Kmo Coefficient And Bartlett'S Scale Component

Factor

Encryption	Observation variable	Variable correlation coefficient total	Alpha if variable type
Successful implementation of eCRM solution α=0.840	TC2	The solution is deployed on schedule.	,754	,762
	TC3	Cost of implementing the solution is guaranteed according to the estimated budget	,617	,822
	TC4	The solution has full features to meet the actual requirements of functional units in the bank.	,623	,821
Customer relationship effectiveness α=0.824	HQ1	Customer satisfaction	,743	,749
	HQ2	Customer loyalty	,612	,790
	HQ3	Customer trust	,611	,791
	HQ4	Customer Commitment	,562	,804
	HQ5	Customer's willingness to recommend to others	,563	,804

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Source: Compiled from author's research data

Appendix 7. Exploratory factor analysis

Table 1. KMO coefficient and Bartlett's scale components

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		,794
Bartlett's Test of Sphericity	Approx. Chi-Square	3769,774
	df	351
	Sig.	,000

Source: Compiled from author's research data

Table 2. Table of variance extracted from the first EFA analysis

Total Variance Explained

Factor	Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings a
Factor	Total	% of Variance	cumulative %	Total	% of Variance	cumulative %	Total
1	5,614	20,793	20,793	5,236	19,393	19,393	3,544
2	2,630	9,742	30,534	2,341	8,672	28,065	3,407
3	2,622	9,712	40,247	2,239	8,291	36,356	3,218
4	2,084	7,719	47,965	1,731	6,411	42,767	2,606
5	1,916	7,096	55,061	1,501	5,558	48,325	2,328
6	1,675	6,205	61,266	1,306	4,837	53,162	2,761
7	1,616	5,986	67,252	1,153	4,272	57,435	2,450
8	,880	3,259	70,511
9	,861	3,190	73,701
10	,750	2,776	76,477
11	,725	2,685	79,162
12	,585	2,166	81,328
13	,548	2,029	83,357
14	,485	1,797	85,154
15	,463	1,715	86,868

Total Variance Explained

Factor	Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings a
Factor	Total	% of Variance	cumulative %	Total	% of Variance	cumulative %	Total
1	5,614	20,793	20,793	5,236	19,393	19,393	3,544
2	2,630	9,742	30,534	2,341	8,672	28,065	3,407
3	2,622	9,712	40,247	2,239	8,291	36,356	3,218
4	2,084	7,719	47,965	1,731	6,411	42,767	2,606
5	1,916	7,096	55,061	1,501	5,558	48,325	2,328
6	1,675	6,205	61,266	1,306	4,837	53,162	2,761
7	1,616	5,986	67,252	1,153	4,272	57,435	2,450
16	,442	1,636	88,505
17	,402	1,490	89,995
18	,395	1,462	91,456
19	,348	1,290	92,746
20	,330	1,223	93,969
21	,303	1,123	95,092
22	,287	1,061	96,153
23	,252	,932	97,084
24	,239	,885	97,970
25	,212	,787	98,756
26	,185	,686	99,442
27	,151	,558	100,000
Extraction Method: Principal Axis Factoring.
a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.

Source: Compiled from author's research data

Table 3. Results of the first exploratory factor analysis

Pattern Matrix a

	Factor
	1	2	3	4	5	6	7
HT 4	,929
HT 1	,898
HT 3	,772
HT 2	,711
TV 2		,857
TV 3		,769
TV 5		,747
TV 1		,706
TV 4		,325
CL 1			,878
CL 4			,852
CL 3			,707
CL 2			,484
CK 3				,897
CK 1				,889
CK 2				,750
VH 1					,860
VH 4					,823
VH 2					,748
DA 1						,930
DA 4						,606
DA 3						,606
DA 2						,494
DL 2							,734
DL 1							,711
DL 3							,671
DL 5							,398
Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.

a. Rotation converged in 6 iterations.

