Some Solutions To Improve State Management Efficiency For

Chapter 2 Conclusion

Chapter 2 analyzed the current situation and some limitations of state management activities for tourism enterprises in Hanoi. At the same time, this chapter also analyzed the opportunities, advantages, difficulties and challenges for state management activities on tourism in Hanoi, for the tourism industry of Vietnam and Hanoi, and tourism enterprises in Hanoi in the current integration situation. These are important bases to put forward new requirements in state management of tourism enterprises in Hanoi in the current period, thereby proposing solutions to improve the effectiveness of state management for tourism enterprises in Hanoi in Chapter 3.

The reasons why state management of tourism businesses in Hanoi is not really good are also specifically analyzed to serve as a basis for proposing solutions in chapter 3.

Chapter 3 : Some solutions to improve the effectiveness of state management of

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tourism business in Hanoi

3.1. Requirements on state management of tourism enterprises in Hanoi in the context of integration

State management of tourism enterprises in Hanoi in the context of integration is posing new requirements. Due to the opportunities and challenges for tourism enterprises and for state management activities with tourism enterprises in Hanoi in the current period, it is required that state agencies must innovate their working methods to be more scientific, effective and flexible.

The first requirement is that state management must create an open legal environment according to the development requirements of tourism businesses in Hanoi, increase communication with businesses, share and provide information with tourism businesses, will create a system of the best relationships, create cooperation and understanding between businesses and state management agencies in the area. State management agencies better understand the business situation of tourism businesses, the requirements and feedback of tourism businesses. Tourism businesses have the conditions to understand and grasp the provisions of the law. From there, it helps state management agencies in Hanoi to propose more practical tourism development policies for the development of tourism businesses in Hanoi. Because the quality of state management activities for tourism businesses must be assessed by the businesses themselves, not the subjective assessment of state agencies.

The second requirement is that state management activities for tourism businesses in Hanoi need to promote a leading role and dynamism in the integration process.

The third requirement is that state management of tourism businesses in Hanoi must help orient development, support growth and strongly regulate macro processes for tourism businesses:

+ Effectively develop a master plan for tourism development in Hanoi city based on the Vietnam tourism development plan and the city's socio-economic development plan.

+ Forecasting the political, economic, cultural, scientific and technological situation that affects or is related to tourism activities of Hanoi city.

+ Tourism market forecast.

+ Construction of technical infrastructure.

The fourth requirement is to have a close connection between the state and tourism enterprises in implementing tourism development strategies of Hanoi city and the country. Tourism enterprises in the area play a huge role in successfully implementing tourism development strategies of Hanoi city and the country set forth by the state. Therefore, there needs to be a close connection between the state and enterprises in the operation process to adjust tourism activities closer to reality, creating the highest efficiency for tourism activities.

3.2. Some solutions to improve the effectiveness of state management of tourism enterprises in Hanoi at present

3.2.1. For macro policy: Government, city

- Regarding the legal corridor for tourism business activities:

To improve the effectiveness of state management of tourism and tourism businesses in Hanoi, macro-level solutions play a particularly important role.

+ Continue to create a favorable macroeconomic environment for tourism businesses to operate :

In order for international integration in tourism to bring about practical results, first of all, the Government and the State must perfect the legal environment according to international practices for tourism activities and related fields such as capital transactions, competition, anti-monopoly, protection of domestic products, protection of product brands, etc. In the current period, when Vietnam has officially joined the World Trade Organization (WTO), the Government needs to clearly announce Vietnam's commitments when joining the WTO, especially commitments on tourism to help businesses prepare new business strategies.

In addition, the Government and the State also need to promote administrative reform, improve the capacity and effectiveness of public agencies. On the basis of the Law on Tourism that has been passed and taken effect, competent authorities, especially the General Department of Tourism and the Hanoi Department of Tourism, quickly research and issue sub-law documents to specify and guide businesses in implementing the Law on Tourism.

It is necessary to review management documents, eliminate inappropriate and expired documents for tourism business, and improve mechanisms and policies for tourism management. State management documents must, on the one hand, create motivation for businessmen, and on the other hand, ensure equality in business among components, organizations and individuals licensed to do tourism business, and implement equality among types of tourism businesses. Create a favorable environment in the relationship between

travel agencies with tourism product suppliers, between travel agencies and tourism businesses.

The State needs to have investment incentive mechanisms for tourism products, tourism enterprises need to enjoy investment incentives like other manufacturing industries. Regarding tax policy, tourism is not only a simple economic sector but also an economic sector with profound social significance. In addition to economic goals, the tourism sector also contributes to improving people's knowledge, improving people's health, strengthening community solidarity, educating patriotism, environmental protection awareness, solving employment, and motivating other economic sectors to develop... Therefore, there needs to be a mechanism to encourage tourism development through tax exemptions and reductions, especially in the early years. For tourism development projects, especially eco-tourism in pristine areas with underdeveloped infrastructure, the State needs to have specific support policies.

