through credit and payments in the banking system, in close connection with the central banking system of each country.
Assuming that all commercial banks do not retain excess reserves, checks are not cashed, and other complex factors are ignored, the money creation process is as follows: Suppose Bank A has a new deposit of 1,000, the required reserve is 10%, then the amount it can lend is 900. That loan is given to the borrower, the borrower never borrows the money but keeps it in the bank, so they have to pay interest in vain, they use that money to pay their debts. And that amount of money reaches the payee, the payer deposits that amount of money in Bank B, Bank B will now have a new deposit of 900. The required reserve is 10%, the amount that can be lent is 810. This amount of money is lent to the borrower, the lender pays the payments to the payee, the payee deposits the paid amount in Bank C. And so on and so forth… until the new deposit amount is 0. It is calculated that the new deposit amount in the entire banking system is 10,000, the required reserve amount is 1,000 and the loan amount is 9,000. And because of this method, money is created in the 2-tier banking system.
1.3. Basic activities of commercial banks
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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A commercial bank is a business organization in the monetary sector whose main and regular activities are to receive deposits from customers with the responsibility of repaying and using that money to lend, invest, perform payment transactions and other intermediary transactions to gain maximum profit on the basis of ensuring liquidity.
The activities of commercial banks can be divided into basic activities:

Capital mobilization activities
Capital use activities (lending and investment)
Payment intermediary activities and other types of services
These three activities are closely related, support each other and play an important role in determining the success of a bank's business operations.
1.3.1. Capital mobilization activities
An important feature in the business activities of commercial banks is borrowing to lend. Therefore, unlike businesses operating in non-financial sectors, capital mobilization is a very important business activity of commercial banks, including:
Deposit capital: Customer deposits are the most important resource of commercial banks. When a bank starts operating, the first business is to open deposit accounts to keep and make payments on behalf of customers, thereby the bank mobilizes money from businesses, organizations and residents.
Borrowed capital: During operations, to ensure the required reserve ratio or to solve urgent capital needs, banks can borrow capital from the central bank, other credit institutions or domestic and foreign financial markets in various forms.
1.3.2. Capital use activities
Using and exploiting capital sources is the main and most important activity of commercial banks and is demonstrated through many specific operations such as: credit, investment, treasury operations. In which, credit is the most basic operation in using and exploiting capital sources of commercial banks.
Credit activities: Bank credit includes the following forms: lending, discounting, brokerage, financial leasing and payment. In which, lending is considered the main profit-making activity of commercial banks, but also contains a high level of risk.
Investment activities: Investment activities of commercial banks are expressed in many forms such as: investment in buying securities, investment in contributing capital to shares, capital contribution to joint ventures and associations. Thanks to these investment activities, commercial banks can use and exploit the maximum mobilized capital sources, diversify business and disperse risks, increase profits.
Increase liquidity for bank reserves At the same time, it also brings income to commercial banks.
Treasury activities : activities that serve the payment to customers, it
including cash fund operations, deposits at other banks and the Central Bank. Although treasury operations are not investment activities, they are very important to commercial banks because they contribute to enhancing the ability to pay and make payments to customers.
1.3.3. Payment intermediary activities and other types of services
All exchange relations, purchase of goods, services and other activities in the economy are concluded by payment. In terms of scope, payment activities of banks are divided into 2 types: domestic payment and international payment. In which, international payment activities account for a high proportion and bring banks large profits through diverse payment methods.
Besides, commercial banks also provide financial related services such as consulting services, brokerage services, trust services, securities trading and purchasing... These intermediary activities have lower risks than lending and investment activities while still bringing large revenue to banks.
2. International payment activities of commercial banks
2.1. Concept and characteristics of international payment
2.1.1. Concept of international payment
Nowadays, for each country, foreign economic relations play a leading and inevitable role in economic development. Foreign economic activities are the exchange of goods and currencies between entities of different countries.
International payment is the performance of monetary payment obligations arising from economic, financial, commercial, credit and non-commercial service relations between organizations.
Economic organizations, companies, and individuals from different countries to complete a cycle of operations in the foreign economic sector by transferring money or clearing accounts at banks.
International payment in a broad sense includes payment of trade agreements, payment agreements signed between countries, foreign trade contracts, service fees (such as transportation fees, insurance...) International payment can be divided into:
Trade payment: is a directly related payment relationship arising on the basis of international trade exchange of goods and services.
Non-commercial payment: is a payment relationship that arises unrelated to goods and is not of a commercial nature: diplomatic relations (such as expenses of diplomatic agencies in the host country), culture, tourism (transportation and travel costs of delegations, governments, organizations and individuals, etc.)
In foreign trade transactions, the exchange of goods and currencies between entities of two different countries goes beyond the scope of a country, so there are differences in trade regulations, trade conditions as well as trade practices. Therefore, a unified payment mechanism that ensures the safety and benefits of both buyers and sellers is extremely necessary. In this payment mechanism, there is usually an independent third party acting as a payment intermediary. These are intermediary financial institutions (mainly banks) with experience, expertise, professionalism, reputation, financial capacity, a wide network of agents and relationships, etc.
