Complicated and time-consuming administrative procedures and the small amount of money collected make workers indifferent and uninterested in tax refunds. Therefore, the current solution to handle tax refunds is to reduce procedures.
In addition, the inspection after tax refund is also difficult because there is no nationwide income control information application. Individuals have as many deduction certificates as they need to refund. The Tax Department can only control the information of individuals with income in the province. The review of family deduction registration is also a concern for the Tax Department. Although the Tax Department knows about cases that are not eligible for family deduction, it cannot prevent them from the beginning and only checks when there is a decision to check at the paying organization. This is a limitation of the self-declaration and self-payment mechanism. In addition, according to the provisions of Circular No. 111, from July 1, 2013 onwards, tax codes will be issued to dependents who register for deductions, but the implementation of the regulations still faces many difficulties and obstacles.
Chapter 2 Conclusion
In Chapter 2 of the thesis, the author analyzes the current situation of personal income tax management in Thai Binh province. Being an agricultural province, with a large population but a relatively low population level. The average income per capita is still low compared to the general level of the country, the economic structure is still unbalanced, mainly the population is in agriculture. Therefore, personal income tax management activities in Thai Binh province have not yet met the requirements. In many cases, personal income tax collection is still difficult, the tax collection structure has not yet met the expectations of the state budget.
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Comparison of personal income tax management laws in Vietnam and some countries in the world - 15 -
Personal income tax law from practice in Thai Binh province - 11 -
Directions for Perfecting Labor and Income Policies -
Applying the personal income distribution relationship in a socialist-oriented market economy to Vietnam Electricity Group - 8
In the past 5 years, the Thai Binh Provincial Tax Department has successfully completed the task of tax collection in general and personal income tax in particular. There have been many outstanding achievements in completing the task of collecting annual taxes into the state budget. This result is shown through the data tables of the thesis. However, it is also necessary to mention some limitations and shortcomings in the management of personal income tax in Thai Binh at present, which has been analyzed in Chapter 2 of the thesis. Clarifying the limitations and shortcomings of personal income tax in Vietnam at present is the basis for the thesis to propose solutions to improve the law and improve the effectiveness of personal income tax management in the current period in Chapter 3.
Chapter 3

SOME SOLUTIONS TO IMPROVE THE LAW AND IMPROVE THE EFFECTIVENESS OF PERSONAL INCOME TAX MANAGEMENT IN THAI BINH PROVINCE
3.1. Basic orientations in perfecting personal income tax law in Vietnam
In the current socio-economic conditions of our country in the context of international economic integration and the practical management of personal income tax, the Personal Income Tax Law has raised many problems requiring timely supplements and amendments. Therefore, in the coming years, the Personal Income Tax Law must ensure the following basic objectives:
Firstly, the completion of the law on personal income tax management is part of the process of reforming the national tax system. The requirement for administrative reform and modernization of tax management is being set as a key and urgent task of the financial sector to improve the efficiency of tax management and avoid negative impacts on the investment environment in particular and the entire economy in general. On May 17, 2011, the Prime Minister issued Decision No. 732/QD-TTg approving the Tax System Reform Strategy for the period 2011-2020, thereby defining the general objective in the Tax System Reform Strategy for the period 2011-2020 as: building a synchronous, unified, fair, effective tax policy system, consistent with the socialist-oriented market economy institution; reasonable level of encouragement to create conditions to promote domestic production and is one of the effective and efficient macroeconomic management tools of the Party and State. Building a modern, effective and efficient Vietnamese tax sector; unified, transparent, simple, easy-to-understand and easy-to-implement tax, fee and charge management based on three basic foundations; transparent tax policy institutions, regulations
Simple, scientific tax administrative procedures in accordance with international practices; high-quality, honest human resources; application of modern information technology with high connectivity, integration, and automation.
The Law on Personal Income Tax must ensure simplicity, transparency and clarity in the procedures for tax declaration, payment and tax administration, gradually applying modern information technology, creating favorable conditions for both taxpayers and tax authorities; thereby contributing to promoting the process of administrative reform and modernizing tax administration. To meet the above objectives, ensure consistency with the tax reform trend in countries around the world and the country's socio-economic conditions in the new period, the orientation of designing personal income tax policies in the new period needs to focus on the following issues:
+ Improve tax management in terms of management methods and administrative procedures in line with international standards; improve the efficiency and effectiveness of the organization and staff.
+ Complete and improve facilities and equipment to enhance propaganda, support and service provision for taxpayers.
+ Improve the capacity of inspection, examination and supervision of taxpayers' compliance with the law; apply information technology and electronic tax to improve the effectiveness and efficiency of tax management.
Second, the law on personal income tax management must be an effective tool for the state to increase budget revenue to meet the requirements of socio-economic development. To ensure a reasonable and stable structure of revenue sources, according to preliminary calculations, it is necessary to mobilize at least about 2-2.5% of GDP (9-15% of total budget revenue from taxes, fees and charges) from personal income tax in 2020 and higher in the following years. This mobilization level is reasonable based on the socio-economic development strategy 2011-2020 and the requirement to increase revenue to offset the shortfall from import tax and from state-owned enterprises. At the same time,
Increasing the proportion of personal income tax in the total budget revenue from taxes and fees also meets the long-term stability requirements of a modern tax system in Vietnam, in which personal income tax becomes a major tax of the tax system, including value added tax, corporate income tax and personal income tax.
Third, the principle of international integration must be ensured. When integration has become an inevitable trend, the requirement of similarity has become a common trend of countries around the world when building tax management laws in general and personal income tax management laws in particular. Ensuring this requirement will create a basis for promoting the development of foreign economic relations and attracting foreign investment.
