MASTER'S THESIS
Some solutions to improve business performance at JABIL Vietnam Co., Ltd. by 2017
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INTRODUCTION
1. Reason for choosing the topic
Business efficiency is an economic category, it reflects the level of use of available resources of the enterprise to achieve the highest production and business results with the lowest cost. Enterprises have no other choice but to have production and business activities that bring the highest efficiency and effectiveness in order to survive, develop and affirm their brand along with the constant movement of the economy.
Jabil Corporation is one of the world's leading corporations in the field of design, manufacturing, providing complete electronic manufacturing services and electromechanical design according to customers' ideas, comprehensive product management and warranty services for customers in various industries. In 2007, Jabil officially established a manufacturing plant in Vietnam to optimize geographical competitiveness and increase choices for its customers.
However, the market economy in Vietnam has many differences due to its socialist orientation, and in the current unstable general context of the world economy, analyzing and evaluating the effectiveness of current business operations with the aim of forecasting possible situations in the future is a necessary task for the Company at this time to support the Company's Board of Directors in providing appropriate directions and strategies for the Company's operations in the coming time.
As an employee of Jabil, with practical experience combined with knowledge accumulated during the learning process and enthusiasm to contribute to the overall success of the Company, especially in the coming period when the new factory is built and completed (at Lot I-8-1, High-tech Park, District 9, Ho Chi Minh City), the author has chosen to research the topic: " Some solutions to improve business performance at JABIL Vietnam Co., Ltd. to 2017 " as a master's thesis in business administration at Lac Hong University.
2. Research objectives of the topic
Leaked assessment of the current state of production and business activities of Jabil Vietnam Company in recent years.
From the analysis and evaluation of the current status of business results and performance at a number of business units of Jabil Vietnam Company Limited in recent years, based on the Balance Score Card model (BSC for short), the author proposes a number of solutions to improve the company's business performance in the period 2012-2017.
3. Research object and scope
Research object
Business performance at Jabil Vietnam Co., Ltd.
Research scope:
Research period from 2007 to 2011 by Jabil Vietnam Company Limited.
Research space:
Jabil Vietnam Company Limited
4. Research methods
The topic uses a combination of research methods:
Desk research method : systematize domestic theory and experience, determine the theoretical and practical basis of the thesis. From there, introduce an overview of the electronic service manufacturing industry that the company is participating in.
Statistical and analytical methods : Collect information and documents on financial indicators into the balanced scorecard (BSC) model.
Synthesize, compare and analyze financial indicators using Excel tools combined with the BSC model to evaluate the performance of Jabil Vietnam company.
Observation method, direct interview without using questionnaire : Interview
Consulting, surveying employees and board of directors at Jabil Vietnam Co., Ltd.
to find out the cause.
The data in the article is processed using Excel software.
5. Structure of the research topic
In addition to the introduction and conclusion, list of references, appendix, the thesis layout includes three chapters:
Chapter 1. General theory of business performance and business performance analysis, BSC balanced scorecard model and KPI core measurement index.
Chapter 2. Current status of production and business activities of Vietnam HH Company Limited in recent times.
Chapter 3. Some solutions to improve business efficiency of Jabil Vietnam Co., Ltd. in the development orientation to 2017.
6. Research process of the topic:
Chapter I: GENERAL THEORY OF BUSINESS PERFORMANCE AND BUSINESS PERFORMANCE ANALYSIS
1.1 General theory of business efficiency and business results analysis
1.1.1 Concept of business efficiency:
Business efficiency is considered an economic quantity indicating the value of the results achieved at the output compared to the target and compared to the value of input resources of the operating cycle.
In terms of time, business efficiency is considered in each stage and period but must not reduce the efficiency of the following stages and periods of business or be considered in both the short and long term. In terms of space, business efficiency can only be considered as being achieved comprehensively when the entire operation of the departments and units is effective and does not affect the overall efficiency.
Quantitatively, business efficiency must be expressed in the correlation between costs and results according to certain goals. When talking about goals, people always refer to specific indicators of quantity, quality, time and resources.
1.1.2 Meaning of improving business efficiency:
Through the concept of business efficiency we can see some meanings of improving business efficiency:
- The results of business performance analysis help organizations evaluate the level of exploitation and use of existing resources compared to set goals.
- Effective business also enables organizations to promote scientific progress.
Science and technology create the basis for industrialization and modernization of production.
- Production and business develop through each stage.
1.1.3 Concept of business analysis:
Business activities of an enterprise are all economic transactions arising in the process of production and consumption of the enterprise's products, which are reflected through the system of economic indicators and accounting reports. (Pham Van Duoc - Le Thi Minh Tuyet - Huynh Duc Long, 2009)
Analyzing business activities of an enterprise is to deeply study the process and results of business activities according to the requirements of business management, based on statistical documents and other economic information, using appropriate research methods, analyzing the relationship between economic components to reveal the nature of business activities, potential sources that need to be exploited, on that basis proposing solutions to improve business efficiency for the enterprise. (Pham Van Duoc - Le Thi Minh Tuyet - Huynh Duc Long, 2009).
1.1.4 Significance of business performance analysis:
- Business analysis is a tool to discover potential capabilities in a company's business operations and is also a tool to improve business management.
- Analyzing business operations and performance is an important basis for making business decisions.
- Business analysis is also an important measure to prevent business risks. Based on the analysis results, businesses can predict possible business risks and appropriate prevention methods before they occur.
In addition, for a group of external parties who are not directly in charge but have a relationship of interests with the business, through documents and analysis results, they can make the right decisions in cooperation, investment, or providing credit limits...
1.2 Theory and content of the balanced scorecard model - BSC (R.Kaplan & D.Norton, 2011)
1.2.1 Balanced Scorecard -BSC
The Balance Scorecard (BS C) was researched and developed by two authors, R.Kaplan and D.Norton, since the 1990s. BSC shows how managers can use this revolutionary tool to mobilize their employees to fulfill the company's mission (R.Kaplan & D.Norton, 2011).
1.2.2 BSC model content:
Each Balanced Scorecard BSC consists of four perspectives (or aspects - Perspective), including: Finance, Customer, Internal Process and Learning & Growth. Each aspect includes many performance measures, which are both tools for evaluating and communicating work results and tools for guiding and attracting efforts from employees to directors to successfully implement the strategy.
The four perspectives of the BSC primarily interpret and answer the following questions:
- Financial aspect: What do our shareholders expect in terms of financial performance?
- Customer perspective: To achieve the vision, what value do we need to create for customers?
- Internal process perspective: To satisfy shareholders and customers, which of our business processes need to excel?
- Learning and Growth Aspect: To achieve our goals, how do we maintain the ability to change and grow?
Figure 1.1 Balanced Scorecard Model - BSC (R.Kaplan & D. Norton, 2011)
These four aspects that allow for balance are:
- Balance between short-term and long-term goals
- Balance between external assessments related to shareholders, customers and internal assessments related to processes, innovation, training and development.
- The balance between desired results (future) and actual results (past).
- The balance between objective and subjective assessments
1.2.3 Role of BSC model:
BSC is currently being used as a strategic management system to accomplish the following key management processes:
- BSC reveals and concretizes vision and strategy through the interpretation and analysis process when building the scorecard by senior managers.
- BSC is a tool that helps businesses evaluate and control management from many perspectives, helping leaders have a more comprehensive view of an organization's management effectiveness.