(4) Management tools for Departments, working groups and individuals:
Management products
Tools | Intended use | |
Proposed activities and projects | OKR | The proposal must state the basis and necessity of the activity; Propose OKRs with “Objectives” and expected “Key Results” to be achieved; and the significance of the activity implementation. |
Report on the implementation results of plans and projects | KPI | Report KPI performance results based on comparison of OKRs on “Objectives” and “Key results” in approved proposals or OKRs in plans and tasks assigned by superiors. |
Maybe you are interested!
-
General Status of Activities of Vietnam Agricultural Export Industry Associations Today -
Innovating the activities of industry associations to promote agricultural exports in the context of international economic integration - 1 -
Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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zt2a3gsnon-credit services, joint stock commercial bank
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branch's income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giang's profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project "Restructuring the system of credit institutions in the period 2011-2015" approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: "Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services".
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giang's products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Minister's Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers' cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giang's treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giang's income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giang's corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giang's card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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The Impact of Agricultural Sector Characteristics on Agricultural Export Activities -
Creating Favorable Conditions for the Agricultural Export Industry Association to Operate Effectively.

4. SWOT Strategy Matrix Analysis on the role of HHNH in agricultural exports
SWOT
STRENGTHS(S) (1) The capacity of key agricultural export products is enhanced; creating "Industry reputation" in the market; (3) There are good practices in organization and operation such as VASEP, VPA, VICOFA, VIFOREST... (3) International cooperation has progressed, helping to strengthen trade promotion and respond to trade remedies... | WEAKNESS (W) ( 1) The role of promoting industry progress and proposing policy initiatives to implement FTAs is still unclear; (2) Organizational management is still weak, in which the weakest are the quality of human resources, revenue generation, and financial balance; (4) The services provided are not differentiated, the "added benefits" brought to members are not high. | |
OPPORTUNITY (O) (1) FTAs create opportunities to expand agricultural export markets; (2) Bring comparative advantages to Vietnamese agricultural products; (3) Reduce tariffs; (4) Opportunities to participate in supply chains; enhance international cooperation. | SO STRATEGY (1) Maintain and expand market share in traditional export markets; (2) Diversify products and markets to minimize market risks; (3) Support member businesses in building and promoting "Product Brand"; actively develop and protect "Industry brand". | WO STRATEGY (1) Improve the quality of policy advocacy; proactively research and propose industry-specific policies in implementing FTAs; (2) Market research, legal issues related to the implementation of FTAs; improving capacity to participate in resolving international disputes and responding to PVTM |
CHALLENGE (T) ( 1) Strict requirements on product quality, food safety, environmental hygiene, working conditions... (2) Regulations on rules of origin and traceability of goods; (3) Create competitive pressure on domestic production and trade; (4) Trade disputes, HRKT and PVTM in agricultural exports. | ST STRATEGY (1) Promote industry progress; develop, propose promulgation and mobilize, supervise the implementation of product technical standards; standardized production processes; rules of origin, etc. (2) Study the "Supply - Demand" relationship to propose reasonable production planning, product structure, and crop season; avoid unstable supply or product surplus. | WT STRATEGY (1) Improve the capacity of the Association through “Effective Management”; improve the quality of service provision, bringing “added benefits” to members. (2) Promote domestic “Cooperative Spirit” between enterprises and stakeholders; enhance international cooperation. |
- In the table above: "Strengths" (S), "Weaknesses" (W) are assessments of internal capacity, synthesized from the current operations of HHNH; "Opportunities" (O) and "Challenges" (T) are impacts from economic integration, focusing on the implementation of FTAs for Vietnam's agricultural exports.
