Chapter 4 - Human Insurance
must pay periodic insurance premiums to the beneficiary as agreed in the insurance contract.
1.2.3 Mixed life insurance: Is an insurance business that combines life insurance and death insurance. Mixed life insurance has two main forms:
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Improving business efficiency of import-export cargo insurance business transported by sea at Petrolimex Insurance Joint Stock Company - 11 -
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Classic mixed life insurance: Is an insurance product in which the insurance amount or benefits are paid when the insured person dies before the maturity of the contract or the insured person survives until the maturity of the contract.
copper.

Fixed term mixed life insurance: Is an insurance product in which the insurer commits to pay a certain amount of insurance money to the beneficiary at the maturity of the contract, regardless of whether the insured is alive or dead.
From the main forms of life insurance to best meet customers' insurance needs, insurance companies can change or combine with other types of human insurance to create a rich diversity of life insurance products.
1.3. Basic characteristics of life insurance
1.3.1. Multi-purpose nature of life insurance contracts
While all types of non-life insurance have only one purpose: to compensate for the consequences of risks, life insurance contracts can have many different purposes depending on the purpose of the insurance buyer, for example: Death insurance contracts, in addition to the purpose of risk prevention, also have the purpose of helping the insured leave their family a sum of money in case of the insured's death. Or a retirement insurance contract will establish a pension for the insurance buyer.
1.3.2. Features of life insurance contract fees
The premiums of life insurance contracts are paid for relatively long periods of time so
To ensure the solvency of the policyholder, the premium may be
paid in full at once or may be paid in installments throughout the insurance period.
Chapter 4 - Human Insurance
The premiums of life insurance contracts are affected by the combined effects of two factors: "Human Lifespan" and "Finance".
1.3.3. Relationship between the contract signatory (insurer) - the insured
The relationship between the insured and the beneficiaries is complex. To avoid moral hazard risks in death insurance contracts, the law regulates beneficiaries very strictly.
1.3.4. Life insurance allows in the same insurance contract, insurance for two completely opposite events, which are: "Life" event and "Death" event. This is the only case in insurance activities that allows the same insurance activity, insurance for two completely opposite incidents.
1.3.5. Other characteristics of life insurance
- Life insurance and the maintenance of purchasing power of money.
- Fairness and honesty between the insurer and the insured.
- Tax incentives for insurance beneficiaries.
- etc.
Mixed life insurance is diverse and complex. Therefore, calculating fees is very difficult, and must be linked to each type of contract for research and consideration.
2. Personal accident insurance and health insurance
2.1. Personal accident insurance
a. Characteristics of personal accident insurance
Personal accident insurance is a human insurance business, but has similar characteristics to damage insurance:
- Payment of premiums is mandatory. This feature does not exist in term life insurance.
- The term of common contracts is 1 year or a few months depending on the requirements of the insured.
- Notify the insurer of the loss immediately. The notice period is calculated from the date of damage.
Chapter 4 - Human Insurance
b. Basic personal insurance
+ Accidental death insurance
This is a type of insurance that aims to pay a specified sum of money to a beneficiary upon the death of the insured.
+ Permanent disability insurance due to bodily accident.
Insurance benefits are paid according to the rate of disability. This rate is fixed by a scale. Each disability corresponds to a scale of insurance benefits.
+ Insurance for disability benefits due to physical accident.
In case of temporary incapacity for work, the insurer pays the person
insured a daily compensation amount. The total compensation amount for each day of work stoppage is specified in the contract.
This insurance contract may apply a deductible in days: 5 days, 7 days... The compensation period may be limited to a certain number of days: 60, 365 days, 2 or 3 years depending on the agreement between the parties.
+ Insurance for treatment costs
This insurance reimburses the insured for medical expenses following a covered accident.
The compensation costs are the actual costs incurred, the amount incurred is the compensation.
how much
2.2. Health insurance
In fact, this type of insurance can have different names: illness insurance, hospital allowance, surgery allowance, sickness insurance...
Health insurance is a type of human insurance based on a close relationship with social systems. Together with social protection systems, this insurance ensures financial protection against risks of illness and disease to protect people.
a. Insurance objects
Insurance for illnesses, sickness, maternity... of the insured person and family members of the insured person.
Chapter 4 - Human Insurance
b. Major health insurances
+ Death insurance due to illness.
The beneficiary receives a specified amount of insurance money in the event of the insured's death.
insured against death due to illness
This insurance, essentially a short-term death life insurance, is managed using a divisional technique.
+ Insurance covers expenses.
Is the most popular and important type of health insurance.
This insurance pays the insured for medical expenses arising from illness.
Cost-benefit insurance can cover all risks or be limited to a few major risks: surgery, tumor treatment, hospitalization for surgery... depending on the agreement between the parties when signing the contract.
+ Disability insurance.
This is a type of insurance that provides additional benefits for lost income during periods of work stoppage due to accidents and illnesses that affect the insured person.
This insurance is very popular in developed countries such as France, Germany, UK, USA, Japan, Korea... in Vietnam this insurance service is not available yet.
The disability insurance contract includes two insurances:
- Permanent disability insurance.
- Temporary disability insurance.
3. Mixed “accident” and “health” insurance
In fact, for reasons of commercial convenience, some insurance companies offer a mixed contract. It does not cover only one risk “accident” or “illness” but covers both risks for the insured.
IV. Some human insurance activities in Vietnam
Currently, Vietnamese insurance companies are implementing a number of human insurance services, such as:
Chapter 4 - Human Insurance
1. Life insurance
2. Personal accident insurance, illness insurance
2.1. Passenger accident insurance
All passengers traveling on public transport vehicles licensed by the State to transport passengers are insured for life and health.
Passengers' lives and health are insured in case of natural disasters (bad weather, storms, tornadoes, lightning, floods...), unexpected accidents (collisions, fires, explosions, vehicle overturning...)
...), caused by technical problems, driver negligence...
Passengers who have purchased tickets (or have received exemptions or discounts from the time they board the vehicle until they leave the vehicle at the last stop stated on the ticket) are automatically insured.
Insurance premiums are included in the ticket price. Insurance premiums depend on the amount paid for fatal accidents, injuries, the type of passenger vehicle, the distance traveled, the route of transport...
Insurance premiums are calculated based on the transport fare per passenger/km or on the transport fare (generally).
Insurance fee 1
f =
onion
guest
First number
x active car x
dynamic
Number of seats
Number of vehicles in operation
x
in 1
day
Number of days of operation
x
in
month
2.2. 24/7 personal accident insurance.
2.3. Accident insurance for passengers (for vehicles carrying people but not for business purposes).
2.4. Tourist accident insurance.
2.5. Driver and co-driver accident insurance.
2.6. Crew accident insurance.
2.7. Flight crew accident insurance.
2.8. 24/7 student accident insurance.
Chapter 4 - Human Insurance
All students from kindergarten to university during their study, living, internship... are insured for life and health.
2.9. Hospitalization and surgical benefits insurance.
2.10. Human insurance.
2.11 Comprehensive student insurance (including 24/7 accident insurance and health insurance).
3. Personal life insurance
This insurance has been in place since 1990. Coverage covers death risks due to all causes.
core.
Insurance premiums are calculated by age: the younger the age, the lower the premium.
Human insurance is a necessary but also very difficult business. Whether this type of insurance develops or not depends on the level of organization, the level of education, and the income level of the population.
Chapter
5
Social insurance

