Table 2.16: Table of regression coefficients
Model
Unstandardized Coefficients | Standardized Coefficients | t | Sig. | Collinearity Statistics | ||||
B | Std. Error | Beta | Tolerance | VIF | ||||
1 | (Constant) | .038 | .015 | 2,600 | .022 | |||
X1 | -.004 | .002 | -.442 | -2.191 | .047 | .269 | 3,711 | |
X2 | .012 | .005 | .301 | 2,216 | .045 | .594 | 1,682 | |
X3 | -.007 | .016 | -.070 | -.419 | .682 | .389 | 2,572 | |
X4 | -.327 | .094 | -.608 | -3.470 | .004 | .357 | 2,804 | |
X5 | -.761 | .300 | -.390 | -2.538 | .025 | .462 | 2,163 | |
X6 | -.010 | .001 | -.940 | -6.877 | .000 | .586 | 1,705 | |
X7 | .015 | .018 | .114 | .859 | .406 | .622 | 1,608 | |
X8 | .019 | .009 | .254 | 2,062 | .060 | .720 | 1,389 | |
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Results of Exploratory Factor Analysis of Factors Related to Employee Motivation at Quang Binh Military Commercial Joint Stock Bank -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Analysis and proposal of solutions to expand retail activities at Military Commercial Joint Stock Bank - 1 -
Correlation Coefficient Results and Significance Level of Correlation Coefficient Test for Joint Stock Commercial Bank Group -
Risk analysis of Global Petroleum Commercial Joint Stock Bank Vung Tau Branch and risk mitigation solutions - 16
a. Dependent Variable: ROA
(Source: Author's research results)
In addition, to measure multicollinearity, the tolerance of the variable (Tolerance) and the VIF magnification factor are considered when VIF exceeds 5, it is a sign of multicollinearity. With the results of calculating Tolerance and VIF from the Coefficients table, the phenomenon of multicollinearity between independent variables in the model does not occur because the VIF coefficients are all less than 5.
The histogram of standardized residuals shows that the distribution of residuals is approximately normal (Mean =0 and standard deviation Std Dev=0.787). Therefore, it can be concluded that the assumption of normal distribution of residuals is not violated.
Figure 2.1: Frequency histogram of residuals

Source: Author's research results
The scatter plot between the residuals and the predicted values of the linear regression model shows that the residual values are randomly scattered in the region around the line passing through the zero intercept, demonstrating that the assumption of linear relationship is not violated.
Looking at the regression coefficient table, we see that the Sig value of variable X3 is 0.682 and variable X7 is
0.406 are all greater than 0.1 so the regression model is not suitable. We see that among the variables, the sig value of the beta coefficient of variable X3 has the largest value and is equal to 0.682 so we remove this variable from the model and regress the model without variable X3. The regression results are as follows:
Table 2.17: Regression analysis results table after removing variable X3
Model Summary b
Model
R | R Square | Adjusted R Square | Std. Error of the Estimate | Change Statistics | Durbin-Watson | |||||
R Square Change | F Change | df1 | df2 | Sig. F Change | ||||||
1 | .925a | .856 | .784 | .00066385 | .856 | 11,868 | 7 | 14 | .000 | 1,733 |
a. Predictors: (Constant), X8, X5, X6, X7, X2, X1, X4
b. Dependent Variable: ROA
Source: Author's research results
Model
Unstandardized Coefficients | Standardized Coefficients | t | Sig. | Collinearity Statistics | ||||
B | Std. Error | Beta | Tolerance | VIF | ||||
1 | (Constant) | .042 | .011 | 3,847 | .002 | |||
X1 | -.005 | .001 | -.499 | -3.461 | .004 | .496 | 2.016 | |
X2 | .012 | .005 | .308 | 2,362 | .033 | .605 | 1,653 | |
X4 | -.310 | .082 | -.576 | -3.756 | .002 | .438 | 2,285 | |
X5 | -.797 | .278 | -.409 | -2.864 | .012 | .505 | 1,981 | |
X6 | -.010 | .001 | -.943 | -7.121 | .000 | .588 | 1,701 | |
X7 | .018 | .016 | .135 | 1.129 | .278 | .723 | 1,383 | |
X8 | .020 | .008 | .272 | 2,435 | .029 | .823 | 1,215 | |
a. Dependent Variable: ROA
Source: Author's research results
Looking at the table above, we see that the Sig of the F value = 11.868 < 10%, but the Sig of the beta value of variable X7 is still greater than 10%, so we continue to remove this variable. Removing variable X7 - economic growth rate GR from the model, we have:
Table 2.18: Regression analysis results table after removing variables X3, X7
Model Summary b
Model
R | R Square | Adjusted R Square | Std. Error of the Estimate | Change Statistics | Durbin-Watson | |||||
R Square Change | F Change | df1 | df2 | Sig. F Change | ||||||