- From the results of SWOT analysis, with combined strategies (SO, ST, W-O, WT) are suggested solutions so that each HHNH can choose the optimal plan to innovate operations for their organization to promote strengths and limit weaknesses.
weaknesses, take advantage of opportunities, overcome challenges to contribute to promoting the export of industry products
Appendix 2. VASEP's activities in the effort to remove the IUU yellow card ( White Book on combating IUU fishing in Vietnam)
STT
Time | Content | |
1. | August 28, 2017 | Organize a meeting of seafood enterprises with Deputy Minister Vu Van Tam to report the situation and make recommendations to the Ministry of Agriculture and Rural Development right after the Association's Plenary Conference. |
2. | August 31, 2017 | Within the framework of Vietfish 2017, the Association organized a meeting of seafood enterprises to collect opinions and discuss the Association's and enterprises' plans to overcome the EC's recommendations as well as to avoid being banned. Yellow |
3. | September 13, 2017 | Send an Open Letter to seafood businesses nationwide inviting them to participate in the Program "Seafood businesses commit to combating IUU fishing". Up to now, there have been 62 DN. |
4. | September 25, 2017 | - Organized the Conference to launch the Program "Seafood enterprises commit to combating IUU fishing" at Palace Hotel, District 1, Ho Chi Minh City. - Issue a "Press Statement", launch the "IUU VASEP Executive Board" and through the Program's Operating Regulations |
5. | 10/10/2017 | Issue the Program's Operating Regulations and Action Plan for 01 year. Publish and publicly announce the updated list of seafood enterprises participating in the program committed to combating IUU fishing on the portal: www.vasep.com.vn |
6. | October 20, 2017 | At the VASEP office in Ho Chi Minh City, the Board of Directors of HH worked with the EU Delegation in Vietnam to discuss and report on Vietnam's corrective actions, and grasp the situation of whether the EU has "raised" a yellow card. IUU with VN no. |
7. | T9-10/2017 | VASEP is an active member in contributing comments to the Draft Amendment to the Fisheries Law, including focusing on Chapters and contents on IUU, Import and Export and conditions related to Documents in the management chain serving Export (Exploitation license, captain's certificate, captain's responsibility, exploitation logbook, exploitation certificate...) with the General Department of Fisheries, the Ministry of Agriculture and Rural Development, the National Assembly's Committee on Science, Technology and Environment. |
After the EU issued a yellow card warning to Vietnam, the IUU VASEP Executive Board urgently directed and implemented many activities:
STT
Time | Content | |
I | Working with Agencies, organizing Workshops/Conferences and Press Conferences | |
1. | October 24, 2017 | Signing a Cooperation Agreement with the Coast Guard Command to jointly implement activities related to overcoming yellow cards and combating IUU fishing |
2. | Work with TCTS to report and propose/recommend that the Ministry and TCTS urgently implement remedial activities in the next 6 months. In particular, in the work related to amending the Law on Fisheries and implementing | |
Time | Content | |
fishing vessel control test, database building. | ||
3. | 11- November 13, 2017 | Coordinate with NOAA-USA to organize IUU workshop in Ho Chi Minh City; organize meeting between NOAA and IUU VASEP Executive Board at VASEP office; and work separately with each seafood export enterprise to the US. |
4. | 11/9/2017 | Organizing a meeting of seafood export enterprises with the European Union Delegation to Vietnam about the "IUU yellow card" and efforts in the next 6 months |
5. | November 24, 2017 | Meeting and reporting with the Minister of Agriculture and Rural Development and EU Ambassador to Vietnam Mr. Bruno on the yellow card issue |
6. | November 30, 2017 | Organizing the Conference "Importing aquatic raw materials for export production - Current status and solutions" in Ho Chi Minh City |
7. | December 14, 2017 | Work with NAFIQAD in Hanoi on issues in the field of quality management - ATPP and IUU related to NAFIQAD's management responsibilities. |
