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1.2.2.1- Platform parts
The basic components of the QTDND system include:
♦ CS QTDNDs: Are units that directly provide savings, credit, banking and non-banking services to customers. In any country, CS QTDNDs are the starting point of the process of building a QTDND system and are considered the "gateway" for members to join the QTDND system. Normally, the activities of CS QTDNDs are limited to a certain area according to the principle that CS QTDNDs cannot compete with each other, or in other words, in an area there is only one CS QTDND operating. This is completely different from other types of credit institutions.
♦ Lead People's Credit Fund: Is an organization that carries out business activities mainly to support the CS People's Credit Fund in the area (region or country) or coordinates with the CS People's Credit Fund to provide financial services that the CS People's Credit Fund is not capable of performing or is difficult to perform effectively. Lead People's Credit Fund often performs the task of regulating available capital, acting as a payment focal point for the entire system, providing co-financing loans with the CS People's Credit Fund, and seeking domestic and foreign capital sources to expand the scale of operations of the CS People's Credit Fund. In principle, lead People's Credit Funds are not allowed to have business activities that compete with the CS People's Credit Funds.
Study
Auditing
System Coordinating Agency
Safety Fund
Note : Support relationship, development association
Capital ownership relations
Train
QTDND
clue
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CS QTDND
CS QTDND | CS QTDND | CS QTDND | CS QTDND | CS QTDND | |||||
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Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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Organizational Structure of Management Apparatus: The Organizational Model and Operation of the Nghe An Provincial People's Credit Fund is Shown in Diagram 3.1. Below. -
Model of a Laser Transceiver Used in an Fso System -
Perfecting the Last Line of Defense (Internal Control) in the 3 Lines of Defense Model, Perfecting the Early Warning System for Credit Risk (Ews) to -
Building a Research Model on Factors Affecting the Effectiveness of Internal Control System in Social Insurance Collection

Diagram 1. 1- Linkage model of a typical QTDND system 1.2.2.2- Development linkage support department
The development association support unit was established from the need of the QTDNDs to gather together to cooperate, support each other and promote the combined strength of the entire system. In any country, each QTDND is an independent and autonomous legal entity, but at some point, the QTDNDs realize the need to unite to solve strategic issues, helping them develop and serve their members better. That is the reason for the establishment of the development association support unit.
In general, the development linkage support unit can include many different organizations depending on how the QTDND system model is arranged to suit the practical conditions of each country. However, regardless of the model,
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In addition, this department also performs the same basic functions, which are: Representing the QTDND system in relations with state agencies, domestic and foreign partners; protecting the legitimate rights and interests of the QTDND system as well as of QTDND members; building and coordinating the implementation of development orientations to ensure the harmony of the QTDND system; proposing business processes, operating standards and internal management regulations applicable to the entire QTDND system; researching and designing products and services to help member QTDNDs satisfy customer needs; coordinating linkage mechanisms to improve operational efficiency and ensure safety for the units constituting the QTDND system such as: regulating available capital, system safety fund, auditing, training, etc.; Support the units that make up the QTDND system in applying scientific and technological advances to management and professional activities, especially information technology and banking technology; promote the image to enhance the position and reputation of the QTDND system domestically and internationally.
1.2.3- Organization and operation of basic units constituting the QTDND system
1.2.3.1- Grassroots People's Credit Fund
a- Organization
♦ Members and Board of Directors:
- Members: In the QTDND system in any country, members play the most important role in the process of establishing, operating and developing the QTDND system. In fact, members are both owners, customers and managers, operators and controllers of the QTDND.
In general, joining the QTDND is very easy and convenient for all subjects in accordance with the spirit of the cooperative principle. In addition, some countries regulate the admission of auxiliary members in order to create favorable conditions.
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for many customers to access QTDND services; at the same time, to take advantage of idle capital sources to lend to members.
In general, membership is terminated when: An individual member dies, voluntarily leaves the QTDND or is expelled; a legal entity member is dissolved, liquidated or bankrupt.
In addition, in many countries, members who do not conduct transactions with the QTDND for a certain period of time (usually 12 months) are considered “inactive members” and will be deprived of the right to vote and run for positions in the QTDND until they are recognized as “active members”. This provision is intended to bind members to have a closer, more active relationship with the QTDND.
- Congress of members: In any QTDND model, the Congress of members is always identified as the highest decision-making authority. Depending on the number of members, the QTDND can organize the Congress of members in the form of a general congress (in case the QTDND has few members) or a congress of delegates (in case the QTDND has too many members). The election of delegates to attend the congress of members is conducted democratically and publicly in each locality. This can be seen as a way for members to authorize their representatives to attend the Congress of members. The process, content and authority of the general congress are exactly the same as the congress of delegates to members.
Regarding the method and procedure, it may vary from country to country, but in general, the General Meeting of Shareholders has the same basic powers, which are: Deciding on amending, supplementing and approving the Charter and internal regulations of the People's Credit Fund; electing and dismissing members of the Board of Directors and Supervisory Board; approving the previous year's periodic report and the following year's activity program; determining the bonus level for the established capital contribution and the regular capital contribution; deciding on the People's Credit Fund's joining other organizations; appointing auditors.
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internal; handle other important issues related to the organization and operation of the People's Army.
The General Meeting of Shareholders is held periodically once a year, convened by the Board of Directors to pass resolutions, handle existing issues of the previous year and orient activities for the following year of the QTDND, called the annual General Meeting of Shareholders . The General Meeting of Shareholders is held to handle urgent issues beyond the authority of the Board of Directors, called the extraordinary General Meeting of Shareholders . The extraordinary General Meeting of Shareholders can be convened at any time by the Chairman of the Board of Directors, some members of the Board of Directors, the Supervisory Board or when some official members request. These issues are often specifically regulated in the QTDND Charter.