Hanoi needs to propose to the government to reduce import taxes on goods and equipment used in the tourism industry, considering them not as consumer goods but as production materials of the industry to create high-quality tourism products to serve tourists.

Value added tax (VAT) on tourism products at 10% is relatively high, in the accommodation business, electricity and water prices are high, in the tourism business there are many increasing costs such as traffic fees... Some research projects have proposed that the State study reducing the value added tax for the tourism industry to 7%. There should be a policy of VAT refund for foreign tourists at the border gate to stimulate consumption of Vietnamese tourism products.

Perfecting the legal system in an "open" direction, in accordance with international practices.

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+ Strictly control the law enforcement of tourism businesses: Checking the implementation of legal documents and strictly handling violations of the law is to create conditions for the development of tourism business activities. Announcing on the mass media tourism businesses that are qualified to do business, on the one hand, to protect the interests of businesses that operate legally, on the other hand, to help tourists have a basis to choose and feel secure when consuming tourism products and services of those businesses.

+ Implement well the propaganda and dissemination of tourism policies and laws :

The state management agency for tourism in Hanoi, currently the Hanoi Department of Tourism, needs to organize many training sessions and seminars on understanding state policies and laws, international laws related to the tourism sector, and our country's commitments when joining the WTO to further train businesses' knowledge.

It is necessary to urgently disseminate the Law on Tourism and legal documents related to tourism to tourism businesses to raise awareness of the Law. To concretize and clarify the provisions of the Law into sub-law documents, decrees and guiding circulars, contributing to improving the effectiveness of state management of tourism activities, while helping tourism businesses in Hanoi understand more deeply and grasp the provisions of the law.

At the same time, the mass media in the city increased propaganda to raise awareness of the people and society about the positive role of the tourism industry in socio-economic development in the period of industrialization and modernization. Only by raising awareness of society about the positive role

of tourism activities will create qualitative development of tourism business in Hanoi city in the coming time.

+ Improve the quality of strategic planning, timely guide and inspect tourism businesses in Hanoi on the implementation of state management documents in the tourism sector . Help businesses orient the tourist market, orient products. Orient and support businesses to organize, design, sell and implement tourism programs and tourism products.

+ Strengthening inspection, supervision and monitoring : Currently in Hanoi, the awareness of law compliance of some tourism businesses is not high, the most obvious manifestation is that many businesses have operated but have not notified the specialized state management agencies, some other businesses are not operating according to their functions. The state management agency for tourism in Hanoi, specifically the Hanoi Department of Tourism, needs to collect information from many channels to have a list of all businesses operating in tourism, classify businesses to have appropriate management measures.

+ Improve procedures for establishment, inspection, examination, and handling of requests and recommendations from tourism businesses . It is necessary to resolutely and strictly handle cases of tourism businesses making "counterfeit goods", evading taxes, not ensuring quality, causing loss of reputation of Hanoi and Vietnam tourism. Correctly implement the principle of combining state management by sector with state management by locality and territory.

- About management organization:

+ Need to stabilize the state management apparatus for tourism: Hanoi Department of Tourism needs to study and propose a streamlined and effective industry management mechanism. Need to have a reasonable treatment policy for administrative and career staff so that they can work with peace of mind.

It is recommended that the City study and add new functions and tasks to the Hanoi Department of Tourism according to the new regulations of the Law on Tourism and in line with the development trend of international economic integration, meeting the requirements of specialized management of tourism services in the coming time.

+ Improve the qualifications of management staff, build a team of professional state management staff for tourism : the team of state management staff for tourism plays an important role in improving the effectiveness of state management of tourism and state management of tourism enterprises, because this is the force that researches, makes decisions, implements legal policies, researches, plans development strategies, plans for tourism development, uses macro-management tools to operate tourism activities. The team of state management staff for tourism needs to go through a strict recruitment mechanism, take civil service exams according to regulations, and be regularly trained, improve professional knowledge and skills, and management knowledge.

- Some other solutions:

Currently, the number of tourists coming to Hanoi is increasing, the demand for accommodation is very large but it is impossible to book hotel rooms because the number of high-class hotels in Hanoi is currently very lacking. This is a problem that limits the capacity of Hanoi tourism businesses to receive guests. Many travel businesses in Hanoi have to work very hard to sign contracts to receive guests, but once they have signed the contracts, they have to cancel them because they cannot meet the accommodation needs of guests, especially groups with high spending ability. If this situation continues, it will greatly affect the tourism business activities of businesses in Hanoi. Therefore, the Hanoi People's Committee needs to have measures to attract investment in projects to build 4-5 star high-class hotels in Hanoi.

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