Taxpayers see that the tax money they pay will be partially supported by the state when they lose their ability to work, encounter an accident, or reach retirement age...
Currently, the main payment mechanism in our country is cash. Therefore, controlling people's income is very difficult, and tax collection by the state is not really effective. To limit this, the most effective method is to have a mechanism to increase the rate of payment through banks, gradually have a policy to limit cash transactions, focus on payment through banks, and eventually require each individual to open a bank account and make payments through the banking system. This is an important premise for the state to control people's income, creating favorable conditions for the effective implementation of the Law on Personal Income Tax in our country.
In the immediate future, when payment through the banking system has not yet been implemented, the competent authority can actively grasp the income generated at the source and build a reasonable mechanism for deduction at source. The State needs to have a mandatory mechanism for organizations and individuals paying income to fulfill the obligation to deduct tax on the income of taxpayers when income arises. At the same time, the tax authority must develop a work program closely linked with organizations performing the task of making payments to income earners to carry out the task of tax deduction.
It is necessary to implement tax code registration for all employees and dependents. Although tax code registration in the province has achieved certain results, the number of taxpayers granted tax codes is still too small, the declaration of dependents in many cases is still duplicated, some people even declare up to dozens of dependents, this causes difficulties in managing personal income and loss of state budget resources. Therefore, an effective measure is that the Quang Ngai Tax Department in particular and the General Department of Taxation in general need to implement a policy of granting tax codes to all employees and dependents in the national tax code system that are declared.
declare on common application software. Only then will the declaration of dependents not be duplicated, at the same time the state can control a part of personal income and the inspection and examination of tax collection and payment be easier and more convenient.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Comparison of personal income tax management laws in Vietnam and some countries in the world - 15 -
Personal income tax law from practice in Thai Binh province - 11 -
Implementing the application of personal income tax law in Vietnam - 15 -
Tax Administration Law on Tax Audit, Tax Inspection and Handling of Violations of Personal Income Tax Law
3.3.2.2. Strengthening the capacity of tax authorities, improving the professional qualifications and qualities of officers in charge of personal income tax in the province.
The tax authority in Quang Ngai includes 15 branches and the Tax Department, but the number of officers in charge of the income tax sector of all units is 20 people, of which the Tax Department has 5 officers and each tax branch has only one officer in charge of the personal income tax sector. The number of full-time officers is too small compared to the amount of work they have to undertake in the process of implementing the Tax Law, while only about 50% of full-time officers have university degrees, the rest only have intermediate and college degrees. The small number of officers in charge makes it even more difficult to arrange for officers to attend training courses to improve their qualifications. After more than 3 years of implementing the Personal Income Tax Law, there has not been a case of any officer in charge of personal income tax being directly sent by the tax authority to study to improve their qualifications. In order to effectively implement personal income tax policies in the area, Quang Ngai province needs [1, p. 2].

- Create a team of officers in charge of personal income tax with sufficient numbers, capable of researching and formulating policies, practicing good tax management in the direction of deep specialization, meeting the needs of tax management and guiding tax declaration and payment. The team of tax officers must be honest, enthusiastic, dedicated to work and profession, enthusiastically answering and guiding taxpayers to exercise their rights and obligations in the process of implementing the Law on Personal Income Tax. Create trust for taxpayers so that they voluntarily exercise their rights and obligations.
- To achieve the above goals, the Tax Department and relevant authorities need to perform the following tasks:
+ Report and analyze the specific situation of the number of officers in charge to the General Department of Taxation, on that basis the General Department of Taxation allocates tax officer quotas or transfers officers in charge of other fields to take on the specialized field of personal income tax.