8. | December 15, 2017 | Coordinate and attend the National Conference on urgent tasks to overcome IUU yellow card chaired by the Ministry of Agriculture and Rural Development. |
9. | October 2017 to T1/2018 | VASEP representative is a member of the Drafting Committee and gives comments on a number of Draft Legal Documents related to IUU: Draft Circular amending a number of articles of Circular 25, Circular 50/2015 and Circular 26/2016 (currently Circular 02/2018/TT-BNN ); Draft content of the project "Vietnam joins the Agreement on Port States" and "Agreement on Migratory Fish Stocks" |
10. | April 5, 2018 | Leaders of HH and IUU Executive Board attended and presented recommendations at the Conference "Strengthening the preservation, processing and consumption of aquatic products from exploitation" chaired by the Minister of Agriculture and Rural Development in Nha Trang City, Khanh Hoa. |
11. | April 12, 2018 | VASEP and TCTS co-chaired the training conference "Disseminating and discussing shortcomings and difficulties in Circular 02/2018/TT-BNNPTNT and the work of granting S/C, C/C for seafood export enterprises" at VASEP HCM Office. |
12. | 21- March 24, 2018 | VASEP joined a delegation of State agencies led by the Minister of Agriculture and Rural Development to work with the EU Commission and DG-MARE to discuss the results and efforts of Vietnam to overcome the 9 EU recommendations for the yellow card issue. |
13. | 24- April 26, 2018 | VASEP, TCTS and the Embassy of Vietnam in the Kingdom of Belgium co-organized the Press Conference "Vietnam's efforts and commitments against IUU fishing" on the second day (April 25, 2018) of the Global Seafood Expo held in Brussels, Kingdom of Belgium. |
STT
Time | Content | |
14. | 05/05/2018 | Attending the Conference on preparation for receiving and working with the European Commission Inspection Delegation on combating IUU fishing |
II | Reports and recommendations of the Association sent to State agencies and enterprises | |
15. | October 26, 2017 | Send CV 171/2017/CV-VASEP to the Chairman of the National Assembly, the Prime Minister and the Minister of Agriculture and Rural Development to report on the EU's IUU yellow card warning for Vietnamese seafood and VASEP's recommendations. |
16. | November 13, 2017 | Send Official Dispatch 176/2017/CV-VASEP to the Minister of Agriculture and Rural Development, etc. Report on the proposed action plan to overcome the EU's IUU yellow card and request a short meeting with the Minister. |
17. | November 30, 2018 | Send Official Dispatch No. 185/2017/CV-VASEP to Deputy Minister Vu Van Tam, TCTS, Department of Animal Health, etc. to comment on the draft Circular replacing Circular 26/2016/TT-BNNPTNT and regulations on H/C for aquatic products exported to the EU. |
18. | January 26, 2018 | Send CV No. 23/2018/CV-VASEP to the Directorate of Fisheries to nominate a VASEP representative to participate in the IUU Working Group of the Ministry of Agriculture and Rural Development and request sharing and coordination in handling EU C/C verification requests via the IUU VN email portal. |
19. | 12/02/2018 | Send CV No. 29/2018/CV-VASEP to Deputy Minister Vu Van Tam, Q. General Director of TCTS Nguyen Ngoc Oai regarding VASEP to propose activities to overcome the IUU yellow card in February and March 2018. |
20. | April 2, 2018 | Send CV No. 58/2018/CV-VASEP to the Ministry of Agriculture and Rural Development regarding recommendations on problematic contents in Circular 02/2018/TT-BNNPTNT |
21. | April 27, 2018 | Send CV No. 68/2018/CV-VASEP to the Ministry of Finance and the Ministry of Agriculture and Rural Development etc. Resolve the recommendations on Fees in 4 Circulars of 2016 of the Ministry of Finance (respectively: No. 230, 279, 285, 286) and propose a schedule for joint survey and work at a Fishing Port on May 4, 2018. |
22. | 05/09/2018 | Send CV No. 73/2018/CV-VASEP to the Directorate of Fisheries for comments on the draft Official Dispatch Guiding the implementation of Circular 02/2018/TT-BNNPTNT |
23. | October 2017 so far | Regularly update new documents ( Fisheries Law, Directives, Circulars, Decisions, Official Dispatches ) of the National Assembly, Government, Ministry of Agriculture and Rural Development and TCTS newly issued related to IUU for enterprises in the Program via email, TMTS newsletter and IUU section on portal www.vasep.com.vn |