♦ Management, control and operation apparatus : In different countries, the management, control and operation apparatus of the People's Credit Fund is organized in many different forms. For example, in Africa, the Board of Directors is a mixed body that performs all functions of management, control and credit policy. In some other countries, the Board of Directors is the body that establishes and directs the activities of the Credit Committee and the Supervisory Board. These organizational models are generally not suitable for many different reasons, such as: (i) The roles and responsibilities are too broad; (ii) Heavy operation (such a Board of Directors often has up to 15 members); (iii) Lack of mutual control between functional departments; (iv) Difficulty in ensuring information confidentiality in an agency with such a large number of members; (v) Often tends to increase the concentration of power.
Reality has proven that to ensure a safe, effective and healthy development of a People's Credit Fund, there must be a clear division of authority between agencies under the Central Military Commission. The following is a typical organizational structure model of a People's Credit Fund that meets this criterion and has been successfully applied in Canada and several other countries.
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- Board of Directors: The Board of Directors has the function of ensuring the implementation of the objectives of the People's Credit Fund and managing the activities of the People's Credit Fund in the best way. To perform that function, the Board of Directors has the following main tasks: Ensuring that the activities of the People's Credit Fund comply with the law, regulations, standards, codes of ethics, and regulations applicable to the Board of Directors and the People's Credit Fund; implementing the decisions of the General Meeting of Shareholders; ensuring that the People's Credit Fund properly implements sound and prudent management practices; providing authentic documents and information related to the People's Credit Fund to competent State agencies; regulating deposit interest rate policies, credit and pricing of products and services provided by the People's Credit Fund; approving or authorizing others to approve applications for membership of the People's Credit Fund of new members and carrying out the suspension and expulsion of members; implementing or controlling the implementation of the People's Credit Fund's investments; decide and plan the implementation of the socio-economic goals of the People's Army; appoint authorized persons to sign contracts and other documents of the People's Army on behalf of the People's Army; report on the results of performing tasks and present annual reports to the General Meeting of Shareholders; supervise the implementation of tasks of the Executive Board and specialized departments of the People's Army in accordance with the provisions of law, standards and professional ethics; hire or dismiss the Executive Director; prescribe the recruitment and dismissal process and working conditions for the People's Army employees; convene and prepare necessary documents for the General Meeting of Shareholders, including amending and supplementing the Charter.
The Board of Directors meets periodically or at the request of the Chairman of the Board of Directors or a certain number of Board members. When a decision needs to be made, the Board of Directors votes by majority vote; in the event that the number of votes in favor is equal to the number of votes against, the person chairing the meeting has the deciding vote.
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Election
Election
Monitor
Election
Appointment, direction
DIRECTOR
DOC
Control
Operation
BOARD OF DIRECTORS
BOARD OF SUPERVISION
Information
BOARD OF SUPERVISION
Control
MEETING OF MEMBERS (OR MEETING OF MEMBER REPRESENTATIVES)
In many countries, the law stipulates that the Board of Directors must establish a Supervisory Board under the Board of Directors consisting of at least 3 members of the Board of Directors, except for the General Director. The main functions of the Supervisory Board are: Researching and reporting to the Board of Directors on the results of inspections and audits of the People's Credit Fund; monitoring recommendations and implementation of measures to overcome shortcomings stated in inspection and audit reports; researching reviewed financial statements and making recommendations before the Board of Directors approves; performing other tasks assigned by the Board of Directors.
Member
Member
Member
Member
Member
Member
Accountant |
Credit |
Capital |
Treasurer |
Diagram 1.2 - Organizational structure of a typical Communist Party of Vietnam
35
- Supervisory Board: Similar to the Board of Directors, the Supervisory Board is elected by the Executive Board to represent the members in supervising all aspects of the activities of the People's Credit Fund. The activities of the Supervisory Board aim to ensure that the People's Credit Fund operates in compliance with the law, the People's Credit Fund's charter and the resolutions of the Executive Board. To achieve that purpose, the Supervisory Board performs the following main tasks: Ensuring compliance with professional ethics; ensuring that the managers and operators of the People's Credit Fund perform their duties in the most appropriate manner; ensuring respect for the rights of members; ensuring that the People's Credit Fund promotes economic, social and cooperative education; ensuring that the People's Credit Fund facilitates cooperation among members, between members and the People's Credit Fund and between the People's Credit Fund and other cooperative organizations; ensuring the People's Credit Fund's participation in community development effectively and in accordance with cooperative values; Ensure the application of cooperative values in the management and business activities of the People's Credit Fund; ensure that the admission, suspension or expulsion of members complies with the provisions of law and the provisions of the People's Credit Fund; convene an extraordinary General Meeting of Members when necessary; send the term report of the Supervisory Board to the Board of Directors and present it to the General Meeting of Members; supervise compliance with the law, charter and internal regulations at the People's Credit Fund; receive, process or transfer to relevant departments for processing and respond to complaints from members.
Members of the Board of Directors and Supervisory Board usually serve a term of 3-5 years and can be re-elected. Many countries apply the principle of re-election of one-third of the members of the Board of Directors and Supervisory Board on an annual rotation basis. Some countries stipulate that the term of the Board of Directors cannot coincide with the term of the Supervisory Board to avoid compromise or forming teams that affect the health of the QTDND. Normally, members of the Board of Directors and Supervisory Board (except the General Director) do not receive salaries but only receive public service remuneration.

![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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