LIST OF DIAGRAM
STT
Diagram | Content | Page | |
1 | Diagram 2.1. | Framework for analyzing solutions to improve the efficiency of social insurance collection management in the district Phu Binh, Thai Nguyen province | 27 |
2 | Diagram 3.1. | Organizational structure of Phu district Social Insurance Jar | 34 |
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Factors affecting the effectiveness of internal control system in social insurance collection at Binh Duong Provincial Social Insurance - 19 -
Factors Affecting the Management of Compulsory Social Insurance Collection -
Factors affecting the effectiveness of internal control system in social insurance collection at Binh Duong Provincial Social Insurance - 18 -
Management of voluntary social insurance collection at Doan Hung District Social Insurance - 1 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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INTRODUCTION
1. Urgency of the topic
In the world, Social Insurance (SI) has appeared a long time ago. Nowadays, SI has become an effective tool, with profound humanity to help people overcome difficulties and risks arising in life and in the process of working such as illness, maternity, work accidents, occupational diseases, loss of working capacity, old age or death. Therefore, SI is increasingly becoming the basic foundation for social security of each country, of all State institutions and is implemented in most countries in the world.
For Vietnam, Social Insurance is a major policy of our Party and State, the main task is to organize and implement well the policies of Social Insurance, Health Insurance, Voluntary Social Insurance (SI, HI, SI) including the regimes: sickness, maternity, work accidents, occupational diseases, retirement, death, health insurance, unemployment insurance (UI) for workers and people nationwide. Therefore, in recent years, the State has had many revised and supplemented documents to suit the economy at each time. It can be said that the SI policy is always urgent, demonstrating the concern of our Party and State on social security issues.
Implementing the Labor Code, including Chapter XII on Social Insurance, especially since the Government issued Decree No. 12/ND-CP dated January 26, 1995; later amended and supplemented by Decree No. 01/2003/ND-CP dated January 9, 2003, the subjects participating in and receiving social insurance have been expanded to all economic sectors. Therefore, the number of employees participating in social insurance every year, the annual social insurance revenue and the annual social insurance fund independent from the budget have all increased. This is a fundamental transformation of the social insurance career from a subsidy mechanism mainly based on the state budget to a mechanism
The social insurance fund mainly relies on revenue contributed by employees, employers, etc. to pay social insurance benefits.
By the end of 2014, the whole country had over 11.4 million people participating in compulsory social insurance, reaching over 85% of the subjects required to participate. The remaining number of workers who have not participated in social insurance are mainly concentrated in the non-state sector such as: non-state enterprises, cooperatives, small traders, etc. who have avoided participating in social insurance for their employees or deliberately tried to find ways to avoid paying social insurance; on the other hand, long-term social insurance arrears, even some employers have abused the social insurance fund, abused social insurance contributions of employees to use as capital for production and business, etc., which has significantly affected the implementation of social insurance regimes and policies for employees in general and the implementation of social insurance collection management in particular, affecting the collection, payment of social insurance and the source of social insurance funds.
Phu Binh District Social Insurance is a specialized agency directly managed by Thai Nguyen Provincial Social Insurance, located in Phu Binh District and under the administrative management of the Party Committee and People's Committee of Phu Binh District, Thai Nguyen Province. In the district, there are 36 administrative agencies; 21 People's Committees of communes and towns; 46 high schools, junior high schools and primary schools; 57 non-state enterprises and cooperatives; 113 individual households with a total of 4,840 employees participating in social insurance, compared to the rate of people of working age, it is only 13.12%.
In recent years, social insurance collection has been developing.
However, there are still some business owners in the area who do not fully understand the social insurance regime, so there are still cases of evasion, late payment, and insufficient payment, leading to employees not being able to participate in social insurance or participating but the employer does not pay money to the district social insurance agency, so short-term regimes such as sickness, maternity
of workers are not resolved.
In addition, the number of employees participating in social insurance in units that have registered to pay social insurance is still incomplete and not in accordance with regulations.
There is a large number of businesses that still owe social insurance contributions for employees.
The propaganda work on social insurance has not been effective in educating employers and employees, and has not created clear changes...
The question is: What solutions need to be implemented to improve social insurance collection management in Phu Binh district in the coming time?
In order to contribute to answering the above question, I chose to research the topic "Social insurance collection management in Phu Binh district, Thai Nguyen province" as my master's thesis.
2. Research objectives and research tasks
2.1. Research objectives
Based on the overview of general issues on social insurance collection management and analysis and assessment of the current situation of that work in Phu Binh district, Thai Nguyen province, the topic aims to propose a number of solutions to improve the social insurance collection management of the district in the coming time.
2.2. Research tasks
- Generalize common issues in social insurance collection management.
- Analyze the current status of social insurance collection management, thereby assessing the influencing factors, determining the causes of the influencing factors on social insurance collection management in Phu Binh district, Thai Nguyen province.