III | Field survey, White Book publication, Commitment Board hanging and other activities | |
STT
Time | Content | |
24. | 10/31- 11/03/2017 | The IUU Working Group surveyed and worked with local authorities related to the issuance of C/C and monitoring of IUU (Sub-Department of Fisheries and Port Management Board) of 03 provinces: Da Nang, Khanh Hoa, Binh Thuan - as a basis for reports and recommendations to the Ministry of Agriculture and Rural Development. |
25. | November 23, 2017 | Coordinate with TCTS to comment and complete the urgent action plan of the Ministry of Agriculture to address the EU's warning on IUU. The plan has been approved by the Minister under Decision 4840 promulgating the action plan of the Ministry of Agriculture. |
26. | T11-12/2017 | Participate in giving comments to TCTS and the Project Management Board on Fisheries Database Software (VNFishbase) |
27. | 12/01/2018 | Release of the White Book on combating IUU fishing in Vietnam in 2 languages (online electronic version and printed version widely distributed from January 14, 2018 at the 2017 Export Summary Conference) |
28. | January 18, 2018 | Launching seafood enterprises to continue implementing their commitments and hanging a bilingual Vietnamese-English " Commitment to combating IUU fishing " board at the enterprises' CB factories. February 2, 2018 : All seafood enterprises simultaneously hung Commitment Boards at the gates of factories and in front of processing workshops. |
29. | 05/06/2018 | The working group of the Ministry of Finance, TCTS and VASEP surveyed and worked at Hon Ro Fishing Port - Nha Trang to determine and agree on the process + actual costs for 1 time of confirming raw materials and certifying exploited products. |
STT



![Pre-tax Profit of Bidv Tien Giang in the Period 2011-2015
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At that time, the Branch had to set aside a provision for credit risks, which reduced the Branchs income.
Chart 2.2. Pre-tax profit of BIDV Tien Giang in the period 2011-2015
Unit: Billion VND
140
120
100
80
60
40
20
0
63.3
80.34
89.29
110.08
131.99
2011 2012 2013 2014 2015
Profit before tax
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, through chart 2.2, it can be seen that BIDV Tien Giangs profit is still increasing continuously, and its operating efficiency is currently leaking. This is a contribution of non-credit services, and this service segment will be increasingly focused on growth by BIDV Tien Giang to ensure the highest profit safety because credit activities have many potential risks. At the same time, focusing on developing non-credit services is consistent with one of the contents of restructuring the financial activities of credit institutions in the project Restructuring the system of credit institutions in the period 2011-2015 approved by the Prime Minister in Decision No. 254/QD-TTg dated March 1, 2012 [14]: Gradually shifting the business model of commercial banks towards reducing dependence on credit activities and increasing income from non-credit services.
2.2. Current status of non-credit service development at BIDV Tien Giang.
2.2.1. BIDV Tien Giang has deployed the development of non-credit services in recent times.
Along with the development of the Head Office, BIDV Tien Giangs products and services are constantly improved and deployed in a diverse manner to ensure provision for many different customer groups in the area: individual customers, corporate customers, and financial institutions. Typical services are as follows: Payment services, treasury services, guarantee services, card services, trade finance, other services: Western Union, insurance commissions, consulting services, foreign exchange derivatives trading, e-banking services,...
2.2.1.1. Payment services:
In accordance with the Prime Ministers Project to promote non-cash payments in Vietnam [15], banks in Tien Giang province have continuously developed payment services to reduce customers cash usage habits through card services and electronic banking services such as: salary payment through accounts, focusing on developing card acceptance points, developing multi-purpose cards, paying social insurance by transfer, paying bills through banks, etc.