2.1.2. Characteristics of international payments
International trade and international finance have existed for a long time, but they have only really developed since the birth of capitalism and since then they have become an inseparable part of the increasingly expanding international economy. International finance activities exist in a close relationship with other activities of international economic relations.
In international trade relations between entities of different countries in the world, the USD is no longer the only standard currency. The choice of currency is entirely up to the agreement of the buyer and seller, the buyer's domestic currency or the court currency can be used, or a foreign currency can be chosen for both the buyer and seller. This choice depends on the reputation of the economy, the comparison of the relative positions between the buyer and seller, or depends on international trade practices. International trade rarely uses cash, mainly carried out by transfers between related banks.
Any economy, even in a period of prosperous development, always has potential instability factors such as inflation, international trade deficit, imbalance in foreign currency supply and demand, irrationality of macroeconomic policies or fluctuations in exchange rates in a direction unfavorable to the economy... Because international trade relations are a part of economic relations, they are also not outside the impact of the above instability factors.
2.2. The role of international payment activities
2.2.1. For the economy
In any economic transaction, payment is an indispensable step. Simply put, payment is when the buyer pays money to the seller to receive goods or services from the seller. International payment has the same nature but is much more complicated, it involves subjects in different countries, foreign currencies and legal issues regulating trade relations between two countries... With the current trend of globalization and specialization, import and export activities are very developed and international payment activities are also developing. It can be said that international payment activities play a huge role in the development of the world economy in general and the economy of each country in particular.
International trade is born from international economic relations and it itself promotes the development of international economic relations . International trade is the final step of a trade transaction.
Goods and services, is a bridge between exporters and importers through mutual payment in the process of performing international payment transactions. Therefore, if international payment activities are carried out effectively, it will shorten the time of capital transfer, promoting the development of foreign trade activities. When foreign economic activities are considered the top priority in the economic development strategy, international payment plays an increasingly important role.
International payment limits risks in the process of implementing foreign economic contracts. Due to geographical location, it is difficult to understand the financial capacity and payment ability of buyers. If international payment is well organized, it will help import-export businesses limit risks in the process of implementing foreign economic contracts. International payment is a link, a bridge for economic organizations, commercial organizations and different countries in the world to implement commercial contracts.
International payment is a tool of the State to plan policies on foreign trade activities. International payment activities of commercial banks have a direct impact on the amount of foreign currency reserves of a country and if not controlled, that country may fall into a shortage of foreign currency reserves, which is very dangerous for the economy. The Central Bank controls international payment activities through monitoring and evaluating the international payment activities of commercial banks as well as enforcing regulations on international payment limits of commercial banks and supporting commercial banks when necessary.
2.2.2. For commercial banks and enterprises For commercial banks
The completion and development of international payment activities play a very important role and position in the operation of commercial banks. It is not only a pure service but also considered one of the business activities of banks, it supplements and supports other aspects of bank operations. International payment is a service providing activity to collect fees from banks. The fee is usually a certain percentage of the total value of goods.
In addition, international payment activities also increase the liquidity of banks. In the process of implementing payment methods for customers, for each type of customer, the bank will calculate a different margin rate. This is a relatively stable source of money, arising regularly and is a source of high liquidity for banks in the form of concentrated currency waiting for payment when the payment deadline for foreign parties has not yet come. The large and diverse foreign currency capital obtained from international payment activities helps banks develop foreign currency trading activities, guarantees and other international banking operations.
Furthermore, thanks to promoting international payment activities, banks can expand credit activities to finance import and export as well as increase mobilized capital, especially foreign currency capital, by temporarily managing idle capital of enterprises with payment relationships through banks.
For businesses
International payment for import-export enterprises is the final stage of a foreign trade contract, it closes a cycle of buying and selling goods and services. This is a very complex comprehensive business. Risks can occur at any time, even beyond the expectations of the enterprise. Because, although payment according to international prices has been agreed upon by both parties involved, foreign trade transactions are subject to the influence of many factors in the domestic and foreign markets such as import-export policies, foreign exchange management, exchange rates, taxes... Therefore, the requirement for international payment is to ensure the safety of import-export contracts, fully and timely recovery of goods to continue the production and business machinery to generate profits.
2.3. Main international payment methods at commercial banks
International payment method is the entire process, the way to receive and pay for goods in foreign trade transactions between exporters and importers. In foreign trade relations, there are many different payment methods, in which the methods of money transfer, collection and documentary credit are mainly and most commonly used.
2.3.1. Remittance/Transfer Definition:
Remittance method is a method in which a customer (Requestor) requests his bank to transfer a certain amount of money to another person (Beneficiary) at a certain location using a transfer method specified by the customer.
Procedure for carrying out the business
Diagram 1.1 : Money transfer business process
Paying Bank
Bank transfer
(4)
(5)
Beneficiary
(3) (2)
Requester
(1)
(6)
(Source: International payment textbook, Dinh Xuan Trinh (editor) (2006), Labor - Social Publishing House)
Note
(1) The beneficiary performs the obligations specified in the contract or agreements.
(2) The person requesting the money transfer requests his/her country's bank to transfer money abroad.
(3) The transferring bank reports a debit to the foreign currency account of the person requesting the transfer.
(4) The remitting bank issues a payment order to the paying bank in the beneficiary's country.





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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