is only 54.2 (55.6 for men and 52.6 for women). This leads to a short period of social insurance participation (the average number of years of contribution for men is 28, for women is 23), while the retirement period is long (22.6 years for men on average, 27 years for women) [15]. This is one of the pressures that create a burden for the social insurance fund.
Second, the rate of participation in social insurance is still low, and the coverage of social insurance increases slowly. Although, in terms of social insurance policy, it has covered the entire workforce, the development of subjects participating in compulsory social insurance to enjoy the social insurance regime in reality is still very limited, the growth rate is still slow. In 2007, the number of participants was 8,172,502 people, by 2017 it was 13,591,492 people, accounting for about 28.2% of the workforce of working age and has not covered subjects receiving salaries but not under labor contracts, managers and executives who do not receive salaries or poor areas near the border, micro-enterprises who are subjects participating in compulsory social insurance.
Third , according to the 2014 Social Insurance Law, the regulations for receiving pensions are not reasonable. According to the regulations, the minimum period of 20 years of social insurance contributions to receive pensions is too long, most countries often stipulate lower, about 10 years. In addition, the accumulation rate of 2% for 1 additional year of social insurance contributions after meeting the conditions for contributions to receive pensions and the maximum benefit of 75% is quite high while internationally it is only about 1.5% for each additional year and the maximum benefit is about 60%. With current social insurance policies and regimes, there will be a risk of imbalance in the pension and death benefit funds in the long term, while the tight investment of funds has not brought high efficiency.
Fourth , the current problem is that the social insurance debt situation is still complicated in many enterprises and localities and the debt ratio is still high. Social insurance debt has decreased compared to a number of previous years, but the debt ratio is still high in enterprises. The work of suing enterprises that owe social insurance contributions has been strengthened, but the efficiency of collecting social insurance debt has not been improved.
High. The union organization's lawsuit against the employer for social insurance debt is still confused and not bold enough to fight. By the end of 2017, the total compulsory social insurance debt was 5,735 billion VND, down 0.8% compared to 2016, equal to 2.93% of the amount to be collected. The sanction for the act of evading payment and owing social insurance for a long time is only at the level of administrative violation with the fine not really high, not enough to deter. The 2015 Penal Code has added the crime of evading social insurance payment, effective from January 1, 2018. However, the implementation must be carried out in stages, with a roadmap because criminal prosecution has a great impact on employees in the enterprise. Because when an enterprise is prosecuted, of course the enterprise stops production activities, causing employees to lose their jobs.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Perfecting the social insurance regime for occupational accidents and diseases in Vietnam - 13
Fifth , the number of people receiving one-time social insurance or retiring early due to reduced working capacity has not been limited. Currently, the conditions for early retirement are still widespread while medical examination is not well controlled, leading to a low average retirement age. According to the provisions of the Law on Social Insurance 2014, the level of reduced working capacity is the basis and condition for receiving monthly social insurance. Accurate assessment of the level of reduced working capacity for employees is extremely important, as a basis for social insurance agencies to resolve the regime, ensuring the rights of employees in accordance with the provisions of the law on social insurance, at the same time helping the State manage and use human resources effectively, manage and use the social insurance fund to pay the right subjects, ensuring sustainable social security. However, the number of employees retiring early due to reduced working capacity in recent years has tended to increase. The number of people receiving one-time social insurance continues to increase compared to previous years. In the 10 years from 2007 to 2016, there were about 5 million people nationwide who received one-time social insurance benefits. This is also a factor that reduces the social insurance coverage rate. In order to limit the above situation, the Social Insurance Law of 2014 has more stringent regulations on conditions for early retirement due to reduced working capacity such as: increasing the pension deduction rate due to early retirement to 2% instead of 1% as previously regulated,
For male workers aged 50 and over, and female workers aged 45 and over with 20 years or more of social insurance contributions, the level of work capacity loss must be 81% or more (before 2016, the regulation was 61% or more) [17, Article 56]. Although the regulation has been raised like this, when these workers were presented to the Medical Assessment Council, they all had work capacity loss results of 61% or 81% or more as desired by the workers.