Chart 2.3. Net income from payment services in the period 2011-2015
Unit: Million VND
6000
5000
4000
3000
2000
1000
0
3922 4065
4720 5084 5324
2011 2012 2013 2014 2015
Net income from payment services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Along with the technological development of the entire system, BIDV Tien Giang has a payment system with a fairly stable transaction processing speed, bringing many conveniences to customers. The results of observing chart 2.3 show that the income from payment services that the Branch has achieved has grown over the years but the speed is not high and the products are not outstanding compared to other banks. Domestic payment products such as: Online bill payment, electricity bills, water bills, insurance premiums, cable TV bills, telecommunications fees, airline tickets, etc. bring many conveniences to customers. Regarding international payment, this is an indispensable activity for foreign economic activities, BIDV Tien Giang is providing international payment methods for small enterprises producing agriculture, aquatic food and seafood that have credit relationships with banks in industrial parks in Tien Giang province such as: money transfer, collection, L/C payment.
2.2.1.2. Treasury services:
BIDV Tien Giang always focuses on ensuring treasury safety and currency security, always complies with legal regulations, and minimizes risks in operations such as: counting and collecting money from customers, receiving and delivering internal transactions, collecting from the State Bank (SBV) or other credit institutions, receiving ATM funds, bundling money, etc. BIDV Tien Giangs treasury service management department is always fully equipped with modern machinery and equipment such as: money transport vehicles, fire prevention tools, money counters, money detectors, magnifying glasses, etc. to ensure absolute safety in treasury operations, immediately identifying real and fake money and other risks that may affect people and assets of the bank and customers. In addition, implementing regulation 2480/QC dated October 28, 2008 between the State Bank of Tien Giang province and the Provincial Police on coordination in the fight against counterfeit money, in the 3-year review of implementation, BIDV Tien Giang discovered, seized and submitted to the State Bank of Tien Giang province 475 banknotes of various denominations and was commended by the Provincial Police and the State Bank of Tien Giang province [17].
Chart 2.4. Net income from treasury services in the period 2011-2015
Unit: Million VND
350
300
250
200
150
100
50
0
105 122
309 289 279
2011 2012 2013 2014 2015
Net income from treasury services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
However, as shown in Figure 2.4, income from treasury operations is not high and fluctuates. Specifically, in the period 2011-2013, net income increased and increased most sharply in 2013, then in the period 2013-2015, there was a downward trend. This fluctuation is due to the fact that fees collected from treasury services are often very low and can even be waived to attract customers to use other services.
2.2.1.3. Guarantee and trade finance services:
BIDV Tien Giang, thanks to the advantages of the province and the favorable location of the Branch, has continuously focused on developing income from guarantee services and trade finance.
Chart 2.5. Net income from guarantee and trade finance services in the period 2011-2015
Unit: Million VND
14000
12000
10000
8000
6000
4000
2000
0
5193 5695
2742 3420
8889
3992
11604 12206
5143 5312
2011 2012 2013 2014 2015
Net income from guarantee services Net income from Trade Finance
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.5, we can see that BIDV Tien Giangs income from guarantee services and trade finance has grown over the years. The reason is: Among BIDV Tien Giangs corporate customers, the construction industry is the industry with the highest proportion of customers after the trading industry, this is a group of customers with potential to develop guarantee services. The second group of customers is corporate customers in the fields of agricultural production, livestock and seafood processing with high import and export turnover in the area.
are the target of trade finance development. In addition, BIDV Tien Giang also focuses on continuously developing these customer groups to increase revenue for many other products and services in the future.