3.2. Some solutions to improve personal income tax law through practical implementation in Thai Binh province
With the commitment to reduce the proportion of indirect taxes and increase the proportion of direct taxes, it can be affirmed that the Personal Income Tax Law is a progressive law, an important basis for reforming the budget revenue structure and integrating into the international economy. The goal of the Personal Income Tax Law is to ensure social justice, create conditions for everyone to be equal in their tax obligations to the country, narrow the gap between rich and poor, and regulate income in society. However, the issue of ensuring the feasibility of the Personal Income Tax Law in practice is difficult, because it stems from the characteristics of personal income tax as a direct tax levied directly on the income of individuals, which leads to difficulties in collection and control. We would like to propose some solutions to improve the quality of enforcement of personal income tax law in Thai Binh province as follows:
Firstly , perfecting the personal income tax policy in general and the legal documents on personal income tax management in particular, ensuring a unified and appropriate tax system, while meeting the requirements of budget revenue. The important and main reason leading to the current situation of many subjects
Taxpayers as well as tax authorities face difficulties in implementing tax laws and the situation of tax evasion and tax evasion by many subjects originates from the loopholes and obstacles in the current regulations of the personal income tax law. Therefore, when there is a complete and perfect personal income tax legal system, tax management will be much more convenient, and taxpayers will not have many opportunities to evade their tax obligations to the state.
Second , strengthen close coordination between agencies to combat tax fraud and tax evasion... to act as a deterrent to violators and promptly prevent tax appropriation, transfer pricing, and tax evasion.
Third, promote the dissemination of tax knowledge. The newly amended Personal Income Tax Law, so that people can understand and apply it flexibly and in accordance with the law, Thai Binh province needs to promote the dissemination of tax knowledge. Direct units and subordinate units to continue promoting administrative reform and modernizing tax management according to Decision No. 732/QD-TTg issued by the Prime Minister on approving the Tax System Reform Strategy for the 2011 period.
-2020, May 17, 2011. Coordinate with relevant departments and branches to disseminate personal income tax policies to each citizen in order to effectively implement the new Personal Income Tax Law. Proactively coordinate with relevant state management agencies, organizations and individuals paying income to organize tax registration for all individuals and organizations with taxable income. Proactively propose to develop regulations on coordination and information provision between tax agencies and state management agencies, especially in the fields of: real estate, labor, immigration, banking, securities transactions and the Treasury to serve tax management.
Organize training on personal income tax management for tax officials, tax payers, and support departments.
income paying agencies and individuals in declaring and calculating taxes; providing guidance and answering questions about policies, laws and administrative procedures on personal income tax.
Fourth , protect the rights of taxpayers and the responsibilities of tax authorities. Ensure the legality of tax inspections and audits. If tax inspections and audits are conducted without legal basis, they will lead to restrictions on taxpayers' rights. The Law on Tax Administration stipulates that tax inspections and audits must not hinder the normal operations of tax payers' agencies, organizations and individuals (Article 75 of the Law on Tax Administration). Tax inspections are regular activities conducted at the Tax Authority to assess the completeness and accuracy of information and documents in tax records and taxpayers' compliance with tax laws (Article 77, Clause 1). Tax records are inspected to determine the amount of tax payable, the amount of tax exempted, the amount of tax reduced or refunded. During this process, through inspections, the Tax Authority has the right to request taxpayers to explain and supplement information and documents. The purpose of the inspection is to determine the authenticity of the dossier or to serve as a basis for requesting the taxpayer to supplement or determine the tax rate when the taxpayer does not supplement the dossier, explain or supplement the tax dossier incorrectly. The inspection of the dossier and its consequences directly affects the rights of the taxpayer as well as the correctness in performing the official duties of the tax inspector. Therefore, the regulation on the time limit for issuing the inspection and explanation notice is the legal basis to protect the rights of the taxpayer. According to the Law on Tax Administration, the inspection decision is the basis for conducting inspections, the decision must be sent to the taxpayer within five working days from the date of signing, within five working days from the date of receiving the decision, if the taxpayer proves that the declared tax amount is correct or has paid the full tax amount, the tax authority shall cancel the tax inspection decision (Article 73.3.d). The tax authority conducts inspections when there are signs of law violations, of course, only after the inspection can it be known who is the taxpayer.
Is paying taxes illegal? To avoid illegal inspections, inspections must be based on procedures and the scope of inspection recorded in the inspection decision to ensure the rights of taxpayers. In case of inspections that are not within the authority or scope of the inspection decision, taxpayers have the right to complain and file a lawsuit to request compensation for damages when the inspection causes material and spiritual damage to taxpayers.
Protecting the right to confidentiality of taxpayer information. Tax inspections and audits are conducted regularly or periodically in relation to information on assets and business activities of enterprises. According to Article 73 of the Constitution, citizens are guaranteed the confidentiality of letters, telephones, and telegrams. This provision only covers information on a number of personal sources, while in daily life, production and business, there is a lot of other information that needs to be kept confidential, including information on income and information on taxpayers. However, the Law on Tax Administration has stipulated the obligation to keep taxpayers' information confidential under Article 73 of the Law on Tax Administration, accordingly, the Tax Authority, tax officials, people who have been tax officials, and organizations providing tax procedure services must keep taxpayers' information confidential according to the provisions of law, except in some cases when competent authorities request information to carry out investigation, prosecution, trial and state management activities. However, the Law on Tax Administration only regulates public service activities. In fact, tax collection management is related to the activities of income-paying agencies and organizations, so the confidentiality of taxpayers' information has not been mentioned. So can income be disclosed through the disclosure of tax payment information? And if not allowed, which Law will regulate the protection of this information confidentiality? According to the Law on Tax Administration, the Tax Authority only has the right to disclose information when taxpayers violate their obligations such as: tax evasion, tax fraud, delay in paying taxes on time; violations of the law.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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