Sixth, the pension calculation method is still unreasonable, leading to a large difference in pensions, affecting the psychology of employees. From January 1, 2018, the 2014 Social Insurance Law stipulates changes in the pension calculation method for female employees, which has led to comparisons between female employees and male employees, between female employees retiring later and female employees retiring before January 1, 2018. Because the pension calculation formula for men is applied but has a roadmap for gradual change within 5 years, while for women it is applied immediately in 2018, it leads to some female employees retiring in 2018 having a lower pension rate than those with the same social insurance contribution period retiring in 2017 from 1% to 10%. This creates a comparison between female and male workers (male workers only decreased by 1% to 2%), between retirees before and after January 1, 2018.
Seventh , the work of information, propaganda and dissemination of laws has had many changes but has not had a strong impact on the development of subjects, especially the development of subjects in border areas and poor communes. There are still a number of people, businesses and organizations that have not regularly accessed information on policies and laws on social insurance. The main reason is that the force of propagandists and reporters on social insurance is still small, propaganda skills are not specialized, on the other hand, changing from awareness to behavior through propaganda work also requires a certain amount of time. There are no separate propaganda topics and priority access to potential labor groups such as people working under labor contracts from full-time.
1 to less than 3 months, or potential subjects but not yet subject to compulsory social insurance participation.
Eighth, the work of improving the professional skills of staff has been positively transformed, however, some staff are still not responsible in learning and improving their professional skills, especially those who are about to retire. Others take advantage of their public duties and authority to carry out acts for their own benefit, especially in the work of medical assessment for social insurance, causing serious impacts.
2.3.3. Causes of existence and limitations
Compulsory social insurance is a type of compulsory social insurance that employees must participate in to enjoy the regime according to regulations. The subjects participating in compulsory social insurance are very broad and are currently extended to foreign workers. However, the work of developing subjects participating in compulsory social insurance is still facing many difficulties. Vietnam is considered a country with a fairly high number of people participating in compulsory social insurance, but compared to the actual labor force, it is still quite low. From the above situation, it can be seen that some basic factors have led to the ineffective implementation of compulsory social insurance due to the following reasons:
Firstly , in the past, the propaganda, mobilization and implementation of policies and benefits of social insurance have not been widely and synchronously implemented, so most employees and people have not fully understood the content, meaning and importance of compulsory social insurance policies as well as the registration process and procedures when participating in this type of social insurance, so many employees have agreed with the company to receive money directly instead of paying insurance.
Second , the current mandatory social insurance stipulates that the minimum period of social insurance contribution to receive a pension of 20 years is quite long, making it impossible for a number of employees to accumulate enough to qualify for a pension, while the conditions for receiving one-time social insurance are widely stipulated, leading to an increase in the number of people receiving one-time benefits, reducing coverage.
Social insurance
Third , policy development is still limited, the ability to analyze and forecast policies is still inadequate, the survey and assessment of implementation sometimes does not reflect reality correctly, lacks consistency, so it is not possible to predict the impacts from reality that may occur, causing negative public opinion in society.
Fourth , there are still some cases of abuse for profit, causing loss of funds, especially in the assessment of labor skills decline. Administrative reform, change in service style, and quality of public services have created favorable conditions for organizations and individuals to access social insurance, but have not yet met practical requirements.
Fifth , the deployment of information technology applications is being promoted but the database nationwide is not yet connected, causing difficulties in managing participants and beneficiaries of social insurance, affecting administrative procedure reform, minimizing inconvenience for employees and employers in participating and receiving social insurance. The reason is that there is no synchronization in the technology infrastructure system, specialized software system, and coordination between levels and sectors is not tight.