1 | .918a | .843 | .780 | .00066989 | .843 | 13,388 | 6 | 15 | .000 | 1,856 |
a. Predictors: (Constant), X8, X5, X6, X2, X1, X4
b. Dependent Variable: ROA
Source: Author's research results
Model
Unstandardized Coefficients | Standardized Coefficients | t | Sig. | Collinearity Statistics | ||||
B | Std. Error | Beta | Tolerance | VIF | ||||
1 | (Constant) | .042 | .011 | 3,786 | .002 | |||
X1 | -.005 | .001 | -.482 | -3.333 | .005 | .501 | 1,995 | |
X2 | .011 | .005 | .289 | 2,215 | .043 | .615 | 1,626 | |
X4 | -.282 | .080 | -.525 | -3.550 | .003 | .479 | 2,087 | |
X5 | -.797 | .281 | -.409 | -2.839 | .012 | .505 | 1,981 | |
X6 | -.009 | .001 | -.882 | -7.228 | .000 | .705 | 1,418 | |
X8 | .022 | .008 | .298 | 2,691 | .017 | .857 | 1,167 | |
a. Dependent Variable: ROA | ||||||||
Source: Author's research results
After removing variables X3 and X7, looking at the regression table above we see that=0.843, F test (ANOVA table) shows the significance level p (in SPSS, denoted by Sig) =0.000. The Sig beta values of variables X1, X2, X4, X5, X6, X8 are all less than 10%, so the regression model is suitable. In other words, the independent variables explain about 84.3% of the variance of the dependent variable.
So we have the optimal regression model as follows:
ROA=0.042-0.005X1+0.011X2-0.282X4- 0.797X5-0.009X6+0.022X8+
In there:
ROA: return on total assets X1: Logarithm base 10 of total assets
X2: Ratio of outstanding credit to total assets
X4: Credit risk provision expense on total outstanding debt X5: Total non-interest income/ total assets
X6: Total operating expenses/Total operating income X8: inflation rate
:Residual or statistical error
Based on the regression model data, we see that the bank size variable has an inverse impact on bank profits.
The sign of the BOPO coefficient is as expected. The (–) sign of BOPO indicates that inefficient banks will generate lower profits. Conversely, efficient banks will generate higher profits.
Inflation rate has a positive impact on bank profits
The sign of Total non-interest income/total assets is not as expected. The negative correlation coefficient of this variable indicates that the more non-interest income, the lower the bank's profit.
2.4.4. Analysis of model results
The estimated results of the model show that the business performance of Vietinbank is affected by bank size, credit balance ratio, credit risk provision, BOPO business performance, inflation rate. Although the variable of non-interest income on total assets has a significant impact on ROA, its impact is contrary to the initial hypothesis H0. The variable of debt, total equity and economic growth rate do not have a statistically significant impact on bank profits.
2.4.4.1. Internal factors of the bank Bank asset size (LogTA)
Bank asset size is negatively correlated with ROA. The negative correlation indicates
that the more the scale is expanded, the more the profit decreases, showing the diseconomies of scale. This result is consistent with the results of previous research Sufian and Razali (2008). Network expansion increases costs, making it more difficult for banks to manage and supervise. The development of management level and human resources does not keep up with the development of scale, which can create more risks and reduce bank profits.
Ratio of outstanding credit to total assets
The ratio of outstanding credit to total assets has a positive correlation with the bank's ROA. The higher the outstanding credit, the higher the profit, which is suitable for Vietnamese commercial banks because credit activities are the main activity and bring 2/3 of the total income for the bank and are a portfolio that contains a lot of risks. Therefore, to effectively increase credit growth, banks need to strengthen their appraisal and risk management capabilities for the credits granted to customers.
Credit risk provision expense on total outstanding debt
The cost of credit risk provisioning on total outstanding loans has a negative correlation with the bank's ROA. The higher the credit risk, the lower the return on assets. This research result is consistent with the author's initial expectation and consistent with previous results of many researchers. The correlation coefficient has correctly reflected the current situation of Vietinbank in the recent past. Rapid credit growth has left bad debts, causing credit risk provisioning to increase, leading to a decline in the bank's profits.