- Propose some solutions to improve the management of social insurance collection in Phu Binh district, Thai Nguyen province in the coming time.
3. Research object and scope
3.1. Research subjects
Research topic on compulsory social insurance collection, solutions to improve the effectiveness of social insurance collection management at Phu Binh District Social Insurance, Thai Nguyen province.
3.2. Scope of research
- Scope of content: The topic focuses on researching the management of compulsory social insurance collection in Phu Binh district, Thai Nguyen province.
- Spatial scope: Research topic in Phu Binh district, Thai Nguyen province.
- Time scope: The topic studies documents and data from 2012 - 2014, orientation and solutions until 2020.
4. Contributions of the thesis
The thesis systematizes and clarifies theoretical issues on social insurance collection management. Analyzes the current status of social insurance collection management at Phu Binh district social insurance agency, thereby finding out the achievements and shortcomings as well as the causes of those shortcomings.
The research results propose effective solutions to improve the efficiency of social insurance collection management in Phu Binh district in particular and Thai Nguyen province's social insurance in general.
The thesis is a reference document for managers, especially leaders in the social insurance sector, leaders in enterprises, agencies and units to apply to ensure the rights of employees.
The thesis can also be a reference for graduate students, students majoring in economic management and for related research works.
5. Structure of the thesis
In addition to the List of diagrams, tables, List of abbreviations, Introduction, Conclusion, and List of references, the thesis consists of 4 chapters:
Chapter 1: Overview of research situation and general issues on social insurance collection management at district level
Chapter 2: Research Methods
Chapter 3: Current status of social insurance collection management in Phu Binh district, Thai Nguyen province
Chapter 4: Solutions to improve insurance collection management in Phu Binh district, Thai Nguyen province in the coming time
Chapter 1
OVERVIEW OF RESEARCH SITUATION
AND GENERAL ISSUES ON SOCIAL INSURANCE COLLECTION MANAGEMENT AT DISTRICT LEVEL
1.1. Overview of research situation
Since 1995, after 20 years of establishment and operation of the Vietnam Social Insurance system, there have been hundreds of research projects by leaders, managers, experts in the industry and outside the industry, from ministerial-level topics, master's theses, doctoral theses, delving into general issues, as well as specific areas of social insurance and social insurance collection management. However, the research content on social insurance collection management is still quite limited, only a few topics in this field have been systematically researched, namely:
- "Current status of social insurance collection management and measures to improve the effectiveness of collection work", a ministerial-level scientific research topic, chaired by Dr. Nguyen Van Chau, former General Director of Vietnam Social Security, defended in 1996. Based on the research on social insurance collection management experience of some countries in the world and summarizing the practical activities of social insurance collection management in Vietnam before 1995 and until 1996; the author clarifies the current status of social insurance activities, especially social insurance collection work in the past, in order to analyze the ability to collect social insurance to compensate for social insurance regimes, gradually replace expenditure sources from the State budget, and at the same time proposes a number of specific recommendations to improve social insurance collection work in Vietnam [1].
- "Scientific basis for perfecting the social insurance collection management process", a ministerial-level scientific research topic, defended by Dr. Duong Xuan Trieu, Director of the Vietnam Social Insurance Science Information Center, in 1999. Based on the study of 5 social insurance collection management models of countries in the region and the world,
In this article, the author has clarified some concepts surrounding the issue of social insurance collection, the current status of social insurance collection management, and at the same time proposed solutions to improve the social insurance collection management process suitable for each type of subject in Vietnam [2].
- "Improving the management of social insurance collection in the private economic sector in Gia Lai province", the Master's thesis of Tran Ngoc Tuan, defended in 2003. Based on in-depth research on the collection and management of social insurance collection in the private economic sector in Gia Lai province, proposed solutions to improve the management of social insurance collection in this province, which is also the basis for other provinces in the country to study and apply [3].
- "Improving the collection of social insurance in Tuyen Quang province", the Master's thesis of author Do Tuan Linh, defended in 2014. Based on the study of the current situation of social insurance collection in Tuyen Quang province in the period of 2009 - 2013, the author clarified the strengths, as well as analyzed the limitations in the collection of social insurance in Tuyen Quang province, thereby drawing lessons to make recommendations to improve the quality of social insurance collection in Tuyen Quang province in the coming time [4].
Thus, there have been many studies on many different aspects, with many different contents and approaches. Those topics have partly raised the most basic theoretical bases of social insurance and issues related to social insurance - including social insurance collection. These will be the initial foundations for the author to contact, absorb and renew in each period to include in the thesis " Management of social insurance collection in Phu Binh district, Thai Nguyen province" .
However, with the view of constantly improving and enhancing the quality of social insurance collection and management in Phu Binh district, Thai Nguyen province, the author uses research methods of synthesis, comparison, and data analysis to clarify the management of social insurance collection in





![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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