CONCLUSION OF CHAPTER 2
Chapter 2 of the thesis focused on studying the provisions of the 2014 Social Insurance Law on compulsory social insurance and the actual implementation of those provisions in practice with the following contents: Participants, contribution levels to form the fund, conditions for benefits, benefit levels, benefit periods, one-time social insurance. The study of current regulations was compared with previous regulations to provide analysis and assessment of the current status of regulations on compulsory social insurance. It can be seen that Chapter 2 is a relatively complete summary of current regulations on social insurance according to the 2014 Social Insurance Law with specific data to see new advances in the work of collecting and developing participants, resolving and paying compulsory social insurance, balancing pension funds and problems in policy regulations. Chapter 2 clearly stated the results achieved in the implementation of compulsory social insurance with specific data such as the number of social insurance participants and the amount of pension fund revenue is increasing, the number of people receiving salary from the social insurance fund is increasing, the pension fund has surplus for investment and growth, the situation of arrears and evasion of social insurance payment is limited.
Based on the study of current regulations, Chapter 2 also provides the most general comments on the achievements, shortcomings and limitations and their causes from legal policies and practices such as adjusting the pension calculation formula for female workers not following the same roadmap as for male workers, current regulations on retirement age in the trend of population aging have an impact on ensuring pension fund balance, conditions for receiving one-time social insurance are still too broad or the assessment work in the decline of working capacity still has issues that need attention...
Chapter 3
SOME RECOMMENDATIONS TO IMPROVE THE LAW AND IMPROVE THE EFFECTIVENESS OF THE LAW IMPLEMENTATION ON COMPULSORY RETIREMENT SOCIAL INSURANCE IN VIETNAM
3.1. Some recommendations to improve legal regulations on compulsory social insurance and retirement
The promulgation of the Social Insurance Law 2014 has overcome most of the shortcomings and limitations of the Social Insurance Law 2006 on social insurance. Although the Social Insurance Law 2014 has only been implemented for a short time from January 1, 2016 to present, in addition to the achievements, the law on social insurance has also revealed some shortcomings related to retirement age, development of compulsory social insurance fund... The implementation of social insurance policy in general and compulsory social insurance in particular is not thorough and strict. Therefore, in the coming time, it is necessary to amend and supplement unreasonable regulations to suit the actual situation of the country so that social insurance in general and compulsory social insurance in particular can develop more comprehensively. Through the research process, I propose a few recommendations to improve the law on compulsory social insurance as follows:
3.1.1. Develop regulations to limit the number of workers who want to receive early retirement benefits
As analyzed, the current pension policy design of Vietnam is not balanced according to the contribution-benefit principle because in reality, the number of people retiring before the age is still high, which is also the main reason for the decrease in the average retirement age of employees. With such a situation, if the number of people retiring early is not limited while the average life expectancy of the people increases, the average retirement age of employees is still low, which means the time to enjoy
Long-term pensions have a huge impact on pension funds.
Therefore, there should be a policy to increase the pension deduction rate to limit the number of employees who want to receive early retirement benefits. It is possible to follow the ILO's recommendation to reduce the deduction rate to 5% - 6% for each year of early retirement. Although this rate is high, in the long term it will limit some negative cases in the process of early retirement procedures.
Regarding the criteria for early retirement, it is necessary to closely monitor the implementation. The criteria for early retirement that have been set out must be implemented seriously and strictly, especially the regulations on certification of reduced working capacity. If an employee requests to consider early retirement due to reduced working capacity, it is necessary to consider whether the employee is actually not capable of working or not in order to make an appropriate decision.
On the other hand, it is necessary to regulate more strictly the conditions for receiving and reducing benefits when receiving one-time social insurance such as: Abolishing the regulation on receiving one-time social insurance for employees participating in compulsory social insurance after one year of leaving work without having paid social insurance for 20 years. To encourage employees to continue participating in social insurance to receive pensions in other forms such as reserving to continue participating when conditions permit or switching to voluntary social insurance to receive social insurance benefits.
3.1.2. Develop regulations on the framework with specific conditions for participating in social insurance to enjoy retirement insurance in a flexible manner for the subjects.
As analyzed, currently the minimum condition for social insurance payment period to receive pension is quite long, 20 years, so a part of employees are not eligible to accumulate or have a long waiting mentality, leading to wanting to receive social insurance at one time, which means they leave the system and reduce social insurance coverage, affecting the goal of sustainable social security.




![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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