National financial resources are distributed into funds: budget fund, reserve fund and social security fund.
Social security funds are also known as "social security", "social security" or "social security".
Social protection appeared very early, in the US since 1935. Until now, every country has social protection, but different in level and scale.
According to ILO Convention 102 (1952), the main protection mechanisms in the ILO - International Labor Organization's social protection system include 9 regimes. Of which, social insurance
considered the most important pillar, creating an alternative source of income in case of interruption of normal income, creating a source of compensation for medical care costs for protected persons and their families.
I- Concept and Subject of social insurance 1- Concept
According to the Vietnamese Encyclopedia : "Social insurance is a guarantee to replace or partially compensate the income of workers when they lose or reduce their income due to illness, maternity, work-related accidents and occupational diseases, disability, unemployment, old age, death, based on a financial fund contributed by the parties participating in social insurance, with the protection of the State according to the law, to ensure the safety of life of workers and their families, while contributing to ensuring social security."
Chapter 5 - Social Insurance
As the backbone of the social security system, social insurance is based on the principle of sharing risks. Social insurance participants are obliged to contribute to a common fund called the social insurance fund. This fund is used to replace or partially compensate for the income of social insurance participants when they lose or reduce their income from their profession due to loss or reduction of working capacity, or loss of employment.
Social insurance is an objective need of workers, has become one of the human rights and was recognized by the United Nations General Assembly and recorded in the Declaration of Human Rights on December 10, 1948, as follows:
"Everyone, as a member of society, has the right to social security and is entitled to the satisfaction of economic, social and cultural rights indispensable for his dignity and the free development of his personality."
Social Insurance in Vietnam is essentially a social system of the State. Social insurance is a legal system that protects workers, by concentrating financial resources mobilized from contributions of workers, employers (if any), and State funding to provide material support to insured people and their families in case of reduced or lost income due to risks of illness, maternity, work accidents, occupational diseases, reaching retirement age as prescribed by law or death.
Although both apply the principle of mutuality, the large compensates the small to transfer risks among insured people and the contributed financial resources are centrally managed, Business Insurance and Social Insurance are two completely independent systems in Vietnam today.
Although countries have not yet reached an agreement on social insurance, they still build their own social insurance system.
2. Characteristics of social insurance
- Social insurance is a community risk-sharing activity based on the principle of "the majority compensates the minority" and the principle of "saving spending".
According to the principle of "the majority compensates the minority", the risks of one or a few people will be shared with many people participating in social insurance to bear together. In that way, risks in life such as: illness, work accidents and occupational diseases, disability, early death... which are the burdens of the few unfortunate people themselves and their families will become lighter when shared with many people. In other words, it is the expression of mutual support of the community - members of society through risk compensation through the social insurance fund.
According to the principle of "saving and spending", social insurance participants must "save" an income by regularly contributing that "save" amount to the social insurance fund when they have income to receive benefits when they are temporarily or permanently disabled from work.


![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
zt2i3t4l5ee
zt2a3gsnon-credit services, joint stock commercial bank
zt2a3ge
zc2o3n4t5e6n7ts
At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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