Source: Compiled from author's research data

Table 4. Results of the second exploratory factor analysis

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		,792
Bartlett's Test of Sphericity	Approx. Chi-Square	3723,144
	df	325
	Sig.	,000

Total Variance Explained

Factor	Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings a
Factor	Total	% of Variance	cumulative %	Total	% of Variance	cumulative %	Total
1	5,538	21,299	21,299	5,168	19,878	19,878	3,530
2	2,627	10,105	31,404	2,340	8,999	28,876	3,266
3	2,591	9,965	41,368	2,213	8,512	37,389	3,212
4	2,080	7,999	49,368	1,722	6,623	44,012	2,601
5	1,862	7,161	56,528	1,468	5,645	49,657	2,332
6	1,669	6,421	62,949	1,306	5,023	54,680	2,750
7	1,616	6,215	69,165	1,155	4,441	59,121	2,439
8	,870	3,346	72,511
9	,760	2,925	75,436
10	,734	2,823	78,259
11	,591	2,273	80,532
12	,549	2,110	82,642
13	,489	1,882	84,524
14	,463	1,781	86,306
15	,448	1,722	88,028
16	,403	1,549	89,577
17	,395	1,518	91,095
18	,348	1,339	92,435
19	,332	1,279	93,713
20	,305	1,173	94,886
21	,289	1,112	95,998
22	,252	,968	96,965
23	,239	,920	97,885
24	,212	,817	98,702
25	,187	,718	99,420
26	,151	,580	100,000
Extraction Method: Principal Axis Factoring.
a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.

Pattern Matrix a

	Factor
	1	2	3	4	5	6	7
HT 4	,928
HT 1	,898
HT 3	,771
HT 2	,712
TV 2		,870
TV 3		,775
TV 5		,721
TV 1		,699
CL 1			,878
CL 4			,857
CL 3			,707
CL 2			,478
CK 3				,899
CK 1				,891
CK 2				,749
VH 1					,861
VH 4					,826
VH 2					,747
DA 1						,932
DA 3						,607
DA 4						,606
DA 2						,496
DL 2							,737
DL 1							,713
DL 3							,674
DL 5							,399
Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.
a. Rotation converged in 6 iterations.

Source: Compiled from author's research data

Table 5. Results of the third exploratory factor analysis

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy.		,792
Bartlett's Test of Sphericity	Approx. Chi-Square	3663,187
	df	300
	Sig.	,000

Total Variance Explained

Factor	Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings a
Factor	Total	% of Variance	cumulative %	Total	% of Variance	cumulative %	Total
1	5,498	21,993	21,993	5,133	20,533	20,533	3,525
2	2,627	10,508	32,501	2,338	9,352	29,885	3,248
3	2,547	10,186	42,687	2,183	8,732	38,616	3,210
4	2,069	8,278	50,965	1,718	6,873	45,490	2,600
5	1,810	7,239	58,204	1,441	5,766	51,255	2,322
6	1,669	6,678	64,882	1,299	5,196	56,451	2,744
7	1,548	6,192	71,074	1,096	4,386	60,837	2,285
8	,761	3,045	74,119
9	,738	2,952	77,071
10	,624	2,497	79,568
11	,556	2,224	81,791
12	,501	2,005	83,796
13	,468	1,871	85,667
14	,448	1,791	87,459
15	,403	1,612	89,070
16	,401	1,604	90,674
17	,350	1,400	92,074
18	,339	1,356	93,431
19	,312	1,246	94,677
20	,289	1,156	95,833
21	,252	1,006	96,840
22	,239	,957	97,796
23	,212	,850	98,646
24	,187	,750	99,396
25	,151	,604	100,000
Extraction Method: Principal Axis Factoring.
a. When factors are correlated, sums of squared loadings cannot be added to obtain a total variance.

Pattern Matrix a

	Factor
	1	2	3	4	5	6	7
HT 4	,928
HT 1	,899
HT 3	,771
HT 2	,712
TV 2		,868
TV 3		,779
TV 5		,716
TV 1		,698
CL 1			,879
CL 4			,860
CL 3			,710
CL 2			,478
CK 3				,899
CK 1				,891
CK 2				,751
VH 1					,862
VH 4					,831
VH 2					,743
DA 1						,932
DA 4						,607
DA 3						,605
DA 2						,495
DL 2							,743
DL 1							,736
DL 3							,651
Extraction Method: Principal Axis Factoring. Rotation Method: Promax with Kaiser Normalization.
a. Rotation converged in 6 iterations.

Source: Compiled from author's research data