietnam Joint Stock Commercial Bank for Industry and Trade?

ii) What is the current status of IT project management at Vietnam Joint Stock Commercial Bank for Industry and Trade? What are the achievements? What are the remaining limitations and why?

iii) What are the solutions to improve IT project management at Vietnam Joint Stock Commercial Bank for Industry and Trade?

Based on discussions and interviews with the above subjects, I have also initially identified the criteria for evaluating project management work at Vietnam Joint Stock Commercial Bank for Industry and Trade.

CHAPTER 3: CURRENT STATUS OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT AT VIETNAM JOINT STOCK COMMERCIAL BANK FOR INDUSTRY AND TRADE

3.1. Overview of Vietnam Joint Stock Commercial Bank for Industry and Trade

3.1.1. Development history

Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) was established on March 26, 1988 after being separated from the State Bank of Vietnam under Decree No. 53/HDBT of the Council of Ministers. Vietinbank's development journey can be divided into 3 main stages:

Phase I: From 1988 - 2000: Building and converting from a one-tier bank to a two-tier bank, putting the Vietnam Joint Stock Commercial Bank for Industry and Trade into operation.

Phase II: From 2001 - 2008: Successfully implemented the restructuring project of the Industrial and Commercial Bank regarding debt settlement, organizational model, policy mechanism and business operations.

Phase III: From 2009 to present: Successfully implementing equitization, strongly innovating, modernizing, and standardizing all aspects of banking operations. Converting the organizational model and management and administration according to international practices.

Vietinbank is currently a large commercial bank, playing an important role, a pillar of the Vietnamese banking industry, with the largest charter capital, highest profits and tax payments, best asset quality, and lowest bad debt in the banking industry (2014). In 2014, Vietinbank was in the top 10 largest corporate income tax paying enterprises in Vietnam for the 5th consecutive year; in the ranking of the 2000 largest enterprises in the world by Forbes magazine for the 3rd consecutive year and was awarded many prestigious awards at home and abroad... With the scale of growth in both breadth and depth of operations. In 2014, Vietinbank developed a network in all provinces and cities.

nationwide and internationally with 152 branches, including 149 domestic branches, 2 branches in Germany and 1 branch in Laos along with over 1,000 transaction offices / Savings Funds. Vietinbank is also an enterprise that fulfills its social security responsibilities well, operating for the largest community in the finance - banking industry.

Currently, Vietinbank is synchronously implementing IT projects, preparing the best conditions for Core Bank conversion in 2016. This is a strategic step to optimize, quickly and effectively implement IT projects, comprehensively supporting Vietinbank's operations.

3.1.2. Business performance

Vietinbank's total assets as of December 31, 2014 reached VND661,132 billion, up 14.7% compared to 2013 and reaching 103% of the plan of the Shareholders' Meeting. Capital mobilization as of December 31, 2014 was over VND595 trillion, up 16.3% compared to 2013, reaching 104% of the plan of the Shareholders' Meeting.

Vietinbank's investment scale by the end of 2014 was 177 trillion VND, an increase of 10.5% compared to 2013, accounting for 26.8% of total assets. Of which, investment in the interbank market accounted for 43%, investment in valuable papers accounted for 55%, and joint venture investment in buying shares accounted for 2%. The investment portfolio was continuously adjusted to increase profitability, ensure liquidity reserves for the entire system and enhance the role and position of Vietinbank in the market.

Foreign currency trading turnover in the Interbank market by the end of 2014 was 49.8 billion USD, accounting for 12-14% of the market. 2014 turnover in the market reached 22.5 billion USD, an increase of 12% compared to 2013, Vietinbank's 2014 market share reached 10.2%, affirming that the bank's foreign currency trading position continues to be enhanced in the market.

Regarding trade finance activities: In 2014, Vietinbank continued to promote traditional products while expanding the implementation of new products. Trade Finance revenue increased by 14%, collection services increased by 38%, LC issuance revenue increased by 17%, import payment revenue increased by 13%. Awarded the award for Best Trade Finance Service Provider Bank in Vietnam by The Asset Triple magazine.

3.1.3. Organizational structure of Vietnam Joint Stock Commercial Bank for Industry and Trade

Vietinbank with more than 20,000 employees is currently moving towards the model of a financial group with a full organizational model of all business lines in the banking and finance sector such as commercial banking, investment banking, financial services, insurance, gold and silver trading...

Figure 3.1. Vietinbank's governance model

(Source: Vietinbank Annual Report 2014)

Vietinbank's internal organizational structure includes functional blocks, departments under the headquarters, branches, and public service units with full retail, wholesale, capital market, treasury, payment, and trade finance sectors.

...

Figure 3.2. Organizational structure and operations of Vietinbank.

(Source: Vietinbank Annual Report 2014) The strategic orientation of the board of directors is to turn Vietinbank into a world-class financial group with a large scale, wide network, operating in many fields in the financial sector, so one of the urgent needs of Vietinbank at this time is to modernize the IT system to be able to gradually support business activities as well as integrate with the environment.

world financial market

3.2. Current status of information technology project management at Vietnam Joint Stock Commercial Bank for Industry and Trade

3.2.1. Overview of information technology project management at Vietnam Joint Stock Commercial Bank for Industry and Trade

3.2.1.1. Information technology project management model at Vietnam Joint Stock Commercial Bank for Industry and Trade

At Vietinbank, the Information Technology Division (IT Center) of Vietinbank is the focal unit in charge of developing and implementing IT projects.