Total operating expenses to operating income
Operating expenses over operating income have a negative correlation with ROA. This negative correlation indicates that the higher the bank's operating expenses, the lower its business performance and vice versa, the more cost-effective the bank is, the higher its profits will be. This research result is consistent with previous research by Zeitun (2012; Syfari (2012)
2.4.4.2. Factors outside the bank Inflation rate (INF)
Inflation rate has a positive correlation with ROA. The study results indicate that the rate
The higher the inflation rate, the higher the bank's profit. In fact, when inflation increases, banks tend to increase their lending interest rates higher than their deposit interest rates, and this trend increases their profits. On the other hand, during periods of liquidity stress, banks also lend on the interbank market at very high interest rates, which brings a sharp increase in interest income. The research results of the model are consistent with the studies of Sufian (2011); Gul, Irshad and Zaman (2011).
2.4.5. Evaluation of factors affecting Vietinbank's business performance
2.4.5.1. Credit risk provision expense on total outstanding debt
The first factor affecting the business performance of ROA is the cost of credit risk provisioning on total outstanding loans. The regression coefficient of this variable is statistically significant at 10%. That means that when LLP/TL is reduced by 1%, ROA will increase by 0.282%. High cost of credit risk provisioning means that banks are growing credit excessively with poor quality loans and increasing bad debts. In the period of 2008-2012, banks are suffering severe consequences from excessive credit growth, the economic recession has led to businesses having difficulty in repaying debts, causing bad debts of banks to increase, affecting bank profits. And during this period, Vietinbank's cost of credit risk provisioning is many times larger, the total accumulated cost of credit risk provisioning is 12,870 billion VND, an increase of more than 4,074 billion VND compared to the previous period. Therefore, it is necessary to implement solutions to minimize credit risk provisioning costs to limit and handle bad debt.
2.4.5.2. Bank size
The second factor affecting ROA is bank size. The regression coefficient β = -
0.005 means that with other factors remaining the same, when the asset size increases by 1%, ROA will decrease by 0.005%, meaning that the growth rate of total assets increases, which has an impact on reducing business performance and vice versa. This is because the bank's size is too large, managing this asset block requires highly qualified human resources and costs a lot in management and operation. Therefore, it reduces bank profits. The widespread network of operations creates favorable conditions for Vietinbank in mobilizing capital.
capital, but if not managed well, diseconomies of scale will appear, and asset growth for the bank in this case will cause disadvantages. Vietinbank's operating costs are quite high compared to other banks. This increase is mainly due to personnel costs and expansion costs. Therefore, banks need to consider carefully before deciding to expand their current operations to avoid the impact of the law of diminishing returns to scale.
2.4.5.3. Credit balance size
The third factor affecting business performance is the size of outstanding loans. TL/TA. The regression coefficient of this variable is statistically significant at the 10% level. That means that with other factors remaining unchanged, a 1% increase in TL/TA will increase ROA by 0.011%. Credit growth contributes to increasing income and increasing profits. This is very suitable because for Vietnamese commercial banks, credit granting is the activity that brings the largest income to the bank. For Vietinbank, lending is still the key activity, accounting for about 65 - 70% of total assets. However, the loan/total asset ratio (LAR) has tended to decrease in recent quarters due to the reason that the growth rate of customer loans has decreased because banks have tightened lending to control bad debt.
2.4.5.4. Operating expense to operating income ratio
The next factor affecting ROA is the ratio of operating expenses to operating income. The regression coefficient of this variable is statistically significant at the 10% level. That means that a 1% decrease in BOPO will increase ROA by 0.009% and vice versa. Vietinbank's operating expense to operating income ratio has continuously increased sharply since 2009. In 2009, this ratio reached a fairly high level of nearly 60% while other banks were only around 40%. In the following years, this ratio has tended to decrease gradually, always remaining below 50% and at a low level compared to the industry. In the period from 2011 to 2013, the BOPO ratio tended to increase because the growth rate of expenses tended to increase while the growth rate of income tended to decrease over the years, causing the CIR ratio to increase. Therefore, banks need to take measures to better control operating expenses in the coming years.
2.4.5.5. Inflation rate
The final factor affecting ROA is inflation. The regression coefficient of this variable is significant.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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