+ Training staff in the direction of specialization in each job function and field of responsibility. Ensuring adequate provision of key knowledge such as economic, financial policies and laws related to personal income tax, tax forecast analysis, knowledge of tax management using computers, inspection and examination methods... Sending civil servants specializing in personal income tax in particular and officers in the Tax Department in particular to training, especially the group of officers with intermediate and college degrees, at the same time increasing the recruitment rate of civil servants with university degrees to improve the qualifications of civil servants in general according to the requirements of integration trends. However, currently the number of officers in charge of personal income tax in the tax sector in the province is still limited, sending officers to training at centralized facilities is still difficult; In the immediate future, Quang Ngai Tax Department needs to promote training and improve qualifications "at the source", that is, to increase the number of part-time teachers at the Tax Department, with sufficient qualifications, experience and capacity to undertake teaching work for local officials. Coordinate with universities in the province to supplement professional skills for tax officials.
+ Develop regulations to inspect and evaluate the quality of operations of officers in charge of professional activities at the tax department and tax branches, on that basis, take measures to overcome shortcomings and problems.
Compared to other fields, the rights of officers in charge of the Personal Income Tax Law are more limited, and the implementation of the Tax Law mainly comes from self-government.
Declaration and self-payment of taxpayers, currently the state in general and Quang Ngai province in particular do not have an effective mechanism to control personal income, compared to other sources of tax revenue in the province, personal income tax only accounts for a very small number, so investment and attention to this type of tax is limited (in 2012, Dung Quat oil refinery alone paid 14,000 billion to the budget, but personal income tax for the whole province only reached about 123 billion) [47]. Therefore, in order for the personal income tax law to be effectively implemented, in addition to improving the professional qualifications of the officers in charge, the Tax Department needs to have measures to encourage and manage to improve the quality and sense of responsibility of the officers in charge in this field.
3.3.2.3. Strengthen propaganda and dissemination to raise legal awareness for taxpayers.
After more than 3 years of implementation, the Law on Personal Income Tax has gradually entered people's lives, but the number of taxpayers who know the provisions of the law on this issue is still limited. There are many cases where taxpayers do not register for personal tax codes and declare their income, or have registered for tax codes but intentionally declare incorrect actual income to avoid tax obligations, causing loss to the state budget and not ensuring fairness among taxpayers in implementing the Tax Law, especially salaried employees and independent business individuals with full invoices and documents. The cause of this phenomenon comes from the awareness and understanding of tax laws of the people in general and personal income tax in particular. Therefore, in order to encourage people to voluntarily and honestly declare and pay taxes, the authorities need to have measures to propagate and disseminate so that people understand the meaning and objectives of promulgating the Law on Personal Income Tax set by the Party and the State. Specifically:
There needs to be close coordination between the legal dissemination and propaganda department of the Department of Justice and the tax authorities in the province with the youth organizations.
In particular, consider the dissemination and propaganda of the Law on Personal Income Tax as an important topic in the meetings. Organize seminars, listen to opinions and answer questions from people about personal income tax and conduct surveys on opinions and legal information on taxes of taxpayers on that basis, take appropriate dissemination measures.
The tax department needs to coordinate with income paying units to disseminate personal income tax laws directly to taxpayers at the income paying units, and include the provisions of the tax law in the unit's newsletter. The tax department and tax branches need to establish a "hotline" with qualified permanent staff to promptly advise, introduce, and answer questions about taxes arising and changes in the implementation of personal income tax laws.
The Tax Department and tax branches in the province regularly coordinate with media agencies, newspapers and mass organizations at all levels in the province to exploit the strengths of these means to promptly and widely disseminate information on tax policies and regimes from urban to rural areas so that all classes of people have the opportunity to access and better understand the role and position of personal income tax for the state and citizens, the rights and obligations of citizens in declaring income and paying taxes, gradually turning the dissemination of laws in general and the law on personal income tax in particular into specific mass work of the Party and the entire people.
Personal income tax policies must reach the people to constantly raise the spirit of enlightenment "people know, people discuss, people do, people inspect", properly implementing the policy of building a "state of the people, by the people, for the people" set forth by the Party and State.
3.3.2.4. Other support conditions
Firstly, strengthen the inspection and examination of compliance with personal income tax laws at income-paying organizations and individuals operating independently.