2.2.1.4. Card and POS services:
As a service that BIDV Tien Giang has recently developed strongly, it can be said that this is a very potential market and has the ability to develop even more strongly in the future. Card services with outstanding advantages such as fast payment time, wide payment range, quite safe, effective and suitable for the integration trend and the Project to promote non-cash payments in Vietnam. Cards have become a modern and popular payment tool. BIDV Tien Giang early identified that developing card services is to expand the market to people in society, create capital mobilized from card-opened accounts, contribute to diversifying banking activities, enhance the image of the bank, bring the BIDV Tien Giang brand to people as quickly and easily as possible. BIDV Tien Giang is currently providing card types such as: credit cards (BIDV MasterCard Platinum, BIDV Visa Gold Precious, BIDV Visa Manchester United, BIDV Visa Classic), international debit cards (BIDV Ready Card, BIDV Manu Debit Card), domestic debit cards (BIDV Harmony Card, BIDV eTrans Card, BIDV Moving Card, BIDV-Lingo Co-branded Card, BIDV-Co.opmart Co-branded Card). These cards can be paid via POS/EDC or on the ATM system. In addition, with debit cards, customers can not only withdraw money via ATMs but also perform utilities such as mobile top-up, online payment, money transfer,... through electronic banking services.
In order to attract customers with card services, BIDV Tien Giang has continuously increased the installation of ATMs. As of December 31, 2015, BIDV Tien Giang has 23 ATMs combined with 7 ATMs in the same system of BIDV My Tho, so the number of ATMs is quite large, especially in the center of My Tho City, but is not yet fully present in the districts. Basic services on ATMs such as withdrawing money, checking balances, printing short statements,... BIDV ATMs accept cards from banks in the system.
Banknetvn and Smartlink, cards branded by international card organizations Union Pay (CUP), VISA, MasterCard and cards of banks in the Asian Payment Network. From here, cardholders can make bill payments for themselves or others at ATMs, by simply entering the subscriber number or customer code, booking code that service providers notify and make bill payments.
Chart 2.6. Net income from card services in the period 2011-2015
Unit: Million VND
3500
3000
2500
2000
1500
1000
500
0
687
1023
1547
2267
3104
2011 2012 2013 2014 2015
Net income from card services
(Source: Report on the implementation of the annual business plan of the General Planning Department of BIDV Tien Giang [24])
Through chart 2.6, it can be seen that BIDV Tien Giangs card service income is constantly growing because the Branch focuses on developing businesses operating in industrial parks, which are the source of customers for salary payment products, ATMs, BSMS. Specifically, there are companies such as Freeview, Quang Viet, Dai Thanh, which are businesses with a large number of card openings at the Branch, contributing to the increase in card service fees [25].
Table 2.6. Number of ATMs and POS machines in 2015 of some banks in Tien Giang area.
Unit: Machine
STT
Bank name
Number of ATMs
Cumulative number of ATM cards
POS machine
1
BIDV Tien Giang
23
97,095
22
2
BIDV My Tho
7
21,325
0
3
Agribank Tien Giang
29
115,743
77
4
Vietinbank Tien Giang
16
100,052
54
5
Dong A Tien Giang
26
97,536
11
6
Sacombank Tien Giang
24
88,513
27
7
Vietcombank Tien Giang
15
61,607
96
8
Vietinbank - Tay Tien Giang Branch
6
46,042
38
(Source: 2015 Banking Activity Data Report of the General and Internal Control Department of the Provincial State Bank [21])
Through table 2.6, the author finds that the number of ATMs of BIDV Tien Giang is not much, ranking fourth after Agribank Tien Giang, Dong A Tien Giang, Sacombank Tien Giang. The number of POS machines of BIDV Tien Giang is very small, only higher than Dong A Tien Giang and BIDV My Tho in the initial stages of merging the BIDV system. Besides, BIDV Tien Giang has a high number of cards increasing over the years (table 2.7) but the cumulative number of cards issued up to December 31, 2015 is still relatively low compared to Agribank, Vietcombank, Dong A (table 2.6).
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