Establish. Implement strict and thorough handling of violations of personal income tax.
In the past, the work of inspecting personal income tax in the province has received little attention. According to statistics of the Quang Ngai Tax Department, personal income tax inspections are mainly conducted at income-paying organizations and combined with inspections of general tax compliance of those income-paying organizations.
Particularly for individuals operating independently such as doctors opening private clinics, singers in tea rooms, bars, and individuals doing independent business, due to the lack of an effective income management mechanism, personal income tax in these cases is mainly through the form of lump-sum tax based on estimates by the tax authority. To accurately control the income of these subjects, the Tax Department needs to coordinate with other agencies such as the Department of Culture, Sports and Tourism, the Department of Information and Communications, the Department of Health, the Department of Planning and Investment and the Business Registration Office under the People's Committees of districts to control personal operating licenses and average personal income. If an individual operates without a license, it will be revoked, and organizations paying income without documents to determine income payment will be forced to stop operating. In cases where income cannot be accurately determined, determining average income also contributes to applying appropriate lump-sum tax policies to taxpayers.
Second, continue to reform administrative procedures, creating favorable conditions for all organizations and individuals to fulfill tax obligations in accordance with the law; ensuring fairness, equality, full, correct and timely collection to the state budget.
Third, continue to implement projects to apply information technology to personal income tax management .
Fourth, regularly coordinate with relevant agencies such as: police, Department of Foreign Affairs, labor management, Social Insurance to promptly grasp
Information on taxpayers, sources of income, and measures to classify taxpayers and sources of income to effectively manage personal income tax.
Fifth , organize rewards for units and tax officers who actively criticize units and individuals who do not perform well in personal income tax management.
In order to encourage units to effectively implement the Law on Personal Income Tax, the Quang Ngai Tax Department needs to focus on rewarding units with high achievements in their work and specialized officers in each field who have completed their tasks well. Having a suitable reward system will create good motivation for tax management units and individuals in charge. At the same time, the Tax Department must also take strong measures to criticize and discipline units and individuals in charge of violations in the process of performing assigned tasks.
CHAPTER 3 SUMMARY
Based on the current situation and causes affecting the implementation of the law on personal income tax in Quang Ngai province, solutions are developed to overcome the actual situation. The implementation of the Law on Personal Income Tax has not been really effective due to many different reasons, so we need to apply these solutions synchronously. The solutions are both micro and macro in nature, but still aim to contribute to improving the effectiveness of the implementation of the law on personal income tax in Quang Ngai province in particular and in Vietnam in general in the coming time.
CONCLUDE
In the context of developing a socialist-oriented market economy and international economic integration. Taxes in general and personal income tax in particular hold a particularly important position. Tax revenue is the main source of revenue for each country's budget. Personal income tax has a history of hundreds of years and has now become a popular tax in the world. It can be said that for most countries, personal income tax is considered the "king" of taxes. Not only because of its huge revenue in the total budget to serve the operation of the state administrative apparatus, ensure national security, and social policies, but the birth of personal income tax also contributes significantly to regulating income redistribution in society based on consideration of the specific circumstances of taxpayers. In Vietnam, personal income tax was born late and revenue from personal income tax accounts for about 3-7% of total budget revenue. The implementation of the Law on Personal Income Tax in the past has not been really effective, nor has it promoted the important role of personal income tax in Vietnam. The topic "Implementation of the law on personal income tax in Quang Ngai province " analyzed the provisions of Vietnamese law on personal income tax and the results of implementing these provisions in practice in Quang Ngai province, pointed out some shortcomings and made recommendations to improve the law on personal income tax, with the aim of improving the effectiveness of implementing legal policies on personal income tax in particular and tax law in general. The topic focuses on studying the following basic issues:
1- Legal provisions on personal income tax, characteristics and role of personal income tax for the state and taxpayers.
2- Achievements, limitations and shortcomings in the implementation of personal income tax laws in Quang Ngai province

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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